athenahealth EHR Software


 

athenahealth is providing cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other point-of-care mobile apps.

athenahealth currently works with a network of more than 99,000 providers. The EHR offers a homepage that allows users to review the daily schedule and patient information, manage orders, and view incoming lab results. The billing module can be used in tandem with the EHR or on its own, and features a patented and continuously updated rules engine. Medical practice management tools include visibility into daily responsibilities, custom benchmarking, proactive trends analysis, and more.

Patients can utilize a patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal.

 

athenahealth EHR - Capture patient details
 
  • athenahealth EHR - Capture patient details
    Capture patient details
  • athenahealth EHR - Track patient vitals
    Track patient vitals
  • athenahealth EHR - Measure and record details
    Measure and record details
  • athenahealth EHR - Patient history tracking
    Patient history tracking
  • athenahealth EHR - Diagnosis and order management
    Diagnosis and order management
  • athenahealth EHR - Dosage monitoring
    Dosage monitoring
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Windows 10

636 Reviews of athenahealth EHR

 

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Software Advice Reviews (479)
More Reviews (157)

Showing 1-20 of 479

Abraham from Rishavena Home Health Care
Specialty: Other specialty
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

All-in-one Medical Billing platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Our company found AthenaHealth to be the best Healthcare Billing Software we have ever used. It is so ingrained in our daily tasks that I can no longer imagine use functioning properly as a profitable business with the freedom to cultivate creative expressions and innovations without it. Their Customer Service staff are always helpful and take their time with you as if you were the only customer in the world.

Cons

The software takes some getting used. Customer Service is extremely helpful but hold times can be excruciating - especially when you need the software right then and there

Review Source
 
 

Nickia from John Ed's Cafe & Catering
Specialty: Internal medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

A simple EHR system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

A easy to use EHR system that my older co-workers who weren't computer savey were able to operate. Patient loved using the patient portal and it made my job much easier. Having everything from patient labs, office notes, current meds all on page made made use of this system very helpful.

Cons

We have had multiple billing issues with this system as well as problems with the system crashing after updates. I have noticed that some patient info was lost after updates as well.

Review Source
 
 

Bea from Megaworld Corporation
Specialty: Other specialty
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

athenahealth solutions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great app for those difficult health questions and solutions that your not sure of. It will answer all your concerns and queries.

Cons

No problem with downloading this tool and no negatives to report. Get all your health queries answered.

Review Source
 
 

Adrian from Pru Life UK
Specialty: Other specialty
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

High in patient engagement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's a rather average EHR but excelled in patient engagement. Overall, a reliable and productive software.

Pros

The patient portal has greatly helped to lessen my work. Patients were able to view check their records and schedule an appointment without ringing.

Cons

Occasional lagging, usually after updates. I bet due to newly added features. Customer support is hard to reach.

Review Source
 
 

Evangeline from Healthcare Management Associates
Specialty: Dermatology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Easiest EHR system I have navigated

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy, pleasurable interface to navigate. Also easy to train others on it, overall a great product. I loved working on it compared to others I have worked with.

Cons

Sometimes it was a little bit laggy and crashed often during the work day. After a phone call to athena they were usually able to fix it quickly though.

Review Source
 
 

Pamela from Flatiron Family Medical
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

ZERO CUSTOMER SUPPORT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It has a lot of the bells and whistles that you need for a EMR and of course they've available during implementation.

Cons

Customer support is non-existent once you finish implementation. We are in limbo now as we use it with ipads/iphones and since the IOS upgraded, athena isn't compatible. They said they'll look into it and after a week of waiting, we have no answer and no one to speak to. As well, you need to create a ticket for everything and it takes a good 30-45 minutes to even get simple answers. They assign you a "customer success" manager after implementation but they don't know any clinical answers. We asked to speak to a manager and 10 days later, still waiting for this to happen. I even tweeted athena to see if I could get a quicker reply and no answer.

Review Source
 
 

Stephanie from Manufacturing Company
Specialty: Other specialty
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Reviewing athenahealth EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Convenient to use! they made it easy for the patients that are waiting for results or even make an appointment.

Cons

when updating the app, it is lag sometimes maybe for new features added after an update.

Review Source
 
 

Jeremy from STERIS corp
Specialty: Hospital
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

September 2018

September 2018

athenahealth review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I still thought this was an excellent product but I wouldn't recommend to anyone with a small group of users.

Pros

The mobile piece was an excellent solution at the time but as standards changed, we no longer needed a system like this. There are a lot of bells and whistles but they come at a price.

Cons

It was pretty expensive for the population we were using this for. Maybe 200 people were using it and it was a huge cost. Used this software for a year or so but no longer needed the mobile portion so the software became too expensive.

Review Source
 
 

Shelby from Hope Clinic and Care Center Inc.
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Athena Health EMR

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Customer Service was fantastic for us as a small clinic! Highly recommend their product.

Pros

It is pretty easy to learn, manuals are online, support and their customer support representatives are awesome!

Cons

No paper manuals, reports are not the easiest but are detailed which is good! Trying to find help sometimes on the internal support is difficult.

Review Source
 
 

Darien from Parks Motors
Specialty: Other specialty
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Exceptional Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The fact that health care can be handled quickly and in a orderly fashion is what means the most to me.

Cons

With this product there really isn’t any cons with a program designed this well you can’t help but like everything about it.

Review Source
 
 

Sarita from Unity Family Health Care
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Very Disappointed with this EHR and their billing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our billing is also done through this system. Waste a of money. This is a huge disappointment. I spend too much time researching modifiers and trying to make sense of computer generated billing instructions telling me to see this rule or that rule. These are issues that a billing company is supposed to take care of. Need to talk to someone on the phone to resolve an issue? Good luck. Would be much better off to just hire a billing/coding person to work in the office.

Pros

Well, it is an electronic record so i have to consider that a pro.
I really cannot think of any other pros.

Cons

Total Lack of Support. You cannot just call to speak to someone. You must first go through multiple questions and drop down boxes to direct and then you can receive an access code which is required to actually speak to someone. More often than not, the person isn't aware of how to help with your situation and has to go speak to someone else while you remain on hold.

Review Source
 
 

Nicole from San Diego Sports Medicine & Ortho Center
Specialty: Orthopedics / sports medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Athena EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I miss it!

Pros

I used it every day and was easy to flow through for an ortho practice, well organized when it comes to patient information and forms or documents that the patient needed. Easy to fax as well.

Cons

Sometimes with updates it would be an adjustment and sometimes run things slow. Called customer service quite a few times, but helped out.

Review Source
 
 

jasmine from San Diego Sport Medicine and Orthopaedic Center
Specialty: Orthopedics / sports medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

The software, for me, was easy to learn.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I liked that the encounter notes would fax automatically to their PCP's and how easily it was to fax any document.

Cons

I did not like that we had to click in and out of the patients folder to find an answer, such as authorizations and referrals. Another thing was there were many steps to take to just file one document.

Review Source
 
 

Vishal from Hamilton Club
Specialty: Other specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Extremely helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It a very user-friendly software which works just the way it is supposed to. I have used many different software in the past but this is extremely well designed and does what it promises.

Cons

There isn't anything about this software that I don't like. It is very user-friendly and works very well.

Review Source
 
 

Jared from Medical
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

This review is specific to the AthenaNet iPhone app... which is total and complete garbage. I would rate it on the App store, like one typically does for apps, but Athena does not post this app on the app store... probably because they don't want anyone t

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The cloud based version of Athena that I use on my computer is fine. But this app is such trash, I feel like someone should be eternally damned to the fiery pits of hell for creating it.

Pros

It fits right in your pocket. The icon is a lovely purple cloud with a factually inaccurate caricature of an EKG tracing on it.

Cons

It is a useless piece that will not help you care for your patients. It will continuously block you from logging in, stating that "Your session has expired. Please log in." And no matter how many times you close the app, reboot the app, restart your phone, etc, it will continue to give you this message and prevent you from logging in. Pretty handy, huh?

Review Source
 
 

Katelyn from SDSM
Specialty: Orthopedics / sports medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, too difficult to navigate through the program from a front desk perspective.

Pros

The ability to track patient communication and the ease of routing faxes. Being able to see previous patients that you've accessed if I forgot who I was just working on.

Cons

Too many clicks to do 1 function, too long to enter new patient info, and hard to view schedules. It's not easy to go back to previous screen because it kicks you back to the main screen every time.

Review Source
 
 

DOROTHY from The Family Foot Care Group
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

THEY HOLD YOUR MONEY - NOT THE BEST

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I think the marketing of the product is pretty heavy and there is no large benefits in this software over others some having of holding money is notJustified in my mind.

Pros

The software is recognized by many Organization and it does Accept Laboratory information easily, And it is easy to access from many locations.

Cons

The way money is handled made me very uncomfortable, The onus is on the doctorTo remember to click and release funds Earned by theMedical provider.Never saw this with any other software. I feel more comfortable having money directly put into my account - no reason it needs to be held onto by Athena.

Review Source
 
 

Jennifer from mckesson technologies
Specialty: Hospital
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2018

July 2018

user friendly

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

claims can be caught prior to leaving the system for corrections
user friendly, easy to navigate
all aspects of patient chart are on the same page

Cons

Athena reps work the denials, but they still have to be worked by us.They are never fully argued or disputed.
its a hassle when athena states something is against ins policy, but you have claims that are paid and would like to override that function.

Review Source
 
 

David from Flat Rock Physicians
Specialty: Family medicine
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

There are better products for less money. Paper charts are still better than Athena.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Athena doesn't employ a single physician to help out at headquarters, which you will understand when you go through training. The project managers will push you through the poor training until it is too late. It was a complete nightmare learning this system; most descriptors are mislabeled.

Pros

You can create order sets (Doctor's orders) that include correct diagnosis, labs, Xrays, prescriptions that will speed up your memory and save time.
You can also e-prescribe controlled medications with the help of your i-phone.

Cons

It is incredibly over priced. You will still need to pay your biller, or just use Athena as your biller and flush 20 cents (per dollar) down the toilet.
Most of the words and phrases they use come from the computer world, and not the medical world. I would be embarrassed to run a company like Athena.
We are currently looking for a new EMR system to replace Athena.

Review Source
 
 

Darrus from Summit Health Management
Specialty: General practitioner
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

Much better suited to individual practices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Athenahealth EHR is a competitively priced solution that has a decent feature set well suited to a individual provider practice. It's integrated billing components, having been the first part of the software developed, is solid.

Cons

The interface and many of the UI control concepts are dated on the user front end. The administrative interfaces are similarly dated and make a great deal of extra work for organizations that have many providers, locations, specialties, etc...

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Showing 1-20 of 157

Jarred from Merit Health
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Very easy to pick up and get going.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The user interface is very friendly and everything is set up to guide you through easily while entering patient information.

Cons

Sometimes the add on software like the label printer and document printer would stop working, but that is rare.

Review Source: Capterra
 

Brandi from Ascension
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2018

December 2018

Very nice software

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I was very happy with the ease of finding patient charts and having everything in one spot.

Pros

This software is user friendly and easy to navigate.

Cons

This software really doesn’t have any cons. I was very happy with it.

Review Source: Capterra
 


December 2018

December 2018

Super efficient for client/patient

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I have used this software as the patient, and I think it’s great! The easiest part is the billing. Medical bills can be difficult to keep track of often, however this software makes it easy for a patient to see all their billing info in one place.

Cons

I’m always a fan of apps, and I wish there was an app!

Review Source: Capterra
 

Deborah from PHP-Center for Clinical Research
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

AthenaHealth

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I am able to streamline reports more accurately for the questionnaires I complete so it paints a better picture of the patient population we work with. I can match it up to see if we have a need for research studies within a specific age group and disease category.

Pros

Charting is easy. There is a report function is helpful in order to determine patient visit and diagnoses type of statistics for feasibility questionnaires that I complete.

Cons

Some of the filters could be more specific for reports I require. Otherwise, it works well.

Review Source: Capterra
 

Nusrat from Rush University medical Center
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

athenaClinicals

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is a great software to use and cost effective compare to other EHR software.

Pros

athena Clinicals is a great EHR software, user friendly and save time for documentation and billing process. It is useful to get all patient information including medical history, labs and medication chart.

Cons

It required basic computer skills to navigate through different tab and initially take some time but with in week or two costumer can understand how to navigate it.

Review Source: Capterra
 

Rebekah from Great Falls Clinic
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Athena

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Athena definitely has potential, however it is not one of my favorite EMR's used. It is nice how it can departmentalize different physicians and checking their schedules is relatively easy.

Cons

Athena is not very user friendly. Do not try to run reports, as these can be highly inaccurate.

Review Source: Capterra
 

Abby from Dell Children's Medical Center
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Easy to use but has flaws

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Overall, it keeps medical charts organized and it is easy to update and change information. They do try to update the software regularly, so that is nice.

Pros

It is generally easy to use. A recent update in the last year, so the layout is much improved. It is pretty user-friendly.

Cons

First, there is not enough security in terms of being able to secure certain types of notes to keep them from being accessible to people within your network. Second, when you send patient cases back and forth, there is no notification of new notes on an open case.

Review Source: Capterra
 


October 2018

October 2018

Great tool for healthcare providers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This tool is great for fast information and effective systems. Switching to Athena helped our company create a better end user experience for our employees and customers.

Cons

Some buttons would be useless to us. I wish we could get rid of these keys for the space. Rearranging would be beneficial.

Review Source: Capterra
 


October 2018

October 2018

Excellent Way to Communicate with Other Providers

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like how I can easily search through outpatient records when caring for them in the hospital setting. Everything I need to know is located in one place such as past medical history, current medications, previous lab work and imaging ect. I can see where the patient was seen last and what was done for them. I especially like how I can message providers in order to stay in close communication with them. This allows a smoother transition when going from the inpatient to outpatient setting.

Cons

I do not like how not all providers are connected with Athena. If a provider is not part of the system then I can not communicate with them.

Review Source: Capterra
 

Brenda from North Fulton Pediatrics, PC
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

The Best!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I implemented this product in a practice, then started training providers on this product. I am stationary now and using another product that doesn't come close to Athena. Unfortunately, I am unable to switch over to Athena! I have used several different EMR/Practice management products and Athena is the best!

Pros

Athena can do most anything in their EMR/Practice Management product!

Cons

Percentage rate of collections can be a little high. Billing department can be a little hard to get a hold of, but over a great product.

Review Source: Capterra
 

Lisa from Medical Clinic
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Wouldn’t recommend to my worst enemy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Honestly, the salesperson was the reason we went with Athena. Everything that they promised never came to fruition.

Cons

The most difficult EHR to use. Definitely NOT user friendly and the training was horrible.

Review Source: Capterra
 


September 2018

September 2018

Athena is one of the best, But Support and Training Isn't

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Went live with Athena on 5/2018 and it has been a bumpy ride since.

Pros

-New modern interface compared to what we were using before.
-Easy to Navigate once a workflow is established

Cons

-Support really isn't that great. I've still got open tickets from months ago with no resolution. Occasionally you'll get someone who can fix your problem on the first call.
-Training is subpar. Previous EMR was here for a month training users. Athena send a few people a couple weeks ahead to train only the superusers. Then they send a few more the week before (3), the week of (8) and the week after(3). Most of those people don't even have the answers. They tend to stick what is in the training but any questions outside of that they have to get back to you on.

Review Source: Capterra
 

Kerri from FCRHC
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Not Available for Android - iPhones only!??

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

IS NOT SUPPOETED ON ANY DEVICE OTHER THAN AN IPHONE. I WAS NOT EVEN ABLE TO ATTEMPT AN EXPERIENCE.

Pros

I was esctatic when my co-worker showed me I could access on my mobile device. I wouldn't have to be around my laptop if I needed to check labs or do some quick follow up on my day off.

Cons

But then I tried and tried and tried to log in on my phone. To no avail. Not supported by my browser. I looked at all their advertising for how amazing Athena clinicals is....tried to figure out why I couldn't get it to work for me. Called customer support at Athena only to hear what I dreaded - only supported by iPhones. Why? How in 2018 does a company provide a service that can only be utilized by iPhones!? We operate their Athena EHR in our office on Windows based computers....does not require Macs to operate their EHR, why limit their mobile support to iPhones!??? My advice from tech support, make a suggestion. Anyone else out there who doesn't operate on an iOhine, can you please make a suggestion too!?

Review Source: Capterra
 


August 2018

August 2018

Worst EMR Athena is a scam

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

There are none the cons out way any possible pros. Do your homework they are liars and will sell you an emr that doesn’t exist.

Cons

The company is horrible. They do not honor the business contract they gave us. No support, our office has done our own leg work because Athena’s supports staff is incompetent. No billing support what so ever.

Review Source: GetApp
 

Sabrina from Uthscsa
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

I have used this software at two different facilities.Which I learned it at one an used at the other

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Knowledge to use on others

Pros

This software is easy to use once you learn the process. Which helps that the customer service people are very helpful and will walk you threw any issues

Cons

The only issues I would say that isn't as much helpful is the verification part. It's so complicated to understand

Review Source: Capterra
 

William from CRCHC

July 2018

July 2018

As part of the admin team, the reporting feature is top notch.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I do not use this software from a clinical perspective. The layout is aesthetically appealing and it has an IM feature to send quick messages. From a reporting standpoint, setting up reports and building them from scratch couldn't be easier. It's very simple to export the reports to excel or Tableau for even better analysis. It does come with prebuilt reports. If you need to create a custom report, there is a report building feature that walks you through the steps. For the most part, Athena does a good job at defining the fields, but sometimes it does require some trial and error.

Cons

Though the software has really user friendly reporting features, sometimes the data itself does not make sense. For instance, we ran a report for no shows and there were instances of 1 no show/0 booked slot. There are also different report categories that include/exclude certain types of data. ie you may not find certain billing data in a clinical category report.

Review Source: Capterra
 


June 2018

June 2018

Secure. Secure, Secure

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You can probably tell that I like it! Its secure and excellent for billing my clients. The secure text messaging is great and is compatible with my apple watch.

Cons

Bit pricey compared to the competitors but probably worth it given the vast array of features that are present.

Review Source: Capterra
 

Doug from InBody Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

An EHR that actually works

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It takes the most time consuming events and simplifies them

Pros

This system basically takes the things that take the most time for you or your staff and makes them simple thus saving you time and money

Cons

For us it was a little bit challenging to start using but that was about it, otherwise it seems very awesome

Review Source: Capterra
 


May 2018

May 2018

Promises broken.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Obtaining insurance eligibility and getting immediate feedback to correct claims prior to submission. Billing software is very good, but then you lose control of the claims since Athena has payments made to a bank account they control.

Cons

Patient notes -- very difficult to make your own templates and what is pre-installed is awkward and missing options. The team that does the billing is unresponsive when there are issues. Support is slow we also had an issue since January, unsolved.
System limitations--you can't message a patient directly--that simple feature is missing. You can't fax most documents from the software, only certain items. Cannot export chart to a fax number--has to be with a pre-existing contact in the software (must ask permission with a form to add a contact).

Review Source: Capterra
 

Brett from Ken Garff Automotive Group
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Worked in offices over the last couple years with this software

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Able to manage several patients at once. The templates fill in quickly making it pretty easy to keep up in a busy clinical setting.

Pros

I like that it looks pretty. It is easy to switch between different offices and different doctors. Adding diagnostic pictures is very easy to help with monitoring wounds and other things.

Cons

It is nice that you can have templates, but when you are entering things into each area of the template, you have to grab the mouse and move it and click where you want it. Some other software programs offer an option like "F2" to skip to the fields that need to be populated. The room assignments work well, but is a little time consuming.

Review Source: Capterra
 
 
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