WorkWise ERP Software

4.29 / 5 (19)

Our advisors have recommended this product 13 times in the last 30 days

About WorkWise ERP


WorkWise ERP is an enterprise resource planning (ERP) solution that helps midsize businesses in the manufacturing industry with their management processes and operations. It can be deployed on-premise or in the cloud.

WorkWise ERP provides users multiple applications that can be used to build different roles which organizations can deploy either at the group level (customer service, scheduling, accounts payable, etc.) or at the individual user level. WorkWise ERP helps users to drill down to details with one click, save queries for later use, export query results directly to Excel and set their own specific navigation and browser preferences. In addition, to protect confidential data, security can be set at the role and/or user level. WorkWise also offers implementation services using their exclusive role-based implementation methodology (RBIM), which includes a series of built-in management checkpoints.

WorkWise ERP offers support through an online knowledge base and via email and phone during business hours on weekdays.



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Supported Operating System(s):

Windows 8

19 Reviews of WorkWise ERP

Average User Ratings

Overall

4.29 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(4)

4 stars

(14)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-19 of 19 reviews

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February 2019

RICK from ASI DOORS, INC

Company Size: 501-1,000 employees

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

February 2019

TCM ERP review

As a strong user in 7 different ERP software tools in my career, Workwise is the 2nd most easy & powerful of tools I have used. Fixing bugs or problems 7 dealing with mods has been a rough spot along the way over my 9 years as a user.

Pros

Wide functional flexibility, good range of modules. On-line help has improved a lot, inside support when you make a connection is good. In emergency situations response has been good. Upgrades have gone better than most in my past.

Cons

Printing & pdf use could be much better without use of 3rd party support. MODs should be rolled into future revs vs ongoing upgrade charges & still dealing with a mod years after. Patches & updates seem to throw problems into mix due to incomplete testing. Customer support on cases can lag way too long, 3 yrs & longer, avg 90 days or more, not acceptable to users Bugs & lack of support create frustration in users that TCM support within our organization (like me) then has to overcome or accept while supporting Workwise software.

February 2019

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

3.0

February 2019

Fairly Good For ERP

It works well once when you customize the software to your company. Customer service is very helpful in troubleshooting and resolving issues. They're quick to help and WorkWise often holds user conferences in different cities to help client discover how companies are using their software.

Pros

It seems to work well on handling inventory and cost. Once when you get the hang of it, you can be able to adjust PO to invoice customers. I cannot speak for the accounting side, but I can say as an admin for this software, it makes table maintenance and prices easy. The most important thing is to receive proper training on how to use the software correctly.

Cons

You have to pay extra for customized functions, which really drives up the cost. Obviously, the out-of-the-box version of this software isn't quite a good fit for most companies, so be prepared to add that to the cost. I'm not a fan on how we track customer pricing in this software. Normally most companies will track pricing according to contract cost, rather than have one table across all clients. You can do contract pricing but as a separate pricing table, which is a pain to track.

April 2019

Mike from Racine Metal Fab, LTD

Company Size: 51-200 employees

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Veteren users with not reason to leave.

We've been using Workwise for over 20 years, so it's hard to say anything more than we really don't know how to operate without it. Workwise has consulted with us on many projects and through many iterations of those projects. They are a great partner and we owe a measure of our success to that.

Pros

Workwise is making a lot of advancements. They have continuously evolved and added features as well as addressing and patching bugs in the software. The customer service is prompt to address issues and you can easily contact support and speak with a real person.

The workbenches have also been extremely useful to our company, allowing users to customize how they interact with the software to fit their specific needs.

Cons

Development was recently moved to Shanghai, which has slowed down the response time for software programming related issues. It has also interfered with the speed of integration for partner vendors.

February 2019

Patrick from Ampco Pumps Company

Company Size: 51-200 employees

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

February 2019

Everything works out in the end...

I am the admin and also program our configurator, so I spend the most time in Engineering/Item areas of the system. I find these areas to very easy to use and simple. Once you understand the system and it's shortcuts, you can search for information quickly and easily without having to open new screens or conducting new searches.

Pros

The software is very customize-able. There are many different ways to setup and do transactions in ERP. This is very helpful because it allows us to tailor the system to our processes instead of changing our processes to match the system.

Cons

The software is very customize-able. The con side of custom is that you might be using the system in a way that most customers are not or nobody has done before. This has caused some issues where WorkWise support staff cannot answer questions. We eventually get there, just takes more time and can be frustrating.

June 2017

Michael from Quick Cable

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2017

Small and Medium Business ERP Software

The ability to run most of our processes through a single software package. Information visibility and reporting is very easy because of this.

Pros

The software is updated regularly and the development is really driven by the customers. It is on the leading edge of ERP systems for its target market. Many of the modules that are available address everything a manufacturer needs to run their business.

Cons

First, since they are consistently updating and modifying the software there is a good chance for bugs and problems. Second, scaling to thousands of users would be difficult, however, since it is targeted at the SMB market this may not be that much of an issue. Finally, it could be stronger in some of the data entry areas, sometimes it can seem overly complex to complete basic tasks.

February 2019

Dan from Vestcom Retail Services

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

February 2019

30 + User

Work Wise truly partners with their customers. The users groups are always customer facing rather that sales focused. The users truly have the opportunity to drive enhancements, attending the meetings adds a huge value product.

Pros

Software is very flexible, multiple ways to perform different functions. Chose the modules you need now and add others later. You don't have to change company processes to force them to fit the software. Very strong in manufacturing and inventory control. User are able to provide input for future enhancements. The role based work benches are customizable to each user if needed

Cons

Upgrades are released to frequently at times before fixing bugs in the current version. Setting up the security from an admin standpoint needs to be improved

March 2019

Ron from Klauer Mfg. Co.

Company Size: 51-200 employees

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2019

Our WorkWise ERP Experiance

We are able to get the up to date information out to the areas that need it, when they need it.

Pros

I like the customizable workbenches. They allow me to bring in the tasks I need on a daily basis in one place. I can remove the things that I do not need, and organize the parts I use into a useful layout. The SQL back end makes it easy to get to the data for reporting.

Cons

Some of the seldom used tables have not been ported to SQL yet. Some of the areas (Item Master and Customer Ship to and Sold to) could use a few more User Defined Fields that flow through the respective modules.

February 2019

Karen from Acme Industrial Company

Company Size: 51-200 employees

Review Source


Ease-of-use

4.0

Functionality

5.0

February 2019

Solid Functionality and Feature Rich

Pros

The core functionality of this software is solid.
Unwavering results from tens of thousands of daily transactions.
Able to accommodate all business processes, wither within the software or with partner products.

Cons

With the addition of the Workbenches, the ability to export data is extremely easy and convenient.
However, system reporting and summary reporting is usually not user friendly and not customizable to a users needs.

September 2017

Maggy from Musculoskeletal Therapies for Animals

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

Work wise was exactly what my client was looking for. A CRM with full marketing integration.

Because of the email marketing feature we have been able to reconnect with old leads and find new leads in a easy and organized manner.

Pros

I really like how customizable WorkWise is. We needed that flexibility in a software with full marketing integration within a CRM.

Cons

Its hard to find something that is wrong with it actually but if I had to give one complaint it would be sometimes it gets buggy and you have to restart and clear the cache. But this happens infrequently and does not affect our business at all.

April 2015

Vincenzo from Marion Body Works Inc.


Ease-of-use

4.5

Customer support

5.0

Functionality

4.5

April 2015

One-Stop Shop

Pros

I love that this product can be used across our company. It allows us to integrate many of our areas into one centralized source. This helps with information flow to all parts of the organization.

Cons

I think there are some areas that have evolved quite nice with the product and other areas that could use some work still.

January 2014

Dave from ASI Doors


Ease-of-use

3.5

Customer support

2.5

Functionality

4.5

January 2014

ASI Doors - Milwaukee, Wisconsin

Pros

One of the major advantages for me as a 9 year user of TCM is the close proximity of WorkWise to my facility. They have been very responsive to questions and providing explanations. As for the product, I have always said, "Someone smarter than me created this, so figure it out and use it." As a company, we have been involved with "WorkWise" before it was named "WorkWise." I believe we go back to the 1980's. Something must be working, because we have grown with the product and continue to add 'modules' and expand our daily use of TCM.

Cons

I have been asking for years for a "Bin-Location" maintenance area/screen so you do not have to enter item locations three times: Kanban, Primary Bin, and "IM" bin location. No Luck so far.

August 2017

Vincenzo from Marion Body Works Inc.

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

Our users love the new user interface via Workbenches. The product continues to evolve/get better!!

Pros

Love the Workbenches. Love the integrations with OnContact CRM. Love how accessible data is. Our user group is great and everyone participates. The data dumps to Excel have been huge for our company. Well done.

Cons

Need to really know the database when mining for data. When needing to delegate work I often find myself assisting with where to get the data from and making sure the table joins are correct.