





Booster Game Experience






Supported Operating System(s):
Mac OS, Web browser (OS agnostic)About LemonadeLXP
LemonadeLXP is a learning experience and digital adoption platform for financial institutions.
The learning experience platform helps financial institutions upskill frontline staff faster and cheaper. Using a combination of serious games, product simulations, role-play scenarios and social learning, LemonadeLXP makes training fun for both remote and on-site staff.
The digital adoption platform, Digital Academy, supports staff and customers as they migrate to digital channels. Digital Academy allows financial institutions to quickly author a branded online hub with technology walkthroughs, app simulations, loan application guides and videos without a need for developers.
LemonadeLXP provides its services on an annual subscription basis and...
Booster Game Experience
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
Likelihood to Recommend
Not likely
Very likely
December 2019
Chris from TD Bank, America's Most Convenient Bank
Company Size: 10,000+ employees
Industry: Banking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
December 2019
An outstanding platform, that makes it fun, while making a serious impact
We've found the platform's agility and ease of both content development and deployment significantly differentiate it from our traditional L&D platforms. We're tasked with engaging a large, dynamic employee base that is face to face with Customers during most of their day (so when we block time for learning, it needs to be impactful). Lemonade gives us the ability to support major change management events with robust learning experiences, and also support more tactical content for niche, or unexpected needs with same week, even same day turnaround. Large or small, Lemonade has become a crucial tool in our ability to service Customers and meet growth goals. Lemonade's support team at LaunchFire is an outstanding bunch to work and partner with.
Pros
The ease of high quality content creation and rapid deployment - its genuinely a cinch with Lemonade.
Cons
No significant cons, Lemonade is an excellent platform.
Reasons for Choosing LemonadeLXP
Our experience with earlier version of Lemonade proved that the platform offered needed value. Coupled with the new capability sets, and LaunchFire's ability to support our business at scale, we chose Lemonade and have been very satisfied with its performance.
Response from Launchfire
Replied December 2019
Thanks, Chris! Your review made our day.
November 2020
Mickey from Renasant Bank
Company Size: 1,001-5,000 employees
Industry: Banking
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
Lemonade Review
To drive adoption of our digital banking products, it was critical for our frontline staff to recommend products to clients. The Lemonade Learning Platform from Launchfire provides our associates with the knowledge, tools and confidence they need to promote our digital products…all while having FUN!
Pros
The game-based experience keeps our learners engaged and active participants. Course creation is very intuitive, allowing you to create new courses with little effort. Multiple step types provides the course writer with options to present different ways of delivering content that will keep the learner engaged. Role play scenarios are very useful in providing knowledge pertaining to specific customer interactions. The real-time course feedback provides learners with the information they need to increase their knowledge on the subject.
Cons
There is not really anything other than there have been occasions where a particular set of report detail was needed and not available from the solution but the Launchfire group was able to provide.
Response from Launchfire Interactive
Replied December 2020
Hi Mickey! Thanks for the great review. Our CX team will be reaching out to you shortly to work with you on your analytics needs. We'd love to make sure your requirements are on our development roadmap!
January 2020
Tommy from Vancity
Company Size: 1,001-5,000 employees
Industry: Banking
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
3.0
January 2020
My review
Pros
Fun for testing, post training, if an assessment is required anyway
Cons
the high end rewards are too high and impossible to get realistically
Response from Launchfire
Replied January 2020
Thanks for sharing your experience, Tommy. Feedback helps us make Lemonade sweeter.
November 2020
Deborah from Financial Services
Company Size: 1,001-5,000 employees
Industry: Financial Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
Agile Learning Made Fun
Overall, my experience with both the company and the platform has been exceptional. The company made the onboarding experience insightful, workable, fun, and engaging. Additionally, they're extremely responsive to their clients, not only answering little questions that arise but also to ideas for future features. The platform is easy to use from an admin/authoring perspective as well as from the learner perspective. It is fun, engaging, and allows for measuring 'mastery' versus 'seat time'.
Pros
We chose Lemonade LXP for it's ability to create an agile learning model - where learners can progress through content they know and spend more time on the content they don't - while also delivering the content in an engaging way. The platform brings an element of fun for those who enjoy it but also includes the learning tracks and easy-to-use content delivery methods for everyone.
Cons
Currently, the software isn't user friendly for multiple business units authoring content and learning tracks (it all goes into one bucket for admins to decipher). That said, I know this is something the company is working on. Something to note about the company is that they're responsive to client needs and actively seek ways to improve the platform.
Response from Launchfire Interactive
Replied December 2020
Deborah, thanks very much for the review! We really appreciate it. We pay particular attention to any "Cons" as they provide insight for our product roadmap. Regarding the rule-based access control for authors, we've built something to give you a finer control over who can author, and who can publish. It was currently released to your instance for you to configure who can do what. We'll be activating the system shortly! We wanted to give everyone a chance to tailor their settings before we did!
October 2020
Jennifer from PlainsCapital Bank
Company Size: 1,001-5,000 employees
Industry: Financial Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2020
Fun and Engaging!
We are now able to deliver on-demand training to the branches without causing a hardship on the branch by taking an employee away from their day to day duties. The employees can now take short bursts on training each day if they would like to so that their knowledge stays fresh.
Pros
I like that the system is user-friendly for the learners and admins. After a short tutorial with our Lemonade rep, our training team was creating our own content. The users can now play games while learning or reinforcing knowledge without taking them away from their branch for an extended period of time to attend training at a training center. I love the reports that we can pull from the system as well. We can pin point our knowledge peaks and gaps, which has helped us modify our training content.
Cons
I really have nothing negative to say about this product.
Reasons for Choosing LemonadeLXP
We chose Lemonade because of their customer service and it met our needs of needing a fun and engaging microlearning platform.
Response from Launchfire Interactive
Replied October 2020
Thanks for taking the time to review us, Jennifer!