Docebo LMS Software

4.24 / 5 (111)

Our advisors have recommended this product 50 times in the last 30 days

About Docebo LMS

Docebo is a cloud-based LMS solution to provide training programs for employees, partners and customers.  Docebo serves various industries including IT, technology, retail, consulting, healthcare, manufacturing, energy, oil and gas.

Docebo various features and applications can be enabled or disabled based on the company’s needs. Users can deliver content, manage training, track certifications and reward learners through the platform. Privacy settings allow users to grant specific permissions while protecting different customers. It provides unlimited storage, courses, bandwidth and admins. The system can be integrated with third-party applications as well.

Docebo offers multi-language support with over thirty different languages, training a...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

111 Reviews of Docebo LMS

Average User Ratings

Overall

4.24 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(57)

57

4 stars

(37)

37

3 stars

(6)

6

2 stars

(8)

8

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 111 results

October 2019

Jennifer from Cineplex Entertainment

Verified Reviewer

Company Size: 10,000+ employees

Industry: Entertainment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2019

Docebo continues to grow and evolve as we do.

They have been the most phenomenal partners for our organization. We truly believe that their success has allowed us to experience the growth and success we have driving a learning culture.

Pros

We love the fact the software is constantly growing and evolving and has allowed us to grow beyond what we originally thought possible. We also love the partnership we have with Docebo. We feel our business truly matters to them and that they listen to our needs and use cases to help us solve any issues.

Cons

The software is growing and evolving quickly, it sometimes feels like they are moving quickly onto the next product rather than fully developing what they were working on. The product or new feature may be 95%-99% complete.

Reasons for Choosing Docebo LMS

Value for the price, the partnership, and features that existed and the ones that were in the pipeline.

February 2020

Erik from Tucows

Company Size: 501-1,000 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

February 2020

Docebo is a great customizable LMS

We were using a different LMS that was not meeting our needs, so I sought to find a new LMS. I saw demos of numerous LMS vendors, and settled on Docebo because of features, ease of use, and price. We went live with Docebo almost 3 years ago. It took us a while to migrate content from our old LMS, but we were able to shut it down within a year and exlusively use Docebo. It's now used by everyone in our organization and people love it!

Pros

Ease of setup. Ease of use. The "pages" feature is great, and allows us to fully customize the layout of our LMS and create custom dashboards for various user groups. The reporting function is good as well. I particularly love the gamification features and rewards system. API availability is also great! Whitelabeling is also fantastic.

Cons

There are certain limits to the number of widgets you can use. I really wish we could have more at once.

Reasons for Choosing Docebo LMS

Customization and features were much better, and the price was right.

May 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

1.0

Functionality

2.0

May 2019

Customer support is essentially non-existent below Enterprise level

Our biggest mistake was not doing a better job of gauging the level of customer support we would receive as a "basic" user. At our level, Docebo offers no implementation support and very little admin training before you go live. It is essentially an unsupported product. Our sole recourse for help became tech support tickets, and for much of the time we were customers, the Docebo team was facing a massive backlog of these tickets. It wasn't uncommon to wait two weeks for a response to a simple technical issue. What really caused massive frustration internally was Docebo's insistence that we either upgrade to the Enterprise service level or continue to experience similar failures. Time and time we tried to work with them to find ways to stabilize our situation, and we were willing to pay more for additional services. Docebo would not even begin to negotiate with us. I personally felt they took zero accountability for our team's success with their platform, and as paying customer of any level, that is unacceptable and insulting. Unless you have a crack team of LMS admin experts and instructional designers who can pick up Docebo's slack, I recommend you stay far, far away from this company.

Pros

Docebo is forward-thinking and definitely has some good ideas in theory. It initially attracted our company based on its clean user interface and entry-level price point.

Cons

Their webinar integration functions caused massive headaches for our staff and users. Integrations would fail without warning, and Docebo support was never willing or able to help us find a permanent solution. Webinar failures caused a great deal of frustration among our users and discouraged repeated use. Additionally, there are quite a few bugs in their user management and notification management admin features. Our staff spent a massive amount of time opening tech support tickets for these issues and trying to get them "elevated" in order that they may actually be addressed. While most issues were relatively small, added together they played a large role in killing our team's momentum. Finally, the general intuitiveness of the admin menu and setup is below par. Numerous important functions are buried in sub-menus or require strange, unexplained box-checking. It doesn't help that their Knowledge Base only provides superficial introductions to these processes.

September 2020

Riyaz from Teletrac Navman

Company Size: 501-1,000 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

September 2020

Docebo - Great concept! Implementation needs work.

Great sales cycle, great implementation process, poor after care.

Pros

Overall good experience for learners, trainers, and admins. Good functionality as compared to other systems out there. The reporting and manager features work well.

Cons

When you get into the details and start using the system, you are surprised with functionality that does not go all the way, as expected. Bugs that show up randomly.

Reasons for Choosing Docebo LMS

Better overall experience compared to the rest.

October 2019

Izzy from Pax8

Company Size: 201-500 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2019

Powerful Technology that Requires Lengthy Implementation

Everyone at Docebo is extremely helpful and kind. Our implementation specialist was very transparent with us. When she couldn't answer a question we had for her, she made sure to follow up once she found the answer. Our CSM has also been great! Always very responsive. Docebo has allowed us to tackle so many new projects and provide our learners with a ton of new on demand resources and training. We are so excited to see what is down the road for Docebo!

Pros

Customization - The ability to customize homepages, additional fields, notifications, etc. has been extremely useful. Usability - Our users find it very easy to use on their end. It is very user friendly Overall Training - We have been able to accomplish a ton of training since we went live a few months ago. We have been able to create training in house and assign it to our sales teams in Docebo and upload content from an outside provider. This has given our learners a ton of opportunity to learn when they want and where they want. The People - Everyone we have worked with at Docebo have been very responsive, knowledgeable, and friendly.

Cons

Would love move functionality when it comes to reporting, surveys, and rating/commenting on courses. We'd like more customizable and powerful reporting. We need the ability to send pre and post course surveys for many courses (same survey, but need to know which course it is filled out for). We also need the ability to see the number of ratings on courses and be notified when our users comment on a course. A couple other things.... Response time can be frustrating. Our platform can be slow sometimes . There are a few other "wants" as far as functionality goes, but it is overall very powerful.