About Campaign Monitor

Campaign Monitor is a cloud-based email marketing solution that helps businesses manage new subscriptions, send email newsletters and generate reports. It caters to businesses of all sizes across various industry verticals.

The solution offers several features like customer journeys, targeted segments and more that help organizations to execute email marketing campaigns, as well as a drag-and-drop email builder, through which users can select professionally designed templates and can customize them for their own branded and unique emails.

Campaign Monitor’s tools enable users to customize and expand their email lists so they can target relevant contacts with relevant messages. The solution also provides real-time information related to email per...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

425 Reviews of Campaign Monitor

Average User Ratings

Overall

4.57 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(280)

280

4 stars

(113)

113

3 stars

(26)

26

2 stars

(5)

5

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 425 results

July 2019

Brant from Outback Spirit Tours

Verified Reviewer

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

I love Campaign Monitor

Pros

I am a web developer and their API is fantastic to use. It is easy and straightforward.

Cons

Some things within their GUI are hard to find and some extra logging features for developers would be handy.

Reasons for Choosing Campaign Monitor

Ease of use and features

July 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

July 2019

We've tried many, and this seems to lead the pack.

Overall, the best email marketing solution my team has worked with in the last year. Fair value for money i must say too.

Pros

- Great suggestive features such as email-body formatting tips - Nice delivery and send-out time - Extensive scenario handling for segmentations and optional blocks - Great responsiveness of website across multiple form factors on devices(mobile, tablet, etc)

Cons

- Some features and configurations can be a bit hard to figure out without a fairly technical background - Email builder templates felt a bit restrictive in terms of styling and formatting options

Reasons for Choosing Campaign Monitor

Well, we kind of had to try all of them, and just stuck with Campaign Mon. because it just worked!

October 2020

Daryl from Wilson Language Training Corporation

Verified Reviewer

Company Size: 201-500 employees

Industry: Design

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

October 2020

Create and Deploy with Ease!

So far so good! As I mentioned before, CM has everything you need in one place to make beautiful and engaging emails. It's easy to use and has some great features like you can import your plain text right from your html in CM. It's fantastic!

Pros

I love that this software has everything I need in one place to design, test and spam check all my emails before they deploy! It is such a time saver!

Cons

I was hoping to be able to jump right in with little to no instruction, but there are a few nuances that I was unaware of in terms of HTML code. But now that I know, it's very easy to use and intuitive.

December 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

3.0

Functionality

3.0

December 2019

Do not recommend. Better Platforms for the price.

There are many platforms out there at a much lower cost that offer more robust features and functionality and that can be hooked up to Salesforce in a way that might not be as seamless but would be worth it.

Pros

It is fairly easy to use and integrates with Salesforce, which is why we chose it over Pardot when making an initial selection.

Cons

There are many limitations, from design to ability to customize the registration confirmation message (no modal???). Also, no way to tell the difference between hard bounces, which makes it impossible to automate deactivation of contacts in Salesforce.

October 2020

Katie from Showpass

Verified Reviewer

Company Size: 11-50 employees

Industry: Events Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

5.0

October 2020

Useful marketing tool with powerful analytics

Pros

Campaign Monitor has many great features, including: - segmentation (allowing us to properly split our customers up and target them with appropriate emails) - Templates: easy to setup, customize and ensure they look professional - analytics: powerful and easy to understand which has evolved out marketing team to be able to properly target and understand our marketing strategy - Campaign Monitor has great integrations that allow us to use it throughout our platforms and connected to other software we are using

Cons

- Not flexible for completely customizable email bodies. We are unable to allow our designers to completely design the emails themselves as it lacks some functionality.