Frontdesk Anywhere Software


 

Designed for the cloud and developed in San Francisco, Frontdesk Anywhere’s property management system was built for independent hotels, resorts, and management groups. There is nothing to install or download; only Internet access is needed.

Frontdesk Anywhere offers hoteliers a complete PMS solution to run key aspects of their business, including reservation management, guest communication, standard and customizable reports, revenue and reputation management, point-of-sale and credit card processing.

Frontdesk Anywhere’s PMS features a pooled inventory model for maximizing online sales with two-way connectivity to OTAs, GDS, Facebook, TripAdvisor, and Internet booking engines.

The software comes with a commission-free Internet booking engine, and bookings across channels are automatically delivered into the system with all channels kept up-to-date.

Frontdesk Anywhere is integrated with leading industry partners, including revenue management, POS, eConcierge and eReputation providers, and has over 95 payment gateways worldwide.

 

Frontdesk Anywhere - Overview
 
  • Frontdesk Anywhere - Overview
    Overview
  • Frontdesk Anywhere - Guest profile
    Guest profile
  • Frontdesk Anywhere - Commission-free Web booking
    Commission-free Web booking
  • Frontdesk Anywhere - Mobile view
    Mobile view
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8

86 Reviews of Frontdesk Anywhere

 

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Software Advice Reviews (25)
More Reviews (61)

Showing 1-20 of 25

Porntip from V.J. Searenity Koh Chang
Specialty: Resort
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

The Best PMS for Small to Mid-size property!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The program is very user-friendly, and easy to use.
The analytic part is all you need. The details in reports are adjustable, which is quite rare among some could based PMS.
Customer service is very good.

Cons

Training in Bangkok office is a bit difficult for new staff who work in countryside, may be an online tutorial would help.
In the future, if FDA develops their own Channel Manager system, would be easy for user to finish everything just one site.

Review Source
 
 

Nattanant from Siam Champs E'lyse'esi Unique Hotel
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Hotel

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Reasonable price but not sure for the bigger property

Pros

Manager report and details of the report including figures shown are very details, only one report can tell almost cover

Cons

Complicated of name of the report which are difference from others so sometime it difficult for new staff

Review Source
 
 

Lance from Sawtooth Lodge
Specialty: Lodge
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Frontdesk - Okay, but not enough

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Frontdesk Anywhere is a decent Property Management System that also helps you manage your relationship with OTAs. It has great reporting features, a nice back end user interface, decent front end user interface, and automated emails.

Cons

Frontdesk Anywhere lacks an availability calendar for its front end users, which is something that should be standard with any booking engine. It doesn't offer promo or group code features, the support features are minimal, and the price is not competitive.

Review Source
 
 

Rada from Mantra Samui Resort
Specialty: Independent Hotel
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Efficient support team! Great software for hotel operation, services, and time management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I've been using Frontdesk Anywhere as our PMS software for 3 years now. As a Sales and Marketing manager of an independent hotel, this cloud based software is a gem. Their support team gives us a comfort with 24 hours support service, and immediate hands on to resolve the glitch that we encountered.

With this software, our team can review the occupancy forecast, plan our promotions, as well as monitor and manage our rate via the rate manager or booking suite tab to keep an eye on our competitors price. This allows us to adjust the our rate within a few second.

The software is upgraded regularly which, often times, added a new and exciting features on to their software. Recently, we are thrilled with reputation tab which allows us to track all online reviews and see our current rating. It's great for us to quickly respond to reviews from OTAs and Tripadvisor, as well as to recover the hotel reputation through Frontdesk Anywhere software. In short, we're incredibly happy with the report analytics, reservation system, and online reputation channels which save us a heap amount of time on complicated stuff and spare us more time to focus on the real hospitality service with our hotel guests.

Cons

We are looking forward to be using their full function of POS software. At the moment, we use the lite version that comes with the package but the result is great anyway.

Review Source
 
 

Vanessa from The Plaza Suites
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Meant for Independent hotels

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Love that is was developed in San Francisco. The software comes with a commission-free Internet booking engine

Cons

Based on the reviews it looks like others have had the same issues as me, customer service could be improved.

Review Source
 
 

Blair from The Plaza Suites Santa Clara
Specialty: Independent Hotel
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Frontdesk Anywhere- Literally anywhere!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The hotel software Frontdesk Anywhere definitely has more pros than cons. You can access and check statuses using this this software via desktop, tablet, or smartphone!

Cons

The only con about this software is that it's main focus group is for the use of independent hotels or resorts, and not any that is a part of a chain.

Review Source
 
 

Janet from Del Webb at Dove Mountain
Specialty: Vacation Rental
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2017

December 2017

Host Team and Del Webb at Dove Mountain

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am grateful for all the technical support provided by India. She was patient and understood how to listen and help me make multiple rate adjustments transitioning from 2017-2018 and really saved the Dove Mountain Hostess Team a lot of time. I wish all your technicians a Happy New Year! Enjoy the holidays with your families!

Pros

Front Desk Anywhere is an efficient and user friendly software. I appreciate the technical support.The more familiar one is with the software the easier it is to make adjustments. Your technicians are most appreciated for their in-depth knowledge of how the software works.

Review Source
 
 

Kamal from Tremblant Elysium
Specialty: Vacation Rental
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Great product, great support !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great staff and product !

Pros

Ease of use. Works well on mobile platforms. Very quick and responsive tech support. Always there for you.Visual tape make its easy get snapshot of week or month.

Cons

Product needs some enhancements in the housekeeping module. The auto e-mail module needs work. It would be nice to be able to package other product .

Review Source
 
 

Andrea from Hotel Cabana Clearwater Beach
Specialty: Independent Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

FDA is an easy to use property management system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Clean user interface, cloud-based software (but an app for smartphone access would be appreciated) and outstanding customer service.

Cons

Lack of app for smartphone access, inability to stack yield management premiums and inability to drag-and-drop room assignments.

Review Source
 
 

Hector from Oasis Hotel
Specialty: Independent Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Great Software very reliable, and user friendly. Must needed resource for every small or big Hotel operation.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software has a very small learning curve, so you'll have your team up and running in a breeze. Great adaptation to channel manager witch facilitates any hotel operations job. There customer service is awesome every one in the department (India, Mary Anne , etc) have been there to help on every opportunity that we have required there service. In conclusion, we at Oasis Hotel are very happy with software and customer service.

Cons

Minor glitches with communication with channel manager that can cause every once an a while discrepancy on a reservation, I'm sure it's something that can be easily addressed by the FDA technical team. But like I said very minor, nothing to loose sleep over.

Review Source
 
 

Daryl from UniBiz
Specialty: Lodge
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

I work with ease 24/7 after using Frontdesk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend this software for all business owners on the move and who would like to boost their business activities.

Pros

The cloud version makes it possible for me to manage my business on the go.
The interface has such a easy layout, everything is at your fingertips.
Strong reporting capabilities.

Cons

More API integrations Needed.
Integration with own bookkeeping software would make the system the best.

 
 

Amanda from Phoenix Hotels & Resorts
Specialty: Hotel / Resort
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Good and Practical System, Especially for Small Hotels

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This system served our 28 room property great. It as lots of added features such as yeild management that are hard to come by in other systems. The interface is easy to use and easy to train staff in. All modifications can be done in the admin panel.

Pros

Ease of use

Cons

Multi-property use could be better

 
 

Shradha from KBS Management Corp
Specialty: Independent Hotel

June 2016

June 2016

failed attempt

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Visually, look and layout are very simple and chic. It's eye-catching. It is fairly easy to use and intuitive. Whoever made the product does have an understanding of user interface. My staff, of varying computer knowledge, was able to pick it up very easily.

Likes Least

There are many things wrong with this system and company that I have experienced in the last 3-4 months. First I will tell you that they are poorly staffed. In all my experience with them, I only dealt with 4 staff members. There was never a time that someone different, outside of these 4 people, answered the phone. Tech support is staffed by 3 of these 4 people, all very nice and accommodating to their best ability, but they cannot keep up with demand. It's not their fault, but a fault of company planning.

Beyond this, I have had many glitches with the system itself. Failed credit card transactions for no reason and then I went to our back up manual credit card machine and it went through (both dependent on same ethernet connection). The major issue I have with this program is faulty reporting and functionality. Nothing comes across as you want it to. The housekeeping report, in print mode, has a horrible inefficient layout that takes up the whole page and more. Finally, after many complaints, I started talking to management and they attempted software updates to "fix the bugs", however, I'm still unhappy. I have had several bugs even after the update. Most recently, bookings were coming from channel management either in duplicates or not in exact quantity. We had to relocate a guest Memorial Day Weekend because they were supposed to have 5 bookings but came across as 3. Housekeeping status was showing a room that had been checked in as "clean". Many glitches that still continue, very disappointed.

I believe this company has a true lack of real hotel industry advisors. It is more of an IT company that attempted to go into hospitality and are not hitting the mark. They are very much in the "start up" "tweaking" phase and using their current customer base as guinea pigs in hopes to finally get to the product they wanted. But if you are like me, you need a product that works now, not in trial mode. Unfortunately I would recommend another company and save your time, even if you are a small 10 room Inn, keep looking elsewhere.

Recommendations

Functionality is very poor, the product needs to be more robust in its features and synchronization with standard hotel industry operations.

 
 

Andrea from Americourt Hotel
Specialty: Extended-stay

April 2016

April 2016

Terrible, worst property management system ever

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The only positive thing I can say about this product is that I like the layout and it is easier to train front desk clerks the basics of checking guests in and out as compared to other PMS I have used in the past.

Likes Least

Poor customer service, no sense of urgency to critical issues that disrupt everyday practices, lacks in basic functionality, too many glitches

Recommendations

Do not invest in this PMS, you will regret it, they offer a lot and make the product sound great and user friendly, but do not deliver promised upgrades in a timely manner. Tech support is not 24/7 often when I call with issues I get a voicemail asking to leave a message because no one is available to take my call.

 
 

Daniel from The Hotel House
Specialty: Vacation Rental

July 2015

July 2015

Perfect Software For Hotels and Vacation Rentals

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

My favorite feature is the calendar system. I like that I'm able to glance at the calendar and know exactly how many units are left to sell and if we're sold out. This is important as I frequently manage my business outside of my office. I also LOVE the reports. There's over 20 different reports, way more than you probably even need. Definitely a thorough system.

Likes Least

I like everything this program has to offer. Perhaps a mobile app would be nice.

Recommendations

I definitely recommend that anyone trying this software really look at the reports features.

 
 

Nicole from The Hotel House
Specialty: Vacation Rental

July 2015

July 2015

Amazing User Friendly Software!!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product was very user friendly and had every aspect we needed to enhance our vacation rental company. The calendar was so useful and it had every report we needed.

Likes Least

I loved every aspect of the software. The team and product are wonderful.

Recommendations

The team at Front Desk has all the necessary tools to ensure easy transitions into this software. They are capable of giving you a easy user friendly guide and overall software so that companies can truly enhance their hotel businesses. I truly recommend this software!

 
 

Jenna from Hotel Covell
Specialty: Bed & Breakfast

April 2015

April 2015

We have had a positive experience using FDA over the last few months.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Customer Support (friendly and helpful) and product functionality (simple to navigate through the program).

Likes Least

There seems to be some holes in some of the reports. It would also be nice if FDA were able to capture payment information.

Recommendations

If you are in doubt of signing up for FDA, just sign up! It is a great product for smaller businesses. Fantastic customer service, tech support and functionality.

 
 

Bruce from The Summit Resort Hotel
Specialty: Independent Hotel

April 2015

April 2015

Easy to implement, easy to use and my staff loves it!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I switched from another PMS to Frontdesk Anywhere six months ago and I am delighted with the results so far. First, the implementation was a breeze as their staff uploaded all my guest contact data from my former PMS. Then, training was pretty simple because the software is really intuitive and even if you are like me and don't like to read manuals and follow tutorials, it's fairly easy to figure out. Finally, the best part for me is that my front desk staff took to the new PMS quickly and easily. As a result, I get much better reporting out of it than what I got from my prior PMS. All in all I am very pleased with the software.

Likes Least

I have not found anything yet not to like. So far everything is good.

Recommendations

Play with the demo for awhile and you will see how easy it is to use. That is all it takes.

 
 

Moti from Laterraceplaza.com
Specialty: Motel

April 2015

April 2015

Beautiful and helpful

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Got very nice and they call me back very quickly and I like that

Likes Least

Quick response and very helpful. They know what they are doing very well.

Recommendations

Yes, I will recommend highly to a lot of people business owners.

 
 

Maria from Deerfield Inn, NC
Specialty: Inn

March 2015

March 2015

Very Pleased

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The best part is the online booking/reservations that provide flawless organization of occupancy, checkouts, holds, etc. Though we are a small establishment, we never feel small regarding FDA customer service; from the beginning (over 2 years ago) our representative(s) have been supportive. As of late, we have had numerous necessary changes to our website which have been handled in a timely manner. It is nice to be able to edit the rate if necessary and have the ability to print out a "real" receipt which is needed by our many business travelers.

Likes Least

Would like to have one hour of face to face to ask questions about all the wonderful things this software can do!

Recommendations

Ask for a demonstration and look at the YouTube videos they provide which are so helpful for creating various website/ social media links.

 
 
 
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Showing 1-20 of 61

Justin from The Clarendon Hotel
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Not User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is the least intuitive PMS I have ever used in my 15 years of industry experience. I do not believe the software was ever tested in a live hotel.

Pros

It has a friendly support team. Night Audit functionality is a breeze.

Cons

It lacks even the most basic functions of a PMS: Early check out is not possible. You can't check out a room the same day it has been checked in. This forces you to "hold" until it can be checked out. It has almost no options for reports that a front desk agent can print unless they have management access. Housekeeping room status is on a separate tab. This makes it difficult to quickly change a room status and often confuses the housekeeping department. Changing a room number is nearly impossible if the hotel is sold out. The system forces you to slot rooms like a puzzle. If no slots are open it is extremely difficult to change the assigned room number. You can make them unassigned but will receive a "sold out warning" and will still not be able to change the assigned number. The billing and creation of invoices is overly complicated and not intuitive. There is also no way to refund a charge processed via the POS.
The software also contains many glitches-housekeeping room status seems to change for no apparent reason despite the set rules. Invoices sent as an email fail to be delivered.

Review Source: Capterra
 


July 2018

July 2018

Great value for money and a good system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The layout of the platform is good and easy to use, it has more potential for further development and some good reporting functions also available.

Cons

The customer service can be improved, it is not very easy to get a problem resolved and sometimes it can be frustrating having to wait for things to happen.

Review Source: Capterra
 

Kimberly from CVI

March 2018

March 2018

Lots of great features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This makes booking rooms and taking reservations so easy for me and my staff. Everything is easy to navigate

Review Source: Capterra
 

Chaivaree from Hotel Bocage

January 2018

January 2018

Very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Less complicated easy to use

Pros

The system is clear and easy to navigate. When checking the system, the entire columns are self-explanation which made it simple even new joining staff can managed it well.

Cons

The system did not separate the income for total revenue in each period clearly. For example guest have booked and paid for the hotel on 8 Jan 18 but the booking date is 12 Jan 18. The revenue period from 1-10 Jan 18 will also include the revenue income of 12 Jan 18 which is quite misleading.

Review Source: Capterra
 

Chayanon from Kiatthada Resort

December 2017

December 2017

Poor customer support, but the platform is decent.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Looks more modern than other software and has many reports for you to choose from. The sales team was nice.

Cons

Customer support is very poor. When my staffs call or email for questions, they feel that they are mistreated by the support team.

Review Source: Capterra
 

Suppawat from Resort
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

good software for manage hotel

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- no install
- easy to use
- cloud software
- multiply user
- many function
- good service support

Cons

- many step for log in
- no mobile app
- don't support thai unicode tis 620 , windows 874 for template

Review Source: Capterra
 

Delton from SMC Hotels

November 2017

November 2017

Very intuitive software. A lot of functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Reasonably priced. Easy to use. Built for hoteliers by hoteliers. No need for costly hardware. Team is very passionate and a pleasure to deal with.

Cons

Not accepted by major brands yet. If internet goes down, this would be worrisome. Overall not many complaints.

Review Source: Capterra
 

Cynthia from Tequesta Palms Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Really like the overall user friendly ability of the software and the Support Team is the best!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy Accessibility and Dependability.

Pros

What I like most about the software is the user friendly options that provide a wide range of categories to choose from to print reports, update guest information, etc. and learning the program with a great Support Team makes all the difference and easier to learn.

Cons

What I like least abouth the software is having to reboot it often in order to get updates on guest bookings.

Review Source: Capterra
 

Ryan from Tavern Hotel

November 2017

November 2017

the support staff has been a great help, she always takes care of what we need. Her response are quickly and

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to use it anywhere, especially from home. A simple system that is easy to train with. It's functionality with OTAs is very helpful with self assigning rooms. I could use some help more on the refund and adjustment side of things though.

Cons

Not being able to pull up previous profile notes especially if there was a guest issue last time they stayed.

Review Source: Capterra
 

Doris from Boardwalk Homes
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

User friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use

Pros

Easy to set up, quick to learn. Visually very clear and pleasant. Easy to run different reports. Use of different colors for different status of the bookings.

Cons

Not able to scroll horizontally so it is hard to see bookings more than a month. No CVV pre-authorisation (CVV can be hidden after pre-authorisation but the system should allow pre-authorisation with CVV checked). Payment between group folio and individual folios should be transferable. Report involving group accounts not always accurate. All emails sent to guest include price information and cannot be omitted - very often guest would think we are sending the same email though the information underneath the price information are different. We are not able to change the subject (Guest Confirmation xxxxx) when sending manual email through the system. No line break or font changes (bold, underline) for additional message under option.
More flexible and customized user levels - we try to put add on rate changes and changes in check-in messages at the basic level but not possible.

Review Source: Capterra
 

Erin from Boardwalk Homes
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2017

October 2017

program is very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Support
Pros

good visual, easy to use, has many functional features, can be customized, easy to set up and make changes.

Cons

some customization is limited. My staff will be able to elaborate. Reports (revenue, acruel, time period) still contains errors.

Review Source: Capterra
 

Nawal from Fort Bliss, Fort Galle, Sri Lanka
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Frontdesk have good easy to use functions. Good support from the support team. I like the training

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
Value
Support
Pros

Good functions, easy to use. Have a good number of Management and other reports. Easy to setting up the property,

Cons

The price could be lower for smaller less than five room bed and breakfast properties. I would have liked an automatic e-mail to be sent when there is an overbooking. A report generator will be definitely an area Front Desk can look at.

Review Source: Capterra
 

Robin from Reedfly Farm LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Super powerful property management system with a lovely front-end and great support & service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A ton. It's key to my business in every way.

Pros

The backend functionality is incredible and the product support is amazing. FDA truly cares about my business and has been such a responsive, key partner in all ways. It's been a true pleasure working with them.

Cons

The Booking Engine needs a little updating on showing available vs booked inventory so the guest has more insight into potential alternative dates that may work for them if their preferred date is unavailable. Otherwise, it is fantastic.

Review Source: Capterra
 

Nunthapat from Casa Marocc Hotel, Chiang Mai
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

This PMS is good overall and easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

On Line Based

Pros

-It's good when it's Online Based, so that we could used with any PC, notebook wherever we are On Line
-Easy Access to lots of reports and Front Desk Function
-Software Support, Team Support is great to deal with and quite available at all time with good follow up

Cons

-On the Go improving the reports
-Sometime slow access. (Should be faster)
-The POS function should be combined/ compatible with other programs

Review Source: Capterra
 

saengchan from Mantra Samui Resort

July 2017

July 2017

quick action on ticket issue.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

available in anywhere, anytime its cloud PMS , able to adjustment or modification of customer detail, can manage hotel in a real-time

Cons

payment method too complicated to handle would be good if payment and invoice are in the same function and also payment transfer bill hard to make payment .

Review Source: Capterra
 

Saisuporn from Baan Imm Sook Resort
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Easy to use with great customer support team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to book and check room availability. Can be used anywhere. Booking data is linked with OTAs and Frontdesk anywhrere booking engine. Customers can book with Frontdesk Anywhere booking engine through Facebook and our own website.

Pros

What I really like about this software is that it can be used anywhere, as it's a cloud based program. I also like that I can manage all of the OTAs from this software. Not only that this software is user friendly but also it's staffs in Thailand are super friendly. When there're some problems, the staffs are willing to help and solve the problems. They also keep on improving the software to serve customers needs.

Cons

Even though I'm satisfied with its booking function, when it comes to Point of Sale, Revenues and Report functions, they still have room for improvement. The "analytics" function could be more user friendly and more accurate. Now I still have to make my own reports to double check with reports from the system.

I must say that the main reason I still use this software is that it has a great customer support team!!!

Review Source: Capterra
 

Nunthapat from Casa Marocc Hotel, Chiang Mai
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

This is quite functional PMS with Great Support and Follow Up from the Support Team.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

On Line Base - Easy Access
Good Support Team

Pros

1. Easy Access
2. A lot of Reports
3. Great Support from PMS Team to Hotel
4. Good On-Line Based PMS with functional system (Practical)
5. The program administration is efficiency - it is not totally Hotel Duty to control all in the PMS but The Administrative Staffs from PMS take part in the Configuration too. (This is good) Such as User Name and Password Creations, some other major configuration...
6. Supporting Booking Engine on Hotel Website and Siteminder Interface

Cons

1. The report name is quite complex to be called (Hotel Staff need more training on this - may be)
2. Some of the Functional part may be needed to developed in the Main Part of the program such as adding Inclusive/Exclusive Breakfast in daily report.. (However the program has optional function to be used created by the PMS support Team)
3. The Program shall be a bit faster (compare with the Hi Speed internet - it look a bit delay sometimes on the beginning)
4. The Accounting Program should be established (FDA Accounting), or any of the Accounting Program that can interface the program

Review Source: Capterra
 

Natthapon from Lanna Dusita
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Easy to use and good system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use with modern look. It is also great that it can be used anywhere on any devices with internet browsers.

Cons

The payment method is too complicated. I wish it is easier and less time consuming to make a payment.

Review Source: Capterra
 

christian from Jaya House RiverPark Hotel Siem Reap
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

The experience has actually all been rather easy ! I-phone style easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

uptodate, realtime knowledge specified for our hotel in our country with the items that I need to run our little hotel

Pros

I adore the fact that it can be adapted to our specific regional needs. Even in a developing country like the Kingdom of Cambodia it felt like all the time in the world would be dedicated to us

Cons

The fact thats its technology: I am not very tech-savvy. Add to this that Cambodia is developing and perhaps less trained staff could have made all rather difficult

Review Source: Capterra
 

Nicki from Mission Park Inn
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Has great potential

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was in immediate need for a new PMS system when my hard drive crashed and the current Software I was using was not being supported outside of the UK.
I decided on FDA. The sales team was helpful. I found it simple to use although I do think there is a lot of unnecessary "clicking" that goes on in order to complete certain transactions. I like that I could integrate with all of the OTA's I used and could manage the rates from one site. It did not take me long to get up and running and my staff caught on to the system quickly. Customer service responds quickly but I do feel like other reviewers that my issues are never resolved. Or they are resolved with the promise that they are "on it" or "looking into it".
I still cannot use the Work Order function. It will not let me update the status of a work order and then archive it.
I wish they had a "Today" button that would just take you back to the day you are on when you are processing future reservations.
I wish you could see your check outs for the day from the "reservation tape" view. Right now you either have to select the previous day or use the check out options. This could be solved by extending reservation out halfway through to the next day. This way you could see the check out and check in on the same day.
The reporting is terrible. Lodging Statistics Report doesn't even load. My bookkeeper can't ever reconcile as the number on the Trial Balance Report changes for the month she thought she already balanced. The last row of this report does not print out all on one sheet.
I am told there is new version of FDA but every time I have inquired about it the question virtually gets ignored. If there is....I want it. But I read in a response to another reviewer that there is one but it is only available to new customers??!!! This would be extremely disappointing. Why would you treat your new customers better than your existing ones. I'm ok with paying more for a PMS where I can utilize all of its functions.
It is also not compatible with my NEC phone system so I am losing out on telephone revenue. I can install the phone software and then flip flop between the reservation system and the phone software and add the phone revenue but things always get missed and its very time consuming and not efficient.
Ultimately I just want to be able to use all the functions. If its there and I can see it it should work. Its like providing a lamp with no bulb to my customers.

Pros

User friendly, customer service is friendly and quick to respond, I can integrate it with all of the OTA's and manage rates from one site.

Cons

Many functions don't work. The Work Order, Lodging Statistics Report and Trial Balance Report. If I see the report or the function it should work.
Apparently updated version is not available to existing customers. Please allow for telephone integration for in room phones!!!!

Advice to Others

It has great potential! If a few of these glitches could be fixed it would be amazing! Sounds like if you are a new customer you would be getting a great version of the product...I want that as an existing customer.

Review Source: Capterra
 
 
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