Trakstar Software


 

Trakstar is a cloud-based Human Resource Management (HRM) solution that provides HR professionals employee evaluation functionalities like performance review, goal management, 360-degree feedback and succession planning.

With Trakstar, HR departments can use competencies and goals to align suitable candidates with a company’s core values, helping to build a productive organizational culture.

With the appraisal management feature, managers can rate competencies based on relevant questions and can score each appraisal accordingly. Before each appraisal, employees and managers each receive reminder emails notifying them of tasks that need to be completed. With the reporting feature, users can run reports to assess performance history, performance ranking, and other critical performance-based segments. Rater bias reports can provide information about how managers tend to rank their employees.

Trakstar offers services that are billed annually. Support is offered via phone during business hours on weekdays and through other online resources.

 

Trakstar - My appraisals
 
  • Trakstar - My appraisals
    My appraisals
  • Trakstar - Approve appraisal
    Approve appraisal
  • Trakstar - Tasks
    Tasks
  • Trakstar - Add a goal
    Add a goal
  • Trakstar - Login
    Login
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

266 Reviews of Trakstar

 

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Software Advice Reviews (11)
More Reviews (255)

Showing 1-11 of 11

Ann from Consortium Health Plans
Specialty: Healthcare / Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

The system provides the capability we were looking for so that employees and managers get a well-rounded idea of their performance.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

None

Pros

Multiple means to provide input on own appraisal and to others.
Customizable to meet needs.
Customer service is very responsive.

Cons

The system takes getting used to. It takes a while to understand what changes you make in the system impact what areas of the system, forms or employee's files.

Review Source
 
 

Tony from Concentric
Specialty: Manufacturing
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

January 2018

January 2018

Performance management made simple!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Trakstar's Performance Appraisal software that will help your organization manage feedback, goals, and reviews. You can also build customized appraisal forms, set SMART goals, and create flexible workflows to meet the needs of your organization. If you are looking for a new way to set goals and review performances, this is a great product to use.

Pros

We switched to Trakstar a while back for performance reviews and this product is extremely easy to use. It is visually appealing, has intuitive interface, and actually makes 1:1 meetings and performance reviews something to look forward to. We were unsatisfied with our old product and were looking for a program to make our reviews easier to perform, and Trakstar has made that process enjoyable.

Cons

When we first moved to Trakstar I felt that it was a bit clunky and hard to move around in Trakstar. Their new design, their customer service, and my continued usage have helped tremendously. Great product and Service!!

Review Source
 
 

Joey from IPT LLC
Specialty: Other Services
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Take your performance conversations to the next level!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

While this is an investment, it is one of the most comprehensive performance SaaS out there for it's price point.

Pros

Easy to use, near plug and play set-up, organization of data and helpful analytics! This software has kept us at the forefront of industry performance review standards.

Cons

Engagement is not intuitive, and still requires a champion pushing it forward in the organization, but I think that is standard with any platform.

Review Source
 
 

Jonelle from IMS
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

I'm happy with TrakStar.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For the money, TrakStar meets my needs.

Pros

I have confidence in TrakStar and am happy with the customer support I have received. My managers have no problem accessing information and are happy with the review process.

Cons

I would like to have the abiity to write reports. I wish the org chart was more user friendly - for me it isn't really usable.

Review Source
 
 

Dylan from Eastern Caribbean Supreme Court
Specialty: Legal
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Trakstar Set Up

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The staff are extremely friendly and always willing to assist. They also are willing to work with you to solve any issues you may face during the set up and rollout phase.

Cons

The competency dictionary does not suit the needs of all organisations, and in some cases requires remodeling.

Review Source
 
 

Jaimi Faux from RiskSense, Inc.
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Trakstar helps keep us

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Trakstar has been amazing. We previously had no performance management process in place. This tool is helping us align our department goals to the leadership goals, and on up the chain. The support team answers my questions professionally, and in a timely manner.

Pros

It is very easy to navigate.

Cons

As the product develops, it could have more features. And make it so you don't have to scroll all the way to the bottom of the employee list to scroll the horizontal bar.

Advice to Others

If you are an org that is new to performance management, Trakstar is very much worth it.

 
 

Randy from Nexus Engineering Group
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Trakstar Performance Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We bought this product last year to "automate" and streamline our Annual Performance Review/Assessment process. We found the software to be very user-friendly and intuitive. Additionally, Trakstar builds 5 personal sessions with an adviser who guided and advised our design and implementation of this software in bi-weekly sessions. This was a great way to help us move forward (and to force us to keep on task).

We found the process to work very well and was extremely flexible in allowing to implement company-specific policies and procedures.

We look forward to starting the 2016 review process shortly with very little effort.

Pros

- Flexible
- Intuitive
- great customer service (they continue to respond promptly to questions)

Cons

Not much -actually

Advice to Others

Take advantage of:
the customized competencies
the initial training offered (use the people and commit to following their implementation plan)

 
 

Joey from IPT LLC
Specialty: Other Services

September 2016

September 2016

New user falling in love

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

This product is practically plug and play. For a company with very little established feedback, looking to start right from the beginning, this software allows you to take advantage of the industry shift from annual to more frequent feedback styles with very little learning cycle requirements. It has a lot of coaching and guidance built into the software as well as 360 and crowd-sourced style feedback loops. Engaging without being overly flashy or gimmicky. We are super excited to use it!

Likes Least

So far, nothing has been bad. Everything has been exactly as advertised and then some.

Recommendations

Ensure that you choose a product on all facets of ROI. Not just cost, but true value to yourself, your employees, and your organization. Reviews make a huge difference, as does tenure. You don't have to go with the most expensive product, but don't short change yourself either. Unless you have vast amounts of experience, don't sacrifice coaching assistance for cost.

 
 

Jennifer from TrueMotion
Specialty: Software / Technology

August 2016

August 2016

Not bad but not customizable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

it got the job done when we needed to do performance management.

Likes Least

They were not very accommodating to any custom alterations which was very frustrating. We were sold on the fact that this would be a customizable solution but this was not the case.

Recommendations

Look at other solutions or reach out toe trackstar and get them to do more customizations.

 
 

Leslie from FNG
Specialty: Healthcare / Medical

October 2015

October 2015

Performance Management Tracking

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Easy to use, customization to fit my needs, libraries available

Likes Least

So far I like what I see amd feel it will meet my need.

Recommendations

Have an idea of what you would like and be able to explain it so they can look at ways they can meet your need.

 
 

Brenda from Sunny Hills Services
Specialty: Non-Profit

March 2015

March 2015

Trakstar has greatly improved our appraisal completion rate.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

As administrator, I can update competencies in multiple jobs simultaneously. Trakstar also has the capability to send customized emails to staff to remind them to take certain actions. The best advantage for me is I can run reports to see which appraisals are in progress, finished, etc. It makes it very easy to follow up with staff and ensure they complete appraisals on time. When we used paper appraisals we had about a 10% completion rate. Now, we are near 100%.

Likes Least

It isn't intuitive for all our staff. Some have embraced it and use it successfully throughout the year, but others only access it once or twice a year and have trouble navigating it.

Recommendations

View all their tutorials and help screens. Trakstar has a ton of them for users, managers and administrators, and I find them to be very helpful.

 
 
 
Showing 1-20 of 255

Dena from Bipartisan Policy Center
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Trakstar user

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Did not think it did what it should.

Pros

Theoretically easy way to track goals and performance.

Cons

Terrible interface. Difficult to use and very clunky.

Review Source: Capterra
 

Tim from Church Community Builder
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Tell them how you are doing

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

I like being able to go back and point out certain accomplishments to my employer during my annual review

Pros

When our company started to engage this tool I thought it was silly. I have an appreciation for Trakstar now. It is a place where I can keep track of the many things that get forgotten otherwise.
I can go back and review my accomplishments from the beginning of the year and also gain a perspective of my growth in the last 12 months

Cons

the initial learning curve seemed a little steep, but it feels natural at this point

Review Source: Capterra
 


December 2018

December 2018

Subpar in my recent experience

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It's easy to leave your annual reviews from the desktop. Quick to figure out as an end user from the employee side.

Cons

The format seems a bit limited in how you can set up the reviews for your company and if you have to reopen for an employee it can erase all their data they've entered. You can access from your mobile but it will not auto save your progress like it does from the desktop.

Review Source: Capterra
 

Sabrina from C-Gate Consulting Group
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

2018 Review - Consultant perspective

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Implemented Trakstar as a Consultant across 2 companies with very different use-cases - interesting experience in getting 2 work with 2 firms where I play very different roles (Firm 1: acting as Administrator and Manager - latter of which necessitates a lot of changes as I cannot be the de facto Manager; Firm 2: there will be Managers taking over the actual role, Goals and Notes will be used, etc.)

Pros

Flexibility to be rolled out for HR internal and consultants working on Human Capital initiative
Pricing model when considering getting multi-rater feedback from external sources
Mix between preset competencies and allowance to customize
Relatively user-friendly compared to other products
Flexibility in turning on/off features
My rep and the experience of the support team

Cons

a lot of hidden layers in compiling review forms
the initial set up where nobody talks to you before you upload that excel spreadsheet outlining the cohort groups - this was confusing at best and was the first touch-point with Trakstar - even if you attach a quick recording being a bit more granular on what is required there
lack of easy tracking capabilities of people completing reviews (as you get close to deadline and need to cat-herd individuals)
reporting is bit complex (that could just be me though)
would be great to get some guidance on resourcing this platform for perhaps a few different use cases

Review Source: Capterra
 


November 2018

November 2018

Intuitive and Valuable Tool

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Since their new design update, Trakstar is easy to use for the average employee. It's fairly intuitive, and the training sessions and videos are easy to grasp. I also appreciate the options to customize based on our company's performance cycle.

Cons

Although there's some customization available, I would appreciate more features. We're also big into reporting, and it's not possible to pull the exact combination of information/reports we need.

Review Source: Capterra
 


November 2018

November 2018

Trakstar makes tracking annual reviews easier

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like the ability to leave notes for coworkers in order to inform their team leads of the great things they are doing.

Cons

I don't always find it easy to pick just one category to assign to a note.

Review Source: Capterra
 

Lourdes from Gerety & Associates, CPA's
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Excellent performance appraisal software

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Excellent experience with support received in transitioning from another software platform; the followup is great.

Pros

What I liked most about this software is how user-friendly it is, the many features and useful reports it offers, the flawlessness of the implementation process thanks to our very knowledgeable and thorough account executive, and the excellent training our administrators, managers & employees received and have access to via video, phone and online support.

Cons

I have not encountered anything I dislike about the software yet.

Review Source: Capterra
 


November 2018

November 2018

Great review software, but a little complicated

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Trakstar software provides many ways to create goals, take notes and even send notes to co-workers.

Cons

Requires a lot of admin upkeep to be fully utilized.

Review Source: Capterra
 

Linda from Redwire, LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Trakstar appraisal software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall experience has been great - the product is a great value; it's easy to use and to teach others to use. The service team is very responsive.

Pros

It's an easy and intuitive platform from setting up to implementing and training others to utilize.

Cons

Keeping up with the upgrades can be challenging. However, Trakstar does their job of notification and preparatory work.

Review Source: Capterra
 

Jonathan from QGenda
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Just recently implemented

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We just recently implemented this software and it has made 1on1s much easier.

Cons

There is a lot going on but once you get use to it, it is a great software.

Review Source: Capterra
 


September 2018

September 2018

Trakstar

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

It makes it easy to document our performance and for the managers to update information. It flows easily between multiple offices.

Pros

It is simple and easy to use. Just by following the boxes or typing in information it will easily flow to the next area.

Cons

The software itself is fine, it is probably just the questions we have programmed to use. Some of the questions I feel could easily be made into just a check box instead of needing an explanation.

Review Source: Capterra
 

Jeffrey from Hilltop
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Nice way to have employees self evaluate and review performance

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Nice way for employees to track performance and add accolades. Can set goals to follow as well

Cons

When setting performance of yourself and picking grades, it can almost seem harsh for giving you a performance, for those being modest or wanting to improve. Would be best to go over with manager to more realistic grading

Review Source: Capterra
 


September 2018

September 2018

Trakstar got us on track!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

For a small company like ours, performance appraisals were inconsistent and arduous because we didn't have a simple, robust process. Trakstar has transformed our appraisal process, making it possible for appraisals to be done consistently across all departments, on time (not 3 months late!), and with insight from multiple team members.

Pros

We love the multi-rater (360) feedback capability! Trakstar offers "coaching tips" which are pre-written feedback statements to help supervisors find the right way to convey their feedback. For supervisors who are new to doing appraisals, that removes some of the apprehension and gives them a big head start.

Cons

The set up takes some careful time and consideration, but that would be the case with any software we chose.

Review Source: Capterra
 


August 2018

August 2018

Higher Educational - Trakstar Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The Customer Service experience is the best. They are very responsive by both phone and email.

Pros

The ease of use is the best feature of the software.

Cons

The goals - we had to do a work around and are using "measurements," and although this works, it makes it a little touchy when it comes to referring new users to the Trakstar support pages.

Review Source: Capterra
 

Rebecca from Birkman
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Simple, not overly-complicated interface, encourages participation

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Easy and fun to use, encourages MUCH more participation than any previous appraisal software I have used (which is usually associated with dread).

Pros

This software encourages you to input updates on your progress every month. This is an EXTREMELY valuable reminder because then you aren't racking your brain at the end of the year trying to remember your accomplishments. You can keep track of them year-round, and when your appraisal is due, the hard part is pretty much done. This helped a lot even for my 90-day appraisal. It breaks everything out among several competencies and it is a very user-friendly, dynamic interface that is kinda fun to use.

Cons

To be honest I cannot think of any criticism for this software.

Review Source: Capterra
 

Amy from Stand for Children
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Modern, streamlined performance management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Coming from a very clunky, slow SaaS tool, Trakstar is modern, fast, and easy to use. It saves as you go and warns you when changes might not be saved. It's very simple to add in goals and navigate around appraisals.

Cons

There are very simple abilities I would have expected (reordering goals after you've entered them) that aren't included, but I expect these to come with incremental tool improvements.

Review Source: Capterra
 


July 2018

July 2018

Good for small companies (less than 200 using simple appraisals)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Worked really well for a small organization hundred to 200 employees to accomplish the need to performance management processes

Cons

Like the ability to have multiple processes running at the same time like new hire reviews and semi annual performance reviews to be conducted concurrently

Review Source: Capterra
 

Rob from Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Our HR Department loves Trakstar

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great employee goal monitoring software and eliminates piles of paperwork and our HR department loves that.

Pros

Lets us easily track employees, set goals and watch those employees achieve those goals. It also allows us to push our employees to their full potential and increase the throughput of work in the company without having to track miles of paperwork for a few employees.

Cons

Would like to see even more functionality in Trakstar because not every company operates like a cookie cutter model. Sometimes you need more customization.

Review Source: Capterra
 

Brooke from Financial Services

April 2018

April 2018

Simple user interface, does what it's supposed to

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how it saves all my work. I've had a few times where my computer crashed, but I always come back to all my information. User interface is nice and it's pretty easy to learn.

Cons

I wish there was a bit more customization from a user standpoint. Set up was a bit time consuming too. Overall, I'm excited to have Trakstar at my company.

Review Source: Capterra
 

Ashely from Webcampuk

April 2018

April 2018

Easy Process

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is clean and simple user interface. There are all the features needed to conduct effortless evaluations of staff members.

Cons

The customer support line rarely answers your calls, most of the time you hit voicemail. However, they are pretty quick at responding to email.

Review Source: Capterra