Justworks PEO Software


Justworks PEO is a human resources solution for small and mid-sized companies in industries including accounting, advertising, non-profit, banking, consulting, telecommunications and more.

Core features offered within Justworks PEO include personnel tracking (core HR), payroll, benefits administration, and on-boarding. Through partnering directly with aetna and MetLife, Justworks offers benefits package options for users, and employees can make their benefits selections online without the need for any paperwork. Additional features of the software include vendor payments, tax document filing, Zero and Quickbooks integrations, time-off management, and an employee dashboard. The employee dashboard feature offers employees the capability to request time off, enroll in benefits packages, review payments and pay stubs, and access the company calendar. As a PEO, Justworks manages all compliance and tax filing procedures.

Justworks PEO is offered to companies throughout the United States as a web-based solution, and is both Mac and iPad compatible

42 Reviews of Justworks PEO

Overall rating

4.60 / 5 stars

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Showing 1 - 20 of 42 reviews

May 2018

Jessica from FanHero

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

I use JustWorks everyday to keep track of all my HR needs. From payroll to 401K and tracking PTO.

Pros

I love the ease of JustWorks platform. We used another PEO before switching to JustWorks and all reporting and features were third party integrations that never worked. JustWorks is a one stop shop and has updated access to anything and everything you may need. Their on-boarding process is detailed and customer focused and they even answered questions from my team about insurance concerns. They walked me through the transition step by step and were available immediately to answer any questions I had. I could go on for days about how much easier JustWorks has made my job!

Cons

Because JustWorks is so new, there are a few reports that they haven't implemented yet. We have a PTO accrual system that rolls over every year but maxes out at 96 hours (this changes based on goals) and JustWorks has no way to track this. Once a day is used, it can be recouped by working another month, encouraging employees to take time off. It's been difficult for me to try and track this and when asked about it, JustWorks said it's not something they have developed yet.

October 2018

Anna Ruth from ARPR

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Switched from Trinet, and never looking back

Overall, it's benefitted employee engagement, increased efficiency and decreased costs. Basically, Justworks does what every HR software vendor claims to do, but very very few ever achieve.

Pros

The software UI/UX is lightyears ahead of stodgy, archaic software like Trinet. It's also modern and sleek, which makes my employees just feel good and more confident in using the system. It's so much easier to navigate and offers valuable, yet simple, features that amazingly - clunky systems like Trinet can't manage to code into their dashboards. For example, Justworks lets us direct deposit pay to contractors via the software (with Trinet we had to use a separate processing system like PayPal to pay contractors). It also includes a cool company calendar that employees can login to view upcoming holidays, paydays, etc. Finally, it makes requesting PTO seamless and actually fun for the end user. On top of it all - Justworks offers us cheaper insurance plans (which benefit's my team's pocket books) and is a fraction of the overall monthly fee.

Cons

It's really hard for me to find a con. The only one I can say is that they don't offer white-glove, concierge services to answer more "complex" HR questions. I've heard Justworks might be adding a professional services team to resolve this.

December 2016

Brianna from LoftOpera

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Justworks Gives Me LIFE

I've used Justworks for a little over a year now and I adore it. They are always super helpful over the phone and email. I send them as many referrals as I can! I love that I can manage tons of contractors and schedule payments very easily. Their profiles make it easy for my employees to manage their settings and keep up to date with payments.

Pros

Very beautiful, easy to use, serves the purpose very clearly. I love that it was very quick to learn and keeps getting better. If I ever have questions about insurance my account rep is amazingly quick to respond and always helpful.

Cons

There isn't anything bad I can say!

December 2018

K.L. from Cloudcherry

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

fabulous payroll software

yes Justworks is one of the best payroll/HR tool for US companies of all sizes. without a doubt you will be amazed by the experience and the service they offer.

Pros

we moved our payroll software from a old vendor to Justworks 7 months back. trust that was the best decision we could have taken. Right from the day one of transition we experienced fabulous customer service. the software itself was pretty easy to use both for the Admin and the employee. their Customer success ensure everything is smooth for you in the early days. their 24/7 Customer services is great place to get issues addressed. any company with as low as 2 employees can avail their service. they treat every customer the same way.

Cons

they do not have a mobile app for employees to access the paystubs and others stuff. that is a drawback.

December 2018

Ari from Young Judaea

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

3 of 5

Functionality

5 of 5

December 2018

Helps small business!

Pros

Justworks is easy to use with its online platform and makes it easy for me to get all the information I need in the HR realm.

Cons

The customer service was very bad at first and caused me some big issues but they have slowly improved. They can get better but they have improved

September 2018

Lauren from The Sill

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Absolutely love Justworks

Justworks has saved us from an incredibly outdated software which is an absolute behemoth and hard to use. Justworks makes me more efficient, reduces questions from employees and makes me feel confident that if I don't have the answer they definitely will. I would highly recommend making the switch.

Pros

Justworks is amazing. We have been onboarding them as we transition from TriNet and I could not be happier. They have answered every question--whether big or small. They have an amazing support team. I also was able to talk to someone from their HR support team, and they are super knowledgeable but also very nice and engaging without being dry. I feel like I am in great hands as we make this switch. The UI is also excellent and employees love how easy it is to use.

Cons

There are some minor glitches here and there that I will notice (i.e. display issues etc.), but the minute I tell them they get it fixed by EOD. I appreciate the swiftness in which they deal with problems.

November 2018

Gavriella from Margaux

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

November 2018

Provides the HR our small company needs

I love using Justworks to stay on top of days off, company scheduling, and personal documents. I feel comfortable knowing everything is in one place and keeping it all paperless.

Pros

Justworks has a great UX and is easy for our team members to use to navigate the company policy and structure, which isn't always obvious given our small and informal team.

Cons

Not much, but I find that the "time off" page can be a bit clunky/ doesn't have the smoothest navigation.

October 2018

Anatoly from Carevoyance

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

October 2018

Justworks is a great HR Suite -- but make sure to watch the invoices!

We've had mostly positive experiences w/ Justworks, except for when we had issues w/ our benefits, at which point it became difficult to get to the root cause of the issue.

Pros

Justworks makes it super-easy to manage HR, payments to contractors, payroll and benefits. We use it to pay all of our vendors and Justworks handles all the IRS reporting for us.

Cons

It was tough to figure out some issues w/ our benefits and we went back and forth for a few weeks working on it w/ Justworks. It seems like they were just getting familiar w/ benefits themselves, so we were both climbing the learning curve.

December 2016

Neil from Green Blender

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

December 2016

Just Works Review from Neil @ Green Blender

In the past, I've worked with other high-level systems. I find that justworks is geared more towards smaller companies and startups. Though the software is not as developed, I find that the customer service makes up for that. The justworks team is great and I feel that they are taking good strides to improve their system.

Pros

The notifications.

Cons

I can't create employee schedules for hourly employees nor track attendance.

October 2018

Nick from Quantworks, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Justworks more than just working

Pros

Great CS team, very attentive. The interface is as easy as it needs to be-not solving climate change (unfortunately), looking to maintain employee satisfaction with as few clicks as possible.

Cons

The on-boarding could have been better...no biggie-we have worked through it.

December 2016

Jennifer from blueshovel LLC

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

2 of 5

Functionality

4 of 5

December 2016

Justworks is the partner you didn't know you need to have!

We found Justworks on a hilarious subway ad (ooh man are those advertisements great!) while on the way to a meeting to establish a contact with a paycheck company. We wouldn't stop thinking about them in that meeting! Since we began our partnership with Justworks everything is a little easier. Even when things don't go as quickly or as well as we expect, it is still always faster and more reliable than us doing it on our own! We are able to feel free and like someone (many someones's!) have our back all day and night long. As Justworks has grown and as we have grown as a company, we feel more supported and like they are more available all the time. It has truly been one of the most educational experiences of our business careers to have the wealth of information and giant well of support that is Justworks. Super bonus: anytime something does not work well for us, they offer an upgraded version to us (in other words, Justworks is always listening and looking for new ways to serve their customers so that the world is better served). THANK YOU!

December 2016

Laura from Next Insurance

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2016

Head of HR & Operations

Easy to set up & what makes the difference is incredible customer service! Looking forward to an easy year end close and issuing 1099s. Wish we could issue one time payments for vendors without setting them up as a vendor.

Pros

Easy use, great customer service.

Cons

Hours of accessing someone - we are in CA. Not able to do one-time checks.

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

Easy for employees to see admin stuff.

Pros

It makes it easy for employees to see their paychecks, benefits and manage enrollment during the year. One less thing to worry about.

Cons

The additional service they offer are not actually very good. We tried using some of the random 'extra' services and they were a time sink. We spent over 3m and 6h of our time talking to people who were unable to resolve the billing issues they said they could help with. No idea if they even ever tried.

December 2016

Noel from Stupid Cancer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Fantastic PEO for a Nonprofit

Our organization made the switch from a different software (entirely not geared towards our needs and size) to Justworks at the end of 2015. We couldn't be happier with the results and the people that support us at Justworks.

Pros

It's easy to use.

Cons

Some issues with a visa employee.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2018

Great product

Pros

Justworks makes HR and payroll as simple as can be. The user experience of the software is top notch and incredibly user friendly. They are also cheaper than some of the competition in terms of per user fees.

Cons

The healthcare plans are somewhat limited and more expensive than their competitors and the outsourced HR function is lacking compared to a few other companies.

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Easy to Use

We use it purely for payroll. It has made processing payroll so much easier.

Pros

Justworks has simplified payroll for our company. It is very easy to use, especially for hourly employees.

Cons

I honestly do not have any issues with the software.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

3 of 5

December 2018

Simple and (Mostly) Efficient

Justworks has certainly served its purpose as an HR software. A few minor uprgades would make it nearly perfect, but it does what it needs to do.

Pros

Justworks is very easy to use. Each section is clearly labeled and organized in a way that makes sense. Basic sections iclude "Paystubs," "Timecards," and "Benefits." I refer back to it a lot when I have questions about my benefits. It has been very useful for storing my important personal information. Unlike other software, it's compatible with all of my banks for direct deposits.

Cons

Some features that seem obvious (such as saving your hours on your timecard throughout the week) were not present until very recently. You had to record your hours elsewhere and enter them all at once at the end of two weeks, which basically defeated the purpose of the Timecards section. That feature was supposedly added though it's not clear how you use it.

October 2018

Davey from Meehle & Jay

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Justlove

Pros

It's extremely user friendly and makes my life about 2000% easier. Payroll? Done. PTO? Tracked. Benefits? Awesome.

Cons

I haven't found anything to complain about yet.

August 2018

Hasin from Foossa

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Payroll and Benefits in one platform

I love the software. It does save us a lot of time and money that we don't have on spending on a HR person.

Pros

We are small team and its great to be able to manage all the payroll services in one app

Cons

I think the user interface can be a little be simpler. Sometimes I find it hard to find certain items. Maybe have a menu on top of the page.

June 2018

Ebona from Impraise INC

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

June 2018

Easy to use, and a great system to manage the un-fun operations stuff

Pros

1. It super easy to use and find anything you may need (benefits, pay stubs, salary, team, etc)
2. They have a super helpful and easy-to-reach support team.
3. The work benefits you can opt into, such as citibike programs or gym membership discounts.

Cons

If I had to think of something, it would most likely be one of the settings we chose internally that was not easy to change immediately as it was related to a benefit that if changed would not take effect for months.