SentricWorkforce Software


SentricWorkforce is a cloud-based Human Resources (HR) and payroll software designed for midsize and large businesses. It offers core HRIS, benefits, recruiting, talent management, time and attendance, absence management and payroll.

Employee information in SentricWorkforce is organized in profiles where employees can manage their data, benefits, qualifications, internal job applications, performance reviews, pay and training details. Administrators can set up routes and alerts on task.

SentricWorkforce features recruitment management, which allows users to shortlist from a pool of internal and external candidates, track applications and schedule interviews. The product also features benefits management which provides employees with an enrollment wizard, where they can select from a list of available benefits. The system also supports automatic payroll deductions for availed benefits.

SentricWorkforce also offers reporting capabilities, web-based self-service portals and end-of-year processing (W2s, 1094c’s and 1095c’s).

The vendor offers online and phone support to the customers.



91 Reviews of SentricWorkforce

Overall rating

4.07 / 5 stars

Filters:

Showing 1 - 20 of 91 reviews

May 2018

Brenda from Cascade Connections

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

4 of 5

Functionality

5 of 5

May 2018

I like working with Sentric and have found the reps to be accommodating and friendly.

Pros

I have found Sentric to be fairly easy to use and your reps are generally pretty quick to respond to questions.

Cons

I think that sometimes questions or requests are lost in translation when it comes to email. There have been times when what I have attempted to communicate has not being interpreted correctly. That can be frustrating, although you do have some reps who will pick up the phone and call to be sure that everyone is on the same page.
We have learned allot about the software through trial and error. There are probably many more benefits to using your program that we just have not figured out yet. It would be very nice if you would offer more training in all the aspects of using Sentric.

May 2018

Derek from Entertainment Earth, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

2 of 5

May 2018

The entire platform needs an improvement from web portal to mobile application.

Adding data into a central location.

Pros

I like that I can see my PTO and W2 information. I can easily review my teams hours for the previous and current pay period.

Cons

* Mobile application on android is flakey and disconnects constantly even though GPS /location services are enabled.

* There are many times I used the mobile app and it caused multiple punches which in the end annoys me and HR to fix.

* Everytime I submit a review for an employee, I get an error to contact the system admin. By the way I am the director of IT and this is super annoying to have managers call my department for software that is not managed by us.

* after submitting a review the format is stripped and becomes a huge paragraph and hard to actually conduct a review. You should keep the format or all HTML.

* Employees that are salary should be able to manage there own time and fix there mistakes in punching in and out. I have to review and approve anyways later for payroll. This is an extra step that causes distractions for both management and employee.

* The web interface is not responsive.

* the home page should nit display any sensitive information, because when I am conducting a review, I have to login to my account. Employees should never see my PTO.

* Its easy to see how much hours my employee works in time and attendance, but its harder to see my own time per pay period, Why?

* It was not intuitive to find how to create additional punches or modify segments. having an icon or visual display would help.

I have more to add, you can give me a call.

May 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

Transitioning and adapting to Sentric Workforce has proven mostly favorable

A better understanding of how payroll/time clock software integrates with HR.

Pros

System works well for mid-size organizations and can be customized according to the organization's needs and pay rules. More or less it was a seamless transition from the larger payroll provider I had utilized in the past, as well as more affordable. The account representatives that I deal with the majority of the time are professional, kind, hard-working, and knowledgeable.

Cons

We utilize Attendance On Demand, which is the time clock side of Sentric and it is more challenging to correct issues since it's a 3rd party application. Additionally, some of the features within Sentric are less than user-friendly and do not often have clear instructional guides on "how-to's" (I can assume this is mostly due to all the customizations).

May 2018

Matt from Block Imaging

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

May 2018

Top notch customer service. They are very responsive and have been helpful in implementation.

Sentric helped us streamline multiple software systems into one all in one solution for payroll and HRIS and ATS. Helped a lot in simplifying our time tracking to payroll.

Pros

The payroll module and open enrollment are great. Love the performance management feature as well. If you have some basic html knowledge, you can do a lot to make the system your own.

Cons

I believe there is room to improve on the ATS/Recruiting portion of the software. It works and can get the job done, but would love the ability to put more notes and chat with hiring managers within user profile. I will note that Sentric has consistently made changes and continues to get better.

May 2018

Deborah from Big River Resources

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Stellar - Wonderful

Payroll, expertise, simplicity, access to information, reporting

Pros

It does everything we need it. Customer service is prompt and professional. Sentric is always working to improve the software. Recommend to all my friends.

Cons

Time keeping....the time keeping side of the software is not as great as the workforce side. Feel it could have an overhaul or needs some major improvements compared to how our previous time keeping worked.

May 2018

Lindy from Puremist

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

A Good HRIS System

Pros

Sentric is a pretty good HRIS system. When it comes to employee self-service, it is intuitive and easy to use. From an administrator stand point it is also pretty intuitive, but if you have any issues it's pretty easy to get help through the Community Hub or from your representative. I haven't run into any downtime, which is great. The program is updated approximately once a month (as needed) and is during low-access times.

Cons

It doesn't do all that we hoped- for instance the calendar only shares with supervisors instead of the whole team. They are anticipating that this will change in June or July of 2018. Also, the only way to add pay stubs is to use the Sentric payroll administration. We are unable to upload employee pay stubs securely from another payroll administrator. Their time administration is also a bit wonky- the punch in/out on a cell phone doesn't always work like it should.

That said our representative is great about sending in feedback to developers and keeping us apprised of changes that we have requested!

May 2018

Beth from Trib Total Media

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

May 2018

Overall a good experience in the beginning -

Time and attendance has made our life easier. Used to do a lot of manual keying.

Pros

Ease of operation - Easy to understand reporting system. Easy to navigate in the system to find information that you need.

Cons

The change from one contact person to the support team. Can't get some reporting items to run how we would like them to be. And not being able to change our GL without being charged.

December 2016

Sandra from Ambrosia of The Palm Beaches

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2016

Fantastic Service

The ease of the software is really great. There are a few things that need to be tweaked. Transferring from one company to another should be much easier than it is but that is my only real complaint. Our account representative is OUTSTANDING! I do not know what I would do without her. She is so knowledgeable and patient. She is a great teacher and always thinks ahead. I am so thankful to have her.

Pros

Ease of the software

Cons

Not being able to transfer from one company to another. The system does not keep track of terminated employees and the day they are terminated. That is done by us and not the system which it should be

Response from Sentric of Sentric, Inc.

Replied December 2016

Thanks for the feedback Sandra. We'll be sure to pass it along to the product team and let Bridgette know you're singing her praises!

July 2016

Rachel from NHSI

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2016

Good services for the price!

Awesome implementation from start to finish, although the implementation team should probably learn more about the backend of the system, as we ended up creating more PTO policies than we needed (there's an override function I wasn't aware of).

Pros

Easy for me to use as an administrator, and they just added a mobile app, which is awesome!!

Cons

Some of the self-service functions should be more user-friendly.

Response from Sentric of Sentric, Inc.

Replied July 2016

Thanks for the feedback Rachel! We'll be sure to forward it onto the implementation team and product team!

May 2018

Elizbeth from Ambrosia Treatment Center

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

It is very effective to have and saves our HR department time.

Pros

Most employees can update their own stuff such as insurance, w-4's, banks information and they can pull previous stubs. They can request PTO and have an overall count of PTO time available and left. You can also check for future PTO availability for those people that like to plan ahead.

Cons

Sometimes is not as user friendly, where employees call to ask where what is. For Example when an employee needs a past check stub, it is a little hard to see the date change in the corner at the bottom.

May 2018

Bethany from Oakmont Country Club

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

Good quality product

Pros

The ACA reporting is a great tool. I love that employees are able to update their contact information and can view /print their pay stubs.

Cons

It does not seem like all parts of the product integrate seamlessly. If a manager puts in sick time for an employee in their time card, it does not pay them or update the attendance module.

January 2018

Lexi from The Vista School

Company Size: 201-500 employees

Review Source


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2018

HRIS and Payroll System

Pros

customizable, many options, completes the following functions: payroll, benefits, qualifications, employee profiles, talent management, reports, attendance, notifications, and is user friendly once you get to know the system

Cons

When something isn't customizable and you have to wait for your next upgrade in order to possibly get it.

May 2018

Lyndsey from Coen Oil Company

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

May 2018

Generally a good experience. Able to customize Sentric to our industry.

Attendance, Benefits Module, Recruiting

Pros

Very user friendly. Our employees are able to use. The mobile app is a huge plus for our employees so they can view their pay stubs, schedule, etc.

Cons

There are some features we wish Sentric had that Sentric is not capable of doing. The customer service is lacking at times.

May 2018

Scott from First Team Real Estate

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

2 of 5

May 2018

I have used this system since January 2017. Pretty straight forward!

Pros

Relatively easy to use. Navigating through the tabs and finding information is intuitive. Making changes on the timekeeping side has helped us manage hourly employees.

Cons

The reporting is less than optimal. We would love to be able to download reports into Excel that are dumped columns instead of having to convert the data into columnar format. Very inefficient. Would like to see a web based version!

January 2017

Donna from BergerABAM Inc.

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2017

BergerABAM HR Generalist

I enjoy using Sentric except when I need to delete/remove an employee record due to a duplicate or other reason. When this occurs, I have to notify our service rep to remove the employee record. Not sure why certain issues are controlled by Sentric instead of our HR team.

Pros

Easy to use once you figure out the layout of the Sentric software.

Cons

Ability to make certain changes in Sentric instead of having to contact service reps. Sentric seems to control certain aspects of the software.

May 2018

Rachel from Colliers International

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Customer Service is excellent and people are easy to work with

Pros

The ease of using the payroll services and HR. The services are good and the customer service when we have issues is timely

Cons

The app does not work correctly. The cost effectiveness when implanting new features seem to be very expense.

May 2018

Jayme from Standard Bank

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Some things can be confusing to navigate but the support teams are great!

Easy to run reports to complete other tasks. A good place to store personnel information.

Pros

The site provides everything you need in one place. Prior to using this system we had to rely on personnel files, so this makes it a lot easier.

Cons

Sometimes hard to navigate. There are also glitches with new hires and setting them up to appear correctly the first time when it comes to actually processing payroll.

January 2017

Linda from VNA California

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

Payroll Software

SentricWorkforce was easy to use and was very functional payroll wise, no payroll software is without issues, but Sentric's customer service was excellent. I really miss them and was sorry we had to change providers, not a decision made by the payroll department here.

Pros

Ease of use

Cons

None

May 2018

Wendy from Montauk Energy Capital Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Very good!

The ability to have everything centralized. Very good support.

Pros

The ability to house everything in one area. One stop shop. The technical support is fantastic. It is accessible to all employees in various degrees of permission level.

Cons

Sometimes it can be complicated and not intuitive. It took quite awhile to become proficient. I've been using it a little over a year.

May 2018

Ashley from Colliers International

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Overall Great Platform

Easy payroll processing!

Pros

The software is user friendly and easy to use! I also love the customer support. Everyone is extremely knowledgeable and friendly. They certainly go above and beyond for their clients!

Cons

Updates to the system can cause glitches in the first 24 hours, however, Sentric is steadfast about resolving all issues expeditiously.