A good starting point

Tanda has been a vast improvement for our business and has sped up our payroll processes, created better accountability and viasability. I am excited to see the platform improve.

Pros

The Awards team assisting me build the award rules the notifications for expired qualifications

Cons

The reports function is not customisable. I don't have any use for the reports Tanda has but I do export the data in the system and build my own reports. I would like a leave liability by team or business area report. A longest hours worked report. I have been promise GPS time punches for a while now and am yet to see any progress made, this is an imperative function for my business. i would like the ability to edit the award interpretation before exporting. Currently i export to excel as our Payroll provider is not integrated. So i can manually change what i need to, but then Tanda is different to what was actually paid. I would like the ability to edit in in Tanda so that everything is current, correct and aligned.

Buyer beware

I found the Tanda sales and accounts staff to be too focused on billing and locking customers in to annual contracts than delivering value. You get the felling the sales staff are high fiving each other when they hook up another sucker. If there is an issue eg not delivering what you thought you were getting... you just get handed over from one rep to the next. No one takes accountability. Most company's during covid shutdown offered support to the hospitality industry in some way... like crediting fees during a shutdown. Not Tanda! I tried to cancel my subscription several times prematurely but they did not let me go and then billed my credit card for another 12months without giving me any chance to leave. Overall, the worst customer experience I have ever had with a tech company.

Pros

The set up and integrations with myob / xero were good.

Cons

I wsa led to believe by their sales guys that the intergatons would be No integration with my pos so couldnt view live labour cost percentages by location. The mobile app had very limited use also.

Slow to update

Customer support has been good and for what we pay, I cannot complain

Pros

I like the ease of having staff sign in with a code and being able to track time and use for payroll. Also like a place to keep staff files electronically with the warning on expiries.

Cons

It often doesn't update staff sign in on the day. Sometimes yes, sometimes its not until the next day that it shows a staff signing in or out or at all for either. Its very slow to update. It was set on a two week pay period as I was told I have to pay for more the option of bi-monthly and I saw no value in this for one feature. I now have it without the pay increase after almost 2 years.

Paid for itself in the first week.

I’d throughly recommend TANDA to anyone. Having staff log in via a tablet, or via a GPS enabled remote app, means that I’m only paying for the hours staff are working, not from the time they wrote on a timesheet to cover up the early finish or late start. Rostering has gone from a 4 hour manual process to a 4 minute process using templates. The staff have embraced it and is now as much a part of our business as pay day.

Pros

Having been an employee in a business that used TANDA, adopting when I took a managers role inaother company was a no brainer. Having used it from both sides of the fence, its very simple for even the least tech savvy Neanderthal to use. From an employers point of view, rostering, managing leave, payroll, and now the simple method for onboarding new staff, makes this a key part of our business.

Cons

The upgrade from the previous version top the current version made this a much more flexible system, however some features were lost, such as having cost break downs and percentages at the top of the page when doing rosters.

Innovative, effective with great support

This is efficient, innovative, time saving software. Keeps staff on time and accountable. Very user friendly. The team at TANDA are very responsive, helpful and always listen to the customer. I have been very impressed with it and the company who own and run it. I have recommended it over and over and no-one I know has been disappointed.

Pros

Tanda makes managing staff very simple, excellent graphs to indicate rostering, easy to enter leave, directly imports into MYOB for payroll. Constantly being updated by the enthusiastic staff to keep up to date with requirements in the workforce.

Cons

No cons really, would like a better way to indicate when staff take leave and they have no entitlements.