ChiroTouch Chiropractic EMR Software

4.01 / 5 (681) FrontRunners

Our advisors have recommended this product 22 times in the last 30 days

About ChiroTouch

ChiroTouch is an electronic health records (EHR) and practice management system designed specifically for small to midsize chiropractic practices. It combines electronic health records, billing, patient scheduling, outcomes assessments and inventory management in a single, integrated suite.

The EHR has custom templates for chiropractors, along with image management, dynamic SOAP notes and real-time patient flow with room management capabilities. The EHR provides lab integration and wireless support, and it can be used on a PC or on an iPad through the CTProvider iPad app. ChiroTouch's billing application features eligibility inquiry, claim scrubbing, automated batch posting, DME billing, workers’ compensation billing and other capabilities.

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Supported Operating System(s):

Windows 7, Web browser (OS agnostic), Windows 8, Windows 10

681 Reviews of ChiroTouch

Average User Ratings

Overall

4.01 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(306)

306

4 stars

(201)

201

3 stars

(79)

79

2 stars

(39)

39

1 stars

(56)

56

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 681 results

December 2018

Chelsea from Maikai Billing

Verified Reviewer

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Great Quality, Great Service

I have worked with ChirTouch for 5 years and I love it. I recommend it to all chiropractors I work with. Customer service is, more often than not, very helpful and they are at least attentive and quick to respond. The whole system is seamlessly integrated from online apt requests, auto population of paperwork, self check-ins, billing, it really is outstanding compared to all other chiro software I work with. The only thing that needs help is the patient statements. Instead of separating the amount due from the insurance co and the patient, it will put those two amounts together, before the insurance has paid the DOS and print a statement as if the patient owes the whole balance so with the 100s of patients we have, it is not economical to print all those statements and go through them one by one for accuracy. I have yet to figure out the best way to print accurate statements in bulk fashion and welcome help from ChiroTouch or anyone else familiar with this.

Pros

the intuitive nature of all basic functions, ease of use and organization

Cons

One thing only - the patient statements are too complicated when trying to do a 'mass' monthly production.

March 2020

Dr. Joseph from DuChene Natural Health Center

Verified Reviewer

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

March 2020

Better than what we had, but not amazing.

We were moving from an EHR that was not working well for the clinic.

Pros

The version I have is hosted at the office. I know that EHR is going to an online platform and that is the "in thing" right now. But, with the hosted version, I own the licence and once paid off, I don't have to make that 400$ a month payment to use it.

Cons

They do not guide you on how to use the software in real life practice. Yes, they teach you what the buttons do. But knowing what the dials on an airplane mean is not the same thing as flying an airplane. They only give you access to the manual for the program if you buy their maintenance package. But, the manual is very lacking on any detailed information that makes it extremely useful. It is a very cumbersome software package to start using. Also, they do not integrate with QuickBooks. I wished that I could get the finances from this program to talk with QuickBooks.

Reasons for Choosing ChiroTouch

Practice fusion was a decent EHR to work with. It just did not provide the Chiropractic specific options that made it easy to work with. Yes, I could have programmed it in. But, that was super time consuming. You could make it work for Chiropractic, but it is not set up for Chiropractic and that makes it hard to effectively use.

November 2020

Shyann from Natural Spine Solutions

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Makes it all possible

Overall we wouldn't use any other software for our practice. Flow is very important for a 2 person practice seeing 40 patients per day, and this makes everything move beautifully.

Pros

This is the easiest software to use and combines a number of features that my last office had multiple software for.

Cons

Some things are complicated, but there is always information somewhere, or a person to help you through it.

July 2019

Cherie from Chiropractic Acupuncture Health Center

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

1.0

Functionality

2.0

July 2019

Out Dated & Constantly broken

I have used it for years but have done nothing but complain about it. When its only the doctor and one staff, we don't have time to sit in the back with the server for 20 minutes trying to get someone to fix a glitch. Also, everytime my Microsoft Windows updates it messes up the reminders and stops them or we have a glitch on the software. I must spend once a week with some type of problem with the software. It's a waste but I paid so much money for it I kept it. Also every time you turn around any new feature is a fee! My sister has the same software. Long story short we both don't like it,and it has become a waste of money. We are both looking for an icloud based software that is fully integrated, including the email reminders, intake forms, and billing. Something simple that anyone can use if you go out of town or need extra help.

Pros

I like the I pad feature, I liked the patient intake forms automated in the system, I used to like the app appointment maker. You used to be able to accept a patient appointment request from your phone. It stopped working over a year ago. I like that if a patient makes an appointment on the app you can accept them in your scheduler from your ipad at home or make a new patient chart from your ipad at home. I like that the charges go straight from the doctors notes to the front desk, so there is no mistaken charges or lack thereof. I like that you can salt charges. I like that you can see the patients insurance from your notes, so you know if they have a copay or deductible and how many visits left.

Cons

This is the worse software for updates. The updates half the time don't relate to a small clinic but a clinic that mainly does PT. I have been using this software since 2004 and waiting every year for a great change. The front desk software it HORRIBLE. After 15 years you think they would have improved it. Honest to God it takes me 3-4 months to train a staff on how to use it and its just me and one staff member. I can't even have someone come in and sub because it is so difficult. You have a scheduler screen, then a check in screen then you have to go to a seperate inventory screen, All these screens are seperate, and you hope no one every accidently hits the red X and closes then screen because you have to wait 5 minutes to reboot it. Every staff person said, it is very old. The reports are useless and the most stupid thing is they use great than or lesser then when you are looking for something specific. Such as, I want all the acupuncture patients who come in or BCBS, when I search it says it is greater than, less then or equal. It's not a math problem! The doctors notes is the same way, jumping in and out of screens. I just had this issue. I was in the patients chart notes and she said two treatments ago the adjustment I made worked better. I had to close out of todays notes, hit chart note, find two days ago, read it, close out, and then go back to her note and log in, then go to plan to type it in. Sometimes jumping through screens take more time then paper.

August 2020

Ed from Dr. Ed Harkins

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 6 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Great Decision to implement ChiroTouch

Excellent. The support has been great - [SENSITIVE CONTENT HIDDEN] has gone above and beyond helping me.

Pros

A) The ability to configure the EHR to my exact specifications B) Having the front desk, biller, and DC all working together seamlessly

Cons

The initial implementation was overwhelming due to how robust the program is. I reached out to the support staff, and [SENSITIVE CONTENT HIDDEN] has been instrumental in getting me up and running quickly and efficiently.