Mitrefinch software


Mitrefinch offers a combined suite of workforce management system, suited for industries such as construction, manufacturing, energy, transportation and utilities.

Applications include automated time and attendance tracking, mobile workforce management, staff scheduling and rostering, time allocation and labor costing, absence management, self-service tools and fatigue management.

Companies can choose to track time in the way that makes the most sense for their organization via a range of quality data collection methods. For example, biometric systems are available, or workers can clock in and out of work from any location via their smartphone, with information then transferred into the system in real-time, where managers and supervisors can review it.

Mitrefinch offers multi-deployment options and is typically recommended for companies looking to manage 100 or more employees within the system. Support is available via email, on the phone, or on-site.

Supported Operating System(s):
Web browser (OS agnostic) , Windows 8

33 Reviews of Mitrefinch

Showing 1 - 20 of 33

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  • krista from danville polyclinic ltd

    Specialty: Healthcare / Medical

    Number of employees: 51-200 employees

    March 2018

    ok

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    this product is very user friendly. easy to access and navigate around in. product is very well thought out.

    Cons

    Could not create reports that are needed. not able to manipulate like we would like and not easy to share with fellow colleagues

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Sarah from Capital Concrete

    Specialty: Construction / Contracting

    Number of employees: 51-200 employees

    October 2017

    Mitre Finch

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Items were able to be customized to my company needs -
    Reports could be designed however we needed

    Cons

    Several UK features can't be changed or omitted. System can be very rigid and inflexible. Some reporting features are too complex for most users to create and maintain.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Kaysey from Canadian Breast Cancer Foundation

    Specialty: Other

    Number of employees: 51-200 employees

    June 2017

    ALWAYS great customer support!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I love the ease of using this product. It is so intuitive but I especially love the great customer support I get when I cannot figure something out. I normally send an email and within an hour or so I get a response or call from their team. On almost every occasion, I've received support from Larry Walsh from the Mitrefinch team. He has always been readily available to assist and is always a pleasure to talk to over the phone! 5 STARS!

    Cons

    I wish there was additional functionality in the custom reports as we've had trouble at times pulling the information we need. We have always found a work around but it would be nice if reports had additional capabilities or options. For example, when I am looking to pull the remaining balance of vacation for a specific time range. This could not be done. The work around was having to pull it on the specific date. However if we were looking for a specific range from the past this could not be done.

  • Katherine from Pental Pty Ltd

    Specialty: Manufacturing

    Number of employees: 51-200 employees

    December 2016

    Easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I haven't actually had training on the software but I have been able to learn pretty easy.

    Pros

    I like the ease of use.

    Cons

    I think there should be more built in features that states that something isn't correct.

  • Sal from Croydon Industries Pty Ltd

    Specialty: Construction / Contracting

    Number of employees: 51-200 employees

    December 2016

    Factory labour management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very efficient software which has enabled us to track our labour usage on a daily basis and monitor our factory performance

  • Winnie from Austin Engineering

    Specialty: Manufacturing

    Number of employees: 51-200 employees

    December 2016

    TMS review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The overall performance of this product met out expectation

    Pros

    It provide accuracy time keeping and project costing.
    Time saving by uploading labour hours to payroll system without double manual handling on timesheets.

    Cons

    Initial set up cost is high

  • Tina from Knorr-Bremse

    Specialty: Manufacturing

    Number of employees: 201-500 employees

    December 2016

    Happy Customer

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Product is easy to use and fully intergrates with all modules. We have the data base open all day as it is quick easy access to employees personal details.

    Pros

    Easy to use and easy to fix if errors are made. Reporting is good if after CSV files and data easy to update and find. Use of template section is really good as well. Support are always quick and helpful. Being ablet to custom's fields etc is fantastic.

    Cons

    Could still be developed further and if the graphs was developed further would be really good. Looking forward to the Dashboard version of the HR Database to come out as this will be better viewing. Sometimes the links between fields in TMS and HR do not work and have to double enter data.

  • Anthony from Swire Cold Storage

    Specialty: Distribution

    Number of employees: 201-500 employees

    December 2016

    MitreFinch

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    From the outset dealing with MitreFinch has been easy and responses extremely prompt. Their staff are extremely knowledgeable and friendly. No issues is too small or difficult.

    Pros

    Ease of use, easy to install on WAN / LAN environment, knowledge of staff, friendly

    Cons

    Would be nice if the client (admin) install was also in the browser

  • Caroline from Lane Cove Council

    Specialty: Other

    Number of employees: 51-200 employees

    December 2016

    Time and Attendance System

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The product is very customisable which I believe will suit many organisations. However, as with such time and attendance systems, Higher Manager support and HR policies are critical to the successful implementation. This is the most difficult system I have had to implement not because of the complexity of the software itself, but the resistance from the staff.

    Pros

    Customisable and good support (yay to your support staff!)

    Cons

    Complex. May be difficult to support in-house unless you have good, technical IT staff.
    Providing integration to other Payroll Systems will be useful.

  • Aaron from Bianco Reinforcing

    Specialty: Manufacturing

    Number of employees: 51-200 employees

    December 2016

    No more arguments

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This has made processing working hours so much easier and there is no more cheating the system.

    Pros

    Automated, individualised, ease of use.

  • Brian from Windsor Court Retirement Residence

    Specialty: Other

    Number of employees: 51-200 employees

    November 2016

    MitreFinch Time Management System

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Like the product so far. Been using it only a short period, but really seem to fit our needs.

    Pros

    Ease of use. Does take some training which they provide.

    Cons

    Haven't found any cons so far.

  • Laurie from DGN Marketing Services Limited

    Specialty: Other Services

    September 2016

    Overall thoughts about TMS

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    User friendly and efficient support when I need it.

    Cons

    Nothing. . works great for our needs. Sometimes it needs rebooting, but at least nothing has been lost. .

  • Rick from Hamilton Police Service

    Specialty: Public Sector

    July 2016

    Hamilton Police, Ontario, Canada: Experience with Mitrefinch TMS

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Hamilton Police Service was looking for a product that encompassed Manager and Employee web self-service for scheduling and tracking attendance. The product also had to interact with our payroll (Oracle/PeopleSoft) and other necessary applications.

    Mitrefinch was chosen for its features and price point.

    This product was able to handle over 100 shift schedule rotations to accommodate our departments.

    Support has greatly improved in the last year as extra staff was added to the Canadian market. They have always been there in a timely fashion for the few urgent issues we have faced.

    The software runs in a standard Microsoft environment. No special software was required. All clients use Internet Explorer browser to access the application.

    Cons

    Documentation of the software is too many releases behind.

    The report writer is very capable but lacks features expected in today's reporting tools. However, it has never crashed and is very reliable.

  • Sherry from Pano Cap (Canada) Limited

    Specialty: Manufacturing

    July 2016

    Helpful, as usual.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The day-to-day use of the product is user-friendly and there's no hassle getting support when you need it.

    Cons

    When setting up reports or permanent changes, it's not so user-friendly. Have to contact support.

  • Hannah from Waterous Holden Amey Hitchon LLP

    Specialty: Legal

    July 2016

    Excellent service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The service is excellent. If I need any help they are available and helpful.

    Cons

    Refresher training costs and custom changes are very high.

  • Andriana from Giant Tiger

    Specialty: Retail

    June 2016

    Mitrefinch Review

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Support is quick to respond any time there is an issue or if I need help generating a report.

    Cons

    A lot of manual work and adjustments, instead of being more automatic through formulas, etc. Don't fully trust the system and always have to set reminders to check that entitlements stayed the same from when I changed them.

  • tom from T&T Supermarket

    Specialty: Retail

    May 2016

    T&T Supermarket

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The user interface was pretty intuitive, so it's relatively easy to learn. The support is very good, with Larry Walsh being able to answer most of my inquiries. The instances where he could not, he would look for help from others and get back to me in a timely fashion.

    Cons

    There are some idiosyncracies that are kind of odd. There's no training material that actually describes process flows and how data flows from one area to another.

  • Marianne from DMI

    Specialty: Manufacturing

    May 2016

    Software Support

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Ease of use and very knowledgeable support staff. Very quick to reply to inquiries or concerns.

    Cons

    Server can be a bit slow sometimes. not much other than that though.

  • Kaysey from Canadian Breast Cancer Foundation

    Specialty: Non-Profit

    May 2016

    Great Customer Support!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like that the system is able to capture exactly what we need in our reports. There are also standard reports that have already been created that are also very useful. I also like how intuitive the system is. I would say it is pretty user friendly with the appropriate training.

    Cons

    The system can sometimes be slow and quirky. I don't like that some of the reports that have been created for us cannot run automatically because they are too large and instead we need to manually select the users in batches.

  • Melanie from Dalton Timmis Insurance

    Specialty: Insurance

    May 2016

    Support experience

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    This software is very user friendly, easy to administrate and eases admin with keeping track of and calculating vacation days, sick days, etc.

    Mitrefinch overall has awesome support and friendly IT staff. I personally worked with Larry Walsh on the last issue and he was very friendly, personable and knowledgeable about the software.

    Cons

    The only thing that bothers me is time changes and terminals not always keeping proper time. Sometimes the terminals are 2 to 3 minutes fast.

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