About Social Report

Social Report is a cloud-based social media management solution that caters to marketing agencies and social media managers. Key features include automated publishing, brand tracking, multi-user collaboration, social media monitoring and analytics, content management and customer engagement.

Social Report offers users tools for scheduling and posting content on multiple social media platforms such as Facebook, Twitter, Google Plus, Instagram and more. It also facilitates real-time communication across devices and networks.

Social Report's social listening tools help marketers execute brand monitoring and analyze social data to gather information on specific topics, hashtags and influencers. Additionally, the solution helps users to automate specific t...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

40 Reviews of Social Report

Average User Ratings

Overall

4.33 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(21)

21

4 stars

(14)

14

3 stars

(3)

3

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 40 results

March 2018

Susan from Next Level iMedia

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

The Most Powerful Social Media Tool I've Seen

I chose Social Report after reviewing/using several other tools. I chose them because of their reporting capability, which allows me to create several monthly reports for each client, all of which are generated automatically and emailed to me at the beginning of each month. Some are more detailed than others, depending on what the client is capable of understanding. Social Report also makes it very easy to schedule out future posts or make impulsive, last-minute posts. Something else that was beneficial above all others was the ability to truly see what the post will look like before it's published, and allow me to change images if I want. It keeps all previously used images in a media library we can pull from at any time.

Pros

Wow, where should I begin. I must say I am amazed at how long Social Report has been flying under the radar. They mastered posting calendars, social listening, and high-level reporting/analytics long before any of their competitors. They have been a secret weapon of ours for 3+ years now, and only now are they starting to appear above the radar. Their monthly reports that are autogenerated and emailed directly to either me or to the client (depending on my preference) are so valuable. These reports show our clients all the work we do for them as well as the results we generate. The scheduling calendar is easy to use and intuitive and allows us to preview the posts and swap out images whenever we'd like, keeping a full library of images from past posts to choose from. Also worth mentioning is that they're always coming out with new features that either enhance the user experience or add value to what we can produce for our clients (i.e., built-in link framing, evergreen posting capabilities, social listening, and more)

Cons

Gosh, they've really come a long way since I started using them. Their user interface has really improved tremendously. At first it was a bit difficult to navigate -- so much to remember as there are many options to choose from vis-a-vis their tools. I guess the one thing I would say I like least is that I never know when new features are added until I go into the dashboard myself. My staff don't always know the value of an added feature and so they won't always take advantage of everything SR is offering. Then I'll go in there out of the blue and find all these new tools that they've added. It's possible emails are being sent about these new features, but I don't monitor that email account (someone else on my team's responsibility), so it's really not the fault of SR.

July 2019

Lauren from Vetro Media

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2019

Fantastic social media CRM automation tool

Overall, my experience with this platform is positive. I love using it and enjoy the new features, which are very helpful. Their blog is a go-to source of information as well.

Pros

I love this platform and the customer support is world-class. They are constantly updating and adding new features as social media platforms are constantly evolving. It makes pre-scheduling social media posts a breeze and the reporting capabilities are great.

Cons

I feel that the paid ad tool could be refined more.

March 2018

Ksenia from CFT

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

March 2018

Remarkably Useful!

Social Report helps me manage multiple clients simultaneously with relative ease. It helps me to leverage similar data but to keep each account distinctly separate. This tool has allowed me to be a better consult for my clients by providing more information about not only their brand but the keywords in their industry and their competition. I can create regularly scheduled reports that can sent automatically to my team and my clients, as well as creating custom reports for one-time or continuous use.

Pros

What I like best about Social Report is that it is extremely easy to use to publish and schedule posts, yet it is quite complex in the level of analytics and reporting. The number of supported social platforms is as comprehensive as any enterprise solution and the ability to share across platforms is extremely easy. There are many built in capabilities to utilize advanced engagement and SEO . Plus, the ability to create keyword searches and brand research can provide an enormous amount of business intelligence.

Cons

I would like to see a simpler interface for monitoring social channels. It would also be helpful to have more tutorial knowledge in the help center.

November 2019

Thomas from EMuse Enterprises

Company Size: 2-10 employees

Industry: Consumer Goods

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

1.0

Functionality

2.0

November 2019

No direct publishing to Instagram - Terrible support

Great product when it worked - horrible support.

Pros

The software is extremely easy to set up and use. When it worked it was great.

Cons

The fact that direct publishing to Instagram stopped working. Customer support was pretty much non-existent. Support requests took 4 to 5 days (when someone responded), often there was no response at all.

November 2019

Gordon from Marketing & Advertising

Company Size: 51-200 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

November 2019

horrible customer service

Major issues with our rep he DOES NOT RESPOND & makes EMPTY PROMISES! We have several reporting issues it took me three emails to get him to respond. He promised to schedule a call for today at 9:30 and says he will send an invite and NEVER DOES. Horrible customer service!

Pros

very little, while it has most o the channels reporting does not match

Cons

reporting is NOT accurate and they cannot fix it

Reasons for Choosing Social Report

looking for another software

Response from SocialReport.com

Replied November 2019

Hi Gordon, Thanks for getting in touch to let us know how we could do better. I'm glad you were able to speak to Reggie to resolve your questions and learn about how to utilize our reporting features. We're looking forward to speaking with you further on Friday and showing you all of the bells and whistles Social Report has to offer and our best practices for maximizing your account. Cheers, Kelly Rogers Director of Customer Success