TradeGecko Software

4.38 / 5 (238)

Our advisors have recommended this product 37 times in the last 30 days

About TradeGecko


TradeGecko is a powerful cloud-based inventory and order management software for modern online businesses. Combining manufacturing, sales channels, locations, and currencies so that every product, order, and customer can be managed in one place.

Along with eCommerce stores on Shopify, WooCommerce, Magento, and Amazon, TradeGecko also integrates seamlessly with Xero, QuickBooks Online and ShipStation. Create purchase orders, backorders, stock takes and adjustments, plus easily track pack sizes, batches, and expiry dates. Email quotes and send customers a link to invoices with credit card payments built right in.

TradeGecko also includes detailed reports, customer insights and forecasts to track and predict business performance. In addition, the mobile app shows a quick glance at business data and makes it easy to create and manage orders, monitor inventory, and contact customers and suppliers.

Finally, a customizable B2B eCommerce Store gives every business the perfect platform to start selling wholesale online with a unique catalog and price list for each customer.



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Supported Operating System(s):

Web browser (OS agnostic)

238 Reviews of TradeGecko

Average User Ratings

Overall

4.38 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(144)

4 stars

(69)

3 stars

(8)

2 stars

(5)

1 stars

(12)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 238 reviews

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July 2015

Phill

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

July 2015

Love it

I have had a few bumps along the way with Tradegecko, but overall I love it. I was with Unleashed for 2 years when I heard about the Tradegecko integration with WooCommerce, which was exactly what I needed. I decided to do a quick trial in January to scope out the system for a potential end of financial year change over at the end of March. Within 2 hours I had decided to fully implement the system immediately. Mine is a particularly complex installation as I have a large number of WooCommerce extensions. Tradegecko has been relatively stable, but there have been a few learning experiences.

Pros

I was recently asked what I thought were the benefits of Unleashed over Tradegecko and my reply was that there, are none. The WooCommerce integration is a huge benefit for me, but even if that was taken away, I feel that Tradegecko has the edge. Unleashed does not do tax inclusive pricing well. If you are a wholesaler then this might not be much of a problem, however, if you are retailing too it does become an issue. Tradegecko seems to have solved these technical difficulties and it makes the system much easier to use.

Cons

If you have an integration with WooCommerce then I strongly recommend you have a thorough backup system on your website before you install then do any updates of the Tradegecko app or WooCommerce app. I have had a couple of issues with updates and have now learnt to wait a couple of days before updating - for one issue I think I was the first person to update and experience the particular issue and therefore the technical team hadn't had a chance to fully investigate the bug.

I have had a couple of issues with the helpdesk, but it was just one of their agents, and with any growing business there will be some technical staff who are more and less experienced than others. Also, their engineers don't work the weekends and I think this is something that could be improved, for a worldwide system and online so needs someone on hand 24/7.

On the positive side of this however, they have been very responsive to some of my constructive criticisms and seem genuinely interested in improving their systems.

Response from TradeGecko of

Replied July 2015

Hi Phill, Thanks for the honest feedback, and we are glad that TradeGecko has been able to help you meet your needs. We are always looking to improve our system and service, so we will be sure to pass your feedback on. Have a great day! Regards, Alicia TradeGecko

January 2017

Charlie from Legendary Herbs

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2017

Like a custom made order entry and inventory management system, without hassle and expense

The overall TradeGecko system is highly integrated, well designed, and operates without glitches. I never cease to be impressed how the TG team has anticipated every capability businesses such as ours need. Customer support is the best I have experienced in years. Rather than locking you into its own system, TG is an open system that facilitates working with other software and programs. Two TradeGecko (TG) features are essential for us. For customer order entry, TG allows us to automatically import orders from our website, Excel files, and its B2B. Manual entry possible. TG generates attractive invoices, packing lists and enables easy e-mail communication. Our supply chain is 5-6 months so inventory management is an essential 2nd feature. TG provides great functionality and is very easy to update. We always know exactly where we stand with inventory issues. Reporting is a 3rd valuable feature. TG provides invaluable data on individual customer and products. We don't yet integrate TG with our accounting and many of its partners but we plan to begin doing so in 2017.

Pros

Does what it is supposed to - at a high level. The order entry component is smooth, integrates with the real world and requires minimal training. The inventory management component simplifies inventory management and provides us with all the information we need to manage inventory (no small task).

Cons

There is nothing I do not like about the TradeGecko platform or its team. It is a well-managed business is my fear it will be gobbled up by a leading accounting software company

August 2015

Sterling from Ritual Rebirth

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

August 2015

Outstanding Customer Service and the Most Versatile Supply Chain Management Solution I've Found

Trade Gecko has been a dream for my small business, and starting early has allowed us to track growth as we venture into national sales. I can't wait to look back over our records and watch how much we've grown in a few years. TG has offered us above-standard integration of inventory management as well as our costs of purchase orders, which factor into profit reports per item over time as a "Moving Average Cost" (MAC). As a manufacturer, wholesaler and retailer, we have been able to use this and the "Buy Price" per Purchase Order to track our cost of goods (basically, we calculate that externally and mark it in the Buy Price of an item in a fresh Purchase Order - the MAC is adjusted over time to reflect profit margins as cost of goods varies by batch). One of the most exciting things about TG is their dedication to growth, which is based almost entirely off of customer feedback. We're very excited to watch the development of TG's manufacturer tracking services, which hopefully soon will allow us to calculate and track cost of goods by individual ingredient. As enthused community participants, TG has also given us beta access to cutting edge services that have already cut out our need for other 4th/5th party subscriptions. I feel like eventually TG will be our all around blanket production & sales management interface, and I look forward to that. For now, it's still more versatile than any other SCM solution I've tested, at least without paying $2,000+/mo, and as far as I can tell TG will remain useful as we grow through our business plan and even incorporate. TG has also allowed us to seamlessly integrate with our complex Woo Commerce shopping cart, which we use across multiple sales channels within a Word Press server. TG can track sales back to the individual channel and automate reports to our customers that reflect the proper brands and stores. This has been invaluable to our growth and expansion, and will continue to be for years to come. If you're frustrated and can't figure out which SCM or inventory management solution to choose in the vast sea of services, if nothing else try TG for their outstanding customer support. My favorite part about TG is that no matter what I need to know, figure out, or sometimes even invent, the staff is extremely patient and they know the interface in and out ' I've yet to try to do something within reason that couldn't be done, and it's never taken a CSR more than 2 days to thoroughly teach me how to do it.

Response from TradeGecko of

Replied August 2015

Dear Sterling, Thank you for the awesome review! We are glad that TradeGecko has helped your business to grow, and we are happy to hear that the features have helped you to save valuable time in your business. We truly appreciate your support, and will be sure to continue to improve our product to serve your needs!

November 2016

Jay from JC Elite USA

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

November 2016

Very useful with limitations

Tradegecko is a highly useful inventory software with some caveats. Since it is a browser based software, my company's employees can access the software and it's features from any computer or mobile phone (if they downloaded the smartphone app). But the browser based system is also somewhat slow and cumbersome. Browser refreshes are needed quite frequently to make sure that inventory stock are completely up to date but the refreshes take time to load and when you're in the middle of an order, it could be a frustrating to keep clients waiting. On the other hand, the smartphone app is still limited in it's functionalities (for example I would love to access stock control on my smartphone so I can "receive" items in the warehouse with just my cellphone rather than running to my computer). The same goes for TG's main browser based software interface. But having used the service for almost a year, I do notice constant improvements (some significant, some incremental) to the service whether it's a new feature or a annoying interface that's been squashed. Customer service is responsive to queries but I do wish they could implement user-requested features quicker. Another area of improvement is the POS interface. Currently, making a sales order is not very easy. I understand that this system is more suited for wholesalers but I wished it was designed with a retailer in mind. The ease of use is somewhat slow and clunky. Changing or return an order requires a whole series of hoop-jumping. It takes time to teach employees all the steps required for a sales order whereas other POS software are much easier and much more intuitive. I would like to point out that the intelligence reports are particularly useful, saving a significant amount of time (and money) over traditional spreadsheets or the pencil and ledger method. It is highly customizable and easily sorted to display the information you're looking. I've never any problem finding the information I wanted in the intelligence report. I was always able to sort and customize the reports based on exactly what information I was looking for. Overall my experience using TG is unequivocally positive despite the various caveats. I believe as long as the TG team stays responsive and alert to their user's needs and continues to improve upon suggestions, then I believe this software is highly useful for any business with inventory management needs.

Pros

Intelligence report is extremely useful! Being able to access TG on any computer is a huge advantage.

Cons

Smartphone app is limited. Browser-based software is somewhat slow requiring refreshes for up-to-date stock as well as pretty long loading times during navigation.

July 2015

Andrew

Review Source: GetApp


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

July 2015

Trade Gecko works well and is getting better everyday

From the time I started working with Trade Gecko, they have made a lot of efforts to improve their system. My business is 65 years old, at first I got the feeling that the developers knew nothing about proper business practices. Although it took some time, their customer service reps have finally figured out that I know what I'm talking about. I tested many different inventory companies before settling with Trade Gecko. TradeGecko was the best option.

Pros

Mostly anything can be done through csv.
Supports multiple price lists (selling and cost)
Supports multiple currencies
Able to sync with multiple sales channels
Able to sync different price lists to different sales channels (initial setup has to be done by TG to get this to work)
ie you can have Wholesale and retail websites with different prices and manage it from TG
Syncs sales and PO's with QBO Canada

Cons

For $200 per month, I would like to have phone support, not just email support.
If I want to make changes in bulk, I have to download the entire database, make changes to the bulk SKU's and then re-upload it. Working with the entire database in csv is very dangerous and has caused problems for me. I would like to see them improve this feature.
Only allows one supplier per item.
Most tasks are easy to do and learn. For advanced users, there are several little hidden features / obstacles that were difficult to figure-out, and left me wondering why didn't they tell me.

There are a few limitations that I have to work around and live with, but I believe with time TG will fix them. For example, you cannot input your own landed cost. You have to use their built in system that calculates landed cost from the PO. This is a huge headache; not all costs associated with a PO are payable to the supplier ie Transport, Duty, Broker Fees, Graphic Artist, etc.

Response from TradeGecko of

Replied July 2015

Dear Andrew, Thanks for the great review! We are glad that you chose TradeGecko out of the many options available. We are always looking to improve the system, and will definitely be sure to pass the feedback on. Have a great day! Regards, Alicia TradeGecko

September 2016

Laura from laura@lauralinden.com

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

September 2016

Great ordering software

Im a consultant for a small but quickly growing company that creates goods and wholesales them. The company needed ordering software to track sales order drafts, orders, and invoices, as well as partial payments and partial shipments. The inventory has LOTS of variables. We needed a solution that could interact with online, but could also be done by hand since so much of the business is done face to face. We needed something easy to use and attractive to look at that had good reporting and also graphs. It was hard to find software that wasn't solely linked to an online store. We're gradually adding a scanning barcode system for inventory, too, and are glad that will interact with trade gecko seamlessly.

Pros

It really hits ALL the main points of what we need, especially the partial shipments and payments as well as item variables. It integrates with several other types of software. It's helped the business tremendously, and the data on sales is fantastic in streamlining where to put our efforts, what to stock, etc.

Cons

Some functionality isn't there....small things you notice when you use this everyday like we do. i.e. Reports print on multiple pages, for example, but don't have the dates and title of report on each page, or even at the top of the report. You need to screen shot graphs in order to print them. And needing to duplicate orders in order to edit them after finalization.

Set up is overall fairly straightforward, but some aspects, if you make a mistake you have to start all over again. Since we had no idea of our costing when we got this software going, we didn't set it up correctly.

September 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

September 2018

Frequent Updates and Extremely User Friendly!

TradeGecko has really helped us crack down on lost inventory, keeping special pricing accurate, and making sure that we're getting paid for the inventory being shipped out. This is exactly what we needed and we're very happy with the product and service!

Pros

The clean look of this program isn't just for looks, it's incredibly user friendly and intuitive. One of the biggest pros though is that they are continually updating the program and improving the use and functionality of the software. They're also very easy to communicate with and give feedback to if you can possibly think of an additional feature. We use this program in a slightly less traditional way and their team has been great about making sure it fits our needs in the way we use it.

Cons

We've used this software since "the beginning" unfortunately that meant that when they got a little bigger, we did see a significant price increase. That being said, though the pricing is a little high, it is still worth it for our use. Occasionally there are some small bugs but they usually get squashed quickly since they update so frequently.

September 2016

James from American Candle & Gift Company

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

Transformed Our Business.

Trade Gecko has transformed our business,before we where overwhelmed with emails texts and phone calls,by my customers. But now everything is so organised. We tried so many other B2B apps, before Trade Gecko,with no success. And to top it all off,we get as part of the package,an awesome app,which we have on our iPads. We now don't need to take along any invoice books,or samples, when attending trade fairs,or when calling on our customers. And one of the many great things about using the B2B app is that, we are able to personalise it With our company logo's etc,so to all intensive purposes,it feels and works like we had it made Bespoke for ourselves. There are so many other aspects to the software,such as stock control,weekly performances sent directly to my iphone,I just don't know how we done business prior to using this App. And our customers can now order,at a time and place that suits them. Lastly and of great importance to small business,the price,I challance anyone to show me an app,anywhere in the marketplace,that packs so many great tools,in to a software package,at such a great price. Thank you thank you thank you. James O Kane American Candle & Gift Company

Pros

everything

Cons

No Payment Module

October 2014

Debbie from Sensational Kids

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

October 2014

Our Inventory Headaches are Gone

I run an eCommerce business in South Africa called Sensational Kids - www.sensationalkids.co.za. We curate and sell educational kids toys to people and schools across SA. When we embarked on this journey, I was somewhat naive as to the complexities involved with managing a large inventory of products. We started doing everything with a spreadsheet and our site back end system, but things quickly got out of hand. Our eCommerce dev company recommended that we consider integrating the site with a dedicated inventory management system that also spoke to Xero accounting. The team at The Hatchery spent 3 months evaluating all the inventory systems that had interfaces to Xero (incl. OrderHarmony, Unleashed etc), and after throwing TradeGecko (TG) into the decision making mix, we realised it was the system of choice for our requirements. PROS 1. Many inventory systems are weighed down by complexity and archaic interface designs. TG provides current design and interface cues that easily displace the competition when it comes to usability. I consider myself computer literate but by no means an expert, and I find TG to be so easy to work with. 2. Their API allowed our devs to build a seamless integration to TG. Now our inventory and site are kept in sync in real time. 3. Their interface to Xero has saved us a lot of time. A sale on our site goes into TG and then into Xero. Once approved, Xero reconciles the transaction against our bank statement, and whalla, I need do no more to ensure my accountant is happy :) 4. They have some great reports which give me a useful perspective on my inventory. Making good business decisions is so much easier. I am not yet an inventory guru, but thanks to TG I feel I am doing a pretty good job ;) CONS 1. At times, our devs found turnaround of integration issues a little slow. All contact I have had with TG from a user support perspective has been very efficient, but if you are considering a complex integration then ensure your devs talk to the TG devs in advance. 2. There is no bulk image management process that works well for eCommerce clients like myself. We manage images using our site's back office system, and this works well except for those times when we want to use the TG mobile sales app and then need to manually sync all images to TG. SUMMARY Simply put, my business wouldn't be where it is today if it wasn't for this easy-to-use and comprehensive inventory management system. I highly recommend this system!

May 2019

samer from Panorama Distribution

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

May 2019

Great system for our expanding business.

The top benefit is that we have all the information we need for every customer of ours right in one place. As well as how easy it is to add new items to our inventory and keep track of them as they come and go.

Pros

I like the user friendly design, you just follow the steps such as create a customer, create a sales order, create a purchase order for any items that you are out of stock in, receive your purchase order items so it updates your inventory, adjust all items in customer sales order accordingly, once these have been done you finalize the order and email the invoice to your customer. Once all these steps have been completed and you received payment from the customer you mark the order as paid, and that is it you are now finished.

Cons