What is iTrent?

iTrent by MHR is an HR management solution offering a variety of applications. MHR has been in business for 30 years and offers a web-based program, is exclusively deployed to the UK market, and currently supports 5% of the UK workforce. 

iTrent is not restricted to any industry or size of company and offers companies personnel tracking, applicant tracking, learning management, payroll, applicant sourcing, goal management, benefits administration, on-boarding management, employee scheduling, time and attendance, and compensation management solutions. It offers real-time reporting on all HR processes to help guide workforce decisions.

iTrent offers iTrent Assist, a customer service tools, to help users configure and maintain their system and is av...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

3 Reviews of iTrent

Overall rating

3.67 / 5 stars

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September 2019

Debbie from Sevenoaks District Council

Company Size: 201-500 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

September 2019

Putting together the peices HR and Payroll

We did the switch in 6 months which was tough but we had a great team on consultants holding our hands and with hard work by all concerned we did go live in 6 months. The overall experience is positive and extremely encouraging for the future - the system never stands still with new ideas which enables our organisation to grow as well. Self- service for employees has been taken exceedingly well received as has being able to print their payslips if required. The changes have cut down on paper and an manual mistakes which could have occurred and the standard reports from the system help the HR team on a daily basis.

Pros

We were looking for a single HR, Payroll and Talent Management platform - one where we would not need to put two systems together. Being able to access all data across the organisation, it is user friendly and looks fresh and clean. It has been useful in setting changes for the future rather than placing a diary note to remember to change things. Being able to have immediate access to annual leave entitlement for staff and also electronic payslips being sent out via email. Managers having access to basic information rather than asking for it from either Payroll or HR and being able to empower all staff at all levels across the organisation.

Cons

Costs of making what feels like small changes to the system, the helpdesk I find is frustrating and lack the ability to actually help - when I ask a question they point me to a manual of over 150 pages and that does not help me. Sometimes the system feels rigid when we try to change or amend things to and the retrospection always catches us out and we don't understand why all of a sudden the payroll has change figures.

Response from MHR

Replied September 2019

Thank you for your kind review. We really value feedback from our customers so that we can continue to improve iTrent and its services. Your feedback will be passed on to the relevant areas of the business so that we can learn from your experience and continue to make enhancements.

October 2019

Carrie from Communisis

Company Size: 1,001-5,000 employees

Industry: Printing

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

October 2019

iTrent

The software though has some limitations which would make things excellent, is very good it has helped us improve a lot of what was for us manual processes. this improves internal process and limits room for mistakes

Pros

Its very clever and can automate most things, its a definite improvement. Very happy with the product itself

Cons

Reports within Itrent cannot be restricted by security, this has been very restricting for us. There cannot be a work flow approval step for Holiday buy approval Security for holiday approval when an employee has two schemes attached cannot be restricted with security Another page "Notes" that could be generic so clients can use this to add anything they wanted would be a good feature as we have been restricted by what we could add

Response from MHR

Replied November 2019

Thank you for your kind review. We really value feedback from our customers so that we can continue to improve iTrent and its services. Your feedback about reporting will be passed on to the relevant area of the business so that we can learn from your experience and continue to make enhancements.

August 2019

roxy from Costcutter

Company Size: 501-1,000 employees

Industry: Retail

Time Used: More than 2 years

Review Source


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

August 2019

Inflexible and poor support

Pros

unsure - it could work well for some but not our business

Cons

Lack of response or support for queries from relationship manager. Any request for help is met with a sell for extras

Response from MHR

Replied September 2019

Thank you for your review. We're sorry to hear that you haven't had a good experience so far with iTrent. We have passed your comments on to our Customer Services Director who will investigate and get in contact with you.