HRPartner is really good

Pros

- I was looking for software that will help us track paid time off (leave) and I found software that can help us with dozens of other HR needs that I didn't realize we needed including recruitment (job postings, integration with Glassdoor, etc.), employee documentation, sick day tracking, org charts, onboarding/termination checklists, online employee requests, pay scale tracking, position and location tracking, and much more.

- The customer service has been absolutely fantastic. Seriously fantastic. They have representatives around the world that can help companies in any time zone. We are in the Eastern (USA) time zone and I have had help from Australia early in the morning and Alaska later in the day. Responses always come in a few seconds.

- They are open and very quick to fulfill feature requests. I don't know if I just have good ideas, or if HRPartner is just one of the most effective development teams I have seen in years, but I have requested half a dozen changes and every single one has been added except one. The last one was a timeclock module, and they have said that they are building one that should be rolled out in the next few weeks. Based on their track record, I have no doubt it will be added.

- I can tell that the HRPartner team is not huge. I have chatted directly with the CEO. But in this case, that seems like a good thing. It makes them very nimble and able to provide great service and to meet my needs quickly.

Cons

- The software/website is fairly new which means that many features are coming soon.
- Some nice-to-have features are still pending.
- There are limited integrations: only one payroll integration (Xero) and only one recruiting integration (Glassdoor)

Best HR tracking system out there!

Every time we have contacted support to look into an issue we found them extremely responsive. Many of the issues were a result in something we were doing incorrectly but they still worked to resolve the issue.

Pros

We looked around for a simple to use HR tracking system to replace our outdated in house access based system and it was hard to find something that had the features we needed without tons of things we didn't.

We love the employee's note section where we keep detailed notes about every employee. Also, the recruiting module has simplified our hiring process. There are too many things to list but we highly recommend this software.

As a call center we need to keep detailed notes for every interaction we have with employees and this system allows us to accomplish this need.

Cons

I really can't name anything we don't like. Many of the suggestions we gave to improve the system were implemented. No complaints!

HR Partner Review

Really well put together SAS package. I have used many and have to say this one really is easy to use and has all the features I need. It can grow with my team and it is flexible enough to cover any changes or updates in my organization. Your team's responsiveness and feature additions have made this a go-to app for my HR needs. Thank you!

Pros

Easy to use and very fluid.

Cons

I have trouble with the main part of the software (but know how to work around it)... that being the leave balances. What shows up on my employee's page is called a "leave balance" but it is not a balance, it is what is allocated to them. Example, Employee#1 has 10 days allocated to them, and have taken 5 days off from that 10-day allocation. That employee's balance should be 5 days, but the software still shows 10 days. I think it would be helpful for the employee to see their yearly allocation and balance of days remaining. [additional note, most employees will make the allocated days available year to year so being able to reset it per year would be great -and- if an employer needed to make it so it was from hire date to hire date that would be helpful too.

Powerful and aesthetically pleasing

Pros

I love how much information it crams into a single screen. The dominance of mobile apps means you don't really see this much nowadays.

Cons

Would have liked to have payroll management inbuilt, though the integration with Xero is great.

Exceptional Customer Service

HR Partner has streamlined an essential part of our business. It's also really intuitive to use. 10/10!

Pros

Customer service! You can either go with a huge faceless company and feel like just another cog or go with HR Partner and feel heard.

It also has a great looking and easy-to-use dashboard.

Cons

Nothing in particular. I'm excited to see what new features they bring out in 2019 and beyond.

Very easy to use. Love the reminder feature.

At first glance, this system seems quite complex, but in reality it is quite easy to use. Thank goodness for the addition of the documentation feature, as this really helped to get to grips with it. Wish they had a payroll system so we won't have to pay two providers, but it integrates well, with minimal need to update employee details in two places. The team seems to enjoy using it too, and I like that I can get my HR assistant to help out yet still prevent her from seeing sensitive data.

Intuitive, Affordable and Complete HR Solution

Pros

It shows me everything I need to see in a snapshot, whether it's employee specific or company-wide. We save so much time bringing what used to be across so many SharePoint folders is now in one place with HR partner. I also love their super dedicated customer support, it's been ace since we joined.

Cons

Nothing so far! It's growing with my company and allowing me to focus on my business.