Lodgify Software

4.48 / 5 (225)

About Lodgify


Lodify is a hotel and hospitality management system that allows users to create custom vacation rental web design. The Lodgify website is available to rental owners in a variety of industries including bed & breakfast innkeepers and vacation rental managers.

Users can choose from a variety of website templates that are mobile-friendly and customizable. The “Book Now” feature enables owners to accept online bookings and credit card payment from one dashboard. The channel manager allows users to keep calendar availability, photos, and information in sync with other listings sites including AirBnB, Booking.com, and Homeaway. The reservation system receives all inquiries in one inbox, allowing the user to manage requests and bookings from one place.

Individual websites link to social media pages and feature “like” and “share” buttons. The design themes are available in 22 languages through a translation tool.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

225 Reviews of Lodgify

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(137)

4 stars

(70)

3 stars

(12)

2 stars

(2)

1 stars

(4)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 225 reviews

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May 2018

Kimberly from Rivercliff

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

My experience with Lodgify has been positive overall. I get a lot of Bussiness choices from the site

Pros

The software has choices such as having a calendar that tells consumers if the dates are available they are interested in. This allows them to make their plans and arrange their trip around the availability of our vacation spot. It had templates to use to initially set the site up. It also has prices for extras you may supply at an extra fee like our boat or kayak service. There is a photo gallery that allows you to get the true picture of a thousand words before your perspective clients. You can add discounts and local attractions to let future guests know they will have a full vacation experience including all the bells and whistles. You can also add in discounts that can be automatically figured into their quote. Unlike other sites, it allows you to give your phone number so coustomers can deal directly with you. You have the opportunity to have coustomers book directly or contact you at an email address. This is also something that other sites do not allow until payment and fees have been collected by their company.

Cons

The main problem I have is that I am located in Texas. The company is there to walk me through any issues I have but there is a time change difference. This is better now with representation texting messages on the bottom of the screen in real time.

Response from Lodgify of

Replied May 2018

Dear Kimberly, thanks so much for giving us five stars across the board! It's great to hear you get a lot of business and direct bookings from your website, and that you're pleased with the features and functions our software offers. We are currently working on expanding our customer support hours to serve even more clients in the US every day. Best wishes, the Lodgify Team

January 2018

Dominik from International University of Applied Sciences Bad Honnef

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

January 2018

Lodgify was easy to integrate in our daily business processes and basically runs our business.

Pros

After 4 years of research we finally found Lodgify. (If not we would probably hired a Indian hacker team to create it)

It provides nearly everything we need to run our apartment house in the digital world.

After some time in customizing it to our needs, it works fine for our apartment house.
Since we have swiched from Seekda/Kognitiv we have increased our sale with more than 300% through using the booking engine of Lodgify. An answer to that could be the user friendly and responsive 3 step process. But we dont use the website function of Lodgify (see Cons)

It works perfectly with booking.com and runs without any problem so far . (not any single issue since 1 year)

Lodgify extended our demo for free to get to know each detail of its software by heart before going live with our 6 Apartments on 4 channels. (booking, airbnb, homeaway, website)

If you know your business processes, prices, cancellation policy and you have your pictures and descriptions ready, you can set up Lodgify as your PMS and channel manager within a day. (after you know the software)

The credit card payment process via Stripe or Paypal are expensive but are working without any issue.

Cons

There is only a limited number of global OTAs provided in the channelmanager of Lodgify. Of course booking.com (Priceline) as the biggest player is on board, but we are missing Expedia second player on the market.

Support is good but sometimes doesnt get your point what you are requesting. (maybe language issues)

We requested a new channel which is probably the most important one in Austria (Feratel) and customer support and Feratel support told us in July that there are testing and providing the channel until the end of summer. Now it is 2018 and new people at Lodgify support tell us, that they never worked on a channel manager with Feratel! Very confusing and hard to argue all the time.

It would be great to have some kind of WYSIWYG Editor to customize the Email communication with customers, since this is very hard to understand if your are not into HTML/PHP and working with variables.

Bookings via Airbnb need sometimes more than 5 hours prior that they are blocked in the calendar. If someone else would book in the same period of time, you really have a problem. (never happend to us, but if?)

We dont use the website cause there are some big SEO issues with image-titles etc. where the customer support did not understand the problem.
So we prefer to have our own website and use the Lodgify booking engine just for the booking process itself.

After saying all that little issues, where we hope Lodgify will optimize within the next years, we are very happy.

Response from Lodgify of

Replied May 2018

Dear Dominik, thank you for your feedback about Lodgify. We're so happy our booking engine and channel manager are working well and very smoothly for your business of six rental apartments. Your suggestions have been fed back to the wider team to bear in mind for future improvements to our software. Thank you for your continued support of Lodgify. We're proud to be a part of your business' growth! All the best, the Lodgify Team

January 2018

Deanna from Quinn's Vacation Homes

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

A game changer for vacation rentals

Pros

Relatively simple to use. I was able to set up my site and reservation system in less than a week. Site works extremely well on mobile devices (which is huge). I am starting to get a lot of direct online bookings which is amazing. The customer service is very good - I have asked several detailed how-to questions. In one case, I wanted to do something that is not part of the Lodgify product. The service rep researched other ways to accomplish the task and integrate into my site. She sent me detailed instructions and even links to assist me. Not many companies will take the time to do that!

Finally, the workflow aspect of the reservation system is a huge time saver. It is so nice to be able to set up automatic payment reminders, send rental agreements and canned emails automatically! Gives me time to worry about running my business and expanding the website instead of doing all the manual processes associated with bookings.

Cons

Some of the widgets are a little restrictive. I have managed to work around most of them.

My only other complaint is that if you respond to an inquiry with a quote, the system automatically blocks the dates with a tentative booking. I sync my HomeAway, VRBO etc calendars with my Lodgify calendar, so the tentative block causes those calendars to show unavailable. In this business, the conversion rate on inquiries is not high enough to block dates simply because someone sent an inquiry.

Response from Lodgify of

Replied January 2018

Hi Deanna, thank you for reviewing your Lodgify experience. We're happy to hear how quickly and easily you were able to get your website up and running. It's a very positive sign you are already achieving direct bookings on your website, we hope this continues to make up an even larger portion of your reservations this year! We're glad our agents were able to go above and beyond to help you find the solution to your query. We look forward to seeing you expand your website throughout 2018! Regarding the tentative booking on inquiries, we have recently updated our system and now, inside your policy settings, you can decide the quote expiry time. The default is one week, but you can change this to suit your properties. If the guest does not accept the quote within this time frame, your calendar will automatically be re-opened. For further details on this matter, please get in touch with your support agent. Have a great booking-filled year! The Lodgify Team

December 2017

Ewoud & Morgaine from Villa d'Arnaud

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Besides the easy to use software & beautiful templates, young Lodgify is the right business partner

The professional looking website generates the right customer for us. And the easy to use software saves a lot time, doing stupid labor (administrating things). :))

Pros

Easy to use web building templates with a beautiful design which are the perfect base to create one own professional website. We always get good critics about the looks of our website of Villa d'Arnaud! Besides that the features in the booking system are easy to use and mostly adequate. The calender with het overall view is highly appreciated and now that you can easily click on the booking and acces the booking information, we love it even more. With the auto mails and easy adding bookings to the system, we save ourselves a lot of time. To create a offer or a bill is very easy. The CCV files with all booking information comes in handy for bookkeeping. And what we value is the customer support. They always respond quickly and we noticed that they're open to suggestions for improvement of certain features. Apart from the software a openminded, young, dynamic organisation, that values the relations with their customers and always try to improve their services and product, is the right partner for us. This is exactly how we operate and like our partners to operate. And that's exactly what it feels like: that we're partners. Please never loose that Lodgify team: that's what distinguishes you from the rest. We carefully choose you around 5 years ago and we never regretted our choice. If you ever want to brainstorm about new features or want to test things, we gladly would help you. It's in this perspective that we wrote down 5 points of improvement. ;)

Cons

We have got some tips for you guys:
1. Please don't give us so many language possibilities for the automatic emails. Every time a obscure language is added I have to replace your suggested text with ours. And because there are so many different type of emails, one extra language costs me at least 2 hours of boring labor. Or at least give us the opportunity to choose in which languages people can get a response by email.
2. Please add the possibility of a secured environment for guests to leave their credit card information including CVC code, so that we can debit the card for payments. For us this would be the real step forward!
3. Ad a column to the CVC files with the payment method (comes in very handy with bookkeeping).
4. When marking a booking as payed, instead of adding the payment manualy, at the moment it's not possible to add the payment method. I solve the problem by adding a note. But when downloading the CVC-file a have to add the payment method manualy. It takes a lot of work, which can be solved by adding the column Payment Method in the options for the CVC-file in combination with the possibility of adding the payment method as an option, when marking the booking as payed.
5. Can there be a rainbow flag icon added, so that we can easily show on the homepage that we're gay friendly? This weekend we're gonna try for the second time to ad one ourselves. Fingers crossed that we will succeed this time. ;))

Response from Lodgify of

Replied January 2018

Hi Ewoud & Morgaine, thank you so much for leaving your feedback about Lodgify. We're thrilled to hear how pleased you are with your website, the functions of the software and our support team. It's great to see how your business has grown since the early days of Lodgify, and we thank you for remaining loyal to our service. Your suggestions have been fed back to the team for future improvements to our product. Please don't hesitate to get in touch with your support agent should anything else come to mind. We really value insight from individuals like yourselves as it truly is the best way we can make sure we're rolling out the right features to suit our customers. If you still haven't managed to add the rainbow flag icon to your homepage, please let your support agent know and they will assist you further! Wishing you a fantastic start to the 2018 season. Kind regards, The Lodgify Team

March 2017

Rebecca from Blue Moon Cottage (Vacation Home Rental)

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Blue Moon Cottage Vacation Rental Website

I have had a wonderful experience with Lodgify. The template choice was great and I selected an awesome template that is very fitting for my Vacation Rental Home. I enjoyed building the site from the template and the periodic tweaks and updates I am able to do myself. I have had few issues or roadblocks, but every time I have had a question or needed assistance a Lodgify Rep has replied within 24 hours (depending on time change between their/your location and mine in the US). I get lots of compliments on my website and my husband and I are very grateful for Lodgify for the experience and assisting us on our website for our Maine, USA Vacation Home website. Rebecca & Harold Whitson bluemooncottagebbh.com

Pros

Lovely user friendly Template Choice; Great Reservation System; Ability to adjust, update and alter site appearance and content on my own

Cons

The only issue I had was with the subheadings which we choose to appear on the home page for easy view/access to our "less than computer savvy" users who are not familiar with the drop down icon. Every time the program was updated, the view returned to the drop down bar icon. (We received a few complaints that users could not find how to access info)! We understood program design was altered to accommodate use of phones, tablets and small devices. However, after voicing my concern, our site was adjusted, file noted and now viewers can see the sub-headings on laptops and desktop computers and the drop down icon on small devices. We are very happy with the Tech support and assistance in resolving this one small issue.

Response from Lodgify of

Replied July 2017

Hi Rebecca & Harold, Thanks for sharing your feedback with us. We're so pleased you are happy with the experience you have had using Lodgify to build your professional website. We're also thrilled that our technical support team have been able to help you make customizations to have the finished website exactly to your liking. We're glad to have been able to answer all your questions and doubts in a timely manner. Thanks for being loyal to Lodgify and recommending us to others! All the best, The Lodgify Team

March 2017

Dan from Ocean Apartments

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Exactly what we were looking for!

We were shopping around for different rental software systems and stumbled upon Lodgify as a suggested option. Their free trial allowed us to have an insight into the actual services provided and a hands on experience. Their constant updating and upgrading of the system, along with the superb customer support, reassured me that I made the correct decision. Lodgify have gone far beyond my expectations when we first signed up and have made the starting up process for our holiday rental business unimaginably simpler. I would highly recommend Lodgify to anyone who is looking for an easy-to-use system which also allows you to easily host a website and efficiently accept online payments/bookings... Especially if they're working with websites like Stayz, AirBnB, TripAdvisor etc. Pleasure to be using you guys, Dan

Pros

The efficient booking system, ease of use, customer service

Cons

The lack of system functionality for cleaners to view/access guest information & calendar (see advice).

Response from Lodgify of

Replied July 2017

Hi Dan, thank you for taking the time to review your experience with Lodgify. We're so pleased you finally found the right solution and had such a smooth process building your website. We're also delighted to hear we have exceeded your expectations and have helped you to simplify your business processes. Regarding your cleaning schedule query, we recently released an integration with Zapier, which allows you to connect your Lodgify account to external apps. That means it is now possible to set up an action that (for example) will send a message to your cleaners whenever you receive a booking (among other "Zaps"!). If you need any help setting up Zapier + Lodgify, don't hesitate to get in touch with your support agent. Best wishes, The Lodgify Team

March 2017

Rebecca from Dog Friendly Holidays

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2017

Great Website and booking software solution for a property owner or manager

The Lodgify websites are very easy to build and maintain with no technical expertise required. I am also very happy with the service and support. I chose lodgify as they have a flat rate without commissions. I also like the integration with other booking engines and OTA's. This has really simplified the booking process. Over the last year I have taken on a few more properties and they each have their own lodgify website too...but it is all centrally managed by me. I am pleased to say have seem improvements made over the 12 months I have been using Lodgify so it feels like the company is doing well and will continue to grow and improve which is vital in this industry. My biggest comment is that I find the software very intuitive and simple. I look forward to further features to help manage more properties.

Pros

Intuitive, simple to use. Excellent websites that are mobile friendly and guests find easy to book my houses on.

Cons

I can only see 5 houses at a time...I wish I could see them all by default.

Response from Lodgify of

Replied July 2017

Dear Rebecca, Thanks for your kind feedback about Lodgify. We're so pleased that you have found our software intuitive and simple to use, plus it's great to hear you are happy with the regular updates and improvements we carry out. It's great that Lodgify and our OTA integrations have helped simplify the booking process for your business. Thank you for being a loyal Lodgify user! We'll keep working hard to be the best solution out there for owners and managers. Warm regards, The Lodgify Team

March 2017

Dustin from Hawks Landing Resort

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Great Experience, Happy we found this company

For the price, there isn't a better online lodging platform. Most platforms similar to lodgify cost up to thousands per year after they take a commission for the sales that I generate. Lodgify's low monthly cost is perfect for business that want an easy to use, customer friendly experience without gimmicks.

Pros

Easy to customize website that fits my customer's needs. The calendar feature has a great interface.

Cons

Company will roll out an update and I feel in the dark for a while until I figure out how it works. I don't like the "create booking with quote" feature.

I wish I could just create a booking and select what emails to send to my customer through a drop-down box or something similar. Probably 75% of my bookings are over the phone so the only emails I need to send are receipts and the automated 3 days before arrival email. I want to dismiss the "Guest Agrees" email while still creating a quote.

Response from Lodgify of

Replied July 2017

Hi Dustin, thank you so much for taking the time to leave feedback about your experience with Lodgify. We're pleased to hear you're happy with the value for money and that your website has been easy to customize for your guests. We're always working on updates and whenever there is a release, we try our best to provide users with manuals via our Knowledge Base. If there is anything that remains unclear about any previous update, please kindly get in touch with your support agent and they will be more than happy to resolve any doubts. Thanks for being a loyal Lodgify user! Best wishes, The Lodgify Team

November 2018

Rita from Bay

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality