RMS Software

4.33 / 5 (171)

Our advisors have recommended this product 12 times in the last 30 days

About RMS


RMS is a cloud-based property management solution for hotel, motel, RV park, campground and other outdoor hospitality businesses. Apart from its core property management features, the solution also offers channel management, a point of sale, centralized database and dynamic pricing capabilities.

RMS Hospitality Cloud is capable of managing multiple properties via a single interface. A centralized dashboard gives a real-time snapshot of bookings and billing operations for all properties. The dynamic pricing capability allows property owners to change room prices as the booking demand varies. The solution integrates with online accounting applications to offer an in-house property and revenue management system. The software's housekeeping module lets property managers manage housekeeping requests from their guests and assign duties to housekeepers.

In addition to providing a property management solution features, they also offer a variety of learning tools, including self-paced videos, RMS University Certification Program, educational webinars, newsletters and online forums on industry trends.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

171 Reviews of RMS

Average User Ratings

Overall

4.33 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(99)

4 stars

(45)

3 stars

(16)

2 stars

(5)

1 stars

(6)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 171 reviews

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March 2019

Baily from Ross Lake Resort

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2019

RMS Hospitality Cloud is a great tool once you get it set-up to fit your needs

Ultimately RMS is helping our business in so many ways. This system will allow our employees to spend more time catering to our guests and visitors and less time with administrative tasks like producing reports, tracking transactions, and counting open reservation areas.

Pros

We like this software the most because of how scale-able it is! We are a pretty small business that use to deal with all reservations by pen and paper. Our business is growing and with that it became difficult to continue on with our "old" systems. RMS offered the perfect solution to start out with all the basics that a cloud based system could offer, and then as we got comfortable we are able to scale up to other features.

The customer service is also a great feature! Everyone we have contacted has been very timely, polite, and seem to actually want to talk to you! Support is extremely helpful, plus the youtube channel is a great way to try and find a solution to your problems on your own.

Cons

Fortunately for our business, we anticipated a lengthy set-up time so we allowed a full year of having the software and fine tuning our data to make the transition as smooth as possible. With the initial purchase of the software we received one-on-one training (our rep was AMAZING!) and at the end of training we felt we had a pretty good grasp of the software. Once we started actually using it and testing out different situations that can arise in our reservations and visitors, we soon realized that RMS is packed full of great features but it can be difficult to sort through everything there to find what you need.

We have had the software to just over a year and we are trying to finalize the last few details in how to process our reservations on a daily routine. Granted we have not had a team working on the system all day every day (we only have around 14 employees so the busy season we were only doing data entry) but it has been quite a road to "go live" with RMS.

March 2019

Debbie from Milson Serviced Apartments

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2019

All-rounder PMS Software with fantastic online channel integration and automation

Overall RMS has increased our efficiency, after some initial adjustments during the integration phase. The comprehensive reporting capabilities provide valuable insights quickly and easily, and the online 2-way integration cuts down manual booking input and admin considerably, along with the payment gateway integration for processing payments. Will definitely recommend to other Serviced Apartment providers looking for a modern, cloud-based PMS with efficient channel integrations and customisation options for various setups.

Pros

The best part about the software is having everything in the one place to create, confirm, and process bookings including sending correspondence accessible anywhere from any device. The ability to connect an online payment gateway has greatly increased productivity and efficiency to allow staff to process payments quickly and easily without leaving their desk. The online channel connection is seamless and has reduced a lot of manual staff input for OTA reservations.

Cons

While the integration team have been great, there are still a few things we require to be able to satisfy our full accounting reporting requirements quickly and efficiently for our business set up. Granted, it does differ to some other properties, however we do require a few enhancements for this to be efficient for us.
The online booking engine, while cost effective and easy to use is quite limited and does not do much to compete with OTA's to enhance the property's direct bookings - this is potential room for enhancement.

July 2018

Courtney from Zeman Homes

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

July 2018

RMS is a pretty easy to use software given the amount of features it provides its customers.

At the end of the day, it does the basic functions which is to be able to book reservations and take payments.

Pros

Easy to learn

Has about every feature one would ever need

Visually pleasing and easy to follow.

Love the menu search function.

Cons

Customer support is hit or miss. Some are great and others are awful, so it's very frustrating. You should have people specialize in certain functions and then route calls accordingly. System is too big for everyone to know everything.

The timing/money for customer reports is just absurd. Even making an "enhancement" to a report that's already out there is a ridiculously long process. You should have a division of your development team dedicated to this so the requests don't take so long.

All reports should have the option to run as rate type as opposed to just site type. Not everyone designates specific sites as specific rate types, so it's hard to run your business.

Should be able to batch reports to schedule to send to users as opposed to each one being it's own email.

Occupancy report needs more options: ie: reservation status.

Should have a yearly user conference in the US.

Response from RMS - The Hospitality Cloud of RMS North America

Replied July 2018

Thanks for sharing your experience and feedback Courtney! We are pleased to know that you are enjoying the benefits of RMS. We also appreciate your suggestion and shared it with the department concerned to look into it. We constantly release new features and update our product regularly, and your comments will definitely help us make the product even better.

March 2019

Kris from Winding River Resort

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2019

RMS 9+ Reservations

My overall experience has been very positive. The online booking system is a time saver and I don't have to deal with a third party booking agent.

Pros

The reservation system is similar to the program I was using previously, creating reservations were pretty straight forward. The person who helped me to install the program and have it customized to my business was very patient and helpful. Tech support has been really good about getting back to me in a reasonable time especially if it an emergency.

Cons

I have had this program for 5 years and programming the rates was time consuming at first. Since the RMS has changed that process and is much easier. The one downside is when RMS does an update it happens during the day and there is a minute or two when the program is not functional. It would be nice to have these done in the early morning hours where is doesn't affect making reservations.

March 2019

Cherri from Voyager Apartments

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2019

RMS9+

Having used RMS now for more than 11 years the experience has been a good and happy one. The support is 2nd to none and I have always had a good and helpful response from all the support staff. It would have to be a very dynamic and vastly different system to get us away from RMS.

Pros

The software is user friendly and fairly self explanatory. Holding past guest details is critical and being able to go back and analyse and review past periods is very important. The ease with which most things are able to be done is a big plus and the suitability for multiple users makes it a valuable reservations tool.

Cons

Ideally it would help if we could correct errors easier and delete invalid information that is out of date such as rates, users, room types etc. Unfortunately this cannot be done once the rate has been used meaning that we now have dozens of rates (literally) that we no longer use but cannot delete from the system.

March 2019

Leica from Polly's Motel

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

March 2019

RMS Software is an Essential Management Tool for the Accommodation & Tourism Industry

RMS offers a very high standard of easy to use software and most importantly an excellent support team that are always by your side. The best part of operating in the hospitality cloud is having piece of mind knowing that all data is safe & secure with RMS, & no software back ups are required RMS takes care of it all freeing up value time for Management to get on with running their operation in the busy accommodation & tourism industry. Thank you to all of the RMS Team, proud to partner with a Great Australian product from the Land Down Under.

Pros

RMS Software is excellent for the accommodation industry the extremely large data base is a must for repeat Guests to offer a more personal experience & is also a great security tool for keeping track of problem Guests.

Cons

Group bookings can be tricky however RMS has a great support team.

March 2019

Martine from Moura Meridian Motel

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2019

RMS Hospitality Cloud_Review

Overall it has been one of the easiest program to use.

Pros

Easy to in and out of accounts. The Customer service is great.

Cons

Having to go through Google Chrome to log on. Before we had an icon and through that Icon we went to the the software, now we press on the Icon and the it goes through Google Chrome and it is annoying. I keep on closing the software by error because when I open a search page not related to RMS and then close it, I keep on closing the RMS page as well, It was better when it was a stand alone button.


Also there seems to be a problem with emailing tax invoices to customers, sometimes it goes blank.

There are also to many steps to go through now to print a tax invoice. Customers seems to get a bit edgy to wait for more that a few seconds.

August 2018

Kris from Winding River Resort

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2018

RMS 9+

My overall experience has been very good. There was extensive training and support when the program was first set up. RMS is one of the easier reservation program that I have worked with.

Pros

I like that the program is customizable to our campground even though this is a hotel system. The programmers have made it easier to change rates for the units. Tech support has been very good in resolving service requests.

Cons

The pencil-in tool still needs some work. I'm not able to write any comments on pencil-ins. I never use the convert pencil-in to booking because it doesn't do it correctly. There is a domino effect that is not good with the remaining units on hold that get converted. Also the group bookings are difficult to navigate especially for new employees.

March 2019

Jane from Bendleby Ranges

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2019

Couldn't be happier!

Excellent. It has been frustrating at times, but is running extremely well for us now. We have 2 operators here and because it's on the cloud, I can access the bookings from anywhere in the world on my phone.

Pros

That all our campsites, and accommodation could be listed separately, linked to our website and to other booking agents.
The reports are excellent. I have been asked to change to different software, but the RMS reports can't be matched.
The software is constantly improving.
I have records over the last 10 years.
It's easy to change bookings as information comes in.

Cons

People have reported problems with doing online bookings, but we can't see why.
It takes a while to learn how to use it.
Some of the setting up is complicated.

October 2018

Barbara from Aruba Sands Resort

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

GREAT SUPPORT AND FOLLOW

It is so nice to be able to have the same person to deal with 90% of the time as they know how you operate and we can fully understand one another

Pros

Great backup support in such excellent time

Cons

Just the different layout of what I have been used to for years

Response from RMS - The Hospitality Cloud of RMS North America

Replied November 2018

Thanks Barbara! We are sure you will begin to find RMS 9Plus a little more user friendly as you get used to it but if you do have any issues, no matter how small you feel they are, please do not hesitate to contact our wonderful support team. As you mentioned we pride ourselves on our ability to resolve customer issues in a very timely manner. I will pass your comments on to Adreena today who is your Primary Support contact. We do try to ensure every clients has one primary contact within the support team to achieve the best result for both parties!

April 2018

Anthony from SWAN BAY RESORT - 1000 Islands Premier RV Park & Marina

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

had a few minor changes all handled by Angie Bernard - AWESOME EMPLOYEE...worth her weight in gold !

works great with our RV Resort reservations

Pros

software is good...most interested in the customer service !! Anytime I have had any issues they have been taken care of by Angie. I have been involved since the beginning with selecting RMS and have worked with and still have access to and talk with Todd Sabo occasionally . I believe you all use our property and set-up as a model for prospective clients

Cons

can't really say anything bad about the software...every once in awhile it glitches out but it's software !!!

Response from RMS - The Hospitality Cloud of RMS North America

Replied June 2018

Thank you Anthony for sharing and mentioning our staff member Angie, we will be sure to share! We are proud to have Swan Bay Resort as a loyal partner and advocate to others.

October 2018

Lynne from Goondiwindi Freedom Lifestyle Park

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Fantastic Customer Service.

I love the customer service, they are amazing, so quick, so good. Just the customer service alone is worth having this product.

Pros

It's reasonably easy to use and as the years go by I am learning more and more about it. The tutorials that the customer representative gives are most enlightening and I've learned heaps from those.

Cons

It crashes at least once/day. Generally the busy part of the day.

Response from RMS - The Hospitality Cloud of RMS North America

Replied November 2018

Hi Lynne, First off thank you for your wonderful review of our customer service team. We really do appreciate the acknowledgement of the efforts our team go too to provide the support they do. I am sorry to hear about your system issues (crashes) and we will arrange someone from the team to reach out to look into these for you.

July 2018

Holly from Recreational Facilities and services

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

The reservation system is intuitive and easy to use.

No double bookings! Better accounting and front desk controls!!!

Pros

The real-time online bookings!! If a customer is booking a site or cabin online, it becomes unavailable to the front desk staff. This has eliminated double bookings! It is not clunky like campground manager.

Cons

The error messages after the developers install an improvement. I love the fact that they listen to their customers and respond to improve the customer experience but wish they would do more testing before rolling the improvements out.

Response from RMS - The Hospitality Cloud of RMS North America

Replied August 2018

Holly, Thanks for leaving a review and sharing the ease-of-use of RMS. Highly appreciated! It's great to know how RMS has helped you to have better control over your property. We appreciate your valuable suggestion regarding testing, and this will be passed on to the team concerned and as you know we listen!! Thank you for being the best part of RMS!

March 2019

Cyndi from Duckbill View Pty Ltd t/as Kookaburra Lodge

Company Size: 2-10 employees

Review Source


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

March 2019

Good program

We only really use the program to record the reservations other than that its a bit complicated when you don't have a lot of time to spend sitting in front of the computer going through the knowledge base to work out how things work.

Pros

Easy to use the basic functions
Easy to input reservation details and send out confirmations and registration cards.
Don't use the system for much more than that.
Go back to rms9 to set our rates as its a complicated process and haven't had the time to sit in front of the knowledge base and work it all out.

Cons

Lack of training when we up graded to RMS9+
Not easy to follow some of the help and knowledge base

May 2018

Mark from Walnut Grove RV Park

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

May 2018

Training is excellent. They go out of their way to help get setup.

Pros

Automation and Flexibility are so important. I can change the software to fit our company and not the other way around. Having the ability to change menus and pricing myself means the only thing slowing down my company is me.

Cons

When saving tickets, it takes 3 to 5 seconds, that's a lot of time for small-talk with customers. To print a receipt it can take another 30 seconds just to start printing. Time better spent helping other customers

Response from RMS - The Hospitality Cloud of RMS North America

Replied June 2018

Thank you for the kind review Mark! We are happy to hear that RMS can provide the things that are important to you with the customization to fit your business model. Good news! We have a Smart Printing solution to save time on the print process, we know every click matters. A customer support representative will reach out to set up. Thank you for continuing to be the best part of RMS!

March 2019

Kimberly from Sunstrip Park Pty Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2019

Sunstrip Park Pty Ltd

As an over 50's lifestyle village, we don't use the online bookings components although I have in previous holiday parks. The utilities processing is fantastic on RMS as I can do all costs eg, service availability, usage and sewerage usage with just one process, could not do this with our old system. This has cut down my meter processing time by half. The owners are very impressed with this system.

Pros

We have recently installed RMS. I have used RMS in previous parks I have managed. I suggested RMS for this company as not only am I familiar with it, but compared to others I have used, RMS had the best features and support. Any requests that I have initiated have been answered on the same day.

Cons

The only thing I don't like is that when I do a site fee increase (we are an over 50's lifestyle village, and as such only have permanent residents)the receipt still shows the old site fee and then the current charge is the new rate. I would like to see this altered.

March 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2019

Highly recommended

Since going cloud based we have had a lot more flexibility, during our core business off season we can travel, or relief manage, anywhere we have internet access, and customers and guests don't know any difference.

Pros

RMS is easy to use, support has been great and prompt when needed, a lot better support than other FOH programs we have used when relief managing.
Currently enjoying the freedom of been able to work from where ever suits- home - office - travelling or relief managing, cloud has made our working a lot more flexible.

Cons

Keeping up with the improvements and options available! Good problem to have.

October 2018

marleen from Motel

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

receptionist

excellent

Pros

assistance is only a phone call or email away.
Find it very easy to use.

Cons

erros when up grades are done.
screen freezes some time

Response from RMS - The Hospitality Cloud of RMS North America

Replied November 2018

Hi Marleen, Thank you for your feedback - we really appreciate it when a customer takes the time to acknowledge our customer support. We will continue to improve in our communications with clients when we have planned releases and upgrades and acknowledge this is an area we do need to improve upon to ensure all of our users are aware of updated functionality. Please feel free to email me on customersupportmanager@rmscloud.com as the screen freezing issue is a concern that we should resolve.

October 2018

Gayle from Austin South Brisbane

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

RMS is always very helpful

Our rep is always such a pleasure to deal with and so very helpful. Keep up the great service

Pros

The service is always good and quick and nothing is a problem to her.

Cons

The updates and no advice that it has happened or if it is done on end of month

Response from RMS - The Hospitality Cloud of RMS North America

Replied November 2018

Hi Gayle, Thank you very much for your feedback. We really appreciate it when a client takes the time out to acknowledge our customer service team. We continue to work at improving our communications and notifying clients in a timely manner about updates and new functionality. I will most certainly pass on your comments to your Primary Support contacts, Adreena and Geoff!

March 2019

Lucas from Quest Royal Gardens

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

March 2019

RMS

I have found RMS an easy system to use however with the limited features I would not think it suitable for a large property. The customer service team are good however their return communication is poor (no explanation on how things are fixed so if the problem occurs again you have to call support again rather being able to fix it yourself). I have found there to be quite a few bugs however usually fixed with updates but seems to be a regular occurrence.

Pros

In and Out screen very functional
System is easy to learn

Cons

Booking chart hard to read for a large property
limited accounting screens for multiple payment types