OnPay Software


 

OnPay is a cloud-based payroll solution that helps small businesses automate tax filing and payment workflows. Key features include employee self-onboarding, new hire reporting, automated payroll taxations and scheduled pay runs.

OnPay provides an employee portal for updating information, onboarding and accessing past pay stubs and tax forms. Businesses can track their employees’ PTO, vacation and sick leaves. The solution provides a document vault for storing contracts and employee notes. It offers integration with third-party applications like Xero, QuickBooks, Guideline, Humanity, Kabbage and more.

Another employee management feature offered by OnPay is 401(k) planning that helps employees plan for their retirement. The solution manages compliance, deductions and investment portfolios for users. It also allows employees to access their pay stubs and W2 forms online.

OnPay offers services on a monthly subscription basis that includes support via phone and through an online knowledge base.

 

OnPay - Getting started
 
  • OnPay - Getting started
    Getting started
  • OnPay - Payroll reports
    Payroll reports
  • OnPay - Pay run
    Pay run
  • OnPay - Run dashboard
    Run dashboard
  • OnPay - Hours entry
    Hours entry
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

125 Reviews of OnPay

 

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Software Advice Reviews (1)
More Reviews (124)

Showing 1-1 of 1

Michael from GT Grocery
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Great value for the price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Cheapest option I've seen. Unlimited pay runs for one monthly fee. The support team is very responsive and willing to research questions.

Cons

Not the most full featured offering. The timeclock integration with WhenIWork works alright, but there are some challenges in getting it set up.

Review Source
 
 
 
Showing 1-20 of 124


December 2018

December 2018

OnPay Payroll System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

As it was my first time to do an online payroll system I wanted a program which filed all the paperwork for me and keep track of my payroll. I like the fact that i have a number which i can call to talk to someone regarding issues i may have, like when i had to add a payroll deduction. I can also chat online immediately with OnPay employee to explain any new things that i am starting or having problems with.

Cons

When i first started working in the software I was somewhat lost, until i watched some videos and called the customer service line, this is important to get everything correct before you start working on the program, maybe just a start-up letter would have helped me during those initial few days.

Review Source: Capterra
 

Miriam from Dallas Diabetes and Endocrine Center
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Great (probably the best) online payroll service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I really love this online payroll service. After a lot of research of a variety of payroll options, we moved from Paychex to OnPay a couple of years ago and it was absolutely the right move. I can't speak for large companies, but for small and medium sized companies I do believe this is the best, most reliable and most economical service available.

Pros

I run a small business and onpay is perfect for processing our payroll. Some of the features we love:
1) Easy to use interface
2) Employees enter all their own bank information, withholdings, etc.
2) Employees can log in to download their own tax forms, details of previous pay runs, etc. (I don't need to print or distribute these forms or information.)
3) Onpay takes care of all the appropriate taxes, etc.
4) Although I am on a biweekly pay cycle, I can run a payroll whenever I want. (For instance, I can make a separate holiday bonus run)
5) I can easily switch between paper checks or direct deposit if needed
6) It's easy to adjust an employees pay or add other categories of payment
7) Great customer support. Whenever I have had a question or needed assistance, I have had the answer pleasantly and quickly
8) It's a great value and you get what is promised. I don't get any emails asking me to purchase other services or upgrade or other things that I don't need.
9) The transition from our previous payroll service to Onpay was easy and seamless.

Cons

When I am out of the country, I have a hard time running payroll. I know this has to do with internet security, but I wish there was a straight-forward way to accommodate this issue.

Review Source: Capterra
 

Will from The Wizard of Paws Pet Salon
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

I haven't used any other payroll software, but that's because OnPay has proven to be excellent.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

OnPay does everything I need from a payroll perspective, from onboarding through WA State L&I taxes & federal payroll taxes. It makes being a business owner so much simpler than some of the payroll horror stories I've heard.

Pros

It's web-based, so I can access it from anywhere. This is a big benefit as I'm not always at the shop when I need to add an employee or check out if someone has PTO or something to that effect. The price is fantastic and the support has been superb. I've had to open a couple of support tickets due to issues I had early on with not understanding how to do payroll (brand new business owner) and they've been phenomenal. Very fast support response and they're always helpful.

Cons

It's likely not so much a con against OnPay as it is against payroll in general, but the process was a little confusing at first. Figuring out which payroll items to use for things like QSEHRA wasn't immediately obvious, but looking through the Knowledge Base or asking their support team I was eventually able to figure it out. This did mean I needed to make some retroactive corrections which OnPay was able to handle for me.

Review Source: Capterra
 

Gary from Constructure Remodeling
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Payroll Service Extraordinaire

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use
Filing forms always there for reference
Customer support is exemplary

Pros

This software is easy to use as well as easy to review.
Everything you need is at your fingertips.

Cons

I have yet to find anything I don't like about this software.

Review Source: Capterra
 

Von from Fair Share Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Better than Quickbooks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Payroll is cost effective and easy to run. They have more features that I have not currently ready to incorporate but I am excited to grow my business with onpay!

Pros

Ease of use and customer support is on point! Always count on fast and friendly response.

Cons

Currently does not automatically sync with tsheets.

Review Source: Capterra
 

Daniel from Mathnasium
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

OnPay

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

OnPay has made processing payroll for my franchises quick and painless.

Pros

The software is very functional and easy to navigate. The customer support is second to none. They are quick, knowledgeable, friendly and responsive. Outstanding company!

Cons

Sometimes employees don’t receive onboard emails. Whether they are going to spam, I don’t know.

Review Source: Capterra
 

Shannyn from Hyland Advisors, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

OnPay Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

OnPay is fantastic. I can't imagine you will be disappointed with their outstanding service.

Pros

I have been using OnPay for my company's payroll needs since November 2016 and it is fantastic. It is one stop shopping for all of my payroll needs from the overall functionality of the system to the payroll and tax reports the system prepares (and files) on my behalf. But my most favorite feature of this system is their chat functionality. When I am running payroll or have questions, they are always available to me and help me with my questions and issues. They walk me through every step and sometimes even suggest a phone call to help me with my issues. I've never been left w any issue outstanding. It is fantastic.

Cons

My accountant doesn't love the way the data exports out of the OnPay system into my Quickbooks company file.

Review Source: Capterra
 

Gila from Seattle Sugar Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Excellent Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great!

Pros

The chat help feature. Whenever I have a question or can't figure something out they're just a click away. No waiting on hold.

Cons

There a a LOT of reports, sometimes it takes me a few tries to get the right one.

Review Source: Capterra
 

Jon from Package Dynamic Company
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

OnPay

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The customer support and value for the money have been great. I am only about 3 payroll periods into using OnPay but am enjoying the simplicity of the experience and the always available customer support.

Pros

The software is fairly intuitive but even if you get stuck, customer support was there for me every step of the way to set things up.

Cons

See above.

Review Source: Capterra
 

Laura from The Cleaning Authority - Tampa
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Payroll Made Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a business owner, I needed a payroll service that was separate from my employees so that I could reduce high fees and work comp premiums charged by another company I use. I can now also keep my pay private from managers in my company who run payroll. Set-up was a breeze and I have not experienced a single issue while using OnPay.

Pros

As a very busy business owner, I love that it takes me less than five minutes to run payroll.

Cons

There is nothing to dislike about this software.

Review Source: Capterra
 

Matt from Bruno Design & Build
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Simple and affordable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Its been great, one of those things you don't really think about after you set it up the first time, just works and isn't crazy expensive.

Pros

Its the right size for my small business. I don't feel like I'm paying for anything extra.

Cons

No app makes it hard to run payroll on the go.

Review Source: Capterra
 

Aleh from Modelus
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Excellent small business payroll solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

OnPay helped us streamline our monthly payroll.

Pros

Flexible to configure, simple and easy to use. Outstanding customer service.

Cons

N/A

Review Source: Capterra
 

Shrikant from Next Horizon Advisors LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

On Pay is great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Software is fairly easy to use. For a small and medium sized businesses, it takes very little time to set it up and run payroll. Easy to read reports.

Cons

Getting around the settings section for payroll integrations was bit difficult.

Review Source: Capterra
 


December 2018

December 2018

You'll Love OnPay

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Payroll can't be any easier for someone who's never done payroll before. And help is always around the corner.

Pros

What's not to love? The monthly fee is very reasonable & includes remitting payroll taxes, filing quarterly returns, prompt customer service, and generating W2s & 1099s. They also guarantee their calculations & filings, so if you incur a penalty, they'll pay it.

Cons

Have to think about this... nope, nothing!

Review Source: Capterra
 

Curtis from DAILEY ORTHODONTICS
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Awesome Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The best I have used in 18 years...Customer service is the best.

Pros

Super easy to use..customer service is always there there to help.

Cons

Nothing...it is much easier to use that Quickbooks and Surepayroll.

Review Source: Capterra
 

Catherine from CRAFTWORK DESIGN COMPANY LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

OnPay

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has been very easy to use

Pros

I am new to processing payroll and I love that when I have a questions I can call OnPay and an actual person answers (without having to press a million prompts to get a person) and will walk me through whatever my situation is.

Cons

I have never used a different payroll software so I have no issue with it.

Review Source: Capterra
 

Peter from IB Services Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

OnPay satisfaction

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The big problem solved over the previous provider experience is the quality of customer service. Instead of being handed from 'specialist' to 'specialist', and putting up with constant confusion, mis communication and errors, OnPay are just on it. When you talk or communicate with OnPay you communicate with a real person who knows their business, what your business needs, their software, and who won't stop working with you personally until you are completely happy.

Pros

Visually intuitive platform that takes what is a central admin process from functional to pleasurable.
OnPay offers simple, clear, visually attractive navigation for both the admins and the employees. Multiple reports options with the same visual simplicity and clarity, all easily sharable and usable. By comparison to the alternative payroll software we used prior, OnPay feels like its been designed by users, and not by accounting mechanics.

Cons

The OnPay software just works, if there are problems, or least likes, can't think of anything significant.

Review Source: Capterra
 

Patricia from Ono Bowls
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Great payroll service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great

Pros

Ease of use. Simple to navigate. Great service

Cons

Nothing. All is good. Would recoommend it

Review Source: Capterra
 

Patricia from Duval Realty, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

This will save you a lot of time and money!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Over the past 9 months that I have used OnPay I have only had positive experiences and I would highly recommend that you check them out and see how much money they can save you too!

Pros

We have had numerous times when we have had a question or we do not where to find something within their system and we can immediately, via their live chat, ask a question and get immediate help.

OnPay is very easy to set up and to use. If you have a question or a problem they will walk you thru the process of what you need to do by giving you clear step by step directions.

On Pay has saved our company money in bookkeeping time for not only the writing of payroll checks to the employees, but the tracking of vacation and sick leave and all of the different tax entities that must be paid each month, quarter or annually.

Cons

So far I haven't found anything that I can say I dislike about the program. If I would change anything it might be to increase the number of companies that they can integrate the time sheets from or maybe create their own.

Review Source: Capterra
 

mariana from Partners 1993, Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Best online support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

support by chat and the knowledge of the onpay associates

Cons

sometimes I get a bit lost looking for a feature, but i guess the more I use the software the easiest it would get

Review Source: Capterra