DoctorConnect Software

4.80 / 5 (20)

About DoctorConnect


DoctorConnect is a cloud-based medical solution that helps health care professionals manage their daily operations and interactions with patients. Key features include automated appointment reminders, surveys, reputation management, patient messaging and more.

DoctorConnect allows users to send custom messages to individual patients or groups who meet a designated criteria. It provides users an appointment calendar that helps them in the scheduling process. A dashboard is also offered that allows users to manually confirm appointments, view and respond to incoming messages and filter patients by doctor or location.

The patient management tool allows users to input patients’ preferred communication type and send them messages in multiple languages via text, phone or email. Additionally, DoctorConnect offers no-show management functionality.

Services offered are billed monthly, and support is offered via phone, email, live chat and FAQs.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

20 Reviews of DoctorConnect

Average User Ratings

Overall

4.80 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(17)

4 stars

(2)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 20 reviews

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April 2018

Selene from Kelly Eye Center

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Effective service, with exemplary customer service!

Pros

The software is simple to use, as it's completely automated! Any changes I want to make are easy to do myself, but if I find myself stuck, help is a quick email or phone call away. It has removed one of the most-frustrating tasks from my front desk staff-- calling patients with appointment reminders!
You can do so much with this program, not only reminders-- you can ask for and display patient reviews, set up recalls for future appointments, send emergency calls/texts when the office is closed due to inclement weather (or if we're running quite behind), and more. It has saved us money, and is well worth every penny.

Cons

It'd be nice to have more customization options when it comes to the Recare setup. Other than that, it's great!

April 2018

Joann from Bryn Mawr Skin & Cancer Institute

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Always a positive experience with the team at Doctor Connect. They are pleasant and receptive.

Pros

It is user friendly. I assign staff to monitor specific providers. Reminders are sent via text, email and voice call. Custom messages can be sent in the event of reschedule or emergencies. Patient reviews are easily accessible.

Cons

the black out time confuses paitents. If they reschedule after their original appointment is queued to be sent, They receive the original time reminder.

November 2017

Pat from Women for Women Obstetrics & Gynecology

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

WOW! That's the best I can instantly come up with. It has streamlined the office tasks tremendously.

Improved number of No Shows, reduced front desk tasks, patient like it & respond better, improved response to recalls, cancellations earlier so appointment can be utilized, generate more income.

Pros

Ease of use, patients very happy, no show significantly reduced, texted recalls are generating more appointments than mailed recalls. It has changed the whole dynamic of the front desk work tasks. Everything is customization-text messages, emails even voice messages. I can have different messages based on appointment type. I can send "special" messages.. eg. the item you ordered is in, the doctor is running late etc. This product can just do so much. I couldn't be happier or more satisfied.

May 2018

Mignon from Inspire ENT and Pulmonology

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

The staff is very friendly and extremely helpful

Pros

Easy to use. Anyone in our office can call in with an issue, the staff with DoctorConnect is always friendly and willing to help get the situation resolved.

Cons

I wish that our phone number would show up for a return phone call when the appointment reminders are sent out. It's sometimes confusing to the patients on who is actually calling them.

April 2018

Cindy from Associated Urological Specialists, LLC

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Love this software! Very user friendly and Rozell our rep is outstanding!

We are now saving staff time from having to make these individual calls to the large volume of patients seen daily within our practice. The secretarial staff is now making better use of their time in preparing the physician clinics.

Pros

The functionality of being able to do an emergency blast to all patients within the doctors schedule when the office has to be closed for inclement weather. Used it and it worked great!

Cons

Haven't had any cons that I've faced yet! Any hiccups that occurred when we were first loaded and began using were immediately taken care of. Very impressed.

August 2018

DEVIN from EPPG

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Great System!!

If we have to cancel appointments, we don't have to call patients. You can send them a message.

Pros

Easy to navigate! This system saves a lot of time.

Cons

I really haven't had any problems. It has worked really well for our practice.

April 2018

Glen from TFAS

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

WE have Used Dr Connect for several years with wonderful Results

Pros

WE love their flexibility of the program and teir ability to interface with our EMR while remaining cost effective

August 2018

Carrie from Eastern Healing Solutions

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

DoctorConnect for Acupuncture office

We use DC as a stand alone scheduler

Pros

It saves so much time by doing the reminder calls for you! It makes communication between patient and staff so much easier with text or email options. DoctorConnet support staff does a fantastic job of training, explaining and helping you with customization of the software. It is nice to be able to open DoctorConnect wherever you are, not just in the office.

Cons

You are unable to ''edit'' an appointment. It must be completely deleted and re-entered if there has been a change of any kind (time frame / service / etc). It is not visually as good as other scheduling software I've used. It would also be nice to have a print feature, to print out the daily schedule.

September 2018

Ann from Peter T Demos, MD (Dermatology)

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

DoctorConnect greatly INCREASED our patient numbers and greatly DECREASED our "No-Shows"!

"No- shows" have dramatically declined and patients tell us how much they appreciate getting a text or email (vs. the standard "day before call reminder" we always did in the past)!

Pros

1. The price and the fact that for low cost we could improve the bottom line so easily.

2. Dr Connect will call, email, text our patients both 3 days prior AND the day before! Patients can also tell us which type of connection reminder they prefer.

3. Catherine Samples (support @ DoctorConnect) was patient, understanding, truly figuring out our office's particular needs. And she was ALWAYS available right away when we called!

Cons

It took a little time to link it up with our own scheduling software, but it has been done!

April 2018

Gia from Denver Endo Center

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

We loved this program from the beginning! This was exactly what we were looking for!

Pros

This program is beyond easy to use!! The training was super easy. Training others on the program is easy. It works with our EHR system!

Cons

Not being able to change a phone number in real time. Sometimes we realize the ph number change and when we want to change and reset the number we cannot. It would be nice to have this function!

June 2018

Alex from Performance Health and Wellness

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Setting up software

Pros

What I like the most is the coustmer support that Catherine Samples provide to our staff. She helped our company set up the software and made sure that we used every aspect of Doctor Connect.

Cons

Our company has been using this product for 3 years and I do not have one thing that I dislike from this product.

February 2019

HANADI from CORTLAND OBGYN

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2019

Our representative knowledge and easy to reach

So far so good , no complaint.

Pros

It looks like our secretaries were able to navigate on their own after the one time conference call we had,
system is easy to understand , which is very helpful in our busy schedule .
And I know the girls were happy about the ability to communicate with patients instantly without using the phone.

Cons

Not applicable yet. We haven't ventured enough to see flaws.

Response from Adtel International of Adtel International

Replied February 2019

Thanks so much for sharing your experience online. We know we wouldn't be here without our customers, so we strive to make every interaction memorable (in the best ways!).

November 2017

Ivy from Bucks County Plastic Surgery and Dermatology

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Huge asset to our practice, great support staff

easy to use on all software, no issues of concern to address. Happy with product

Pros

The system is very easy to use, great support staff, always there to answer questions, very happy would recommend

November 2017

Amanda from The Headache Center

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Cuts down phone calls for us by several hours

Pros

Us not having to physically call the patients but allowing Dr. Connect to do this. If we need help we can reach out via email and someone will contact us within 1 day.

January 2019

Jeanie from ReMed Pain & Wellness

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Happy!

Very happy with our Director Of Sales. Not only is she very sweet and kind, I couldn't ask for better support when I need it!

Pros

Very user friendly, the text, email and voicemail reminders

Cons

It doesn't send a reminder until 3 days before appointment. Would like one sent immediately after making the appointment.

Response from Adtel International of Adtel International

Replied February 2019

Thank you for sharing your experience online. We know we wouldn't be here without our customers, so we strive to make every interaction memorable (in the best ways!).

May 2017

Michelle from Family Medical

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

Effective, Friendly, Fast and Affordable!

Pros

We love the affordability of Doctor Connect ! Couldn't be happier with the super friendly customer support of my wonderful sales Rep. Her staff training has been of great benefit to our Family Medical Practice.

Cons

Wish there was more I.T support available on Sundays . However, the issue was resolved quickly on Monday morning.

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Awesome

Pros

I like that I can send out mass notifications to patients when a doctor needs to reschedule for the day. It saves me time from having to call each patient.

Cons

So far so good. I have no complaints at this time for this software. Hopefully it will stay that way.

March 2018

Lauren from Rose Drug

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Very good

Pros

It is easy to use and all the patients like it and seem to be able to communicate with us very simply.

Cons

The IT support isn't available 24 hours a day so it doesn't always get resolved when its needed only on business days.

January 2019

Leah from Heart Center of North Texas

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Good Product

Pros

This software has really helped our practice reduce the no-show rate. It's easier for our patients to communicate with our scheduling staff.

Cons

It would be wonderful if admin users could see activity reports on specific users.

April 2018

Tammie from CSSU

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

April 2018

Still getting to know the processes

Less no show appointments

Pros

Lets you know what patients want to reschedule days before appointment. Opens schedule for new appointments

Cons

Patients get calls on Sunday's after 7:00 pm Example P Ross apt 4-13-18 received two calls on a Sunday after 7:00 pm. Please remove calls after 3:00 on Sundays