





Patient background






Supported Operating System(s):
Web browser (OS agnostic), Windows 10About Optima Therapy for SNFs
Optima Therapy is a cloud-based solution for skilled nursing facilities (SNFs), assisted living facilities (ALFs) and continuing care retirement communities (CCRCs) offering: Care Operations Management with admissions, scheduling, and reporting and analytics; Point of Care with documentation and compliance; and Billing with eligibility and authorizations, invoicing and claims, and denials and appeals.
Optima Therapy provides case management features include integrations with software such as PointClickCare, MatrixCare and HealthMEDX. Users can set up therapy treatment plans based on various disciplines and diagnosis codes. Automated scheduling tools, configurable calendar views and capacity alerts for therapists are also included.
Therapy notes can be...
Patient background
Supported Operating System(s):
Web browser (OS agnostic), Windows 10Average User Ratings
Overall
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
August 2018
Deb from Ensign Services, Inc.
Company Size: 10,000+ employees
Industry: Commercial Real Estate
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2018
The Optima Healthcare Solutions culture is second to none and it starts with their people!
Optima Healthcare Solutions is more than a software company. They are a partner to help us engage in the clinical and operational changes happening in our industry. They have created a consortium of clinicians to address various industry changes during this time of healthcare reform and they facilitate meaningful discussion around solutions they can help to offer us as we embrace these changes.
Pros
1. ALWAYS EVOLVING. Never complacent; the team works to stay on top of industry changes and ways to enhance the software to offer efficient and effective solutions to change 2. RESPONSIVE. The culture is about people taking care of people. Listening to our needs, concerns, questions and responding with solutions. 3. INQUISITIVE. Their developers and clinicians are always asking for feedback, showing their customers (US) their ideas and engaging us in the experience of development so we can help shape the ultimate software solution to a challenge.
Cons
HONESTLY. I can't think of a true con. In today's day and age of "I want it now", it's sometimes hard to wait for a new product to be completed, yet i love how they prioritize the industry change needs and then the "wish list" items.
September 2019
Kristina from Ohio Valley Health Care
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
September 2019
Rehab Optima Review
Overall Optima is a great program. I do love their customer support. They are always very helpful and respectful. With PDPM coming in the very near future, they have provided Numerous webinars and handouts to help us prepare for it. They are on top of any and all Medicare changes and educate and update as needed.
Pros
Ease of use. Numerous reports. Support and help whenever you need it. Keeps me updated on upcoming changes and updates regularly. Clinisign to allow our physicians to sign our evaluations electronically. Linked to Matrix and allows for a seamless flow of information from Optima to Matrix.
Cons
As with any software there are occasional glitches. Can be slow at times. Recently having trouble with the ClinSign alerting the physicians that they have things to sign.
Reasons for Choosing Optima Therapy for SNFs
I have used other products in the past such as Therapute and Optima is much more user friendly.
November 2020
Katie from Mobile Therapy Services Inc
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source
Ease-of-use
3.0
Value for money
4.0
Customer support
1.0
Functionality
3.0
November 2020
Too many Features Don't Work
Ever since the company was purchased by Net Health, when I call support most times it keeps ringing, and then a message comes on that there is no one to take your call and the call hangs up. When you email the support team the emails don't get a response for weeks. The quality of support team went down significantly, there are maybe two or three people on the whole team that actually know the software, the rest have no knowledge and obviously have not been trained, one told me they are supposed to learn as they go, so most of the time you end up wasting your time while they read a manual.
Pros
The software has a lot of features that, if working, would make it a wonderful tool. Unfortunately, most features are spit-out by the development team half-ready, so while marketing toots these features to potential customers, in reality, they don't work. During demo, marketing glosses over screenshots of how the features supposedly work, when you actually get to use the program, you get multiple errors and there is no support.
Cons
Reports are inconsistent, data on one report (like number of sessions provided) does not match data on another report, Optima tells me it's a glitch and cannot be resolved, which seems to be a common answer from their support team. So here, I have a Revenue analysis report that displays incorrect number of treatments provided.
October 2020
Brienne from Brown Memorial Home
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source
Ease-of-use
4.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
October 2020
Optima
Very good. The program itself is good and easy to use. Customer service generally responds quickly to resolve any issues.
Pros
This product is easy to navigate. It does not require a huge learning curve. I am able to quickly and effectively train staff on the use of this program.
Cons
To customize features it cost additional money. It also requires one to take time to plan out what would need customized. I wish that building to building Optima would just come with all the features needed and be the same for every facility.
Reasons for Choosing Optima Therapy for SNFs
This product seemed superior and easier to use.
February 2019
Lisa from EncompassCare
Company Size: 201-500 employees
Time Used: More than 2 years
Review Source
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
February 2019
Top notch customer service
Pros
Optima provides an excellent therapy documentation and program management solution for therapy services in the SNF industry. They are further developing their product to assist other service lines as well such as outpatient and home health which will help us all as we provide services along the post acute continuum. They have outstanding customer service to assist the staff in the field with their issues and to customize their product to meet our individual needs. They stay ahead of the curve in regards to industry changes and have been a lead in educating the therapy field with the changes in PDPM.
Cons
The Business Intelligence tool is complicated to learn and requires a great amount of time to create reports for use. Once created however they are very beneficial tools for management.