ECLIPSE Practice Management Software


 

In 1985, a chiropractor and software developer teamed up to create ECLIPSE, an ONC certified Complete EHR now used by thousands of providers nationwide. Designed for single practitioners, ECLIPSE is routinely used by multi-disciplinary and multi-site practices with hundreds of users.

MPN invented the concept of case management under a single ID# and developed the first healthcare software to run natively on the Microsoft Windows platform. Recent additions range from custom forms creation & synching the scheduler with smartphones to “Real Time Data Flow” – which instantly displays changes to every user currently working with that patient’s chart.”

ECLIPSE is INGENIX certified for HIPAA-mandated electronic claims. Billing, scheduling, alerts, reminders, EHR/SOAP and document management are few features available with the solution. Users can display multiple patient files simultaneously without having to retrace their steps or undo previous activity, which improves workflow & reduces clicking.

 

ECLIPSE Practice Management Software - ECLIPSE Scheduler
 
  • ECLIPSE Practice Management Software - ECLIPSE Scheduler
    ECLIPSE Scheduler
  • ECLIPSE Practice Management Software - ECLIPSE Diagnostic/Condition Info
    ECLIPSE Diagnostic/Condition Info
  • ECLIPSE Practice Management Software - ECLIPSE Tabbed User Interface
    ECLIPSE Tabbed User Interface
  • ECLIPSE Practice Management Software - ECLIPSE Patient EHR Tab
    ECLIPSE Patient EHR Tab
  • ECLIPSE Practice Management Software - ECLIPSE Patient Ledger Tab
    ECLIPSE Patient Ledger Tab
Supported Operating System(s):
Windows 7, Windows Vista, Windows 8, Windows 10

220 Reviews of ECLIPSE Practice Management Software

 

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Software Advice Reviews (205)
More Reviews (15)

Showing 1-20 of 205

Philip from Coastal Chiropractic Center, PA
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Eclipse is easy to set up, intuitive, secure and stable.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I don't get any complaints about the program from the Front Desk or the Billing department which keeps my office running smoothly. The program loads quickly, the database is stable and the IT department is FANTASTIC!!!

Cons

There is no Eclipse User Group that I am aware of. Like any Electronic Health Record program, the doctor needs to continually update the program as State and Federal regulations dictate. It would be nice to have a User Group and to create Templates in Eclipse. It would be very helpful for all users to view other doctors Encounter setups to help construct verbiage when they are setting up their own EHR.

Review Source
 
 

Jesus from Nonsurgical Medical Group
Specialty: Orthopedics / sports medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Easy, Effective, Essential

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The product is easy to maneuver through once you get the hang of it and very well categorized . You can learn it easy without training.

Cons

One con that i can think of is tabs. I believe the tabs could be better arranged, however its really no big deal, its just a personal setup preference.

Review Source
 
 

Rob from Linton Spine & Joint Chiropractic Center
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Making the transition to any software can be tough, I have done it three times due to changes in technology. This software has two great benefits. 1. It is easy to navigate, I was really understanding the screens just after working with them on a dozen pa

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have looked at several softwares and owned 3 different ones, by far I have been the most pleased by this software because of modification ability to make it your own.

Pros

The ease of adding or modifying content. I was doing it in real time after the 1st day of using the software. Also the support has been stellar. I can't say enough about how easy it is to get your questions answered.

Cons

I don't like the schedule layout, it is average in my opinion. Our office have learned to use it well and get it to serve our needs which is a two doctor and 2 massage therapist clinic. Even with my opinion of this, I would buy this software again as is, but hope there is improvements to the lay out in the future.

Review Source

  Response: Mike Norworth, MPN Software Systems

Date: October 2018

October 2018

 

Dr. Linton. Thanks for your review. We’re somewhat surprised that you seem to be struggling with the scheduler. You’ve never hesitated to call about issues in the past… but haven’t asked for help with appointments! We’ve reached out to your office to provide whatever help we can.

 
 

JODI from DR. JORGE 4 DELGADO
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

ATTEMPTING TO FIND A WAY TO TEXT PATIENTS UPCOMING VISIT REMINDER

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

TEAM SHOULD BE ACKNOWLEDGED FOR HIS KNOWLEDGE OF YOUR SOFTWARE AND HIS PATIENCE AND HIS TRAINING SKILLS !!

Pros

TEAM WAS VERY HELPFUL AND FULLY EXPLAINED WHAT I NEEDED TO DO TO USE MORE ECLIPSE FEATURES
HE WAS VERY PATIENT AND WALKED ME THROUGH STEP BY STEP!!

Cons

NO CONS, WE ARE QUITE HAPPY WITH OUR ECLIPSE SOFTWARE!! SO NO NEED TO ADD ANY CONS AS OF YET THERE ARE NONE!

Review Source
 
 

Albert from Wolyniec Chiropractic Group
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

I have been at this office for 28 years using eclipse. I have been very satisfied. .

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend Eclypse to any Chiropractic office

Pros

Eclypse is very easy to use and easy to understand. The technical support is quick, and they are very patient.

Cons

Screens could be more combined with the information. When you get used to where to go on the screen it's great.

Review Source
 
 

Christopher from Advanced Chiropractic of Milford
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Couldn't Be Happier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My staff and I have been very happy with this program. We started with a competitors program and quickly found out that it was not working for us. We couldn't do nearly what we wanted to do and were limited in our possibilities. Within a year of buying that, we were in the market for a new program. A colleague recommended Eclipse and before I knew it we purchased, installed, and trained on the program. 3 years later I am happy I made the change. It helped us become stronger in our documentation and survive an audit. I am happy I made the move to Eclipse!

Pros

The pros definitely outweigh the cons (if there are any). We have been very happy using Eclipse. The program is very easy to use and user friendly. As a Doctor, we love that we can tailor our notes to fit our practice and fit our needs. It has helped us be better with our documentation and allows us to have some ground to stand on with the insurance companies. My staff has also found that this is a very easy program to train new employees on and they always catch on quick. We get regular updates and usually feel the changes are for the better. Tech support has always been helpful as well.

Cons

I don't feel that there are too may cons. The only thing I can think of is something I hear my staff say.. "we need a no show feature. Something to edit an appointment to show that the patient hasn't cancelled but just didn't bother to show up." That's not much of a con just something we have worked around.

Review Source

  Response: Mike Norworth, MPN Software Systems

Date: July 2018

July 2018

 

Thanks for your review. By definition, if an appointment is not marked as “Completed,” it IS a “no show.” And all ECLIPSE reports that pertain to missed appointments rely on this feature. Consider all the time this automated feature saves so your staff doesn’t have to edit anything! As you’re aware, you already have the capability to mark an appointment as cancelled or rescheduled.

 
 

Rena from CHIROPRACTIC
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

HORRIBLE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

OVERALL I AM VERY UNIMPRESSED. I HAVE WORKED WITH SEVERAL OTHER MEDICAL SOFTWARE PROGRAMS AND ECLIPSE IS BY FAR THE MOST OUTDATED AND INEFFICIENT. IF YOU HAVE A BUSY PRACTICE THIS IS DEFINITELY NOT THE SOFTWARE YOU'RE LOOKING FOR AS THIS WILL SLOW YOUR PRACTICE DOWN. IF YOU ARE LOOKING FOR A COMPANY THAT VALUES YOU AS A CUSTOMER, THIS IS NOT THE COMPANY FOR YOU. THE DEVELOPER I PERSONALLY SPOKE TO WAS RUDE, AND EXTREMELY UNPROFESSIONAL.

Pros

SENDING CORRECT CLAIMS ARE VERY SIMPLE
THE COST OF THE PRODUCT IS FAIRLY INEXPENSIVE
WHEN CALLING ECLIPSE, THE WAIT MUSIC IS INTERESTING

Cons

- POOR CUSTOMER SERVICE (REPS SEEMS LIKE THEY ARE UNSURE ABOUT FEATURES AND HOW TO HELP YOU)
- SOFTWARE SEEMS VERY OUTDATED
- TOO MANY STEPS TO MAKE A SIMPLE PATIENT APPT
- YOU RARELY CAN GET A LIVE PERSON WHEN YOU CALL FOR HELP, YOU CALL TYPICALLY GOES STRAIGHT TO VOICEMAIL AND THEN YOU HAVE TO WAIT FOR SOMEONE TO CALL YOU BACK.
- TAKE WAY TOO MANY STEPS TO MAKE A BILL BATCH (VERY TIME CONSUMING)
- POOR PATIENT STATEMENTS
- PATIENT LEDGERS BECOME VERY MESSY AND YOU HAVE TO FLIP BACK AND FORTH BETWEEN 2 SCREENS
- IF THEY DON'T HAVE A FEATURE YOU'RE LOOKING FOR THEY TELL YOU TO SEND A SUGGESTION, BUT WHEN YOU DO, THE DEVELOPER EMAILS YOU BACK AND IS COMPLETELY RUDE AND CONFRONTATIONAL. VERY UNPROFESSIONAL TO SAY THE LEAST.
- SPEED IS VERY VERY SLOW (ECLIPSE SAYS THAT'S NORMAL IF THE PATIENT ACCOUNT IS LARGE)
- FEE SCHEDULES ARE A NIGHTMARE TO ORGANIZE
- THEY NEED MORE EMPLOYEES AT THEIR HELP DESK, TO WAIT HOURS OR DAYS FOR AN ANSWER IS NOT ACCEPTABLE

Review Source

  Response: Dr. Karen Walters, D.C., MPN Software Systems

Date: June 2018

June 2018

 

Hello Rena & Jillian. We see you wrote tandem reviews. You’re both from New Berlin Chiropractic and Therapy Center – an office that has been an ECLIPSE client since 2007. We’re sorry you have such an unfortunate recollection & interpretation of your recent interactions with us. We too, still have all the email as well as recordings of our phone conversations! So, let’s discuss precisely what prompted you to write a review. You complained that we needed to “fix” ECLIPSE because it wasn’t working with your Dragon dictation software. We purchased a copy of Dragon for $300 (we sent you our order#) & discovered it worked flawlessly. (What other company would even do that?) We gave you some pointers and suggestions about dealing with Nuance technical support. Instead, you angrily insisted that we explain exactly how to get Dragon working properly on your computer & insisted that its failure on your system is somehow our fault & responsibility (though we have absolutely no relationship whatsoever with the company or its software). You also demanded we “fix” remittance advice import. After we explained that you could indeed do what you claimed wasn’t working (after all, every other office including mine is able to handle this), we made multiple attempts to reach your office on the phone to help you. For instance, a technician attempted to reach Rena on 6/14/2018 & left a message with Jillian. You didn’t call back. You did call us this week about a variety of issues after you apparently made major changes to your existing computer hardware & software. We helped you correct the issues related to improper setup by you and/or your technicians. Finally, you called us yesterday after downloading an update to complain about performance retrieving a few patients. (ECLIPSE is used on networks of 200+ workstations w/o the performance issues you describe.) We made some suggestions & expected (we still do) to further work with you today. We’re sorry you’re so angry about our frequent recent interactions as well as puzzled by your representation of them here. As you already know from your phone calls yesterday, we expect to further help you troubleshoot your issue today. Finally, did you know you have extensive control regarding how ECLIPSE appears on your computer screen? ECLIPSE is compatible with Windows versions 7 & newer. Please consider speaking to our Help Desk about customizing its “look & feel” as well as exploring your many other comments above. UPDATE: As of 10:30am on 6/29/2018, hours after your reviews were posted, your expected follow-up call was completed & virtually all the issues you claim in your review (e.g. 13 second patient retrieval times) have disappeared and are no longer a problem (according to you on a recorded call).

 
 

Jillian from New Berlin Chiropractic & Therapy
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Horrible Practice Management Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Myself and our billing manager were hired on late in 2017 at a local chiropractic office with 2 chiropractors and 2 massage therapists. This is our first experience with Eclipse and I can confidently say that after working with them on and off for nearly a year… CHOOSE ANYONE ELSE FOR YOUR PRACTICE MANAGEMENT SOFTWARE. Eclipse is highly outdated and offers minimal features. Their developer has emailed our billing manager back and forth and his tone is completely unprofessional – he chooses to blame the consumer for issues instead of taking responsibility and walking through them like an upstanding company. We have copies of the correspondence as proof… it is just that bad.

We spent months updating our workstations and server and are currently running Windows 10 professional and Windows Server 2016. I have stress tested and benchmarked each of our workstations as well as our server and they all run perfectly as they should. That being said, ever since we updated Eclipse itself, it has been ridiculously slow. Some patient charts take as long as 13 seconds to pull up after clicking on them. How 13 second response times are acceptable in the year 2018, I have no idea.

Eclipse help desk employees state they are open between 8am-8pm (Central time zone) and 99% of the time we call, we are forced to leave a voicemail and wait for a return phone call at a random time and often not even the same day. It is highly inconvenient as we cannot just drop what we are doing during office hours to troubleshoot with Eclipse. We call when we have downtime, and Eclipse is never there.

Today, I called Eclipse to find out why we are experiencing such slow response times within our software. I sat on hold for over 10 minutes and I was hung up on. I called back and received the voicemail and left a message – only time will tell when they choose to return it. We are just absolutely fed up with how Eclipse operates and were absolutely shocked to see that they are rated at 4.5 stars, currently. We are actively looking to switch to a more reliable and professionally run practice management company such as ChiroTouch. I have even used EZ-Bis and prefer them over Eclipse (Galactek) software.

Pros

It's designed for use from Chiropractors, straight-forward looking schedule, lots of colors to choose from when color-coding patients.

Cons

Very slow response times, unprofessional and rude software developer, minimal features, horrible customer service protocols.

Review Source

  Response: Dr. Karen Walters, D.C., MPN Software Systems

Date: June 2018

June 2018

 

Hello Rena & Jillian. We see you wrote tandem reviews. You’re both from New Berlin Chiropractic and Therapy Center – an office that has been an ECLIPSE client since 2007. We’re sorry you have such an unfortunate recollection & interpretation of your recent interactions with us. We too, still have all the email as well as recordings of our phone conversations! So, let’s discuss precisely what prompted you to write a review. You complained that we needed to “fix” ECLIPSE because it wasn’t working with your Dragon dictation software. We purchased a copy of Dragon for $300 (we sent you our order#) & discovered it worked flawlessly. (What other company would even do that?) We gave you some pointers and suggestions about dealing with Nuance technical support. Instead, you angrily insisted that we explain exactly how to get Dragon working properly on your computer & insisted that its failure on your system is somehow our fault & responsibility (though we have absolutely no relationship whatsoever with the company or its software). You also demanded we “fix” remittance advice import. After we explained that you could indeed do what you claimed wasn’t working (after all, every other office including mine is able to handle this), we made multiple attempts to reach your office on the phone to help you. For instance, a technician attempted to reach Rena on 6/14/2018 & left a message with Jillian. You didn’t call back. You did call us this week about a variety of issues after you apparently made major changes to your existing computer hardware & software. We helped you correct the issues related to improper setup by you and/or your technicians. Finally, you called us yesterday after downloading an update to complain about performance retrieving a few patients. (ECLIPSE is used on networks of 200+ workstations w/o the performance issues you describe.) We made some suggestions & expected (we still do) to further work with you today. We’re sorry you’re so angry about our frequent recent interactions as well as puzzled by your representation of them here. As you already know from your phone calls yesterday, we expect to further help you troubleshoot your issue today. Finally, did you know you have extensive control regarding how ECLIPSE appears on your computer screen? ECLIPSE is compatible with Windows versions 7 & newer. Please consider speaking to our Help Desk about customizing its “look & feel” as well as exploring your many other comments above. UPDATE: As of 10:30am on 6/29/2018, hours after your reviews were posted, your expected follow-up call was completed & virtually all the issues you claim in your review (e.g. 13 second patient retrieval times) have disappeared and are no longer a problem (according to you on a recorded call).

 
 

Ronna from Mainland Wellness and Rehab
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Pretty reliable product but culd use more training on impementing the features to suit our practice best.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Customer service is usually good. We lost our eclipse program recently and Hector was really helpful and got us up and running again the same day.

Cons

There are no training programs. After there is an update released and things added there is really no training on the new features. I'm pretty sure we could use this program more efficiently and that it has features we don't understand if there was a periodic training class we could access.

Review Source

  Response: Mike Norworth, MPN Software Systems

Date: June 2018

June 2018

 

Hi Ronna. Each & every update is accompanied by a README document, which often contains step-by-step instructions (as appropriate) for using new features. Updates may also be accompanied by updated HELP files, so you can press F1 for context-sensitive help. Training videos are available from your ECLIPSE menu, and the Help Desk is ready & able to assist you with anything you need. If you prefer even more extensive 1-on-1 training, that’s available from trainers either in your office or via the internet.

 
 

John from Bensalem Chiropractic Center
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

One of the best investments ever!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I highly recommend Eclipse!

Pros

We have had Eclipse since 1993. Great product, great support, always up to date, easy to use. I highly recommend Eclipse. It has made running the office easier, more efficient, and cost effective. The software is not difficult to lean. Support is very helpful. Since 1993 ,We have only had to call a handful of times for support. Always had any question or issue fixed within minutes. Doesn't get any better than that!

Cons

There are no cons. I have only positive things to say about Eclipse!!! One of the best investments

Review Source
 
 

James from Back to Health Chiropractic North Shore
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

All in one software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using this software for over four years without a major issue in billing and note taking. I especially like the customization features.

Pros

Ease of use and excellent customer service. Never a long wait. The customer service handles all of our questions/issues without a problem.

Cons

The initial setup process is time consuming. Although the software is intuitive it does take some time to 'fine tune' the process.

Review Source
 
 

Renee from Morrow Chiropractic Center
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

The Eclipse software does everything I need it to do.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The software and help desk are always on the mark

Pros

I have worked with other physician software packages in the past. They never quite covered all the areas I wanted/needed. Eclipse has always lived up to my expectations.

Cons

I really have no negative comments to enter at this time. I have been working with this software package for many years without getting disgruntled in any way.

Review Source
 
 

Glenn from Chiropractor
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

Eclipse is user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I highly recommend Eclipse billing software it has made me a lot of money over the years .

Pros

I have been using Eclipse for about 15 years I do my own billing it's easy enough for me to do my own billing and not need a billing company. If I have a run into a problem technical support is always there to assist me to manage through any difficulties. Also Eclipse has always kept me up-to-date with any changes in the healthcare field with No fault Worker's Comp. or major medical.

Cons

There aren't any real cons to a club software again I've always felt it was user-friendly easy to navigate .

Review Source
 
 

Keith from The Chiropractic Group
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

It just works!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We just moved to the cloud with DataHealth and Eclipse support has worked directly with them to get us up and running. Server based set up worked flawlessly but we've added locations and the networking became more complex.

Pros

Updates work without bugs and always improve the program function. Support is top shelf, friendly and immediate. One of the most recent updates actually included changes we requested! Very efficient user interface with logical build. Quick, excellent notes with very good customization options that are easy to do.

Cons

I have no complaints at all.

Review Source
 
 

Erin from Perrine Chiropractic Health Center
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Easy use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love the ease in use of the software. You can be super detailed, or very simple. I recommend this to any doctor who will listen to me. I have used several systems and this one makes the most sense. Though you have several options to do a specific task, each one makes sense and there is no redundancy in the entries. MORE reports from the data entered is my only request. Great product!!!

Pros

Everything can be done more than one way, keeps track of claims and payments wonderfully! All the reports are great. So much detail should be able to be accessed.

Cons

Not all fields do something, inconsistency in field entry-some clicking, some tabbing. Data entry would be even faster is you didn't have to stop and click one field vs. tabbing and typing.

Review Source

  Response: Mike Norworth, MPN Software Systems

Date: April 2018

April 2018

 

Thanks for taking the time to write a review. We simply wanted to suggest that you refer to your HELP & README or speak to the Help Desk to better understand navigation options via your keyboard and any other devices you may use.

 
 

Rod from Melvin Chiropractic Health Center Inc.
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Tech support was very helpful and went above and beyond my expectation. Most appreciated.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great support. The program allows you to use it to the level that you need or desire. I appreciate that.

Cons

The program itself has a lot of steps to perform some actions. The EHR is not easy to use. It needs more point a click on to diagrams rather than writing.

Review Source

  Response: Dr. Karen Walters, DC, MPN Software Systems

Date: April 2018

April 2018

 

Perhaps you’re unaware that our legacy SOAP / documentation features provide exactly what you mention -- the ability to click on a picture to zero-in on a body part. We actually introduced the first integrated electronic SOAP / billing system back in 1991, and by 2010, we’d moved away from the older narrative formats that such systems create (which auditors & reviewers instantly recognize). The Department of Health & Human Services (DHHS) has even testified about such formats and what they term “cut & paste” mentality before Congress.

The Encounter was released in 2010 to conform to concepts mandated in the American Recovery & Reinvestment Act (ARRA) of 2009, DHHS preferences, and published studies regarding structured & unstructured data in clinical documentation. It’s now 2018, and we’ve received a great deal of feedback from payers, auditors & investigators, including comments that the Encounter “sets a new bar.” It’s also much faster for you to create your own clinical documentation than picture based systems – which typically provide an image only for your first click. In 2017, Dr. Evan Gwilliam, D.C. of ChiroCode used ECLIPSE documentation to illustrate his newest video: “The Perfect Note.”

 
 

Cory from Active Body Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Wow! So happy we switched to Eclipse!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are looking for a reasonably priced, all inclusive program......THIS is for you! Easy to use, complete, accurate and compliant. Great for both a new doctor just starting out, or an established practice looking to improve their overall bottom line and patient satisfaction.

Pros

Time saving, revenue increasing, easy-to-use product. SOAP notes are compliant. Billing is easy and accurate. Patients love checking in on the kiosk and getting appointment reminders on their phones. This software has already improved our patient satisfaction and retention.

Cons

The ledger took a little while to understand, but is much more accurate and complete (and easy) now that we received training. No other issues!

Review Source
 
 

Matthew from SSC
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Office Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The appointment and ledger are super easy for my staff to use. The program makes electronic billing and charting extremely easy for our doctors and staff.

Cons

The initial price but you get what you pay for. The Help desk you also have to wait for a call back.

Review Source
 
 

Aaron from Binns Family Chiropractic
Specialty: Alternative & holistic medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Wish I had this when I opened my clinic 15 years ago!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I couldn't be happier with any other software!

Pros

Customer support is 2nd to none! It's nice to actually get help when I call with a question rather than having to wait for a few days and get a call back.

Cons

I'm very pleased with my recent purchase of Eclipse. Nothing bad to say. I have been impressed right from the beginning.

Review Source
 
 

Laura from Total HealthCare
Specialty: Multi-specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Easy to Use!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I work in a few different practices and I like the Eclipse software the best out of all of them.

Pros

I have used Eclipse for over 20 years and find it to be very east to use and easy to train new employees on it. Very nice layout. Multi-case use makes for really easy tracking of our services and providers.

Cons

I wish the reports were a little more detailed . I would like to see a better services list with more allowances for pulling details from billing.

Review Source
 
 
 
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Charles from AuthorityIT
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Worst technical support ever!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It works for basic functions. No frills.

Cons

The technical support for this product is the worst I have seen in 30 years. There is only one person doing tech support and he seems to take great joy in letting you know how stupid he thinks you are. He managed to make our office assistant cry and closed a case because he thought the issue was resolved. Stay as far away from this product as you can. The product itself uses a Windows 3.1 interface along with a dongle for software protection which requires you to have a computer with a com port which in this day and age, is archaic. That and you need to share your whole hard drive to even get the product to work. I am going public with this after trying to contact the founders of the software and getting no response from them so that should tell you right there that they don't give 2 cents about their customers.

Review Source: Capterra

  Response: MPN Software Systems, MPN Software Systems

Date: December 2018

December 2018

 

Mr. Eichelberger... as you're well aware, this review is both inaccurate & untrue. We contacted you within 20 minutes of receiving your email, offered to review recordings of the phone contact you complained about, and attempted to call you directly (which took some work since you'd accidentally provided your wife's phone #). A senior VP later spoke to you & offered assistance. As you are also aware, ECLIPSE hasn't used "dongles" in years, and you don't disclose that your office has neither a current copy of ECLIPSE nor a subscription. We're not sure what prompted other untrue comments such as promoting the idea that only a single technical support employee exists at our company? In fact, the VP you spoke with offered you a refund for the calls before he even investigated your complaint! He also offered to help in any way necessary to resolve the issue! Finally, he spoke with Rosie (who you mention in your review) this morning.... to ensure her issue was resolved.

 

Jylian from Discover Chiropractic

May 2018

May 2018

Great for posting chiropractic charges and tracking and day to day use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The patient Rolodex, the calendar, the statistics are all easily labeled and simple to pull up quickly when patients are waiting.

Cons

There is a little trouble we've had marrying eclipse for our second user on our back office computer. It keeps only being able to do limited training functions.

Review Source: Capterra

  Response: MPN Software Systems, MPN Software Systems

Date: May 2018

May 2018

 

It wasn't easy tracking you down to your office in Costa Valley, CA. We did speak with Dr. Leonn (who confirmed your issue). We immediately helped correct the problem over the phone. Your 2nd computer was never properly linked with your main copy of ECLIPSE. Of course, we don't understand why you never called us about this problem. You've never hesitated to call us in the recent past.

 


March 2018

March 2018

Good Software with good Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's a software that is very user friendly to people who have not a lot of experience or knowledge with computers and programs; It tells you exactly what you want to know

Cons

It's a very sensible program, if an error occurs the customer support can handle the situation as soon as possible and fix it

Review Source: Capterra

  Response: MPN Software Systems, MPN Software Systems

Date: April 2018

April 2018

 

This review site has confirmed you, an anonymous reviewer, to be in the healthcare field. And we believe you intended to review the eclipse integrated programming environment, but mistakenly reviewed ECLIPSE Practice Management software -- which seems consistent with both the information we've been provided & your comments. Unfortunately, this site is unwilling to confirm whether you're actually using ECLIPSE.

 

Vincent from Petrelli Chiropractic
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

Very easy to use and implement.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It basically runs my practice, all aspects except for SOAP Notes, but with the new upgrade I will be doing that as well.

Pros

Very easy to utilize reports of all types, aged accounts receivable, birthday lasts, appointment reminders, simple to apply payments and print or process electronic claims.

Cons

Some of the reports and itemized bills are not as customizable as could be. Only patient complaint is the patient receipt as for some patients it does not have enough detail.

Review Source: Capterra
 

Kevin from corposalud

January 2018

January 2018

Eclipse saved my company!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I use the ECLIPSE Software daily at my company, I've had this software for 2 years and I just love it. ECLIPSE makes the billing proces very easy for me and my employees, with this software i can also schelude consults and many more, the EHR (electronic health record) its one of the best thigs of the software the doctors in my company love it, this also has an extensive alerts system that is very helpful, the security features saved my company once from a fire, for this and many other things ECLIPSE its a must have in my company.

Cons

There is nothing negative from my point of view! If you had to improve something that would be your system of notes sometimes there are failures to save certain notes and that can be annoying however this happens very rarely but it would be good if they fix it

Review Source: Capterra
 

Dr. Chris from Advanced Spine Rehab Center

December 2017

December 2017

You "own" it, but have to pay annual maintenance fees.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This was installed at the office that I purchased. You own the software, but it doesn't really work well unless you pay the annual fee. Once the macros are set up, you can enter a note quickly. The reports were decent. Integrates cash practice and cc processing.

Cons

Cost is my number one objection. I didn't like the billing portion of the software either. It's time-consuming to set up the macros. Doesn't feel very intuitive. Remote backup is extra.

Review Source: Capterra

  Response: MPN Software Systems, MPN Software Systems

Date: December 2017

December 2017

 

First, ECLIPSE is not currently & never has been subscription based. Thus, the ECLIPSE program does not function differently based on fee payments of any kind. Of course, you can't, for example, write prescriptions unless you subscribe to an add-on service that offers them. Next, ECLIPSE does not have billing "macros," so we're not sure what you're referring to. ECLIPSE does provide a wide variety of individual customizations (as checked / unchecked options) for payers that you can use as necessary. These provide ways to handle the rare exceptions to standard coverage; they are hidden unless you need them. And yes indeed. ECLIPSE recommends a third-party HIPAA accredited service for online backup. Finally, we're sorry you never took the time to truly learn & use the software, but we're puzzled by your cost comments. The system you selected as a replacement has higher annual fees than ECLIPSE.

 

Gary from 30-A Chiropractic & Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

very intuitive practice management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

this practice has a combined patient load of greater than 5200 people that is a lot of patient monitoring and accuracy quired for CMS this software handles it with ease

Pros

the company continually monitors new requirements in the medical billing environment leaving little for the user to have to chase for answers

Cons

electronic Healthcare records and single page scanning is not intuitive requiring a lot of time spent for each patient. more training should be offer for this aspect of the software

Review Source: Capterra

  Response: MPN Software Systems, MPN Software Systems

Date: September 2017

September 2017

 

The Help Desk reached out to you after reading your review. First, EHR training materials are already at your beck & call in the form of webinars, context sensitive documentation and one-on-one help from the Help Desk. Next, we'd agree that scanning is not intuitive. Instead, it's comprehensive. ECLIPSE offers extensive scanning, import & annotation capabilities that go way beyond "single page scanning" and allow you to get the most from its documentation capabilities. You can combine multiple documents into one new document, scan one or more documents and copy them to multiple patients, add electronic post-it notes, redact info, add various graphics (e.g. arrows), assign document-specific permissions, encrypt, and mark them as pending review for a specific provider.

EHR related data entry tasks for CMS programs (e.g. MIPS) can be ignored if you don't participate. However, all such data entry is subjected to rigorous live user testing in order to minimize typing.

 

Janet from Willis Chiropractic Center
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Eclipse User for 12 years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We began using Eclipse practice management software for electronic billing in 2005. We are still using it now in 2017 and it works yearly flawlessly. Every time I have a problem or a question I am able to call and have assistance that is both conscientious and professional. We do not use the electronic health records components of Eclipse so I cannot speak to the efficacy or efficiency of use in that arena.

Pros

It works consistently and we have never had a database problem.

Cons

I wish there were more flexibility in report writing.

Review Source: Capterra

  Response: MPN Software Systems, MPN Software Systems

Date: April 2017

April 2017

 

Dr. Willis. Thank you for your review. Perhaps you'll be happy to learn that we expect to introduce new custom reporting & patient statement technology in late 2017 / early 2018.

 

Mark from River Hills Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Eclipse for Chiropractic office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Eclipse software was OK. Being a small Chiropractic office, there were many parts of the software that we didn't need to use. This software would be best for a multi-disciplinary practice with many practitioners and staff. It was somewhat difficult getting customer service to help us when problems would arise. There were always updates needed and ongoing training. Overall just OK, but maybe too much for a small physicians office with under 5 staff members. Best for larger practice or clinic.

Pros

Very in-depth tabs, documents, resources, etc

Cons

Difficult for get customer service

Review Source: Capterra

  Response: MPN Software Systems, MPN Software Systems

Date: February 2017

February 2017

 

The office you worked in until recently has used ECLIPSE since 1999. And though ECLIPSE is used by offices with 150+ employees, it's also used by thousands of offices with 1 or 2. As far as we can determine, 92% of your calls within the past 6 months were picked up live, and any issues were resolved. You also reviewed ECLIPSE on Software Advice in September 2015, noting "The customer service is great. They can usually get our questions and problems answered as soon as we call. And even if they don't know the answer, they call us back within 24 hrs with a solution." We'd love to know what changed your perspective. And yes, ECLIPSE is updated on a very regular basis as it incorporates new standards and user requests.

 

Luana from New School University

January 2017

January 2017

Loved this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Notating in accts was easy and readable. Billing out claims was a breeze. Access within the system was great. Ease of use is phenomenal. Recommended to anyone to use this software.

Review Source: Capterra
 

Dave from Sunston
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Do Not Recommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

PROS: Eclipse is more affordable than many comparable options. It does the basic functions you need.

CONS: Training is very expensive (hourly personal trainer rather than a free online help/training site). Customer service is poor (you can get an accurate view of their attitude by reading responses to reviews). Not intuitive (in obvious ways that should be fixed) and lots of bugs.

RECOMMENDATION: This software is usable, but I wouldn't choose it if I had a do-over. The reason we're leaving is lack of features and functionality. We have found that we will save money with cloud based software with a patient portal (allowing for payment integration with credit cards, electronic intake, and online scheduling). Other software has developed these options.

Pros

Price. The software does what you need it to.

Cons

Training and support. Customer service. Not intuitive/user friendly (the software is old and you can tell).

Advice to Others

Other software has developed time saving (i.e., money saving) features, so I would look elsewhere.

Review Source: Capterra

  Response: MPN Software Systems, MPN Software Systems

Date: November 2016

November 2016

 

We stand by Dr. Walters' response to the 1 star 1400+ word review that Annie from your office created on another site in December 2015. We encourage anyone to Google & read the review along with its response (search: "Annie from Sunstone Health Associates"). The review above infers both that you purchased ECLIPSE from us (you did not; you purchased an office that owned the product) and that you were trained by us (you were not). Perhaps some of your misconceptions might have been averted had you received training. Our Help Desk Director spoke with you last week and you were unable to clarify your references to bugs. Nor do we have a record of any unresolved calls/issues from your office. ECLIPSE can be used in the cloud, offers CC processing, a free patient portal, tablet based intake forms & multiple types of online scheduling. Again, we are indeed sorry you were unhappy with ECLIPSE.

 

Robert from Sylvester Chiropractic Centre

June 2016

June 2016

It saves us more money than we spend on it!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

After all is said & done, ECLIPSE has saved my practice far more money than we spend on it. I look at colleagues who equate high prices to better software & just laugh. We use ECLIPSE for billing, SOAP/EHR, scheduling, document storage, creating & running custom payer forms, patient contact, etc. It basically runs the entire practice & has certainly saved money on staff. Downtime is non-existent; staff members have never had difficulty learning or using it. The software has been around since 1985, yet still routinely gets facelifts & new features that keep it looking like a brand new product rather than a clunker. At this point, there are offices that have gone from "new practice" to retirement with it even as we look at all the new toys that come along. What else can I say?

Review Source: Capterra
 

Karen from LFCC

March 2016

March 2016

Growing my practice was a breeze with ECLIPSE

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

In 1985, after carefully reviewing all the practice management software available for chiropractic & medical professionals, I was unable to find anything that provided report functions I felt I needed for my rapidly growing practice. ECLIPSE provided a solution, first for billing, then for appointment scheduling, that could handle our volume on the limited hardware of the 1980's. By the 1990's, SOAP was integrated. Each & every time insurers made us jump through new hoops to get paid - such as filling out myriad new forms to pre-certify visits. ECLIPSE provided new solutions to minimize paperwork and maximize time savings.

In fact, custom form creation was one of my favorite features of the last decade and allowed me to integrate custom BC/BS forms (without any programmers) so we could print them in seconds instead of filling them out by hand in 20 minutes. In addition to the tremendous time savings, the forms were now much more accurate and helped us cut down on payment problems resulting from simple typos!

And since many of my staff members were terrified of computers, it's a testament to its ease of use that they've managed so well. Of course, the electronic billing alone probably saved me from having to hire additional staff.

Now, the latest SOAP technology seems to make it even easier to record accurate notes. During my 25+ years in practice, I've performed IME's and reviewed documentation for payers. This has provided an opportunity to review S.O.A.P. from a variety of our colleagues. Documentation differs drastically from one physician to another. We use different techniques, went to different schools, attended different seminars and have been taught a variety of viewpoints. ECLIPSE allows for customization - especially in those areas where chiropractors may differ extensively from one another. Auditors seem to love it. And it's fast.

Review Source: Capterra
 

Daisy from WM&R

December 2015

December 2015

Oldie but Goodie

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have used Eclipse software for about 16 years. I think it is easy to use and handles many aspects of the practice such as billing, scheduling, EMR and reports. Usually when you call for customer service you don't get anyone on the line and you have to leave a voicemail with your call back number and you have to wait for them to call you. The wait varies. I've waited between 15 minutes to 24 hours for a call back.
Our practice has been searching for other practice softwares and doing training and demos for other software I do realize Eclipse, although user friendly, isn't keeping up with the times.
Eclipse isn't cloud accessible, and as far as the SOAP notes, the set up can be better as well as the way it generates the note.
Also, the patient statements aren't the best nor any other statements that are printed. It sucks that we cannot put our logo in any of the print outs.
We've been told by many, that the software is very archaic .
I'm satisfied overall. Just wish, more updates would occur to keep up with healthcare changes and technological changes in society.

Review Source: Capterra

  Response: MPN Software Systems, MPN Software Systems

Date: March 2016

March 2016

 

We spoke with Dr. Bracic on 3/24/2016, four months after you posted your review. Apparently you did purchase & begin using a competitor's cloud-based product -- and then returned to ECLIPSE. We appreciate your continued support.

We admit to being quite puzzled by your comments. ECLIPSE has a variety of high tech new features. And the Encounter technology we released in 2010 has been lauded across the USA as auditors have routinely noted their preference for our data driven documentation. You've also been able to use ODBC to create custom statements for years. ECLIPSE can be hosted in "the cloud" -- and is for a variety of clients. Updates are posted to the internet weekly (taking up over 10 pages in your README in 2015 alone). Finally, of 15 calls you placed to the HELP Desk in 2015, 50% were picked up live with wait times from 4 seconds to 5 minutes. At least 3 were hangups & no msg was left.

 

Beth from Total Health Chiropractic PC

August 2013

August 2013

Love this software!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This is the easiest program of all I have used, including MediSoft, Lytec, and ChiroTouch. I would recommend this to anyone and in fact have. We recommended an office and we received 4 months of software maintenance free!

Review Source: Capterra