EPAY Systems (Blueforce) Software

Pros

service and platform that will allow you to manage all sales in field and the payment relationship with dealers and third parties, offering a single place to manage all POS transactions at the sales door. Reports are great and real time.

Cons

implementation is not easy and will require some help to setup the POS and all the items in inventory as well as the payment rules. It requires some sales doors to make it cost efficient.

Overall, this is a great system.

Pros

Easy to use and easy to train employees. Back office is fairly simple offering more than you would expect.

Cons

Back office can be difficult to navigate through unless you've had thorough training. Easy access to credit card information.

Overall, this is a very good user friendly/accessible product. It provides excellent time and attendance information needed/required. Reports provide detail information per selected specifications within the selected report. Great programmers/developers/ support staff to assist with customizing the application to your organization's needs/requirements.

Pros

Product featured/functionality when customized to specific needs / requests is provided with great training by EPAY training instructors to walk you through step by step how the requested functionality is to be applied. (Aliza is GREAT!!!)

Cons

Once in a GREEN moon there may be a delay in response to an inquiry that has been submitted to the helpdesk/technical team that requires research and testing; and requires a solution. This does not happen often but does occur at times. It is understandable that the helpdesk/technical teams do assist other customers and are working on other issues/requests submitted to them.

Likes Best

I have found the program very helpful in my daily business.

Likes Least

I found no problems with their program in my daily use.

Recommendations

There are no recommendations on the program because it's meeting all my needs at this time.

Likes Best

This is a quick and accurate way to get people paid for their hard work. My time spent on payroll has nearly cut in half since using this system.

Likes Least

No negatives come to mind. My experience has been trouble free in the few months we have been using the system.

Recommendations

It only took 2 payroll cycles for me to be 100% comfortable using this system. Very easy to use for anyone at any level of computer experience.

Likes Best

User Friendliness. It's fairly easy to use, and intuitive enough to figure out without a manual.

Likes Least

It has more features than I really need at the moment.

Recommendations

Play with it, get familiar, and give it time. You'll figure it out.

Likes Best

Fingerprint tracking of employees eliminates possible errors of punching wrong employees in. It tracks lunch - punch in/out. It's easy to manipulate data once its entered. It tracks payroll for several different pay types.

Likes Least

Too slow to update after revising entered payroll data. I cannot enter a reason in box when adding a time card. Inconsistent reading of employees fingerprints requiring employee to have to be re-registered multiple times with different fingers. The system needs to update more frequently. I need to be able to switch between time sheets and time cards faster

Recommendations

Set up trial use with a small number of employees first to evaluate usefulness.

Likes Best

Our previous process was entirely manual. I don't miss the days of reviewing timecards and deciphering our tech's hieroglyphics.

Likes Least

At times the fingerprint reader can be difficult but its not a major issue.

Recommendations

Have adequate training before the system goes live.
Really take the time to train the techs how to use the system and access their info themselves.

Likes Best

Policing the employee breaks and monitoring payroll daily.

Likes Least

Due to the environment in the garages, the fingerprint function is not always an option. This will results in the employee requesting their employee numbers constantly. We have difficulties also with the heat and had to move the Walter unit several times.

Recommendations

Training would help and make sure that an administrator has been versed fluently with problem solving this system.

Likes Best

I wasn't so sure of this product when I first started, but I find it works well.
I like that you can enter misc days ahead of time, I like that employees can check their own vacation/personal time.

Likes Least

I dislike having to click on a time to enter a note and then wait for it to process before moving onto the next day to enter a note on same employee. The waiting time for each entry to process and update takes to long.

Recommendations

Don't let the first impression get you.
It took me a couple of weeks to get the hang of it. Now that I have it down some more I am comfortable with it.

Likes Best

The employee lists are easy to ready but only in one section.

Likes Least

Too much detail for my needs. Reports are difficult to navigate. Screen layout needs to be more user friendly. Very slow and cumbersome to use and navigate through.

Recommendations

Ask about streamlining the options and layout by user/location. Can you limit the amount of information shown so that any "back office" tasks and info are not overwhelming the screens?

Likes Best

It's much better than the hand-punched & manually added timecards we were using.

Likes Least

Website is not user-friendly. If you don't know how to do something, it can be nearly impossible to figure out. Luckily we have an in-house rep to call.

Recommendations

Use it for a while. Once you know how to do the things you need, it becomes easier.

Likes Best

The convenience of being able to check time cards and make changes. It helps make payroll easy.

Likes Least

Make adjustments if the guys do not use the time or alter time.

Recommendations

I do not have any recommendations for the others evaluating software.

Likes Best

Very easy to use. Simple and straightforward. I haven't had any problems.

Likes Least

I can't think of anything I don't like! Seriously, I can't think of anything.

Recommendations

I recommend that you use this software! It is very straightforward and user-friendly.

Likes Best

The ability to run reports to get total hours for employees is a great tool. It makes tracking productivity easy.

Likes Least

I don't like the automatic lunch that comes out. Also, I don't like when you enter an employees hours on the time sheet as lets just say 8 and it assigns an actual time slot 7:30-4:00.

Recommendations

Have some patience. Once you get use to the system it is easy to use.

Likes Best

It really works and saves a lot of time compared to the time cards we use to do.

Likes Least

I do not have anything I like least about the product or vendor.

Recommendations

I recommend giving it a try - it works great and makes doing payroll so much easier with all of the options that you have.

Likes Best

It makes it easy to keep track of my weekly time. Punching in is usually effortless.

Likes Least

Sometimes, the fingerprint sensor does not get a good reading, which results in having to scan my finger a few times.

Recommendations

This seems like a good way to keep track of your payroll in an electronic and efficient form once you learn the system.

Likes Best

EPAY makes clocking in and clocking out very easy. EPAY allows me to see exactly when my employees are clocking in and out. My favorite function is the ability to load vacation time right in to the system.

Likes Least

It does not recognize fingerprint all the time. Our clocks are located in the northeast, and it seems that when it is cold out, the recognition does not work properly all the time. When your hands are cold, the system will not read your fingerprint.

Recommendations

Others need to realize that proper training is very important to the success of this product. You cannot install these time clocks and allow the managers and employees to use "trial by error" method to learn the proper way to use the time clock. Every manager should be trained one on one to ensure that they know exactly how to use the clocks and how all the features work.

Likes Best

The ease of navigation through the online system makes it user-friendly for anyone to learn. Customer service reps are always professional and courteous.

Likes Least

I have no complaints or issues with either product or vendor.

Recommendations

Consider the user-friendliness of the product and the helpful/knowledgeable product team that will always help you.

Likes Best

I like the ease of use and flexibility to handle multiple pay rules and scenarios.

Likes Least

Nothing. The product and EPAY team deliver what they promise.

Recommendations

Leverage the expertise and advice of setup by the EPAY team. Be open to new processes and procedures.