About MatrixCare Home Health and Hospice Software

MatrixCare Home Health and MatrixCare Hospice provides a combination of a native iPad point-of-care app and cloud-based back office software which allows post-acute care providers enforce standards and best practices to ensure quality care of the patients. The solution offers built-in checks that alert clinicians to all mandatory and missing information required for visit documentation.

MatrixCare solutions eliminates any need for charting as the entire documentation is done at the point-of-care only. The solution offers a paperless workflow, starting with online patient registration to the plan-of-care documentation to billing and final reimbursement. With built-in validation rules, clinics can accurately process claims with complete details and mandatory do...


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Supported Operating System(s):

Windows Vista, Windows XP, Web browser (OS agnostic)

271 Reviews of MatrixCare Home Health and Hospice Software

Average User Ratings

Overall

4.20 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(114)

114

4 stars

(102)

102

3 stars

(39)

39

2 stars

(9)

9

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 271 results

January 2021

Janell from Sangre de Cristo Community Care

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

EMR that truly understands both Clinical Workflow and Billing and Administrative Needs!

Pros

I love the fact that we can use it for all our Clinical, billing, and administrative needs. It is efficient and updated with the regulations to ensure we are compliant.

Cons

We would like more ability to customize visit note templates and not have to use a copy and paste functionality into the Narrative section.

Reasons for Choosing MatrixCare Home Health and Hospice Software

The innovative approach to EMR and integration of all departments together as one cohesive product is great!

Reasons for Switching to MatrixCare Home Health and Hospice Software

We were a little fish in a big pond with Suncoast and we did not feel like our business, needs, or ideas matterted to them.

January 2021

Angela from Androscoggin Home Health Care + Hospice

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

January 2021

Innovative Software for Post Acute Home Care/Hospice/Palliative Agencies

Having to implement to a new product during a pandemic is not an easy process. Matrixcare's team was committed to assuring we were successful. They are a partner and recognize our agencies needs and desires to remain innovative in this most challenging time. We look forward to all the future has to offer.

Pros

Innovation and interoperability are a priority for Matrixcare. They look to assure their customers can provide the most efficient and effective ways to care for their patients. They listen to their customers needs and the industry demands. They work with us as a partner and are invested in assuring that we are successful in meeting our agency needs clinically and financially. They are invested in analytics and assuring that our clinical staff have ease of documentation in the field. Their customer service is timely and responsive to follow up.

Cons

Matrixcare continues to develop its Inpatient Unit Platform with utmost consideration of patient safety and clinician ease of documentation. They continue to evolve their Palliative Care Documentation and program with focus on provider documentation options. They have listened to their customers and are evolving their communication platform and developing options for electronic consents and template construction to ease in document management. They are continuing with ongoing development of order management to allow for easier transitions of documents between agencies and their referral sources. They are engaged with customer ideas and look to ongoing enhancing their product to meet their customers needs.

Reasons for Choosing MatrixCare Home Health and Hospice Software

Product was most aligned with the agencies mission and purpose. Clinicians felt product was most user friendly and intuitive when documenting. Matrixcare demonstrated innovation and interoperability.

January 2021

Bob from Kindred at Home

Company Size: 10,000+ employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

January 2021

MatrixCare is good but company is too big and they are less responsive to customers

Currently they have helped with how we communicate and work with our Caregivers during the Covid-19 pandemic.

Pros

The ability to have scheduling, billing, and payroll all in one system. Integration into our HR system works well. It's relatively easy to use and teach new employees.

Cons

Regulatory payroll rules for certain states. The software doesn't work well for a large Enterprise organization like ours. Enhancements are very difficult to get done and general responsiveness to our needs has diminished since the acquisition by Resmed.

Reasons for Choosing MatrixCare Home Health and Hospice Software

At the time (2013) it was smaller and had the attention of the owner and developer. It met most of our needs back then.

Reasons for Switching to MatrixCare Home Health and Hospice Software

Back in 2013 when we converted, Appointmate couldn't carry overtime.

February 2021

Angela from Stratford VNA, Inc.

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

February 2021

Mobile and Easy to use

Overall we have a very positive experience. customer service is responsive and friendly. Our account rep is very accessible. Matrixcare has regular webinars about upcoming software changes, upgrades, planned features as well as industry changes, new laws, regulations and how the system is aware of them and incorporating them. They really understand what home health care needs, how it is constantly changing and can be state specific as well. They make sure they are on top of industry needs.

Pros

The clinical staff have the whole patient record at their fingertips and with a web based program, the managers and office staff can work remotely from anywhere. New staff learn the software quickly. The checks and balances in the system help us meet all the home health care regulations and maintain compliance with physician orders. Upgrades are deployed automatically and we do not have to maintain a server. We can fax directly out of the system and receive faxes directly into the medical record for efficiency.

Cons

The company continues to make developments and add new features and capabilities. It helps us keep up with industry changes. A more efficient process to change payers and convert medications and care plans to the new chart would be ideal.

Reasons for Choosing MatrixCare Home Health and Hospice Software

We wanted a system that had a few major features-web based, ability for field staff to have "live" data and sync form anywhere, ability to add paper or faxed documents into the electronic medical record, ease of use for field staff and improved efficiency of training new staff and overall reduce agency cost.

Reasons for Switching to MatrixCare Home Health and Hospice Software

Or old system was cumbersome, expensive and we had to do much of the upgrades, server maintenance ourselves. It was difficult for new staff members to learn it. It had to be on a laptop which is more costly than the tablets we can use now. Adding cell service was not practical on the old system for field staff to have the ability to securely sync their devices wherever they were. We could not upload documents in to the old system. Industry changes were not always understood by or old EMR, but was difficult to et information or answers about if the software would be ready for impending changes in mandated assessment forms, etc. Upgrades often came out one day before a major regulation went into affect. It felt like a system built for another segment of the healthcare industry that was superimposed into home health. Matrixcare is a home health solution and it shows.

December 2019

Tiffany from Hospice of the Plains

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

*~ Amazing ~*

The benefits of this program are vast. The system streamlines everything into one platform without having to have multiple programs or browsers open to complete one task. Their customer service is superb! Highly recommend!

Pros

This software is easy to use with guides that allow you helpful tips on how to complete the tasks at hand. If I ever get stuck, creating a help ticket or "case" is easy and takes just a few minutes. The turnaround from their help center staff is quick and amazing! I have always received an answer to my question and if the first help center employee didn't know, they kept my case open while they helped figure it out. The accessibility of this system is an amazing feature as well. The IE browser can be utilized from virtually anywhere, making this charting system easy to use with automatic updates being done seamlessly. The report function is AMAZING also! This feature allows you to customize reports and if needed, export to Microsoft Excel. The report feature also allows you to customize and save your report as your own. This is such a time-saving bonus! Their billing software is great also, allowing for daily billing to be completed with ease. Again, if I ever encounter a problem, the solution is just a few clicks away.

Cons

This system did take a few weeks to get used to, but what system doesn't. This isn't really a drawback, just a learning curve. Hang in there.....it gets easier!

Reasons for Switching to MatrixCare Home Health and Hospice Software

Mumm's software was experiencing glitches and the number of help tickets that were being created was large. The platform wasn't as clean, crisp and as easy to use as Brightree.