Firm Central Software


 

Firm Central by Thomson Reuters is a cloud-based legal management solution. It features matter management, time and billing, scheduling and document assembly.

All Firm Central packages offer client, matter, document and task management. Users have access to centralized case files and client databases. The matter management module helps users organize contact information, tasks, notes, documents, communications with clients and calendar events.

Firm Central’s Essential package includes all that, plus Time and Billing module. Users can log billable hours into the system and apply fees to specific matters. Premier also includes a scheduling module, deadline assistant, which uses Westlaw legal calendaring rules (or users’ own templates) to sync firms’ calendars.

Firm Central integrates with Thomson Reuters’ Custom Forms and Westlaw Doc & Form Builder. Users can also save forms and documents, customize them and automate their assembly.

The pricing is per user per month.Three different packages are available: Core, Essential and Premier.

 

Firm Central - Home screen
 
  • Firm Central - Home screen
    Home screen
  • Firm Central - Matter page
    Matter page
  • Firm Central - Pre-bills
    Pre-bills
  • Firm Central - Time entry
    Time entry
  • Firm Central - Account balances
    Account balances
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

56 Reviews of Firm Central

 

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Software Advice Reviews (5)
More Reviews (51)

Showing 1-5 of 5

Tonya from Law Office of Tonya D. Cromartie PA
Specialty: Divorce
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Don't waste your time or money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's shockingly bad software put out by Westlaw. There are much better alternatives such as Clio or Mycase. They don't require a subspription either. I expressed my displeasure and have paid for it for years. They won't let you out if you are unhappy. I could design a much better alternative. Other attorneys I know are equally baffled by the inferior software. Maybe if you could cancel, they would design a competitive product.

Pros

Supposedly integrates with Westlaw
It's included in your Westlaw bill and you can autopay
Cloud based

Cons

Not user friendly
Doesn't have a phone app
Doesn't integrate with Outlook
Requires a subscription
Not the quality of competitor software

Review Source
 
 

Laurie from Law Office
Specialty: Estate Planning
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

No refund available

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My team used this product for less than a month and when we expressed our dissatisfaction, they would not let us out of the contract. Buyer Beware

Pros

Nothing - I liked nothing about this product. There is nothing about this product that I liked because it is so difficult to figure out.

Cons

It is geared toward Matters, not Clients. Apparently there is a fix on the way to change this, but from what I've seen, Westlaw has been saying that for some time now. This product is very user-UNfriendly.

Review Source
 
 

Dee Dee from Law Office Derek R. Van Gilder
Specialty: Litigation
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

HORRIBLE HORRIBLE DO NOT PURCHASE. YOU WILL BE STUCK IN A CONTRACT AND NOT A USEFUL PROGRAM

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

BUYER BEWARE!!! CUSTOMER SERVICE, YOU GOT TO BE KIDDING ME. THE SALES FOLKS ARE GOOD. THEY WILL CONVINCE YOU THAT IT IS THE SMOOTHEST PROGRAM AROUND. THEN THEY DISSAPEAR WHEN YOU PURCHASE PROGRAM

Pros

NOTHING. IT WILL NOT DATA SORT BEFORE YOU PRINT THE INVOICES. IT WILL NOT GIVBE YOU A CASE LEDGER. I CAN GO ON AND ON ABOUT HOW INEFFECIENT THIS PROGRAM IS.

Cons

EVERYTHING! I CANNOT EVEN BEGIN TO TELL YOU THE NIGHTMARE WE ARE HAVING WITH THIS PROGRAM. BILL CLIENTS MONTHLY. IT WILL NOT ALLOW YOU TO DO THAT. IT PRINTS EVERY INVOICES UNDER THE SUN INSTEAD OF DOING A BALANCE FOWARD, IT PRINTS YOU THE PRIOR BILLS.

Review Source
 
 

Emily from Ivy Law Office, PLLC
Specialty: Family
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Not user friendly and difficult invoice/billing system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The cons definitely outweigh the pros here. If you are a person who needs your computer systems to be intuitive and user friendly then do not use Firm Central. Firm Central offers a lot of teaching help, but it was still just too difficult for me to learn a "better" way of working with it. I thought that the frustrations I was feeling when I first started using the product would lessen - you always have a learning curve whatever system you use and Firm Central truly does have a great one-on-one learning system. But as I used the product more and became more used to it, it's only gotten worse. Firm Central has actually kept me from doing a lot of my office work because it is so difficult to use. I'm going to have to purchase another firm management system even though I still have around 5 months left on my Firm Central contract.

Pros

Price is not bad. I was offered a "2 for 1" deal. Also, Firm Central is just generally a good price for a firm management system.
Great support. Firm Central offers a really in-depth one-on-one learning opportunity to help you get to know the system. Firm Central also offers teaching tools like pdfs and videos. They are usually easy to find.
Easy file saving. You could save client files, word docs., etc. onto Firm Central through a desktop app. Very helpful.

Cons

Not user friendly. Just everything about it is not user friendly. All the fonts are small and difficult to read and the website lays out the material really spread apart.
Not easily customizable. Customization is a pain and I usually had to re-do it because it was hard to figure out where the customization was going.
Calendaring. Just use your gmail calendar or outlook calendar. It is great that Firm Central syncs the client/matter calendar with outlook (and I believe gmail) but again, the way the calendaring is set up and how un-customizable the calendar system is makes it easier if you just use a outlook by itself or gmail.
Billing is awful. The input portal is too small and difficult to read. The drop-down/populating system is not very easy to use. The way you actually input your billable time is just time consuming.
Invoicing is awful and frustrating. The way Firm Central does its invoicing (using pre-bills) is again not user friendly. I had to re-do my bills multiple times because I would always not populate the correct matters, time, etc. And this is after getting such good support and one-on-one learning! It just is not intuitive. Furthermore, "paying" the invoice through the client's trust account is not user friendly either.
Not monthly - only yearly subscriptions available.

Review Source
 
 

Evelyn from Mirer Mazzocchi Julien & Chickedantz, PLLC
Specialty: Employment
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Paralegal

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I liked that it was user friendly, uploading the documents was simple, and they give you training for collecting discovery.

Cons

You had to reformat documents and the website would freeze when uploading. The Microsoft word features didn't really work.

Review Source
 
 
 
Showing 1-20 of 51

Janet from Keese Hargraves LLP
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Not entirely user-friendly, but good bang for your buck

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The calendaring feature is great! Most of the people we have asked for help with the program have been extremely responsive and helpful.

Cons

There are so many options in the Deadline Assistant, that it is often difficult to find what I am looking for. For events like "Court Holidays" or "Attorney Out of Office" I have to create a fake client matter and calendar it for that just so the entire office can see it. I wish there was a way to make an event, viewable to the entire office, without having to attach a matter to it. Integration has not been as swift as we though it would be. It's laborious and extremely time consuming to move all our clients' documents from our current platform to Firm Central.

Review Source: Capterra

  Response: Thomson Reuters, Thomson Reuters- Duplicate Do Not Use

Date: December 2018

December 2018

 

Dear Janet,
Thanks for taking the time to write a review for Firm Central. We're glad you're finding good value with the software and it's been beneficial for your office. We're happy to say that the feature you mention below, creating non-matter events and sharing across the office is being released in Firm Central this month. Please reach out to your product specialist if you'd like assistance with training on this new functionality. Thanks for being a valued customer!!

 

Lauren from Thoame Law PLC
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Firm Central Case Mangement Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how it is very user freindly. It is easy to navigate, and customer support is excellent.

Cons

I would recomend that Frim Cen tral/Westlaw allow their customers to have trial access to their addins before commiting to a subcristion agreemnt (or an increase in their subcription agrrement). There are many futures that I think could be benifial to our firm. However, I want to test the product before commiting to it.

Review Source: Capterra

  Response: Thomson Reuters, Thomson Reuters- Duplicate Do Not Use

Date: December 2018

December 2018

 

Hi Lauren,

Thank you for your favorable review of Firm Central. We are very happy to hear that you find the software easy to use and are leveraging the expertise of our customer support teams. With regard to the trial process, that is something that we are working on and we will definitely pass along your feedback. Thanks for being a valued customer!

 

David from Rose Law Group
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Not what we expected.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I would not recommend it.

Pros

The sales presentation was good. The software itself has not performed well.

Cons

It is not fully integrated with outlook - so every update to FC also has to be updated to outlook. Rule updates come late - our state revised its rule and gave 7 months notice of the rule change, FC is still making rule changes 3 months after implementation of the new rules.

Service requests are poorly handled and we often get bumped from one person to another who just want to talk about the experience. We still experience mistakes in calendaring (sometimes extra days are added for no apparent reason) and we end up having to double check everything which defeats the purpose of getting this software.

Review Source: Capterra

  Response: Thomson Reuters, Thomson Reuters- Duplicate Do Not Use

Date: November 2018

November 2018

 

Attorney McDowell,
We are sorry to hear that Firm Central was not what you expected. We strive to provide excellent customer service and employ a dedicated technical support team for our Firm Central users to leverage with any technical difficulties. Our product team is very responsive to customer requests as well. Please let us know if you'd like to set up a call for assistance. Thanks for being a valued customer.

 

Kristine from Akland Law Firm PLLC
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Good product, needs a few more tweeks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of tracking time and generating invoices

Cons

hanging billable hour rates based within a matter is difficult and time consuming.

Review Source: Capterra

  Response: Thomson Reuters, Thomson Reuters- Duplicate Do Not Use

Date: September 2018

September 2018

 

Ms. Akland,
Thank you very much for your review of Firm Central! We are pleased to hear you find time tracking and generating invoices easy with Firm Central. We would welcome an opportunity to further discuss the matter hourly-billing rate issue you mention in the review. We are actively working on building out flexible and alternative billing rate options that will hopefully have a positive impact for you. Thanks so much for your business!

 

Clay from Clay Johnson Law
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Like it alot!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We like the software alot and customer rep. did a great job in training. We got up and running in a hurry!

Pros

The intuitiveness of it!

Cons

nothing

Review Source: Capterra

  Response: Thomson Reuters, Thomson Reuters- Duplicate Do Not Use

Date: September 2018

September 2018

 

Mr. Johnson,
Thank you very much for your 5 Star review of Firm Central! We are delighted to hear your experience with the product has been extremely positive and you were able to get up and running quickly. Please don't hesitate to let us know if you need any assistance with advanced training down the road. We want to ensure you're maximizing the benefits of Firm Central! Thanks so much for being a valued customer!

 

Stanley from Stanley Bernstein Law Firm
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Firm Central Software Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It was over sold in the selling process.

Pros

The fact that it is comprehensive in its approach.

Cons

The features have not reached their potential and need further development.

Review Source: Capterra

  Response: Thomson Reuters, Thomson Reuters- Duplicate Do Not Use

Date: September 2018

September 2018

 

Mr. Berstein,
Thank you for reviewing Firm Central. We are pleased to hear you like the comprehensiveness of the product. We would be interested to hear more about which features you think need further development. We offer a link within Firm Central at the bottom of the page titled "Improve Firm Central." We prioritize our enhancements based on feedback we receive from our customers. We'd love to hear your ideas. Thanks for being a valued customer!

 

Amanda from Swanson Law, P.A.
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Firm Central Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I like the ease of use that this software provides.

Cons

I do not like that the billing doesn't put all matters for one client on one invoice. Sending multiple invoices to one client can be confusing to the receiving party.

Review Source: Capterra

  Response: Thomson Reuters, Thomson Reuters- Duplicate Do Not Use

Date: September 2018

September 2018

 

Hi Amanda,

Thank you very much for your complimentary review of Firm Central. We are thrilled to hear you find it easy to use and will recommend Firm Central to your peers. We will pass along your billing feedback to the product developers-- this is something they are working on. Thanks for being a valued customer!

 


September 2018

September 2018

Good idea in theory, but still has bugs that need to be worked out.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall I would not recommend this product. Work disappears from the software, and in a lawfirm this is unacceptable. The software needs to be 100% reliable.

Pros

I like that it is cloud based, perfect for small firms. It integrates with Outlook to schedule calendar items. You are able to work remotely becuase it is cloud based.

Cons

There are many bugs. The desktop application is often just gone from the explorer menu, things you import disappear or never upload to begin with. I am still waiting for TR to figure out why my documents just disappear.

Review Source: Capterra

  Response: Thomson Reuters, Thomson Reuters- Duplicate Do Not Use

Date: September 2018

September 2018

 

Hello,
Thank you for your review and we are sorry to hear you are encountering issues with the Desktop integration. We have been diligently working to resolve any bug issues and have successfully solved the majority of the problems. We are here to help should you need further assistance!

 

Joanne from Anderson and Associates LLP
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

It has been relatively painless to start using it and all users are finding it easy to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I think we've consolidated information that was in multiple places. That's the biggest plus.

Pros

The search function is great. The deadline assistant is also very useful. We use it to manage our multiple clients with multiple deadlines and it's working beautifully.

Cons

The contact/client list is a little tough to navigate if you're going through the whole database to review data entry progress. The search function fixes that drawback.

Review Source: Capterra

  Response: Thomson Reuters, Thomson Reuters- Duplicate Do Not Use

Date: June 2018

June 2018

 

Dear Ms. Urena,
We are glad that you are finding Firm Central easy to navigate and use. It's great to hear that managing your deadlines has been streamlined and that you are leveraging the power of our global search functionality. Thanks so much for being a valued customer and please let us know if you need any help along the way!

 

Michael from Consumer Legal Remedies, APC

May 2018

May 2018

Project management team has been incredible and made our transition seamless.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Total firm management from one platform and scalable for a big firm with lots of cases. Project management team has been an absolute godsend for us!

Pros

The platform is so intuitive and the customization is superb. The system is quick and we have everything we need at our fingertips to run our firm for the foreseeable future.

I am blown away by how professional, prompt and helpful Project management team assigned to my account has been.I can't say enough good things about the team. they have gone above and beyond what I expected from Firm Central and stepped into the shoes of the tech assigned for my migration since he was away on vacation. Team helped us troubleshoot the migration process and we are up and running already with over 730 active lawsuits! AMAZING CUSTOMER SERVICE!

Cons

I would love a "batch" time entry option for the cases in which one task has been performed/applies to all.

Review Source: Capterra

  Response: Thomson Reuters, Thomson Reuters- Duplicate Do Not Use

Date: June 2018

June 2018

 

Hello Michael,
Thank you very much for for the positive review of Firm Central. We are thrilled to hear that you've had such a positive customer experience! Please utilize the many resources we have available as you continue to use the product and don't hesitate to reach out with questions. Thank you for your business!

 

Christopher from Gitlin, Horn and Van de Kieft LLP

May 2018

May 2018

I really like working with this product. It's simple to learn with responsive customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's laid out well; has all the features you need for firm management; the connection with Westlaw research platforms is also very helpful.

Cons

Mastering the billing aspect takes a bit of time, but the customer service can help you with this.

Review Source: Capterra

  Response: Thomson Reuters, Thomson Reuters- Duplicate Do Not Use

Date: May 2018

May 2018

 

Dear Attorney Van de Kieft,
We are delighted to hear that you find Firm Central simple to learn with excellect customer support and that you've been able to utilize the complimentary training and resources that we provide with the product. Please don't ever hesitate to reach out for additional training or product questions you may have. Thank you very much for your business!

 

Savannah from The Eroen Law Firm
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

The customer service & support that comes with the software is by far the best part. Customer support is A+

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It actually protected us from a ransomware attack that annihilated all of our files on our server

Pros

I like the cloud-based technology and the constant updates to improve the software. Additionally, it is very user-friendly and the customer support is great. We love Customer support and she's always there to answer our questions.

Cons

Billing takes a little bit more time than my old software, which allows you to duplicate entries. I also wish that you could edit the "open date" since we uploaded older files, forgot to change the date and then couldn't edit it

Review Source: Capterra

  Response: Thomson Reuters, Thomson Reuters- Duplicate Do Not Use

Date: May 2018

May 2018

 

Dear Ms. Estenson,
Thank you very much for your product endorsement for Firm Central. We are thrilled to hear that the product is working well for you and even protected you from a ransomeware attack. We will definitely pass-along your feedback to our product developers. Thanks for being a valued customer!

 

Bryce Edward from Elizabeth S. Pagel, PLLC

May 2018

May 2018

A great system that may one day be magnificent.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Client/Matter management and organization. Document builder. Time/Expense billing and accounting.

Pros

Potentially any firm could be run on Firm Central almost exclusively. It's designed to contain anything and everything a firm could administratively need, and succeeds on most levels in that regard.

Customer service has been exceptional as well. Each member of the team that I have spoken to has been consistently helpful. In situations where they could not help me with my concerns, they took the information I provided back to their team to implement features on my recommendation - they even called me personally and excitedly announced the implementation of those features.

Cons

Some of the features show great potential; however, they remain half-measures and are therefore left underutilized.

For example, the platform offers a cloud drive functionality that automatically creates folders for each client and matter - but then nothing is actually saved in those folders automatically. The document builder only saves user input, not the document itself, and so the document must be downloaded and saved manually - and you're going to want to save them locally anyways, because anything saved in the Firm Central drive cannot be consistently accessed by other applications (e.g. e-filing service websites).

There are many other ambitious features here that will remain underutilized, but I've seen improvements just in the few months that I've been working with the program. Time will tell if these features will be fully implemented and incorporated into Firm Central's functionality.

Review Source: Capterra

  Response: Thomson Reuters, Thomson Reuters- Duplicate Do Not Use

Date: May 2018

May 2018

 

Dear Mr. Edward,
We appreciate you taking the time to write a product review for Firm Central. We are happy to hear that most of the functionality is working very well for you. We will pass along your comments to the product development team as we prioritize enhancements based on our users feedback. Thank you very much for being a valued customer of Firm Central!

 

Michael from The Van Vleck Law Firm

May 2018

May 2018

I am completely satisfied with the product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I find the product very easy to use. The document storage and retrieval using Windows Explorer is great.

Cons

The calendaring software could be more streamlined. There are probably more items in the rule sets than there needs to be.

Review Source: Capterra

  Response: Thomson Reuters, Thomson Reuters- Duplicate Do Not Use

Date: May 2018

May 2018

 

Dear Mr. Kost,
We appreciate you taking the time to write a product review for Firm Central! We are very happy to hear that you are completely satisfied with the product. We will take your feedback regarding the calendar to the product development team. Thanks for being a valuable Firm Central customer and user!!

 

Nimisha from OMD EMEA
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

March 2018

March 2018

Not worth the cost

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very little in terms of pros. You can use the calendar, task management, it is a secure portal and for billing and invoicing.

Cons

You need to be a Westlaw customer for you to use this. It is at a high price and not worth the hassle of it. It does not provide the best way to use the system and nor is it client friendly.

Review Source: GetApp
 


February 2018

February 2018

Great all in one platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The integration with westlaw researching is great. Firm central documents display when conducting westlaw research so you essentially can look on your own system for information while searching westlaw. The customer support is great, but if it's after business hours the 24/7 support is farmed overseas, which is similar to no customer service at all.

Cons

There are several small bugs in the software. You cannot drag and drop files from an email into firm central sometimes. the load time for larger files is unusually long despite a fast internet connection. Displaying the pages and moving from page to page is not instantaneous and takes too long

Review Source: Capterra
 

Hector from Centurion Law Group

February 2018

February 2018

The software works great, customer support staff is excellent (Mr. Andre King)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The interface is very easy to use and learn, it allows you to delegate tasks to other attorneys, and it provides one central hub where everyone on the team can view updates on communications with client and work done on the case. FC team is always available to answer questions.

Cons

It does not have a quickbooks function, yet, but I have been informed that it will have one soon. Also, there is no compatible smart form for intakes that would auto populate the information filled out by the client on an iPad to creating a new client under firm central.

Review Source: Capterra

  Response: Thomson Reuters, Thomson Reuters- Duplicate Do Not Use

Date: April 2018

April 2018

 

Dear Mr. Lans,
Thank you very much for your positive review of Firm Central. We are delighted to hear you find the interface easy to learn and use. We are continually working on enhancing the product and prioritize our enhancements based on customer feedback. I will pass along your other comments to our development team. Thanks for being a valued customer!

 

Cassie from Geary, Shea, O'Donnell, Grattan & Mitchell P.C.
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Overall a great program that helps firms stay organized

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Deadline Assistant
Communication In-house
Links to Calendar System

Pros

Deadline Assistant
Communication in House
New Matter Set up
Links to Calendar in Outlook
Customer support has been wonderful

Cons

Multiple steps while using Deadline Assistant
Can be a little overwhelming with all of the functions

Review Source: Capterra

  Response: Thomson Reuters, Thomson Reuters- Duplicate Do Not Use

Date: February 2018

February 2018

 

Hello Cassie,

Thanks for the positive review of Firm Central. Please let us know if you need any help in the future, we are accessible 24/7 with any questions. Thanks for being a valued customer!

 

Jill M. from Law Offices of Jill M. Zuccardy

February 2018

February 2018

This program is easy to use because it is intuitive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It saves me a lot of time because it is much easier to use than other programs.

Pros

Speaking from the perspective of a small firm, this software is ideal for time keeping and billing. It is easy to open a client and a matter, and to generate invoices. It is easy to access off-site. The ease of use and portability to different devices makes it more likely that you will capture your time because you can just do it on the spot (e.g., in court) I also like that my client information is kept on TR servers rather than in the Cloud.

Cons

I would like more flexibility in terms of layout. For example, I would like to be able to make my calendar bigger on the home page, and I would like to have a bigger field for entering time from a Matter page (as opposed to from a time-sheet) so I do not have to scroll down to complete the entry

Review Source: Capterra

  Response: Thomson Reuters, Thomson Reuters- Duplicate Do Not Use

Date: February 2018

February 2018

 

Greetings Jill,

Thank you for the positive feedback on Firm Central. We are glad you find the system easy and intuitive to use and appreciate the security as well. I will pass along your feedback to the product development team. We value your input and thank you for your business!

 

Yolonda from Bridges to Recovery
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Not so good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

If you are a person who needs your computer systems to be intuitive and user friendly then do not use Firm Central. Firm Central offers a lot of teaching help, but it was still just too difficult for me to learn a "better" way of working with it. I thought that the frustrations I was feeling when I first started using the product would lessen - you always have a learning curve

Pros

Price is not bad. I was offered a "2 for 1" deal. Also, Firm Central is just generally a good price for a firm management system.
Great support. Firm Central offers a really in-depth one-on-one learning opportunity to help you get to know the system.

Review Source: Capterra
 
 
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