Freshteam Software

4.25 / 5 (12)

About Freshteam


Freshteam is a cloud-based applicant tracking solution offered by Freshworks. The solution helps recruiters to source, screen, interview and hire candidates. Key features include a user dashboard, candidate engagement tools, collaboration tools, a searchable database, online feedback forms and more. Freshteam enables recruiters to generate offers using email templates. Users can also check the availability of interviewers, schedule candidate notifications and send reminders to panel members to prompt feedback. Additionally, Freshteam lets users manage workflow management, and also facilitates customization by allowing users to include custom questions in application forms. These custom questions can help users segment candidates during screening.

Freshteam allows users to sync candidate conversations with the applicant tracking solution. This provides a consolidated view of conversations that can be viewed by multiple users.

Services are offered on a monthly or yearly subscription basis. Support is available via phone, email and through a self-service online portal.



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Supported Operating System(s):

Web browser (OS agnostic)

12 Reviews of Freshteam

Average User Ratings

Overall

4.25 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(6)

4 stars

(3)

3 stars

(3)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-12 of 12 reviews

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May 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

brought our company's HR team out of the stone age

This software helped me to impress the HR team and my bosses. Within minutes of demonstration of the proof of Concept I setup (also took minutes), we transitioned from our old pencil and paper HR tracking system to using Freshteam.

Pros

Our company used to do all hiring and HR work with pen and paper. This product has allowed us to intuitively automate most of that work away allowing for efficiencies for our small team that we never dreamed of. We are also very pleased with how integrated the solution is with our other Freshworks solutions. We are looking forward to growing our company with this tool

Cons

It doesn't integrate into our SSO the way we would like. For example, we think it would be nice to be able to have new employees transition directly into our systems with a specific role when hired. We have also had some trouble getting DKIM to work properly with the email forwarding, but we only need to ask the support team for help. They've been very quick on the draw in the past and we know we just need to identify issues to get them resolved.

March 2018

Richard from Local Deals Group Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

14+ Years of Staffing & Recruiting & THIS is THE Easiest ATS I've Ever Used!

Reduction in time to hire, reduction in cost per hire and improvement in quality of hire.

Pros

Freshteam is feature rich, but very nimble and intuitive. With a lot of ATS systems you have to go through multiple clicks to achieve something, but with Freshteam, they have made so much of how the site works, obvious that the time to get up to speed to use it and to know what you are doing is much faster than traditional ATS systems you have have used.

Cons

This is still an evolving product and my biggest gripe was integration with third party job sites not being available, but I noticed this week that they are on this and have rolled out integrations with the leading sites.

March 2018

Adam from Staircase3

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2018

Sharp customer service from the Freshteam guys

Pros

Simple and easy-to-use ATS. Liked the fact that they were able to put together a ZipRecruiter integration fairly quick. Customer service was very prompt, and the upsells were fairly gentle. Overall, it was my first ATS experience, but I feel that pricing was fair and service was above and beyond what I would have expected. I'd put their service team on par with Freshbooks or Pipedrive - very fast, very attentive, and they smooth out the bumps in the road.

Cons

Some of the UI/UX was not super-intuitive, and it's a little challenging to make custom stages for pipeline.

April 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2018

Great tool for making the hiring process sweet

Pros

- Free plan helps to manage 5 listings per months and can have 50 employees, which is great for the startup to go with
- Resonable pricing model
- Very nice design for the Ui and the functionality

Cons

- Integration of email with the freshteam is bit confusing and can be improved
- They dont accept paypal for paying

December 2018

Nava from University of tehran

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

December 2018

Freshteam

Pros

I think this application is affordable for all sizes of businesses

Cons

I see almost no flaw for this special app

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Great resource!

Pros

Freshteam has allowed our company's applicant tracking to be more efficient and organized. The software has an excellent user interface and is very user friendly. The customer service team is excellent and helped the entire team learn how to use the software to its maximum potential.

Cons

There is nothing I dislike about Freshteam. Our entire department has begun using it and any time we have a concern, customer service is there to help.

April 2019

Songyi from Domum Link

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

April 2019

It's ok

Pros

Easy to use
Scheduling interview is very easy.

Cons

It crashes often. I'm not sure it is my computer but my apps stop after 4 or 5candidates I reviews.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Incredibly support experience

Pros

I get all the functionality I wanted for the budget I was set. It streamlines my process & enables automation which has changed my work life.

Cons

Oftentimes the CVs don't load (you see an empty white box) & you have to keep refreshing. Relatively regularly get some kind of code error when trying to download or open CVs. Sometimes the cloud system fails to load the CV too. This occurs for maybe 5 or so CVs a day.

Support is incredibly responsive and keen to help. I feel very looked after and enjoy interacting with the team. They take on-board suggestions for new features and communicate their road maps, issuing updates on features you are waiting for.

October 2018

ayush from Kaivalya Education Foundation

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

4.0

Functionality

2.0

October 2018

Not completely meet to our expectation

Not satisfied with the Freshteam application as my requirement not fulfilled

Pros

The product is not completely meet our expectation, but it still has some basic functions which we can try like:
Posting job,
managing candidates,
Stream pipeline structure,
Uploading candidate using different methods like cv and .doc files,
Publishing to the third party application.
Scheduling interview.

Cons

The big cons from my organization side are restructuring pipeline.
1. In our organization, we follow several steps to select candidates which we won't put in the predefined pipeline.
2. Another thing is bulk scheduling of the interview which is not supported by the platform.
3. We are not able to fully customize form fields.
and
4. The last one is, sometimes we need to follow the different step(pipeline ) to the special job which is again not possible in the freshteam.

February 2018

Alejandro from Alo Global Technologies

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

February 2018

Do you want to have way more control about the hiring process in your company? this is what you need

Great tool for all your company hiring needs.

Pros

Everything you need to recruit new blood for your company, how to select, keep track of candidates data, docs and resume. you can schedule interviews, go back to the candidates pool for another candidate, send and track offers. all employees files. great tool

Cons

The only missing on this is a assessment tool to make tests. and the price is goof for medium large companies but high for very small business.

March 2018

David from The University of Scranton

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Easier to use with basic knowledge

Pros

We have utilized a few of these pieces of software to share and post positions. We have found this software user friendly. It does walk you through the process! No concerns!

Cons

I haven't experienced any issues or glitches as of yet. I did use the customer support and didn't have any issues getting my questions answered!

March 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

March 2018

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