About LOANLEDGER

LOANLEDGER is a cloud-based loan servicing solution for enterprises of all sizes. It’s suitable for mortgage firms, financial firms, automobile lending banks, private lenders, governmental agencies, municipalities, venture capitalists, construction agencies and credit unions. Primary features include debt collection, accounting management, construction loan servicing, automatic fund distribution and reporting.

LOANLEDGER allows organizations to manage the loan servicing process from application to payoff. It also manages mortgages and rates, simple interest, commercial and construction loans and credit cards. Other features include audit trails, logs, detailed life-of-loan histories, multiple interest-calculation options, payoff scheduling and auto...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

9 Reviews of LOANLEDGER

Average User Ratings

Overall

3.11 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

3.5

Functionality

3.0

Ratings Snapshot

5 stars

(2)

2

4 stars

(2)

2

3 stars

(2)

2

2 stars

(1)

1

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 9 of 9 results

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July 2017

Chuck from Berins Mortgage Company

Company Size: 11-50 employees

Industry: Banking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

Easy to upload and support staff is fantastic! Conversions and data entry has been very smooth!

Low cost with big results. This program does everything we need to service multiple loan portfolios including a wide range of reports. This keeps our investors up to date each day. There are several "modules" available that can be integrated into the base program that would give even more flexibility however they are functions we don't need. It's great to know however, that if we need them in an expanded capacity we have access to them.

Pros

This is the second company I have run and purchased this program for. My reasoning is simple, it is designed for the small to mid size servicer and not a tremendous amount of training required. If you can read you can use this system. Also, it has given us the opportunity to handle several companies at once without a huge cash outlay. My staff have been very successful using virtually all of the functions enveloped within this program!

Cons

The system is virtually identical to what I purchased 25 years ago and could use some updating in its' appearance. That said, it functions just fine!

July 2017

Kristi from Furniture Mart USA

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2017

I have had not issues with the software and find it very easy to use.

Pros

It is easy to use and somewhat user friendly. The software is easy to follow and has just the right features I need.

Cons

I wish I was able to print more than report at a time to my screen. If I forget to close out of one report and try to print another report I get an error message and get kicked out of the software.

November 2017

sandra from City of San Mateo

Company Size: 201-500 employees

Industry: Public Policy

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

5.0

Customer support

1.0

Functionality

2.0

November 2017

LOANLEDGER review

Pros

Cost efficient. Since I have been using it for 9 years, it is easy for me to navigate. Prints satisfactory reports.

Cons

customer support the fact that it is NOT cloud based and I have to do the annual uploads. We recently tried to move it off one server and on to another and we were left with NO customer support to do so. I was not able to access my database for over one week. It is scary,,,,, we are actively looking for another company to service our needs.

July 2020

Lynn from McLamb Properties

Company Size: 2-10 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

July 2020

Terrible

Terrible customer service

Cons

No response from customer service or programmers

Reasons for Choosing LOANLEDGER

xx

December 2017

Chris from Dynamic Properties, Ltd.

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Loan Ledger is a great program. Customer Support is outstanding !

Pros

Easy to use and collect data. Saves a lot of time instead of doing a lot of this manually. easy to get annual interest on everyone

Cons

I dislike having to re-do everything each year. i have a hard time getting this done. i usually have to have customer support walk me through t each year.

July 2017

sandra from City of San Mateo

Company Size: 201-500 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

July 2017

easy to use and great customer support from Martie Mullen,

ease of use on a daily basis

Pros

simplicity, easy-on-the-eye graphics help is just an email away,,,,, loan accounting features are intuitive

Cons

reports can be a bit clumsy error messages are hard to decipher no warnings when you get an error, you are just booted off

July 2017

Jeff from City of Aurora

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

July 2017

Product is just OK. Very good customer service when I call with questions.

Pros

The program is not difficult to learn how to use. sssssssssssssssssssssssssssssssssssssssssssssssssss

Cons

Payoff statements cannot be customized (to my knowledge). Program sometimes freezes after 1-2 hours of inactivity - have to shut down and log back in. Have never been able to get loans to automatically apply principal and interest payments correctly.

April 2020

Rob from CPAH

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

April 2020

Nonexistent Customer Service

See above - terrible customer service.

Pros

It functioned OK when it was working but is outdated.

Cons

Absolutely terrible, nonexistent customer service. When trying to call for support it sounds like the company is working out of someone's house and no longer supports the software. We've been told there is one person in the entire company that can answer questions about loan ledger - and she seems to be in the office 2-3 days per week. Our software has been nonfunctional for the past 4 months and a resolution seems nowhere in sight.

November 2017

robinson from Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

5.0

Functionality

2.0

November 2017

program is fine, but the annual renewals are way too high.

Pros

simple program, accurate reporting,

Cons

no escrow reconciliation, confusing steps to correct input mistakes and way too expensive renewals costs