A+ DELPHI Psychology and Psychiatry Billing Software

4.63 / 5 (40)

Our advisors have recommended this product 7 times in the last 30 days

About A+ DELPHI Psychotherapy Billing Software


A+ DELPHI32 is an on-premise billing, scheduling, and patient records management system designed specifically for small mental and behavioral health practices. The comprehensive program meets the needs of all types of mental health providers, including therapists, psychologists, psychiatrists, social workers, and counselors. A+ DELPHI is also used by medical billing services with a particular focus on mental or behavioral health clients.

DELPHI32 tracks all aspects of accounting including billing, invoicing and expense management. Features of A+ DELPHI32 include flexible fee schedules, patient statement generation, batch insurance claims submission, A/R reporting, scheduling, customizable progress notes, and a customizable face sheet.

With built-in expense register, users can track and record all kind of expenses at one central place. The solution also helps to track all practice activity by referral sources such as word of mouth, yellow pages and agency.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

40 Reviews of A+ DELPHI Psychotherapy Billing Software

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(27)

4 stars

(10)

3 stars

(2)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 40 reviews

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July 2018

Bobbi from ABR Counseling

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Best Psychotherapy Billing program on the market!

I had absolutely NO/zero knowledge of medical/psychotherapy billing. I had to help when the former billing person was not able to continue handling the this for our practice. I have subsequently been able to handle all the billing for a small but busy practice. Here again, their support both live via the telephone and watching their video instructions was really helpful. I highly recommend DELPHI PBS. I use the basic billing program, however, they offer everything and more than other similar programs - progress notes, invoicing, electronic billing, etc.

Pros

After reviewing and taking advantage of "free Trial" options of other programs, I found DELPHI to be the best program for my needs. Great support, easy to understand instructions, notifications of updates. DELPHI offers easy to follow video instructions showing "how-to" most problems or questions that arise as you set-up and use their program. The initial investment in the program is very fair and the annual renewal fee is less than I can spend on taxis in NYC in a day!

Cons

Making changes to a diagnosis has been a slight complication, at times. Also, adding new diagnostic codes can be tricky only because you don't make these change often. In each case, I have been able to accomplish what I set out to do.

January 2018

Carol from Private Practice

Company Size: 1 employee

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Best decision I made for my billing software

If you are considering billing software, get Delphi. A colleague who ran her own billing service recommended it to me and I have thanked her numerous times ever since.

Pros

First of all, it never breaks. Even though I back up regularly (and it invites you to back up every time you log off), it just performs perfectly. Will (the developer) keeps up with all the latest changes in the insurance/billing arena and updates the software whenever there's a change. I've been using it for 30 years! Started with DOS and made it through all the iterations of Windows, now using Windows 10. The interface with electronic billing happened seamlessly. I hear colleagues complain about their software, but I just smile and know I've got the best thing going.

June 2016

Jerome from Psych Services LLC


Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2016

Useful, frequently updated software with rapid assistance

Pros

We used Delphi for over 6 years until office closed for health reasons. Will Pardy (who wrote and updates Delphi) answers the phone and has responded to our crisis by extending our ability to use the program until our state's 7-year record retention status ends. We have used the billing and report features more than others, but found it easy to learn, rapidly responsive to changes in the field [especially through changes in CMS forms, CPT codes, and ICD9-->10 codes]. Easy to teach to new office person. Looks ideal for a young practice that wants low cost, wide range of services, hand-holding when needed, and solid assistance [not a barely trained voice from another country in tech non-support]. Also set up for multiple practitioners.

Cons

It doesn't have the bells and whistles of the more expensive programs

July 2018

Yvonne from Awareness Counseling

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Functionality

5.0

July 2018

This software is so dependable and the support is always available and helpful.

This software has made the business side of our practice manageable, leaving more time for our patients, and our getting home earlier every night!

Pros

This software was easy to setup because of the technical support we received from Will. He also walked us through the best day-to-day practices and is always available for questions,

Cons

We have used this software for some 10 years and cannot find any downside. And we would have mentioned it!

December 2014

Les from Suga Neuropsychological Services


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

December 2014

We use Delphi for our scheduling and billing of Neuropsychology.

Pros

I am a neuropsychologist and I use the program primarily for billing purposes. I have found it to be very easy to learn and use, and found it to work quite reliably. The owner of the company is extremely helpful and nearly always available to assist with problems.

Cons

There is a screen on the program called "The Scheduler" which is often difficult to navigate in, particularly if you are in a hurry or have a patient on the telephone who either wants to change the appointment or confirm when it is. I would like to always have it display a month at a time, but it defaults to an odd display that is not user friendly or efficient in normal office activities. While the program does do well with Medicare billing, it is not setup to easily interface with that vendor. It took considerable work, back and forth with the vendor, to get everything set up to work with Medicare, which caused significant headaches, payment delays, and other difficulties for these patients. Given that Medicare is such a large payer these days, the formatting difficulties with this vendor were difficult to understand. However, once it was eventually formatted, it has worked well since.

April 2016

Julie from Julie Ryder PMHNP


Ease-of-use

3.0

Customer support

3.0

Functionality

3.0

April 2016

good learning experience but happy to move on

Pros

I appreciated the entrepreneurial aspect of this company, being a local start-up that had not succumbed to corporate take-over, and therefore able to maintain a personalized approach to customer service.
Use of this software was instrumental in allowing me to start a solo practice and to gain an understanding and appreciation of the nuances of billing, third-party payers, collections, and accounting involved in owning a small business/private practice.
While it was always my intention to progress to integrative, full use of the program, such as scheduling and documentation, I only used it for claims submission, billing and accounts. After nearly two years of trying to manage all aspects of a private practice, I hired a practice manager and a billing service, which was 'the best money I ever spent.' It was another year before I was ready to adopt a full EHR/PM system, at which time I did not reconsider Delphi.

Cons

While I appreciated the easy access to the owner-operator of Delphi, I found him to be impatient and even rude at times. I tried not to take it personally, rationalizing that his is a technical mind trying to deal with clinicians whose minds operate differently, and that this was a pretty steep learning curve for a provider without training in billing, accounts receivable, software technology or electronic medical records. But I came to procrastinate and dread the need to seek his help.

May 2017

William from self employed

Company Size: 1 employee


Ease-of-use

5.0

Functionality

5.0

May 2017

A very happy user for over 20 years

Pros

Delphi has all the features I would want. It is easy to use. It has been a life saver as a solo practitioner who who doesn't have support staff. The telephone support (when you need it) is terrific and - you can take it to the bank. You get the developer on the line who will solve any problem quickly.

April 2017

Barbara from Lifeworks Counseling Center

Company Size: 2-10 employees


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

Great billing software

Pros

The software has lots of features; we haven't even used all of them and still have all we need. The customer service is excellent. Will is always very helpful when I have questions about the software, and he calls back promptly when I have to leave a message. There are a lot of instructional videos that have helped me tremendously. It's easier for me to learn how to do something when I watch someone knowledgeable perform the action.
Good instructional videos

Cons

The thing I have had the most trouble with is understanding how to do advances. I don't know if it's because the operation isn't as simple as it could be, or if my brain just can't grasp the concept.

November 2015

Tara from Tara Mesward Counseling, LLC


Ease-of-use

4.5

Customer support

5.0

Functionality

5.0

November 2015

Wonderful product!

Pros

This is an email I wrote to the owner and developer:

Hi!

I just wanted to write you to say thank you for all of your help - all the time! I just recently had to redo a bunch of claims for an insurance company that was being finicky, and I knew how to do it from your out-of-the-box thinking and you walking me through it last month with the ICD-10 changes. I really appreciate all of your help. My husband's a software developer, and I've learned that devs don't necessarily LOVE helping users who get confused and aren't inclined to think how the software wants us to think all the time ;)
But it's been incredibly helpful to have your help when I've needed it instead of being passed around on the phone from customer service rep to rep - all of which aren't able to help.
Anyway, I hope you have a great rest of your day. And thank you for providing a really great product!

Cons

Some functions are not intuitive for someone who's not extremely tech-savvy, though they're easier to figure out after you've had guidance/watched the tutorials/asked for help.

February 2017

Nancy from Allied Addiction Recovery

Company Size: 11-50 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Everything we could ask for

We have been using A+ Delphi for almost 1 1/2 years and we could not be happier. It's very easy to use. The customer service is exceptional. They answer the phone almost every time we call and if we get the machine, they are back to us within the hour. I would highly recommend them!

Pros

Ease of use, Customer service

Cons

None

February 2017