Zoho Inventory Software

4.33 / 5 (110)

About Zoho Inventory


Zoho Inventory is a cloud-based inventory management solution designed for small to midsize businesses. It features inventory management modules including reporting and analysis, vendor managed inventory and lot traceability. It features mobile compatible apps for Android and iOS devices.

Zoho features built-in shipment estimating, tracking and delivery confirmation features that allow users to invoice, ship and track products. The solution allows users to create purchase orders, backorders and drop shipments. Users can track every item in the inventory with serial number and batch tracking feature.

Zoho Inventory integrates with multiple e­-commerce sites such as eBay, Etsy and Amazon. It is priced at a monthly subscription based on the numbers of orders processed per month.

As a Zoho product, the solution is integrated within the Zoho Finance Suite. As such, it features integration with books, Zoho’s accounting and bookkeeping solution. Pricing is based on a monthly subscription basis.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

110 Reviews of Zoho Inventory

Average User Ratings

Overall

4.33 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(54)

4 stars

(43)

3 stars

(8)

2 stars

(5)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 110 reviews

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March 2018

Peter from Addendum Covers LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

March 2018

Very complete management system. Take a while to set up and the integration with vendors is tough.

Currently none because of frustration with setting everything up and some roadblocks I have run into. I really want to get this up and running so I can implement throughout my organization but the current challenges are driving me nutz.

Pros

Very complete! I like the overall feel and UI for this software. I like how it was thought about and implemented. I like that it offers many integrations and generally can do nearly everything I need it to do. I like how it is like lego's, I can select one module and then when ready set up another Zoho module and they will work together. Over all I like the product.

Cons

Set up documentation could use some work. Getting stuck when so close to complete caused me to stop using it due to frustration. When returning, my trial was over before I completed the setup. I am not going to purchase until I know it will work and meet my needs. So now I am stuck using the free version when I want more. Meaningful documentation and/or help and I would already be a customer using the software. Instead I am aggravated and frustrated figuring out what my next step is. Use Zoho or look elsewhere.

October 2018

Brett from WellSource Nutraceuticals

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

1 of 5

October 2018

Love the Concept, reality is that its not ready for ecommerce

Poor. I ran out of room on the cons: lack of business acumen. No ability to convert or auto convert specific sales transactions from various sales channels to final invoice in zoho books. The funny thing in discussing the sales order to invoice issue, "So many people ask for the capability". Crazy idea for an ecommerce co with multiple landing pages, Social media, and various sales channels. We have attempted to work with Zoho One and Zoho Inventory because I love the concept of having all the various systems on a single platform. You would think the mitigation of risk in todays world of ecommerce might be accomplished. I think what Zoho has perfected is the proverbial "Jack of all trades and master of none". There are simply countless holes, errors, and omissions that for one reason or another Zoho's Development team have not addressed or can not get to because the list of fixes is too long.

Pros

proposed functionality and inter connectivity with CRM, campaign, books, etc...

Too bad it does not work

I do like the chat to support, although they rarely have answers. When attempting to chat to support tonight for the below issues the system turned it into an email. Hopefully they will get back to us over the next 2-3 days.

Cons

Does not work or function properly.

example 1) ~500 transactions via amazon merchant fulfilled. Inventory was out of sync within 2 days. Orders stopped being pushed from amazon into our system as sales orders and the customer service issues ensued. Zoho had no answer and we turned off the inventory. Most if not all 3rd party consultants we have spoken to advocate back end fixes using Zoho Creator and deluge.

example 2) We add a new zoho one license for a consultant yesterday. a) the new email assigned to the consutlant does not work. b) zoho inventory decides to do a reset asking the consultant and all of our employees to walk thru the start up menu. Upon enabling zoho inventory once again, all of our transactions except those for the past 4 days are accurately in zoho inventory are in the system as sales orders. Upon review of our amazon marketplace zoho inventory integration it was turned off. Upon attempting to enable the amazon marketplace integration the application immediately recognized our credentials. Just missing last 4 days sales orders.

No integration with shipstation, its on their roadmap.

No ability to concurrently hold and run amazon merchant fulfilled and amazon FBA inventory, not supported by zoho inventory. Its either one or another.

Zoho flow integrator is limited and most 3rd party consultants laugh when you ask about using the application to resolve some of the funcationality issues between the various zoho applications.

August 2017

Megan from LEGACY TEAM SALES

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2017

Amazing Value

For the money, the value of this product is fantastic. It has lots of options and ways to view and track your inventory. We needed something simple and straightforward, and this covers our needs and more.

Pros

It has what we need - the ability to track inventory for our warehouse items. We don't need any fancy bells or whistles. We don't need it to be an ordering or sales system. We just want to know our current counts, and be able to make adjustments as needed. Zoho Inventory does all of that and more. And for the price, you really can't beat this inventory software system.

Cons

For our needs, it had too many additional features. I don't need purchasing or sales orders. But we just don't use those screens, so it's not a big deal.

August 2018

LINA MARIA from PDVSA-Intevep

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Easy to use and very effective

Pros

We acquired Zoho Inventory through our Computer and Computing Department, which, observing the great problems that were presented to us with the classification of samples, offered this excellent tool that, complemented with other software, has substantially improved our performance at work.

Zoho Inventory is a powerful tool that allows us an adequate and standardized classification of our chemical samples, converting them into information that can be inventoried, leaving as a result the organization that every company or corporation in charge of the chemical area wants, that is, a sample coherently organized. For this reason we strongly recommend this software.

Cons

A software that is constantly updated and improved, based on the observations and suggestions of its users; with a technical department of high capabilities that identify software problems and improve them in their updates, because I believe it is a software that has no weak points that have to be reviewed here.

July 2018

ANTONIS from www.antonisdelta.com

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Love this software! Really useful.

To manage and monitor inventory reports on a daily and weekly basis!

Pros

I use this software at the studio to monitor and manage inventory reports, and easily access data and plans for our daily, weekly and monthly schedules, especially delivering photographic equipment, receiving orders and monitoring the overall process.

Cons

The price! It could be a better deal, more cheap. I find it a bit expensive. But apart from this, I am happy with this product!

March 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2019

Time to tall thank you

it is more then year i am using Zoho Inventory, Zoho Book, Zoho CRM, Zoho expenses, in our 3 company, it helped me to be on top of my business, it improve performance of my team, it improved our customer care service, it given me chance to control easy our inventory.

Pros

Very smart, Easy, comfortable. maximum mobile, affordable, reliable,

Cons

seems i done have more chance to extract cost of each item, FOB, Transport, Import duty. other duties.

July 2018

Jose Rafael from PDVSA Gas Comunal, S.A.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

An invaluable tool to organize our stock at work.

Before using Zoho Inventory, we had a software compendium that allowed us to do the same work now, but we took a lot of time in the organization of accounting and distribution of liquefied gas. Zoho Inventory agglutinated all these functions simplifying the work of inventorying

Pros

Another great invention of the Zoho brand, with its inventory version, has created excellent expectations in our company, and there are many reasons.

-Organizes in real time the stock of LPG liquefied gas in bulk, allowing us to know exactly how much product we have.

-Elaboration of simple route guides for each of the products.

-Organize the order, shipping, payments, and information of our customers.

- Update the status of the order in real time

Cons

Like other programs of the Zoho chain, it is essential that the internet has an acceptable stability and speed, otherwise the software does not work optimally

September 2018

Omarie from K08 Sounds

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

September 2018

Works great! Easy and efficient

Pros

I’m a big fan of all of the branches to Zoho. Same goes for the inventory application, I can easily add/delete and manage inventory items and merge them into my Zoho CRM. Capatability is amazing.

Cons

It could be a little more customizable with certain items but for the most part this is an overall great inventory management option.

March 2018

Tanya from GMc Energy Limited

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

The only inventory tool you will ever need

Pros

This tool allows me to record my sales, purchases and other expenses. Send quotes and invoices to clients from within the tool, as well as store contact details for my client and suppliers list.

Cons

When doing the composite items, the tax for individual items aren't added to the total cost, so you have to manually adjust the total cost.

March 2019

Bakari from Chadderdon Lestingi Creative Strategies

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2019

It's pretty good.

Pros

I like that it allows me to setup groups of pricing, which lets me cover a lot of variables in pricing. The integration with Books is solid.

Cons

This is a general issue with all Zoho products, but bulk-updating/editing is either unavailable or very limited.

I also need the ability to price on a curve. So for instance, I deal with products whose rates change based on the quantity. A quantity of 1,000 is more expensive per unit than 100,000 and I sell any quantity in between. I would like to be able to either draw a curve which represents the price per unit, or set several price/quantity breakpoints and have Inventory calculate the costs in-between. This would allow me to have ONE flexible item instead of 15 instances of the same item at different prices and quantities. This would make my job EXPONENTIALLY EASIER. Please consider.

March 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

March 2019

Inventory management for SME+

Pros

Powerful yet easy to learn and manage - Lovely interface.
Very useful to grow (and grow with) your business.
Seamless integration with Zoho Books.

Cons

Not the best for managing large, technical inventory. Although composite items are available, it is a bit cumbersome to switch between the two.
Needs better integration with Zoho Commerce. The two should become one product for those that need an online store. Zoho Inventory would make a good backend for the eCommerce site.

December 2017

Nick from SENSE Ladieswear

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2017

Zoho inventory modul is very good tool for efficient driving own Business!

Usability, connectivity with other modules. Mobile AND Desktop Version!

Pros

I like the strategy of ZOHO in their business model. The possibility to connect different Solutions (modules) with each other, and use this connectivity to develop own work flow. As a small start-up (3 persons) we are happy to use zoho Tools for free. In the beginning of our Business it's very important to have the solution like ZOHO. We can't pay after 4 month of work. If the Trial period could end, we would have to change to usual open source solutions with tabeles. One thing I can say, I would never change this system, if I have build my business on it's basis. But I need more time to be able to pay for this service.

Cons

I would like to use this solution in another language. In this case I talk about russian language. If you have some Project on GitHub, I would like to help to translate! Until today I didn't found some serios cons.
Thank you!

June 2018

Darian from Eview 360

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

June 2018

Inventory Management that isn't scary

Easily manage our store inventory for furniture, millwork and accessories between team members for global programs.

Pros

Zoho Inventory works well for tracking orders, and monitoring your inventory stock. It is a plus that it offers connections to services such as Shopify, WooCommerce, etc.

Cons

Not all of the available connectors work to sync both ways, and sometimes that additional cost to connect your store with the inventory system is a hassle.

March 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

March 2019

Need more integration

Pros

user friendly- and quick loading for the page

Cons

integration platform missing with online merch website

March 2018

Johann from INKCUPS

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

Very Easy to Deploy and Use!

Overall it is a great software that will help you to grow your business and have control of it in a very easy way. From the beginning it is easy to setup and configure all the needed settings.

Pros

User Friendly, Quick Access, Many Features Available, Language Options, Currency Options and very easy to integrate.

Cons

Some translations not that good, Email support not that fast. There are other options that should be available, especially for other countries than US.

July 2017

Tanya from GMc Energy

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

An excellent tool that makes selling and keeping track of my stock very easy!

It just makes doing business easier. Saves time and helps to make more money.

Pros

I can store all my products, invoice and track shipping, payments, and delivery all in one location. It just makes the whole invoicing, sale right through to delivery process easier! And the integrations to various platforms

Cons

I linked zoho crm, but I am unable to bill directly to someone who is in my crm from inventory, I had to add the client manual.

February 2018

Scott from Right Now Mobility

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

February 2018

Zoho Inventory Great for the integration

Customer support is lacking, a lot of web help from other users, google it, you'll find the answer if tech support fails.

Pros

I love how it integrates into the rest of the ZOHO Platform. Using ZOHO/ONE is a low cost way to get all of the features of ZOHO.

Cons

I don't use Inventory for the webstore features, which could possibly be the best use of it, however I just wish the serial number features could track for rental purposes of the items.

December 2017

David from A4

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2017

Seems like a very good product. I have never used it before, and it can be overwhelming.

Have not got it yet, but i know that it will save us some time when we get it up and running smoothly.

Pros

Seems like it has a lot of features and i am looking forward using it in 2018. It has a lot of automation compared to a local software that we are currently using. We are expanding fast, and that's why we want to use zoho inventory, to get as much as possible automated and speed up all processes. Very exited!

Cons

We have never used zoho before, and it can defiantly be a bit overwhelming when trying it out for the first time(first period). Sometimes it seems like it has too many functions, but that is probably not the case when you reach the need for those things.

Also i find it a bit difficult to sync all the programs that zoho offers. Like the CRM with the Inventory.

April 2018

Jane from Jane's Agenda

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

April 2018

Not as useful as expected.

I can update my inventory in all of my marketplaces easily.

Pros

I like that I can update all of my inventory in marketplaces all at once as I have several shops. Updating products is fairly straight forward.

Cons

I dislike that the order screen has to be used. I don't use invoices, and I prefer to use ShipStation for my shipping as it utilizes barcodes or order tracking which is so much faster, so I don't really need anything with the order screen. I wish it just updated my inventory as sold and had the option to not even have the orders area. I'm afraid that marketplaces will be notified when I don't want them to, as they are already being notified by my other services. I'm still really trying it out, but so far it's not exactly what I need.

June 2018

Kevin from Vapeco

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2018

Full Inventory for your Sales Business

Pros

Integrates with Zoho CRM to save time on manually entering information into invoices. Product building is a breeze and it seems to track inventory QUANTITIES accurately. Clean templates and tons of room to customize everything.

Cons

Uses a "physical" and "accounting" inventory valuation system, which is confusing to look at. Was recently updated and working better.