What is Optimum Solutions?

Optimum HRIS is a flagship human resource management solution from Optimum Solutions, offering payroll, HR and time & attendance management features. The solution is used across various industry verticals including healthcare, manufacturing, distribution, retail and transportation. Optimum HRIS offers the flexibility of being hosted on a cloud or deployed locally as an on-premise application.

Optimum HRIS offers robust payroll software system which helps organizations adhere to ACA/OSHA/HIPAA and many other government requirements of payroll processing and reporting. The system is capable of calculating taxes, managing employee benefits, generating and submitting tax forms. Businesses can directly deposit the employee salary into the registered bank accou...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 8, Windows 10

109 Reviews of Optimum Solutions

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(56)

56

4 stars

(46)

46

3 stars

(5)

5

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 109 results

March 2016

Daryl from Winkler, Inc.

Industry: Logistics and Supply Chain

Time Used: More than 2 years


Ease-of-use

4.5

Customer support

5.0

Functionality

4.5

March 2016

Upgrade from version 6 to version 7

Pros

We have been with Optimum Solutions for many years. Their customer support has been consistently excellent....they have a very knowledgeable customer service support force who have helped us in a very timely manner through the years. Many of their employees have been with the company as long as we have been with them and are almost like family. The software is mostly easy to use. Upgrades, like the new ACA software needed for government requirements, have always been provided on a timely basis. Their programming staff is always open to suggestions from the users of their product.

Cons

If I had to choose one thing that we like least about version 7 over the older version 6 is the way reporting is done now. In version 6 we had one screen that had all the reports we wanted to print, set up with the outqs to send them to ......we just hit enter each week and it printed them. Now we have to go through a series of screens for each report we want. Even though there are more options in the new report selection process, it is more cumbersome to use. Hopefully in the future, the programming staff will make some improvements in this area. We love Optimum Solutions...no problem with the vendor or their staff!

March 2016

Brittany from Travis Pattern & Foundry, Inc.

Industry: Electrical/Electronic Manufacturing

Time Used: More than 2 years


Ease-of-use

4.0

Customer support

4.5

Functionality

4.5

March 2016

Optimum Solutions user since 2013

Pros

I like that Optimum takes customer comments into consideration and sometimes incorporates those suggestions into future updates. I also like that it is SQL data tables, which I can easily access with my Crystal Reports software which we use with our payroll software. (We use HR/TA of Optimum currently, may consider rolling over to payroll as well in the future.)

Cons

Occasionally there are glitches (but that happens with any program, especially when new features are rolled out). Most recently, glitches have been with the ACA reporting - but that is to be expected with such a new process!! I have occasionally noticed some changes from one update to another in where the Weekly Timecard Status Report places hours in the totals at the end of the report. (We export to an external payroll software and use this for balancing our imported hours and sometimes it has been confusing until we figure out what moved where.)

October 2020

Leslie from Winslow Memorial Hospital, INC

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

October 2020

User friendly and secure

Optimum is a reliable payroll system and good value for the cost.

Pros

From a user side it is very easy to review your information and retrieve data. Log in is secure and the system is never down.

Cons

There were several glitches when interfacing with timeclockplus. Which is our time system. But overall it is a solid program

March 2016

JULIE from Thrasher, Inc

Industry: Construction

Time Used: Less than 2 years


Ease-of-use

1.0

Customer support

3.5

Functionality

4.0

March 2016

Optimum software review

Pros

the software does what we need it to do - I am mostly pleased with the support - they are on top of updates and new requirements like ACA

Cons

this software is not user friendly at all. My first year on this software was a disaster. It's hard to set it up correctly when your not sure what the different sections do and Optimum language and my language mean different things. The room for payroll errors is excessive and the reporting is awful. Why can't the reports be exported to excel in a normal and easily manipulated way. Also, it would be nice to be able to add fields to a report instead of having to run 3 different reports and then try to merge them together just to get all of the data needed.

March 2016

Laurie from HOM Furniture, Inc.

Industry: Retail

Time Used: More than 2 years


Ease-of-use

4.0

Customer support

5.0

Functionality

4.5

March 2016

Optimum Solutions review

Pros

All encompassing software tool that keeps things very accurate and detailed. I have not had to increase my Payroll staff in over 10 years even though our employee count has nearly doubled in all that time. In addition, Optimum provides regular software updates to keep up with changing times (example would be the new ACA form reporting requirement).

Cons

The initial set up was very daunting and there was a big learning curve. But it was very much worth the effort. We use the iSeries platform and some of our users don't like "Green Screens" - - they prefer Windows type feel like point and click. Optimum does have a windows program too, but we have never looked into it. It isn't the best (for us at least) for some HR type documentation and workflows (ie approving raises, disciplinary actions.