The Optima Healthcare Solutions culture is second to none and it starts with their people!

Optima Healthcare Solutions is more than a software company. They are a partner to help us engage in the clinical and operational changes happening in our industry. They have created a consortium of clinicians to address various industry changes during this time of healthcare reform and they facilitate meaningful discussion around solutions they can help to offer us as we embrace these changes.

Pros

1. ALWAYS EVOLVING. Never complacent; the team works to stay on top of industry changes and ways to enhance the software to offer efficient and effective solutions to change 2. RESPONSIVE. The culture is about people taking care of people. Listening to our needs, concerns, questions and responding with solutions. 3. INQUISITIVE. Their developers and clinicians are always asking for feedback, showing their customers (US) their ideas and engaging us in the experience of development so we can help shape the ultimate software solution to a challenge.

Cons

HONESTLY. I can't think of a true con. In today's day and age of "I want it now", it's sometimes hard to wait for a new product to be completed, yet i love how they prioritize the industry change needs and then the "wish list" items.

Rehab Optima Review

Overall Optima is a great program. I do love their customer support. They are always very helpful and respectful. With PDPM coming in the very near future, they have provided Numerous webinars and handouts to help us prepare for it. They are on top of any and all Medicare changes and educate and update as needed.

Pros

Ease of use. Numerous reports. Support and help whenever you need it. Keeps me updated on upcoming changes and updates regularly. Clinisign to allow our physicians to sign our evaluations electronically. Linked to Matrix and allows for a seamless flow of information from Optima to Matrix.

Cons

As with any software there are occasional glitches. Can be slow at times. Recently having trouble with the ClinSign alerting the physicians that they have things to sign.

Top notch customer service

Pros

Optima provides an excellent therapy documentation and program management solution for therapy services in the SNF industry. They are further developing their product to assist other service lines as well such as outpatient and home health which will help us all as we provide services along the post acute continuum. They have outstanding customer service to assist the staff in the field with their issues and to customize their product to meet our individual needs. They stay ahead of the curve in regards to industry changes and have been a lead in educating the therapy field with the changes in PDPM.

Cons

The Business Intelligence tool is complicated to learn and requires a great amount of time to create reports for use. Once created however they are very beneficial tools for management.

The outpatient module needs work.

Pros

We are able to program billing rules per payer. We are able to customize payers that use substantial time billing rules versus Medicare eight minute rule.

Cons

The scheduler on the outpatient module has so many glitches. It appears it was launched before it was ready to be launched. This has caused us, our patients, and our partner facilities much frustration. The program does not have any way to allow our billing department to easily communicate With providing therapist on nuances of individual patients insurances. For example some insurances will allow a max of three units. Other insurance wont pay for a specific codes but will pay for other codes, Some work comp carriers want to called after each and every visit. There are more insurance nuances in the outpatient world than in the snf world. There absolutely needs to be a way for billers to put a custom field sticky note on the case file that therapist would see each and every time they go to EnterNotes so therapist can easily understand the nuances of the insurance and nuances of the situation. Because Optima currently does not have this feature, smooth communication flow is very challenging. Especially in a tough world labor market were lots of PRNs float in and out.

Optima Rocks!

I love the fact that the product owners, and clinical director, are so eager to speak to the customers, to gain insight in the needs of the customer, in order to meet their needs.

Pros

I love the support that is provided to my team, in regards to issues, that arise in day to day operations. The soft ware encourages/facilitates skilled and medically necessary documentation, to support the services provided to the elders we serve. Optima provides us with tools, that increase efficiency and effectiveness to provide more opportunities for patient care, the ultimate reason we do what we do.

Cons

Honestly, nickel and dime. there is always something extra... with an additional cost. we are all in business, and i respect that, however, i feel like every time i turn around, there is something else that costs an additional fee.