Gusto Software


 

Gusto (formerly ZenPayroll) is a fully featured payroll, benefits administration and compliance management platform. Designed to serve mainly small businesses across the United States, Gusto provides tools to manage core HR needs such as time tracking, hiring, onboarding and training, among others.

With dedicated online accounts, employees can fill out their personal details into the system and track all paperwork at one central place. Businesses can automate their payroll operations by scheduling payment and benefits release. Payments can be made via direct bank deposit or through check. The solution automatically delivers electronic payslip to employee's inbox upon completing the transaction.

Employees even have the option to make charitable contributions to their organization of choice directly from their paychecks. The solution automatically calculates, pays and files a company’s local, state and federal payroll taxes. Some of the additional features include custom reporting, multiple pay rates, multiple pay schedules and third-party calendar integrations.

Gusto is a web-based solution and comes with U.S.-based support to assist users.

 

Gusto - Run Payroll
 
  • Gusto - Run Payroll
    Run Payroll
  • Gusto - Benefits
    Benefits
  • Gusto - 401(k)
    401(k)
  • Gusto - Time Off
    Time Off
  • Gusto - Employee Records
    Employee Records
  • Gusto - Workers' Compensation
    Workers' Compensation
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

1,021 Reviews of Gusto

 

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Software Advice Reviews (120)
More Reviews (901)

Showing 1-20 of 120

Abreana from Zakhem Property Management
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

What a breeze to set up!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

For our small company (5 employees) this software met all of our requirements. It was cost effective for us and easy to set up. Our employees love the website functionality.

Cons

I wish Gusto payroll would integrate with our property management software (AppFolio) which is where we track all of our accounting.

Review Source
 
 

Cecilia from Alexandria yellow cab
Specialty: Transportation
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Gusto is great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Its a easy to for information intake our new employees love the features and easy access. Setup is very smooth for new hires.

Cons

Gusto is a great way to track payroll for small companies but as you grow i feel as if the software
May need some new updates on inputting company details.

Review Source
 
 

Ryan from Savannah Solutions, Inc
Specialty: Construction / Contracting
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

2yrs of use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Worth the money if you have pretty simple payroll structure

Pros

This is an online payroll platform where you can run on your schedule with lots of functions that any payroll software should have. It’s pretty easy to use and gives you reminders by email on things to do So it saves you tons of time.

Cons

Some functions are not there as they are still developing. Correction of previous payroll had to look for online support but they couldn’t support on a state level.

Review Source
 
 

Seth from Revolution Home Services, LLC
Specialty: Construction / Contracting
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

poor customer service and deceptive practices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

i liked that they usually took care of all the tax filings with little input from me. onboarding and most administered tasks were simplified.

Cons

they missed filings, they lied about their referral program and would not pay me for my referrals. Do not bother referring anyone as you won't see a dime. I have switched payroll and so did my referrals. We switched to Square and they pay for the referrals. Also the pricing is better with square and they offer everything gusto does but with better customer service at a cheaper price.

Review Source
 
 

Gabe from NWL
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Easy to use payroll system

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Very user friendly interface. Was easy to set up and use. Ability to print out and view pdf paystubs was very convenient.

Cons

During initial setup, my bank information was entered incorrectly which resulted in a direct deposit getting stuck in limbo. Gusto was able to help my HR rep get it solved quickly!

Review Source
 
 

Michelle from Hunter Vision
Specialty: Healthcare / Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Great for any HR needs

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I love that when I log in I immediately have all of the information I need available. I don't have to try and guess where to find anything, it's self explanatory.

Cons

No cons. Gusto has been amazing at tracking all of my payroll and employment info and their customer service is impeccable.

Review Source
 
 

John from 2600Hz
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

The simplest and cleanest HT portal that I've used thus far.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Everything is easy to see and extremely accessible with minimum clicks. I also like that they are a very diverse hiring company.

Cons

Some of the benefits integration could be me more consolidate within the site. However, most things are accessible and easy to access.

Review Source
 
 

Natalie from Schwartz and Associates
Specialty: Legal
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Simplifies the HR process!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

What I like mostly about this software is it's ease of use, and that it simplifies the HR processing for companies.

Cons

It's a little bit expensive if you have multiple people working at an office, they should offer lower prices.

Review Source
 
 

Tanner from Spiff, Inc.
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

A nice break from the usual payroll software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's so easy to use. Onboarding was so straightforward that even a non-HR person like me could do it. It's so easy to run payroll each week and the features of the app are great. It's especially great at onboarding new employees and giving cool options like charitable donations and donation matching for employers. User management is super easy and it houses all of the documents on the platform.

Cons

The only thing I don't like about Gusto is that payroll that is more than $20K has to be run 4 days before payroll is due (I think ADP you can even do same day). I'm not sure if this is the same on every tier of the platform (I think we are on the lowest).

Review Source
 
 

Kenneth from Medical Supply
Specialty: Healthcare / Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Gusto Is The Perfect Payroll!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Gusto provides such an awesome platform for running quick and smooth payrolls. It's been a nice change using Gusto compared to some of the other industry leading payrolls which we won't name.

Cons

At first it seemed to be a bit of an adjustment period using the Gusto platform compared to our previous payroll service. Once we became accustomed to the platform and layout, it was a simple and easy platform.

Review Source
 
 

Christopher from Mr. Clone
Specialty: Food / Beverage
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

I love how easy it is with the catering added

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love this especially since we do shows for both businesses I own, you can do so much here as they have it integrated for web ordering, kiosks and catering system so the user can can control with added perk of a customer point system

Cons

Anything that is per month per terminal is just what I want to see.. Customer support is great but I want to buy a system out right and maybe when I need to pay for someone to come fix stuff.. I just hate monthly charges

Review Source
 
 

Ciandra from Hunter Vision
Specialty: Healthcare / Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Great system!

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Extremely user friendly. Simple to navigate and all the forms you need are easily accessible allowing you to view your paycheck, past pay stubs, W-2, and much more. This program is cloud based and easily integrates with other software. Great email notifications that provide useful information without filling your inbox with unnecessary alerts.

Cons

The pay stubs must be downloaded as PDF which makes viewing them on the phone difficult, only a portion of the pay stub is able to be seen.

Review Source
 
 

Jordan from Sunland Home Care
Specialty: Healthcare / Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

You Might Have Heard Of Gusto!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Now you might have heard of Gusto, and if you haven't you need to get on board! Gusto provides excellent payroll management service. It is actually also a lot more cost effective when compared to other competitors!

Cons

There was a bit of a learning curve when we switched from our previous payroll company. However, this transition was quick to transition from!

Review Source
 
 

Veronica from Dirt Road Rustics
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Great Payroll System

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Used several different payroll programs and Gusto is the best by far! Easy to use, very easy to hire new employees, able to complete payroll from my mobile device (no need to go into the office to complete), friendly reminders on due dates and great support for any questions you have.
Highly recommend Gusto!

Pros

Easy to navigate through, User Friendly, Access payroll from any device, Easy to hire and complete paperwork via email, Awesome program

Cons

Have not found any cons yet........I have been using Gusto for a little over a year now and have not encountered anything.

Review Source
 
 

Hannah from Flaming's
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

No need for an accountant!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy step-by-step instructions, demos, and support. If you have the patience to input all the data, it'll save you tons of money from those awful payroll companies.

Cons

Initially, there is a lot of data to input which takes time and patience. But once you get everything set up, it's pretty smooth sailing from there.

Review Source
 
 

Bonnie from Hunter Vision
Specialty: Healthcare / Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Love It!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Everything! So simple to use and navigate. Simple to download a PDF even from your cell phone to easily view paycheck. Easy log in access. Everything is in one place.

Cons

I have nothing negative to say about it. I would not recommend anything be changed. There is nothing that needs to be improved.

Review Source
 
 

Victoria from Lularoe Brittany Hunter
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Payroll Product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I can't be certain if it was the accountants understanding of what we should have or not. The reports were difficult and I never received what I really needed.

Pros

Information to employee via internet. It was nice to have the notification that we were paid and be able to see our paystubs online.

Cons

Everything. It was handled through our accountant, but reports were terrible. I've used payroll companies for years but this was just awful.

Review Source
 
 

Christopher from Cabot Psychological Services, PLLC
Specialty: Healthcare / Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product and easy to use!

Pros

I’ve used other similar software and this one has everything I need without the high price. Everything I need is right there for me.

Cons

There are a few minor design flaws that could be improved but nothing major. More nice to have versus something that impacts usage.

Review Source
 
 

Karla from Altitude Financial Services LLC
Specialty: Accounting / CPA
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Super Payroll Solution for Small Businesses

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This is my go-to solution for any client whose payroll we are involved with. We use it ourselves and highly recommend to small businesses. If you go through your accountant there is a discount on the subscription price. The subscription can be paid by the client or the accountant.

Pros

This is a cloud based solution with a subscription price that is less than the big payroll companies. I like that you can have employees "onboard" themselves by filling in their personal information and bank information for direct deposit. This increases accuracy and preserves the employee security. I also like that the business HAS to have the payroll tax payments withdrawn with the payroll submission thus enforcing compliance. Gusto does all the Payroll Tax Return fillings, you can log in and get them. There is no need to print or deliver paychecks, which saves money and time - employees can get their stubs and W-2 by download. It integrates with your accounting software for automated recording, another time saver that increases accuracy. Support is excellent, and they deal with any notices resulting from transactions on their watch. If payroll is the same each time you can set to autopay!

Cons

Some of my clients would like Gusto to submit garnishments or retirement payments, but that is not something they do.

Review Source
 
 

Claire from Prelude Behavioral Services
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

A cheapest software for overall payroll service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It provides overall payroll service at an affordable price. Good email notification. Quick response to email questions. I'm pleased with Gusto considered what I paid.

Cons

Some functions don't work as they should be. It's hard to find reports. Customer representatives need more training.

Review Source
 
 
 
Showing 1-20 of 901


December 2018

December 2018

Gusto or Busto

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like it but if i find a payroll provider that can do a better job i'll be out like a light

Pros

I like that i don't need to do payroll all by myself. I like that i can provide this service to my clients. I like that they have a partner program.

Cons

Im not 1005 satisfied with the customer service. The customer service people are extremely nice and pleasant to speak with but whenever I have a question not everyone who answers is forthcoming with the most adequate information. Sometimes i have to research payroll information on my own.

Review Source: Capterra
 

Kevin from Ctrl Z Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Automatic Payroll. What more can you ask for?

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I was introduced to this software when I was first starting out as a small business owner. I didn't understand things so I had to have a high-priced CPA on retainer (the IRS scares me). I was wary at first, but after trying to micromanage the process, I learned to trust that Gusto would take care of everything for me. I actually had someone else set things up for me the first time, but after that I was confident enough to only confirm here and there. I'm still a little nervous since I'm giving myself a paycheck, but at least I know I can trust Gusto (and not keep shelling out for an overpriced independent CPA).

Cons

When I added my first employee, the add process wasn't as seamless as I'd hoped. It's since improved considerably, but those hiccups still left a bad taste in my mouth

Review Source: Capterra
 

Joe from Avochato
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Love how easy it is to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's been a very positive experience.

Pros

I love that it's such an intuitive solution that gets the job done.

Cons

It's a pretty straight forward solution but it doesn't have a ton of functionality. I would love to be able to do expenses within Gusto.

Review Source: Capterra
 

Theresa from Automotive
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The software makes it very easy for me to log in my hours and edit shifts. I like the weekly email reminders to make sure I inputted my hours correctly, and the beautiful emails I get when I get paid. It's very pretty and well detailed, showing me stats within my email as well.

Cons

There are no cons about this software at the moment.

Review Source: Capterra
 

Meg from Higher ed
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Gusto is the best

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Gusto was great to work with and easy to use and for referencing past documents.

Pros

It’s so user friendly and has a great user interface.

Cons

Nothing. I loved everything about this software.

Review Source: Capterra
 


December 2018

December 2018

Gusto brings HR into the internet age

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Dealing with HR is usually the last thing I want to do, but Gusto utilizes the convenience of the internet to make the process much less of a headache.

Cons

It would be great if Gusto offered a mobile app.

Review Source: Capterra
 

Morgan from SimpleNexus
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Easiest way to get paid

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's so easy to dive into your paycheck and see the breakdown. Likewise it is so easy to make sure your tax information is updated.

Cons

They're just not giving me enough money each paycheck ;)

Review Source: Capterra
 

Alex from Switch Method
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

On and off user / Offer taker

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Top idea, love the ease of use and quality of product

Pros

Simple to use and Very explanatory of the products.

The process was effortless.

Cons

Wasnt much, I found the product was out of budget so I stopped using it.

Review Source: Capterra
 

Deepti from Harris Shelton
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Great for newbies!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like Gusto overall and find it easy to use. Their customer support is great too. The site is easy to use for new comers and has a funky design.

Pros

Easy to use, beautiful interface, good customer support.

Cons

Navigation could be difficult at times. I find it hard to locate certain areas at times and it needs a couple of trials to reach the desired tab.

Review Source: Capterra
 

Greg from Bournes
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Awesome

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Very easy to navigate, organized and awesome preview feature

Cons

tried to get in touch with customer support one weekend and it seemed to to be impossible

Review Source: Capterra
 

Todd from First Assembly Community Ministries; Lafayette, Indiana
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Simple to use & flexible for small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's easy to find all the options you need

Cons

Occasionally I'll find features it doesn't have.

Review Source: Capterra
 


December 2018

December 2018

Great, user-friendly software!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Like ease of use--whether deciding to split checks across accounts or adjustment. Very user friendly!

Cons

Lack of mobile app! Would be nice to easily see on the go

Review Source: Capterra
 

Danielle from AccessAlly
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Great for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I like how each employee is provided their own login and has the ability to update tax forms, their personal information, and download paystubs.

Cons

The state tax setup has proven to be challenging for our team since we are all remote employees across the country.

Review Source: Capterra
 


December 2018

December 2018

A little pricey

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Allows to get into full detail for payroll and benefits

Cons

Price is a little elevated for small businesses

Review Source: Capterra
 

Isley from University of Kansas
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

The ultimate accounting software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This time-saving payroll solution will outperform any other option out there!

Pros

Gusto's online payroll management makes even the trickiest payroll tasks a breeze! Since it is cloud based you can use it anywhere, which I've found especially useful when I work from home! I also love their support for paperless solutions, just the icing on the cake for a very modern payroll portal.

Cons

I would like to see increased invoice functionality to help ease contractor payments.

Review Source: Capterra
 


December 2018

December 2018

Love Seeing my Pay

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the ability to see the breakdown of my pay. I love how it send me an email when I get paid, and then see the breakdown of it.

Cons

I wish they had a mobile App so I can see my pay.

Review Source: Capterra
 

Scott from Triamed Health, Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Real Time Saver!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

easy to to add staff / contractors, lots of useful reports, just added benefits admin feature-nice!

Cons

Can take a while to engage customer support.

Review Source: Capterra
 

Jonathan from 4PatientCare
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Gusto has greatly streamlined our new employee onboarding and payroll processes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software semi-automates and greatly streamlines the new employee onboarding and payroll processes. Previously, we were doing these things through a variety of tools including google docs, manually managed hours spreadsheets, and Cudasign for sending out offers/contracts.

Gusto has eliminated the need for much of that, housing employee agreement templates, giving the ability to send offers directly through their interface, and handling the other steps in setting up new employee documents, and payroll.

They've also recently released a time tracking software that integrates with payroll that we're excited about - we haven't implemented it yet, but plan to in Q1 2019.

Cons

There are still some limitations that we'd love to see addressed. We have not been able to handle sending offers and hiring of 1099 contractors through Gusto. Also, with the time tracking software, it does not currently have the ability to handle automatic calculating of overtime pay across multiple states that have different overtime pay laws, which is an issue for us since we have employees across the country.

Review Source: Capterra
 

Gary from EMC IT Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Gusto Rules

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It does EVERYTHING! seriously this is the best for our payroll.

Cons

Nothing. It's fantastic for our business.

Review Source: Capterra
 


December 2018

December 2018

Great HR tools

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Gusto saved us a lot of time by handling many tedious tasks for us. It also let us build a new process in areas where we were a little bit disorganized.

Pros

It is a very complete platform to manage your HR tasks such as payrolls and hiring

Cons

There is not much to say in this field as it is very complete. Maybe a trial for more users would be nice as we had to compare it with other tools before choosing.

Review Source: Capterra