About C-Store Office®

C-Store Office is a cloud-based inventory management solution by Petrosoft that helps businesses to keep track of their inventories and manage other back-office operations.

C-Store Office helps managers to eliminate dead inventory, manage shrinkage and spoilage, offer promotional opportunities and control implementation time and costs. The solution helps users to automate data-entry routines, maintain pricing consistency and manage overstock and out-of-stock situations.

C-Store Office supports integration with Petrosoft's point of sale (POS) and make to order (MTO) systems and various third-party accounting and POS partners such as Verifone, NCR, Wayne, Bulloch and Gilbarco. It also offers a mobile application that helps retailers to connect with thei...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

12 Reviews of C-Store Office®

Average User Ratings

Overall

2.93 / 5 stars

Ease-of-use

3.0

Value for money

2.5

Customer support

3.0

Functionality

3.0

Ratings Snapshot

5 stars

(5)

5

4 stars

(2)

2

3 stars

(0)

0

2 stars

(1)

1

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 12 results

January 2020

Crystal from Quality Car Wash

Company Size: 201-500 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2020

Multiple Years with System- and we are still growing with it!

Cstore overall is a great company to work for. I know many of the techs that I call by name and they are always prompt with responses and feedback. The Sales managers are equally responsive when we are adding features or need replacement equipment. I run multiple computer platforms for different areas of our company, and this is by far my favorite because it is both easy to use and is very stable and doesn't lose information.

Pros

The system has continued to grow and evolve, both within areas we bought the program for and also with areas that were not even a desire or thought when we purchased it more than 5 years ago.

Cons

Sometimes the upgrades cause issues with our process and procedure. Pages don't load or work like they used to. Because there are so many variations of end users, it can be time consuming to get the right person involved with the right information to understand what needs to be fixed.

Reasons for Choosing C-Store Office®

The sleek design of the Dashboard and internal screens are well laid out and look very professional, yet colorful enough to make it easy for our managers to navigate.

Response from Petrosoft

Replied January 2020

Thanks Crystal! We appreciate your feedback! We are working very hard to better serve all of our customers and will take this into account!

August 2014

Tiaira from BP Latrobe

Industry: Retail

Time Used: Free Trial


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

August 2014

C-Store Office Review

Pros

I like that I can access it anytime, anywhere. I can be out of town and check into things right from my cell phone or laptop. We can access any invoice from any timeframe to make changes if need be. We can look up all vendors and set up our orders so that we don't over-order or under-order. Never have we had a system crash when you lose everything (which we all know can be disastrous). The reports tab is a wonderful feature. From there I can look up gas sales from any timeframe and see how my sales have been month to month, inventory results, price book information, shortcuts for products that have special numbers to them, and even payroll. With this product we can keep track of cigarette sales (make sure none are missing), lottery sales, and inventory. Just everything can be referenced at the click of a mouse. And, being the manager, I need that access at my fingertips, and so do my assistant managers if I have a question for them. Also, there is a wonderful tool under the reports tab that will let you know what is a dead item or not selling too much. That way, you know what is hurting your overall GPM. You can mark them down through the price book, and get rid of it. And this way you know not to order that again.

Cons

I can't say that I have a least. They have always have been professional and courteous.

May 2019

Rex from Inspire Business Solutions

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2019

Best in its Class!

Very positive and highly recommend the software and the company. Many options for expanding features as needed.

Pros

Very well done software and hardware solution for the retail petroleum industry. Integrations and speed are two prime factors and they got it down! Can be used with just about any register, and provides just about everything you need from remote access to full back-office. Compared to others, PetroSoft makes the best hardware and software solution for retail petroleum based stores.

Cons

It cost more than many, but the quality is far superior from cheaper options.

Response from Petrosoft

Replied November 2019

Thanks Rex! We appreciate the rating. We are working very hard to better serve all of our customers and will take this into account in what we do moving forward!

July 2019

Mark from AM Ventures 1.31

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

July 2019

Disappointing functionality.

I have been disappointed with the customer support and the softwares functionality. The price book works well, but that is it. I would not recommend this product.

Pros

Price book management works well. But, that is it.

Cons

The accounting interface with quick books was unusable for my application, probably due to formula errors in the C Store office software. The support from Petrosoft was very disappointing and I spent a considerable sum with my accountant while he tried to help them sort out the issues (we eventually abandoned the effort entirely). Many of the reports in its portfolio appear to have formulaic errors and produce data that is unusable. Unfortunately, I had used the software for a year before recognizing its deficiencies and have only continued to use it because of the difficulty associated with moving to a new software. But, that is a process that I plan to undertake once I have time.

Reasons for Choosing C-Store Office®

It sounded like the best value for the money and I wanted a subscription based software, because I believed that it would be continuously updated.

Response from Petrosoft

Replied November 2019

Hi Mark, We would like to apologize for your negative experience with our services and company. We are working hard to better serve all of our customers and would like to learn more about your specific situation and work together to make things right. If you wouldn't mind sending and email to marketing@petrosoftinc.com at your earliest convenience with the preferred method to reach back out to you, so that our team can work towards a resolution with you. We look forward to speaking with you and working towards earning back your business.

November 2019

Susan from CUSSETA TRAVEL PLAZA

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

November 2019

Horrible software.

Overall my experience with this software was horrible. I would not recommend it to anyone.

Pros

I was excited about getting software to get our store's inventory straightened out.

Cons

We switched to this software mainly to get our store's inventory straightened out. What a joke. The representative that sold us on this assured us that if we sent in all of our invoices to their team that they would load them into our system to make things easier on us. Some ( not all) of the invoices we sent them got loaded in and let me be clear, it did not make anything easier. If anything it made inventory harder because they would change retail pricing and had everything under the wrong vendors, departments and categories. It takes twice as long to go back and figure out what someone else has messed up so that you can go back in and fix it. When they are trying to sell you this software they are so accommodating and will do anything they can to get you to sign up for this software and their extra charge inventory services (that do not work) but as soon as you sign those papers it is like you are bothering them if you have questions or issues. The representative that sold us on this software was extremely helpful up until the time that we signed up. Once we signed up and I called him concerning an issue he was extremely rude on the phone with me and I never got the issue resolved. Their representative was so unprofessional.

Response from Petrosoft

Replied November 2019

Hi Susan, we would like to apologize for your negative experience with our services. We are working hard to better serve all of our customers and would like to learn more about your specific situation and work together to make things right. If you wouldn't mind sending and email to marketing@petrosoftinc.com at your earliest convenience with the preferred method to reach back out to you, so that our team can work towards a resolution with you. We look forward to speaking with you and working towards keeping your business.