iSolved Software

3.56 / 5 (41)

Our advisors have recommended this product 29 times in the last 30 days

About iSolved


iSolved is a unified, cloud-based human capital management (HCM) solution that offers key workforce functions including payroll, HR, time and attendance and benefits enrollment, as well as people-centric functions such as learning management, engagement, surveys, performance and more.

iSolved also offers a mobile app, iSolved GO and time clocks. iSolved includes a number of self-service capabilities for both managers and employees. It allows managers to track vacation schedules, adjust employee compensation, create performance reviews and more. Employees can access their pay stubs, review company information and manage time off requests.

The applicant tracking system allows users to post jobs on hundreds of job boards. Recruiters can change the hiring process as per company policy and interview candidates. The solution helps them onboard new employees, generate compliance reports and complete performance reviews.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

41 Reviews of iSolved

Average User Ratings

Overall

3.56 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(15)

4 stars

(12)

3 stars

(2)

2 stars

(3)

1 stars

(9)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 41 reviews

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June 2018

Sarah from Boland

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

I use it daily to onboard new associates, track training, schedule reviews, upload documents

Pros

It's easy to use once you get the hang of the system including to upload documents, schedule reviews, change salaries, schedule training, etc. It is easy for associates too to track their pay and vacation, change address, withholding, etc

Cons

I don't like that creating reports can be challenging at times, and the functions sometimes limit what we are looking to create.

Response from Payroll Network of Infinisource

Replied June 2018

Thanks for the great review, Sarah. We're glad you find the iSolved HCM software easy to use. At Payroll Network, we pride ourselves on making resolving issues easy for our clients, too. HR Execs like you find the employee/manager self-service is a time saver for them and convenient for their staffs. Regarding assistance with report writing, we offer a monthly, one-hour webinar on "Harnessing the data in your iSolved HCM" You may register here: https://www.payrollnetwork.com/success. But, if you prefer, immediate one-on-one assistance, please call your assigned support rep or send an email to support@payrollnetwork.com. Again, thanks for taking the time to review iSolved HCM! We love that you're 100% willing to recommend! Best, Lizz Durante

September 2016

Amy from Voila Auto Group


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

HRIS Review of Infinisource

Pros

That they have improved the product considerably, on an ongoing basis, over the last 2 years, which means they will continue to improve it as things change going forward.

Cons

That I was sold on it being an "all-inclusive" product 2 years ago, when it was not. It was a product that had integrated several partner products into one, which always means glitches and problems as information is translated from one system to another. Now they have changed that, but am now even more skeptical of what the sales folks tell me than before, unfortunately.

December 2016

Jenessa from COMPanion Corporation

Company Size: 11-50 employees


Ease-of-use

1 of 5

Functionality

1 of 5

December 2016

Terrible product with terrible protocols

As an employee, user of iSolved for payroll, I completely despise this software. It is actually inconvenient in every aspect; iSolved is slow to the point I'm unsure if it is even working, an organization does not exist for users to perform tasks and customer support is not available for non-admin users even when it requires for an error page to be fixed! The product is so slow that even a "quick punch" takes extended moments to complete. If you go further into the program it only gets worse. Try setting up a request for PTO and you are muddled to believe the program didn't notice you pushed a button. oh, wait for it. it is thinking!! Back to requesting PTO/editing absences thinking you've found where it is located to realize the organization is really expressive creativity. "Employee Absences" and "Time Off Requests" are delightful in the fact they are both the same thing but are they really? You can perform one function in both but all other functions are split apart between these tabs pushing you further into a maze of the program. Forget about remembering how you did it the first time. When it comes to requiring to update a password the procedure is completely backward. Changing a password for a payroll system should be done during work hours. However, it is always on a Monday morning when I can't clock in and need to take the time to create a new password forcing me later to have my time card edited. It is possible to send an e-mail out a couple of business days before giving the option to either update it when it's convenient, during work hours! Bringing me to my last complaint that brought me to write a review, Customer Support. I have a great appreciation for customer support centers, they always get the brunt of frustrations and then continue to make sure the customer is satisfied. I feel they are the biggest asset in a company. I completely understand the problems that arise if you let a non-admin user contact customer support as every company has different procedures and that is why you create an admin. However, I am not allowed to contact customer support to clear error messages, my administrator needs to. Even when the program directed me to do exactly that. I am then directed to "take a screen shot of the required information", send it to my admin and have them forward it along. This is extremely inefficient. I will never recommend this product to anyone due to the fact that it is slow, unorganized and inefficient. I am shocked by how much our company is paying for this unprofessional program.

December 2017

Katy from Shields Manufacturing, Inc.

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2017

Much better than what we had before

Overall pretty easy to use, it's just lacking some features I would like to have a fully integrated system instead of partners for Benefits and applicant tracking. Was a big step up from our previous system- OnlineEmployer where we used paper time cards and manual data entry.

Pros

ESS, Onboarding, Time cards. Viewing pay history and stubs, web-based access. Manager approvals of PTO requests and PTO Balance/accrual tracking and rules that automatically adjust accruals based on length of service. One database for most information, partners for benefits administration/carrier feeds and ATS Partner.

Cons

Access options are clunky- would be nice to be able to activate certain access by individual rather than setting up groups. Most of the setup has to be done by the payroll company, must go back and forth to set up certain things and special check runs. Time off requests do not project balance at the time of the request, only based on current balance.

May 2018

Megan from Gibson

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Super like

Pros

I really like isolved. There are a ton of features that can be personalized and used as needed. Functionality is intuitive and responsive. Customer service is great.

Cons

I have not run into any real issues at this time. Sometimes report generation is a bit slow, but nothing worth noting.

December 2018

Roland from Nickel Keynesbury

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

So Far So Good. payroll System for some years nows.

Pros

i Have been using isolved for a while now for our payroll and i must say that it is very easy to use and navigate. it takes some getting used to but once you fully understand its operation then u good to go. employees can also easily track their pay, vacation etc.

Cons

the only Con is that some specific reports are often not available on the system as one may need to generate such reports manually.

June 2018

Lacie from Integrity

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Good product, high prices.

Customer service is always on top of their game, and processing payroll is a breeze.

Pros

Somewhat user friendly, would not recommend to someone who is not tech savvy. We use it as an integration with BH and it seems to work well.

Cons

High cost for what we need, can be time consuming to enter new people into the system / end people who are currently in the system.

February 2015

Jordan from Blue Raven Solar


Ease-of-use

3.5 of 5

Functionality

4 of 5

February 2015

Powerful and Robust Payroll Software and Service

Pros

I love the intuitive flow of the software, especially between different modules (TimeForce, Payroll, HR, etc.). I also love their reporting tool. It is one of the most robust and dynamic reporting tools I have experienced with hr/payroll needs. I also love their pricing model. When comparing to other vendors, I found that iSolved was the best to accommodate for economies of scale at reasonable prices.

Cons

I wish the payroll module had better integration options with accounting software. Currently it involves exporting a built report that is formatted in a CSV file to import into QuickBooks.

December 2017

Tommy from Real Estate

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Functionality

3 of 5

December 2017

Isolved was our payroll portal for a couple of years.

Pros

Everything was right there. On one window you could see your paystubs, pay rate, PTO, the list goes on...

Cons

No problems with the system. There wasn't much the software could do other than display payroll/HR information.

July 2017

Scott from Peoples State Bank

Company Size: 51-200 employees


Ease-of-use

5 of 5

Functionality

5 of 5

July 2017

Very easy system to use and it's great having payroll & time/attendance in a all in one system. It i"solved" our problem with time savings!

Pros

Ease of use, friendly customer service, great use for salaried employees and supervisors being able to enter in their own punches or their staffs. Overall the system is a PRO itself.

Cons

Sometimes the PTO balances screen "time off balances" can be confusing to employees on finding out how much PTO they have left to use in the year. Otherwise, nothing major, it's great system!

July 2017

Cameron from IPM&R

Company Size: 11-50 employees


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

July 2017

iSolved should be more like iSuck.

It took 6 months to implement 43 employees to be able to use iSolved, it started with our contract just sitting to be reviewed for almost a month, due to our salesman going on vacation, 1 failed go-live which had lasting repercussion through the whole term of our contract, the program was dreadfully slow, and extremely complex when it came to even just a simple time and attendance date range data being pulled into one streamed line summary report to setting up new employees. The lack of communication between iSolved employees, and between myself and their implementation specialist is a joke. The cartoon drawing of two people holding a can, attached by the string is what comes to mind reflecting on our experience with iSolved. Their helpfulness to help make a smooth transition for our company to use their software, was about as smooth as hitting rocks with a lawn mower. This company is not customer service based, they are cash based, and by that I mean, how much they can milk you for before you realize what a huge mistake you made and are now stuck in a year long contract with them, and even then your lucky to get out without paying more than you owe. My suggestion don't settle with iSolved.

Pros

The ACA reporting feature, tracking the FTE status of your current employees. Besides that nothing was stand out amazing.

Cons

From the moment the contract was signed to several months out of our contract, we are still dealing with the repercussions of a company, that does not know how to communicate, that does not put the customers needs other than what they get billed on a monthly basis as a priority.

February 2015

Paula from Empire State Orthopaedics


Ease-of-use

5 of 5

Customer support

3.5 of 5

Functionality

4.5 of 5

February 2015

ESO review

Pros

I like that I can manually enter a check or additional check for an employee at any time without running it through QuickBooks.

Cons

I dislike the new call any rep. I feel that when it was one-on-one with the rep, the rep knew more about my particular company. That has been lost.

May 2017

Damasia from Kortmed Marketing & Management

Company Size: 11-50 employees


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

May 2017

Excellent, Cost Effective Payroll/HR Solution

Pros

The customer support is great and most often issue resolved on first call. Set up was quick and the system is very user friendly. Works well for both large companies and small entities with multiple entities/payrolls. Best pricing I've seen in the market for all the features this system offers. Especially the ACA Reporting, they make it extremely simple!

Cons

Should make the set up for reviews/questions/scheduling reviews easier for multiple entities. If they do this, then I would give them the 5 stars. Have had some issues with the TimeForce option, if I had to do it again would just go with the iSolved Time for the timekeeping option.

November 2018

Emmanuel from Firm Foundation Insurance Solutions

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Very user friendly

Pros

Simple to use
Report Writer
Integration of payroll and medical benefits
Resonable Price
Excellent Customer Service

Cons

It is easy to get overwhelmed with all the available resources. The portal layout is a little out-dated compared with other payroll platforms.

February 2018

Matthew from Medic

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

February 2018

Pretty Straightforward Time Reporting

Pros

I really appreciate that they have a mobile app to allow me to punch in and out using my phone, and verifying my hours is a piece of cake.

Cons

I thought that it took quite a bit of time to get used to the user interface. it doesn't flow very well. I also don't like the fact that they don't allow you to just enter a chunk of time on your time card from your phone, you can only punch in or out, which means remembering to do so or having to find a computer to log your time. I also think that they should have a better method of recording what you were doing during said time and reporting that to your supervisors.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

November 2018

Fast

Pros

I like that the ability to clock through tasks gives us the freedom to monitor employees efficiency better.

Cons

I don't like how difficult it can be for new users.

December 2018

Cole from OM LLC

Company Size: 51-200 employees

Review Source


Ease-of-use

1 of 5

Functionality

1 of 5

December 2018

Impossible to log on

Perhaps I'm just ignorant. But in my experience this is the most trouble I've ever had using a website. For that reason, I blame them, not myself.

Pros

it does show some important information regarding my work hours. that's all. character limit meet character limit meet character limit meet

Cons

i am an employee whose company uses isolved. i can never seem to log on. it has apparently an extremely confusing array of different log on screens. I have never had to change my password, reset my password, etc. this much in my entire life. and I am not a forgetful person, this doesn't happen with any of the 50+ other passwords I use in my life. Their system is the OPPOSITE of user friendly. I'm extremely frustrated, as a user, by this poor product.

November 2017

Kelly Joyce from Pathfinder Ranch, Inc.

Company Size: 11-50 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

November 2017

Great promises, No delivery

Go with a larger, better organised, more well-known company. This was recommended to us by our insurance broker, but I doubt he had any idea of the lack of functionality. In the set-up process, we were promised certain functions, only to discover that the system couldn't actually do them.

Pros

It looks pretty

Cons

Everything. Functionality is far below other HR, Payroll and Time-Keeping systems; there his a high staff turnover; staff are not well trained; the Help and University options are almost useless; the platform is not intuitive and badly designed, cannot make simple changes without notifying staff, cannot have employees work in more than one department, the Amcheck server crashes regularly

December 2016

Phillip from SHS

Company Size: 2-10 employees


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2016

Good not Great

isolved is a good system that does a little of everything. We use it for onboarding, Time and Attendance, HR and Payroll. It works well. Not a lot of bugs or issues. We really do like their customer service always willing to help and always follows up. The implementation was great.

Pros

Customer Service is Great. The implementation process was smooth. Payroll and HR Management is great.

Cons

Would like to see more attention paid to the Onboarding module. We would like it to be more customizable. I suppose changes and additions are on the way.

November 2018

Adriana from Health Quest Chiropractic

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

iSolved makes payroll processing effortless.

iSolved is an excellent payroll software. It is a very complete system; time keeping, HR, benefits, it all lives in the system.

Pros

iSolved HCM is a very complete web based payroll software. The reporting features are excellent, I can find employee hours and records very easily.

Cons

There is a lot of training involved in learning the software. I had to put in several hours to learn it; however after you learn the system, it makes payroll very efficient.