ChARM EHR Software

Charm has been effective in helping biller and provider to bill claims, recoup revenue and track unpaid balances fairly effectively.

Pros

Charm templates allow you to capture all the info on patient and insurance that you would need to bill for medical insurance. The ease of creating visits and moving them to Invoices for the biller to check and send is a time saver. Charm allows for data bases of insurances, cpt codes and DX codes that match your office practice. Charm allows me to stay in touch with my provider via their HIPAA compliant messaging service. s.

Cons

Charm does not allow for a batch statement feature. Invoices must be sent for each visit. This lack of process creates a very time consuming task for collections staff.
ERAS are not automatically downloaded to CHARM but must be created by a 3rd party clearinghouse and them upoladed.

We switched to Charm when Practice Fusion moved from their free model. Honestly, I like this software better. It is more customizable and has more included features. It runs fast, is always up, sends text appointment reminders for free and voice reminders for a low price.

I probably trialed 20 EHR systems before deciding on this one, and for the features and price point, I couldn't beat it, particularly for a small practice with multiple part-time providers, where we really can't afford to pay high prices per month for provider. Charm charges you for the number of encounters your practice has, so it remains in line with your profits.

We are a mental health practice, and while it's not geared specifically towards this, if you tweak the form templates just a little, it works just fine.

Pros

Very customizable, reasonably priced add on services, receipt printing and accounting, good email options, snotty to send patients custom forms with their initial appointment confirmation, easy repeating of medications/diagnoses/prior note, great price point.

Cons

Nothing really... Except that it's not going to help you very much with MIPS.

Pros

This software gets the job done and is designed very well. I’ve used it on both ends (provider/patient) and I have enjoyed it

Cons

There is a learning curve but that is to be expected. It takes a little time to get the hang of but once you do it’s great

Improved chart notes and billing.

Pros

We run a group practice so it is great to be able to maintain standard notes and process a chart from registration to billing with ease. The integrated clearinghouse is simple to process claims and the chart notes are customizable.

Cons

The mobile apps features need to match the desktop version especially with integrating scheduling with chart notes and annotated images.

A much better product than my old one that is more suited to my practice of personalized health care, is easy to use, and my staff love it. And I saved money.

Pros

Overall the best option on the market for our needs and the best bang for the buck. Easy to use and easy to customize.

Cons

Is not as easy to manage multiple facilities and multiple doctors as I would like. Changing a provider's schedule is more difficult than it should be, and the system is not capable of temporarily adding a day for a provider so we have to fake it. Does not provide any marketing options.

Pros

Price is really great and it is really good to use. We used practice fusion before but it's complicated.

Cons

inventory tracking and billing for medications we receive. And we cannot manage reports like on other EHR.

ease of access, secure, easy to review charts, HIPAA compliant

Pros

I love having integrated labs, scheduling, chart notes and billing-- having everything in one place is very helpful and convenient. I also like having HIPAA compliant messaging, and an iphone feature where I can see my schedule and treatment rwequests.

Cons

the iphone app is a bit clunky and if a patient emails with a questions I can't access their chart.

Pros

All around excellent!!! Very easy to use! Has the same features as the "big" EMR companies and more! Easy to create templates and quick phrases. Integrates with e-prescribing, labs, and imaging centers. It's near perfect!

Cons

ICD 10 settings in the assessment section of the note are too restrictive. Difficult to find diagnoses at times if you do not type in the same first word.

Pros

easy to use for the most part...I have only used for a short time ...still learning I really like the reminders and Insurance billing

Cons

auto fill in certain places is not good like when we put in a city and if not looking close you might put in the wrong information for the address or phone number

Pros

I like the portability of accessing data on any laptop or device around the office instead of having a paper chart.

Cons

We are still very new to chARM so I am sure there are many things we have yet to learn on the software. I do wish there were more how to videos to learn with the new UI.

Pros

Lots of features available and customizable, great flexability with use base on your practice type, one size fits all program.

Cons

Customer service response time could be better, billing integration with their selected clearinghouse is problematic and requires a lot of time to set up properly.

Pros

We selected Charm for the powerful charting interface. We have been able to move most all of our practice management functionality over to Charm and it keeps getting better.

Cons

Inventory management has been a challenge and multi-facility management is still a work in progress. Charm support is working hard to improve the product with customer functionality requests.

Listed on previous page.

Pros

Fairly easy to use.

Cons

It has many billing limitations. As well, as far as being able to evaluate the company statistics there is no function along these lines. You cannot see daily totals anywhere.

Pros

Very intuitive and flexible. Lots of good options for electronic patient interaction. You can usually get someone on the phone to help with questions.

Cons

ePrescribing platform not yet approved in our state (nevada). It would be nice if patients could request their entire health record from within their PHR account, and have access to visit notes. I find the Chat feature intrusive and distracting and would like the option of having it disabled.

headaches, learning new interface (why? why? why?)

Pros

well, originally it was the ease of use but with this new user interface...not so certain. Like the charting feature, easy to populate fields. Also like the patient communication it provides and tracks.

Cons

the new user interface has too many too small icons with too much info on the desktop. gotta figure out what all these silly icons represent. also why make such a large leap away from what all users are familar with?

What a relief to find an EHR that is easy to use, very adjustable and allows for a patient centered experience. All the other EHRs that I looked at put the biller first and the patient last. We take our patient care very seriously and wanted that to be the starting point in finding an EHR that worked for us. I found Charm on the web and for the first couple of weeks, we played with it looking for something that we didn't like about it. The only thing we don't really love about Charm is that each facility has it's own calendar - not a deal breaker. After that we jumped in with both feet. The price is good, the telehealth is fabulous and the billing and eRx were easy to get started. All in all, a real winner! I expect to be working in Charm for a long time.

Pros

It looks good, it works well and the price is right

Cons

Each facility has it's own calendar. It would be easier if the calendars could overlap. We have pracitioners that work in multiple facilities and it can be confusing to keep track of thier schedules.

I've used Charm for years and they have consistently improved the functionality, using the suggestions and requests of actual doctors. I now use the billing module, the merchant processing, the online calendar option, and of course the charting. I love how the entirety of my practice is run through Charm. And my patients really like it!

Pros

Ease of use, price, and customer service.

Cons

The messaging can be a bit clunky. The billing reports are not as customizable as I would like.

Advice to Others

Awesome option for a small practice that can't shell out for a bigger competitor.

Our practice used to be all paper based, we signed up to charm in 2015 and it has been the best thing we ever did. It has saved us time by having everything in one system. It has saved us money by cutting down on our paper usage. It makes tracking claims so easy. The best part is we are now totally Hippa compliant and it has improved communication between our practice and patients. The support staff is excellent and quick to respond to all of our inquiries.

I have been using ChARM since about 2013, early in their business. They have been continually updating features and making the interface better. I find it particularly well-suited for my natural medicine practice as I am able to track supplements and medications separately, as well as created customized templates for the types of visits I see. The downside so far is that the customer service response time is quite slow--it is very difficult to get someone on the phone, ever. Usually responses are by email, days or sometimes even weeks later. I have to admit, due to the small size of my practice, I do not pay for the EHR, so perhaps this would be different for larger, practices who are paying customers.

Charm has been a wonderful addition to my practice. I use only the medical records portion of it because I am happy with the practice management software that I currently use. It is intuitive! After struggling with a previous EMR program for a very painful year - I was delighted to find that we could jump right into ChARM with very little training and very few problems. They are continually expanding and improving the software and are responsive to new ideas. Customer service always responds within 24 hours via message, but I would like it better if we could get them by phone. However, I must say that I do not have urgent need of Customer Service often since the program runs so well.