About WellSky Home Health

WellSky Home Health (formerly Kinnser Agency Manager®) is a web-based, mobile software solution that provides automatic Medicare eligibility checks, claims submission tools, and real-time dashboards. The solution also offers instant Medi-Span drug database screening, fast scheduling, and OASIS checks. WellSky Home Health can also be customized to serve hospice, therapy, and private duty agencies.

WellSky offers tools to optimize intake, manage patients’ bookings, track referrals, and manage authorization and eligibility. Doctors and their staff members can prioritize patient care, schedule daily appointments, manage documentation, and more. WellSky’s internal email messaging system allows users to attach messages about patient care directly to...


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Supported Operating System(s):

Web browser (OS agnostic)

72 Reviews of WellSky Home Health

Average User Ratings

Overall

3.45 / 5 stars

Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

3.5

Ratings Snapshot

5 stars

(24)

24

4 stars

(14)

14

3 stars

(11)

11

2 stars

(17)

17

1 stars

(7)

7

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 72 results

January 2018

cassie from Med-Corp Health Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

I have really enjoyed using Kinnser and feel it has made our business much more efficient.

Pros

I feel like it is very user friendly and customer support has always been extremely helpful in any issues we have had and in finding ways to customize the software to support our needs.

Cons

I am not a fan of the new help button in the bottom right of the screen after a recent update, i have also noticed that when you update the date of a task that is past due it does't go back to "black" it will stay "red"....so basically just a few minor quirks here and there.

September 2019

Jenny from Valeo Home Health

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2019

Daily Use of Kinnser

Pros

critical data from prior notes can carry forward, there are easy to access reports to determine where charts are in the billing process, there is a robust scrubber that detects errors that will reduce reimbursement and/or star ratings

Cons

Goals components are only nursing based - Library is very cumbersome for goals that are not specific to nursing - they can be set up for other disciplines but it is awkward and hard to use

September 2018

Tim from CMHC

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Functionality

3.0

September 2018

Clinical review

Generally Kinnser is a good program. Its definitely on the pricier end of the spectrum, but has less faults than a lot of other major systems.

Pros

The organization of the program was easy to understandthe patient chart mirrors the way that paper charts used to be organized, including the tabs on the top of the page. The calendar in the chart also makes it easy to see when other disciplines are making visits as well.

Cons

I didnt like that some of the features that make Kinnser a good program required additional purchases. Things like importing parts of the notes (like diagnosis in the therapy notes) are necessary to have, and the extras werent transparently verbalized prior to purchase. Also, the therapy functional assessments are the same not as the initial evaluations, which requires a lot of effort to ensure insurance compliance.

February 2018

Rob from Home Health

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source


Ease-of-use

4.0

Value for money

2.0

Customer support

5.0

Functionality

2.0

February 2018

Physical Therapist using Kinnser Software

I have used five different EMR systems (but no other Home Health Specific ones) and find Kinnser to be the most frustrating of all of them. Kinnser migh be the best "bang for the buck" or even the best Home Health option, but I would encourage potential subscribers to shop around and/or ask for a trail (as difficult as that would be as were talking EMR here) first.

Pros

Interface is generally fairly intuitive. Daily notes are well organized. Perhaps its greatest strength is the interface for performing an OASIS SOC note. It makes the best of a long document. Customer support, while rarely able to solve the issues I have had, are professional and courteous and wait times are reasonable.

Cons

There are many. Keep in mind that I am a fairly new PT (graduated May 2016) and have been using Kinnser for almost 3 months. However, while I am no computer programmer, I consider myself computer literate and well above average in using applications like MS-Excel. Here are my biggest complaints with Kinnser: -there is no auto-save feature, which still causes me to lose information on a weekly basis (How hard is it to click save? Answer: Not especially hard, but if you make a few quick notes and get back to working with a patient, surprisingly so.) -The system is supposed to time out in 45 minutes if work isn't saved (note: this is not 45 minutes of no use, but 45 minutes of not being saved). This seems quite generous, but note that this is 45 minutes in theory. There are other issues with the time out feature as I will explain below. Today, I was writing in the assessment section and the time out screen popped up (warning you to "click here to stay signed in" or "click here to sign out"). A five minute timer runs in this pop-up window. Fair enough. But it had not been 45 minutes since I last saved and when I spoke with Customer Support (no wait time on the phone, which was nice), they told me that it had been only nine minutes since it last saved. I wouldn''t have even called Customer Support if the "Click here to stay signed in" button worked, but it didn't. It just reset the timer. Re-clicking it only reset the timer again. Indefinitely. So I called Customer Support. When I asked for an explanation as to why the timer feature was not working they told me that they had updated Kinnser the previous evening and since I had not cleared my cache and cookies , this essentially made the time-out clock poorly calibrated and not work. I can't refute that argument as I had only cleared my cache the previous afternoon, not previous evening. I pointed out that roughly fifty percent of the time the "stay signed in feature" does not work and either logs me out or just resets the clock indefinitely when the timer does show up. I clean my Browser's cache weekly. They had no explanation for this. (Customer support is again very patient and friendly throughout all of this). -Viewing past notes is very cumbersome as it will split the subjective written portion (or objective or assessment) into separate parts of the generated pdf. (The subjective portion will start at the beginning of the note, but then users will have to scroll down to the bottom of the note to read the rest of the subjective portion.) It's like reading a newspaper, but having to switch multiple times between the front page and some page in the middle of the paper. Very weird. I have not asked for an explanation for this. -While I did say the OASIS is fairly well organized for the initial run-through of the note, going back to edit could easily be made more efficient. Sections are divided into Prognosis/ADLs/Nutrition/Medication/Endocrine/etc pages, but if you have been asked by a supervisor to correct mistakes and (s)he only provides the "Moo Number" (ex. M-2205), and you aren't experienced enough in the OASIS to know immediately what section that is in, you have to go hunting for it. It would be great if they could put a "Moo Number" index with hyperlinks, or failing that, put the range of Moo Numbers for each page after on the menu screen. It would make navigating the OASIS for editing much faster. -K-mail. K-mail is a form of inter-office email. Imagine a pre-year 2000 web based email system. That's kmail. It works, it's functional, but that's it. If you reply or forward a kmail, the previous author's message is not indented or color changed. In the rare long kmail exchange, it could be near impossible to tell who wrote what or when one response starts or ends unless each author started and finished with a salutation. -Those last two complaints about the OASIS and K-mail are indicative of most of my concerns with Kinnser Software. It's that there are so many things that seemingly could be made more efficient or user-friendly without gutting the program, but remain unaddressed. If Kinnser was in Beta or a free program, I'd be willing to overlook a lot of its issues and annoyances. But Kinnser is not free. (I don't know how much my employer pays for a subscription relative to other EMRs.) I've used five different web-based EMRs in my short career/internships and while I had complaints about all of them (smart/cassamba, webPT, others I don't recall the name of now), none have so frequently frustrated me or resulted in lost data as often as Kinnser. Frankly, it drives me nuts. I've worked with Cassamba/smart much longer than Kinnser (10 months versus 3) but have only called Cassamba for support maybe three or four times. I call Kinnser with an issue possibly an average of almost once per week.

December 2019

Richelle from Hospital & Health Care

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

December 2019

Documentation

I am able to accomplish tasks, however, it is a tedious process

Pros

its safety features: times out after idle for period of time ability to save templates by name for future use with saved information

Cons

does not autosave, will lose data if you do not save--going to another patient's chart or signing out without saving, data is lost vitals info can only be inputed once, would be convenient to have vital input options before activity, during activity, and post activity Inability to retreat documents to edit once documents have been submitted unless administrator returns lengthy document