RMS Software

4.40 / 5 (297) FrontRunners

Our advisors have recommended this product 19 times in the last 30 days

About RMS

RMS is a cloud-based property management solution for hotel, motel, RV park, campground and other outdoor hospitality businesses. Apart from its core property management features, the solution also offers channel management, a point of sale, centralized database and dynamic pricing capabilities.

RMS Hospitality Cloud is capable of managing multiple properties via a single interface. A centralized dashboard gives a real-time snapshot of bookings and billing operations for all properties. The dynamic pricing capability allows property owners to change room prices as the booking demand varies. The solution integrates with online accounting applications to offer an in-house property and revenue management system. The software's housekeeping module lets property m...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

297 Reviews of RMS

Average User Ratings

Overall

4.40 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(167)

167

4 stars

(98)

98

3 stars

(20)

20

2 stars

(5)

5

1 stars

(7)

7

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 297 results

August 2019

Josh from Mountain Glen RV Park & Campground

Verified Reviewer

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

WE love RMS and wish we had switched sooner!

Overall our experience has been great! All the automation saves us lots of time and makes us look more professional as well.

Pros

We like that it's cloud-based so we can access it from anywhere on any device at any time we choose. It's also very user-friendly for those taking reservations and the ability to easily take online reservations is great.

Cons

Can be a little challenging when making changes in the backend, but if we ever have any issues tech support walks us through it.

Response from RMS - The Hospitality Cloud

Replied September 2019

Thanks for your positive feedback Josh! We are thrilled RMS is helping your campground reach its full potential. We are glad our user-friendly system is making managing your property easier. RMS is committed to ongoing software development and exceptional customer support.

August 2019

Mark from Walnut Grove RV Park

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2019

Use the software the way you want to.

Pros

Customization of this software is the best I've seen in this industry. If we decide we want to track something new. We can simply add the field. Modify rates on a daily basis, automatically. The customization saves time and gives peace of mind.

Cons

Like all online / network software, they can be slow as data is being pulled across the country / world.

Response from RMS - The Hospitality Cloud

Replied September 2019

Thanks Mark for your positive feedback! We're thrilled RMS' customization is helping your property reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your property easier.

June 2020

Sue from Beechworth Lake Sambell Caravan Park

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Great service

Record keeping, financial recording, managing the cabins and cleaning rosters, RMS covers everything.

Pros

We could no longer operate our business without RMS, it has an abundance of capabilities and is constantly improving.

Cons

At times it can be slow but given the size of our database this is normal.

Reasons for Choosing RMS

We were recommended RMS about 12 years ago and have stuck by them ever since. Other products have come onto the market but do not compare to the service RMS provides. RMS is a great supporter of the Victorian Caravan Park industry, they are continually improving and developing new software and versions for users.

April 2019

Ron from Hotel Mirabela

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

2.0

April 2019

Faulty product with crappy support

I have started the selection process for another product because I want proper support.

Pros

It works, as far as direct bookings and Booking.com bookings are concerned. It synchronises well with Booking.com. we have had no over bookings.

Cons

RMS is not capable to connect my hotel to Expedia. REALLY, I am not kidding. RMS passes the wrong currency. We are located in Cape Verde and they pass our prices to Expedia in Australian dollars. RMS have been working on this for over a month now. I have to beg for updates on this problem and all they have told me is that it is a very complicated problem (where it really is only a matter of passing the right currency for the selected country). Less important but still annoying problems are: Old (fashioned) user interface: Not all the screens work on a Mac, some screens only work in full screen mode. The application is not scalable/responsive.

Response from RMS - The Hospitality Cloud

Replied June 2019

Thank you for posting your feedback and Ron, we appreciate the opportunity to discuss this openly and frankly with you. The information provided has been escalated with the entire global support team, especially the UK team. Receiving unfavourable feedback is never nice to hear, but its a powerful tool that can be used in the ongoing training and development of our team. We are sorry we failed to deliver the level of service you expected and required and please rest assured that corrective steps have been taken with respect to your particular circumstances. Best regards, Peter Ferris Director of Global Sales & Marketing

March 2020

Anne from Shearing Shed Motor Inn

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Does everything you expect and so much more

We have turned our ratings and occupancy upside down in aa couple of years and RMS has played an integral role in this. It's ease of operation and excellent support makes running the system efficient and trouble free

Pros

The ability to customise correspondence and offer unique guest interaction

Cons

The printing interface causes challenges too often. Would like greater access to formal training (however the youtube videos are a good alternative)

Reasons for Choosing RMS

Purpose driven, economical, excellent support