FasterNotes Software


 

FasterNotes provides electronic billing, eligibility, payroll, authorization management, scheduling, and HR tools tailored to home health practices. The system helps keep agencies on top of CMS, ACHC, CHAP and Joint Commission regulations and is even a good fit for those new to the home health industry.

FasterNotes takes a “boutique” approach to customer service. Customers are assigned a “Success Team” that works closely with them to make sure agencies meet their goals. This team approach to success goes beyond software integration and into areas like regulation research, best practices and vendor support.

Overall, FasterNotes is applicable to small-to-medium-sized home health and private duty agencies because of its user interface and team approach to an agency’s success. Agencies using FasterNotes will decrease overhead, save time, stay compliant and increase revenue.

 

FasterNotes - Dashboard
 
  • FasterNotes - Dashboard
    Dashboard
  • FasterNotes - Tools
    Tools
  • FasterNotes - Patient documents
    Patient documents
  • FasterNotes - Tools
    Tools
  • FasterNotes - Financials
    Financials
  • FasterNotes - Patient History and Diagnoses
    Patient History and Diagnoses
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

184 Reviews of FasterNotes

 

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Software Advice Reviews (163)
More Reviews (21)

Showing 1-20 of 163

Kenneth from Medical Supply
Specialty: Private Duty
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Go Paperless With FasterNotes!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

FasterNotes has been amazing for our organization by creating a paperless ecosystem between our field and office staff. In this industry you will find that there tends to be a disconnect between the field and office staff, FasterNotes is the perfect solution for this!

Cons

It takes a bit of time to get all of your staff to start using FasterNotes in unison to begin the shift away from your current system. However, once you do, you will be glad you did!

Review Source
 
 

Rendell from Reddimart Multi-Resources, Inc
Specialty: Home Health Care
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Fast Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good Job!

Pros

I can say this is one of the best application software, management of tracking is one of the best it can do also, easy to used.

Cons

I don't see any problem on this application software I will just say Best recommended to used by all. prove and tested

Review Source
 
 

Erik from MSI-ECS
Specialty: Home Health Care
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

The great faster notes!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Highly recommended.

Pros

The best part that i like in fater notes is i can filter and sort
All pages and my information immediately.

Cons

Nothing cons with is. Its just fasternotes is very easy tonfind solution in my concern's. Thumbs up for that! Were looking forward for the the update.

Review Source
 
 

Nova from MSI-ECS
Specialty: Private Duty
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Fasternoted keeps track everything

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Keep it up

Pros

Fasternotes is very easy to learn and use also very fast for your business transactions. Easily to keep track everything

Cons

Nothing cons bout this product. im just waiting for a update for a offline version. Best recommended.

Review Source
 
 

Sharmaine from IT services provider
Specialty: Private Duty
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

To review Fasternotes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The customer service and support of this software are pro-active. This makes the transactions smooth and easy.

Cons

Honestly, I do not have any problem with this software by now. Just a little issue on price, but other than that, nothing more.

Review Source
 
 

Marsha from Assurance Homecare LLC
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Is This Company Still In Business? We Can't Sign into the Software as the Website is No Longer Functional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We tried signing into our account and we are unable to do so, as the web page has disappeared. The telephone number is not functional. I thought they would have alerted their customers if they were going out of business.

Cons

We tried signing into our account and we are unable to do so, as the web page has disappeared. The telephone number is not functional. I thought they would have alerted their customers if they were going out of business.

Review Source
 
 

Christine from Long Grove Psych Associates
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Pretty Decent Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Super easy to use - customer service was excellent! It seemed to actually be "faster". Things you need for the business are one click away. Great option!

Cons

I don't have much negatives to say. I used this years ago at a company that I "subbed" at. It really appeared to be a great option for the home health care business.

Review Source
 
 

Anthony from Companion Care Home Health
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Quite easy to learn and use

Ease-of-use

Functionality

Product Quality

Customer Support

All around, this is a great solution for our office. Some more tools for the field staff would be nice but the office side was thought through very well.

Pros

Fasternotes was very easy to learn and use for my office. We did the 2.5 hour training and were able to start utilizing the software shortly after.

Cons

My field staff would like push notifications for when they have something pending in their to do list that has been sitting in there for a certain amount of time so they don't forget. I think this would be a great feature to add.

 
 

Cesar from Mission Home Health Agency
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Fast to use

Ease-of-use

Functionality

Product Quality

Customer Support

Like program very much. Work well for the staff and followed training very well. Program support is helpful for any question.

Pros

Was fast for me to learn this program. Is nice organization and many tracking features I like. Good for the QA and Nurse Director to use the To Do List for their responsibilities. Very easy.

Cons

Some sort for lists not available. Only filter is offered. Would like sort for all informations because filter only bring up specific informations.

 
 

Meryl from Friendly Care Home Health
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Fasternotes Review

Ease-of-use

Functionality

Product Quality

Customer Support

Very helpful support staff especially for users that don't have an easy time using computers.

Pros

I am a field nurse and the agency I work for uses Fasternotes. I am not familiar with newer computer programs and it takes me a lot of practice to understand how to use new technology. I had a hard time understanding how to document my notes and was finding myself getting frustrated. So I called the support line and they did a whole training with just me and logged into my computer and walked me through each step. They were very patient and helpful. I had to called back a few times, but now I understand how I am supposed to do it. Brittany spent a lot of time helping me and was very patient. Not a lot of customer service is like that anymore and I really appreciate her taking the time to help me understand at my own pace.

Cons

Took me time to understand the program and how it works. It was very slow to get going and I was behind in my documenting for some time. I am caught up now thanks to the support help from Fasternotes, but it was frustrating for me the first few weeks.

 
 

Harry from Heavenly Care Home Health
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Tracking made easy

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

The trackable pages are easily the best feature of Fasternotes. So easy for us to track our orders and documents by using the order tracking page or the to do list. We started using the authorizations page and Fasternotes automatically creates tracking records for us. All we have to do is mark when we've completed the authorization steps. Very easy and very user friendly for all of our office staff. Our field staff also like that the program will automatically attach the required documentation when they add their visits making it really easy for them to know which documents to complete.

Cons

No offline feature for the field staff when they're in the patient's home. Other than that, the program has been really great for the agency's organization.

 
 

Sidra from Haven Home Health Agency
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Very Helpful!

Ease-of-use

Functionality

Product Quality

Customer Support

Track everything from ONE program. Made life 10 times easier for our office staff.

Pros

Fasternotes is very helpful to our agency because it keeps track of EVERYTHING. We would normally track authorizations in one spreadsheet, payroll visit/documentation completion in another, and credentials in a completely separate program because out previous software did not do this for us. With Fasternotes, we got rid of the spreadsheet and the credential tracking program and we are loving it! Very convenient for us to have everything in one place.

Cons

Our field staff would like a better option for completing documentation at the patient's home. Maybe an offline version because some patient's homes don't allow for high speed internet.

 
 

Analise from Dynasty Home Health Care Agency
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Easy for office and clinicians to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy for office staff and clinicians to use the software. The previous software we had was very difficult for the field staff to use. They like fasternotes much more because the program will automatically add the documents they need to complete when they enter their visit details. This makes it very easy for them because they can just go to their To Do List when they need to finish pending work.

Cons

Would like automatic notifications for the field staff to let them know when their credentials are expired or are about to expire.

 
 

Paula from Secure Healthcare Services
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Easy to QA

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I QA all documents coming in so the To Do List is very easy for me to use. I can communicate with the field staff if there is something wrong or missing on a note through the document chat. I was a little tough for me to understand the visits and documents connecting as separate pieces. I do also want a chat system outside of documents so I can communicate more general things.

Pros

Easy QA process.

Cons

No general messaging.

 
 

Chelle from Nurses On-Call
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

I Like the Automated Processes

Ease-of-use

Functionality

Product Quality

Customer Support

After using Fasternotes for 6 months I really appreciate how everything flows together and things like patient status, claims, and authorization records automatically generate in the program. If I create a hold for a patient, I can automatically generate an order and the patient will change to the hold status as soon as I save. It helps because otherwise, I would have to make sure to do all of those steps myself and that can be easily missed or forgotten when dealing with a lot of patients. I did have some trouble getting used to how everything worked but the support staff was so helpful and patient with me.

Pros

Automated processes are extremely helpful and efficient.

Cons

Can be frustrating at the beginning.

Advice to Others

Pay attention to the training and don't be afraid to call support if there is a process you haven't fully understood. They are very helpful and after understanding how the processes work, you can move around the program very easily.

 
 

Albert from New Life Healthcare
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Great Features, A Little Tough To Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like all of the features provided by this software. Organizes everything for us and the pages are all workable lists. I don't have to print off many reports to understand when documents haven't been submitted or when billing needs to be done. I can go to each page and check pretty easily. It did take some getting used to as it's nothing like the software we used to have in the office. I like how everything is laid out and it's very easy to see all of the information I need. also really like the dashboard feature because I can access when I want to and it doesn't clog up my screen when I need to use the program to work. Our other software would pop up all of the dashboard items and I would have to close out of them every time I logged in just to be able to see the navigation panels.

Pros

Very organized and simple layouts with all the information I need without printing reports.

Cons

Was had to use at first.

Advice to Others

I definitely recommend. It's a very nicely laid out program.

 
 

Shan from Comfort at Home
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Really Like This Software

Ease-of-use

Functionality

Product Quality

Customer Support

The software feels very simple because of no clutter. I like that so I don't have to look at too many things at once. I see essentials and that is best for me to work faster. Pages are easy to sort like To Do List. I can sort for all pending item by field staff and know exactly what still need to be done. Very easy for me. Patient list also very easy to see if OASIS or Plan of Care is done. Very nice.

Pros

Simple and easy to sort for my jobs. I get my jobs done faster because of this.

Advice to Others

Easy for QA with To Do List and easy to know what field staffs pending items. Must faster for me.

 
 

Cecelia from Bowman Family Healthcare Services
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Good for our small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Fasternotes has worked out really well for our small family business. The program keeps track of everything for us and we just have to keep up with it which is very easy. It did take me some time to understand how to use the program. I'm not very computer literate so it was hard to get used to a new program after using the same one for 10 years. All in all, I think we are all impressed with the level of organization the program provides.

Pros

Keeps us organized and on top of all our work.

Cons

Was hard to me to use at first. Still have trouble here and there but I understand the basics.

Advice to Others

Will be hard for people who aren't great with computers but the program does keep all of the documents and pending tasks very organized for us to follow up with.

 
 

Tara from Loved One Home Health
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Different in a good way!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am really impressed with the layout, functionality, and performance of Fasternotes. I really liked the software from the first demo because it was so different from all of the other software companies I demoed. First, think I noticed was a lack of clutter. The pages display everything you need to see for a quick look and don't overwhelm you. Very simple sorting in the patient list, claims page, orders, etc. makes it extremely easy to be efficient. You don't spend a lot of time searching for anything. Everything is right in front of you. The training was easy and helpful and I was able to easily get started afterward.

Pros

Easy processes and very simple and self-explanatory movement around the software. NOT cluttered!

Cons

I would have given a score of 10 out of 10 if Fasternotes had an internal messaging system. It doesn't cause that big of an issue, but it would be just that more convenient to be able to send out a message to field staff within the program.

Advice to Others

Definitely, see a demo. You will see how different Fasternotes is from the leading software companies out there. Definitely worth the time to take a look. This program works the best for us and how we want to use a home health management software.

 
 

Howard from Twilight Home Health, Inc.
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Superb Support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I was personally really impressed with the level of support/training we've received from the Fasternotes support staff. They were very attentive to our needs every step of the way. We had a few training sessions which got everyone comfortable with the program. We were also helped with migrating our data from our old software even though our old software wasn't able to generate an appropriate file with our data. Very, very helpful and extremely knowledgeable about home health care. Very happy with the software so far as well as the exceptional support team!

Pros

Excellent support!

Advice to Others

Knowledgeable and very attentive support staff. I would recommend for this reason because dealing with the support staff of other software companies is awful.

 
 
 
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Showing 1-20 of 21

Gizelle from Assurance Homecare LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

This software product is extremely rudimentary.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Learning what to avoid in our next sw system and how to choose a good system going forward.

Pros

I can not find a Pro for this sw.
Our clinical staff scream constantly when using this sw. Seriously! Their comments are not fit for this post.

Cons

It freezes up all the time and the clinicians have to start over multiple times because they lose their notes and there is no way to retrieve them.
It has features that makes no sense, for example, if a clinical creates a note and chooses the incorrect note type- SOC instead of SN visit, they have to delete the completed notes and start all over.
There is no flow to the sw workflow, you have to click out of every page to get to another page in the sw.
There is only one individual who does technical support and she is only available at certain times. When they have a meeting, there is no one there to help.
The SW stopped working for a whole day while we were having our survey and the response was that there was nothing they can do about it.
They are on PST, so if you are on the east coast it can be a nightmare when there are technical issue.
You will call the only technical person available to report issues and your complaints are constantly dismissed, even when you have the clinical staff emailing them to tell them that the sw is a nightmare.
In all honesty, I would never recommend this sw! Please avoid it if you can. It is not worth the complaints of your staff.


Review Source: Capterra
 

Angelia from Ultra Home Health, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Good program for home health

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Organized pages make it easy to track missing documents or pending tasks. Settings to assure field staff complete required documentation for visits.

Cons

Missing a messaging feature inside the program to talk to field staff regarding important updates for their patients.

Review Source: Capterra
 

Justine from Great Lakes Home Health
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Happy with the software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been happy with Fasternotes and the features available. The program makes it very easy to keep our documentation organized and very easy to see everything that needs to be QAed.

Pros

It is very easy to see all of the documents that need to be QAed in the system and everything that is pending corrections for the field staff.

Cons

Needs a mobile app for the field staff.

Advice to Others

Great software that keeps our documentation organized. Just waiting on the mobile application for our field staff.

Review Source: Capterra
 

Mathew from Shine Home Care
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Great features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We really love using Fasternotes. It has kept us up to date on absolutely everything including documentation and following up on field staff completion of documentation.

Pros

To Do List, Order Tracking, and Authorizations page are some of my favorite features within the program. These features keep us very organized and on top of our time sensitive documentation and tracking.

Cons

No complaints so far. We've been using the program for 6 months.

Advice to Others

Really great system for a low price. Cloud based and priced by patient census with unlimited users.

Review Source: Capterra
 

Brian from Patient First Health Care Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Great software, great price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fasternotes has everything we need to keep our company running smoothly and efficiently. Very easy to use for all of our office and field staff.

Pros

Great features like the To Do List and the authorization tracking feature really automates processes for us.

Cons

Would like to see a mobile application with a scheduling feature for the field staff to use in the field.

Advice to Others

Great price for what is offered. We received new releases weekly.

Review Source: Capterra
 

Fred from Cypress Home Care
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Great Price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great program with some unique features that really help our office stay organized and efficient. Also paying significantly less than what we were paying before.

Pros

The To Do List feature really keeps us organized and efficient with the processing/QA of all our documents.

Cons

Would like a better schedule feature for the field staff to organize their visits.

Advice to Others

Really great price for a great software.

Review Source: Capterra
 

Mora from Forest Creek Home Health, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great customer service. Received 2 training sessions and were able to fully get started with the program. Very easy to use program.

Pros

Very easy to use and the customer service is great.

Cons

Would like a more comprehensive billing page for remittances.

Advice to Others

Great customer service and easy to use program.

Review Source: Capterra
 

Hugh from Independence Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Work great for our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Keep our office organize. Office work gets done very fast because of to do list. We can manage nurse notes very easily.

Pros

Really like the to do list so see everything that pending for nurses.

Cons

Field staff have a hard time becuase they are not used to use software.

Advice to Others

We really like software in office and keep us very organize.

Review Source: Capterra
 

Sam from Total Care Home Health
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Best customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Really great customer services. They provided as many training sessions as we needed to get used to the software. We are very happy with the service.

Pros

Very organized software and pretty easy to use when you get used to how it works.

Cons

No complaints

Advice to Others

Really great customer service and very useful software.

Review Source: Capterra
 

Torrie from Bellmont Home Health Care Services
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

Best software for our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fasternotes has been so great for our business. We've improved all of our in office processes and are finally organized and know exactly what's going on at all times.

Pros

The authorizations tracking page is the best thing ever. The program automatically creates authorization records for us so we don't forget about any patient. This has been the easiest tool for us since Illinois has switched to the new Medicare Prior Authorization program. Fasternotes does most of the job for us.

Cons

I really don't have any complaints at this time. The software has worked great for us and the customer support staff is incredible.

Advice to Others

Truly wonderful customer support staff that is actually extremely knowledgable in home health AND knows how to operate the program with extreme proficiency. If I ever have to contact customer support, I have my own support team that I call, I've never been placed on hold and my questions are answered in seconds. The software is a 10.

Review Source: Capterra
 

Marcia from National Home Care Group
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

Extremely easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been very happy with the software and it has made us very organized. The workable lists really help us get our tasks done and get them done faster than we used to.

Pros

Workable lists are great time savers. Very clean and organized program. Extremely easy to use for all staff.

Cons

No mobile application.

Advice to Others

Very easy software to use and great pricing.

Review Source: Capterra
 

Beth from Good Family Home Health

March 2016

March 2016

Quality Invoicing Management

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Speaking as an Accounts Payable rep for a Home Health Agency, FasterNotes make invoicing simple and effective. There are easily traceable accounts, from pending billing to received payments, the financial tab in FasterNotes makes my job just a matter of reading and sorting. Compared to my previous system, this is a breeze
I haven't really used many of the other tabs in this program, so it is possible that there are problems in those, but as far as billing and payment accounts i have nothing glaring that i don't like.
I've never had to evaluate software, like this or otherwise, so I don't really have any recommendations in that area.

Review Source: Capterra
 

Thomas from Good Family Home Health

February 2016

February 2016

Home Health Helper

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This software is easy to use and user friendly. Our staff enjoys using this product, especially compared to our previous system. The evaluations are able to be entered smoothly. The payroll and billing interconnected and work well. The company is friendly and quick to respond with customer support.
Overall This product has worked well so far. I haven't had a problem that their customer service isn't able to address.
Ask around possibly to other agencies in your field and ask them about their experiences with this type of software. As with any software, it is always a good idea to go through the demo and ask a lot of questions.

Review Source: Capterra
 

Tanesha from Good Family Home Health

February 2016

February 2016

Fast, easy to use and effective system

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I like how it is very user friendly. Very easy to navigate. Everything I need is in the system. Me and the people i work with are able to easily communicate information to each other about a patient's chart through the system.
The layout is too boring for my tastes, I'd like more color options.
Get on it now, the sooner the better for your company
Great very responsive, very helpful. Our company has contacted them a few times and have no complaints

Review Source: Capterra
 

Jared from Healthy Home Health Care

February 2016

February 2016

FasterNotes

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I like the to-do list, the organization, the orienteering of the software, and the ability to keep large amounts of information in one place. It is a helpful easy to use software for those of us in the Home Healthcare industry.
Recently, there was a major product update which came with no warning or training on the new features. So, I guess some warning before updates would be helpful.
Make sure it is what you need. Look into all the similar products and see if FasterNotes has what you are looking for.

Review Source: Capterra

  Response: FasterNotes, FasterNotes, Inc.

Date: February 2016

February 2016

 

Thank you Jared for your great review of FasterNotes. Our goals have always been and always will be to maintain consistent communication with our clients. We will be sure to have your assigned account representative reach out to you to make sure you and your staff are trained on our latest released clinical forms.

 

Nash from Healthy Home Health

February 2016

February 2016

FasterNotes- Faster office work

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

FasterNotes is super easy to get started on and use. It saves us time on Scheduling, Billing, Charting and Payroll, amongst other areas. The Technical support staff is always available and knowledgeable/helpful. Everyone that has used FasterNotes in our office loves it. The interface is very intuitive, so it takes no time at all for someone new to learn how to use.
I had one or two things I Liked least about this product, but i brought them up to the support staff and they fixed them up already.
Check out all the options, do demos, ask questions. Be sure you are able to work with the people who work for the company.

Review Source: Capterra
 

Carmine from Healthy Home Health

February 2016

February 2016

Tremendous Software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

FasterNotes is easy to use, very user-friendly and well organized. The support staff is great and easy to get a hold of, all in all I have enjoyed using this software.
Talk to the support staff from any company you are thinking about working with. ask a lot of questions. Their support staff has been super friendly and helpful!

Review Source: Capterra
 

Eddie from Quality Home Health Care, Inc. - Rochester

January 2016

January 2016

Fantastic Home Health Software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

FasterNotes simplified and accelerated our day to day needs for billing, staffing and tracking. Even the most old school, least tech-savvy members of our staff were able to understand and use it, even though we still need to show Helen how to open it (just double click on the logo on your desktop, Helen, Haha). Seriously though, this system keeps all of us on the same page, and helps us keep our in-office communication flowing smoothly.
I sometimes wish it had a more colorful background or maybe a built-in screensaver, but that is just a superficial/entertainment personal desire. As far as functionality, our office hasn't really found anything to complain about, i will update my review if i find problems or something buggy later, but so far, so good.
For Home Health providers and companies, this product has the most features, is the easiest to use and provides the user with flexible options and helpful support. Look at similar products, check out their features, pricing and ease of use, we did, and FasterNotes met our every need. Check out the demo, talk to the company if you have any questions, they are helpful and knowledgeable. Compare it to other programs as we did, because it's best to make an informed decision, but we have no regrets about choosing FasterNotes over others.

Review Source: Capterra
 

Corey from Rochester Quality Home Health, Inc.

January 2016

January 2016

Customer service much appreciated

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The most important aspect of my experience with FasterNotes has been with their customer support/service. They have always been available, friendly, helpful and informative. Every time I speak to them about an issue, it seems personal, they know about me, my company and my needs. They have given advice that has improved our functionality, communication and compliance, and it always feels as if they are really invested in our company's needs and helping us continue to make improvements.

Talk to the support/customer service staff/people. With software like this, it is important that you are able to communicate with them and feel like you are being listened to, if you are going to be using this product for a long time, you will probably need to work with these people at some point. If you can't make a connection to the people who make it, what are the odds you will connect/like the product?

Review Source: Capterra
 

Alex from Rochester Quality Home Health, Inc.

January 2016

January 2016

FasterNoets Review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Having spent many years in the Home Health field, I had adjusted to the busywork intensive system most offices and companies used. The endless paperwork, stacks of paper, files and cabinets all over the office, these were just the realities of jobs in this field. Our office started using FasterNotes and I was a bit worried, I thought it would be too complex. In reality though, it made almost every part of the job easier. All of the files, records and documents were finally in one place. Scheduling, patient information, billing, payroll, authorizations, they are all one click away. It has made things easier in our office, it is the best organizational system I have ever worked with.

Review Source: Capterra
 
 
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