About electronic Clinical Record (eCR)

electronic Clinical Record (eCR) by TenEleven is an ONC-ATCB certified and Meaningful Use-compliant electronic health records (EHR) solution designed for mental and behavioural health practices. If offers e-labs, e-prescribing, billing management, patient scheduling and reporting functionalities within a suite. The product is available both in cloud-based and on-premise deployment options.

eCR features scheduling, which allows practitioners to schedule, track, manage and reschedule patient appointments. This module integrates with the billing module, which allows users to prepare bills based on patient details.

eCR also features e-prescribing, which allows users to record pharmacy requirements, allergies and medication history. This module is complian...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

21 Reviews of electronic Clinical Record (eCR)

Average User Ratings

Overall

4.10 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(7)

7

4 stars

(9)

9

3 stars

(5)

5

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 21 results

August 2017

Esther from Bridging Access to Care

Verified Reviewer

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

It has been a wonderful working with a vendor who is not about the "one size fits all" approach.

Pros

The eCR is easy to use and simple to learn, with clean and clear interfaces for the users with any level of computer experience. The integrated functions and features of the eCR (from program management to revenue cycle management) can be easily customized to meet any organization's needs. It helps our agency to be in compliance with state regulations 100% of the time, it also helps in program management and supervision. You have easy access to a ton of canned reports with just-in-time data when ever you need it. The vendor has built a software that easily evolves with time which is amazing since new laws, regulations and programs are constantly being rolled out. The eCR and its vendors are very forward thinking and that is what any organization needs in the ever evolving HIT industry.

August 2017

Alexandria from RECAP Inc.

Verified Reviewer

Company Size: 2-10 employees

Industry: Individual & Family Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2017

Good learning experience, offers insight to both the clinical and administrative parts of ECR

I learned alot about program setup. You have access to technical support and training. The electronic billing portal makes things a lot easier.

Pros

The software support ways to manage the day to day tasks. It is designed to help you maintain compliance with policies and regulations (i.e. the treatment plan buttons in the regard as well as the treatment plan status list and it will not allow you to bill if the treatment plan is late).... Offers new templates to offer support with capturing a clinical standard of practice. Electronic billing portal and staff are generally availalbe and supportive to help you troubleshoot.

Cons

There really isn't anything I don't like about this software. I guess if I had to say what I like least is that the software operates from a remote desktop so it is not easily accessible from anywhwere

September 2017

Dawn from Finger Lakes Addiction Counseling and Referral Age

Verified Reviewer

Company Size: 201-500 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

2.0

September 2017

I am a Billing Specialist and use the software to bill record payments and run reports.

Pros

The software is much more user friendly than most I have used in the past. Posting payments is more user friendly.

Cons

The reports are not trustworthy, posting payments and/or correcting payments is not up to standard. I bill for inpatient services and the necessary things that need to be on the claims does not pull. i.e. authorizations discharge and and intake information are not there. When claims need to be dropped to paper most information has to be manually entered onto the claim or vise versa the authorizations shows on the paper claim and not in the electronic claims.

September 2017

Maryelizabeth from Loyola Recovery Foundation, Inc.

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2017

10e11 Staff have been great. I believe they care about their customers and their needs.

Pros

I love that 10e11 in based in NY State which means they stay abreast with what our regulatory bodies are asking for. I also like that the product is simple to use . I feel that the staff at 10e11 has been enhancing the software not only to meet the need of the requirements, but because they listen to their customers and understand that we need a software product that allows us to maximizes our patient care without having to struggle with a complicated EHR.

Cons

Although the product works extremely well for an OP setting. Our Detox and IP Units are struggling a bit due to the heavy medical comportment they require. Our physicians and nurses are looking for an easier way to manage patients without having to go into each patient chart. More of a physicians/ nursing console approach.

August 2017

M'Lissa from Council on Addiction Recovery Services, Inc.

Verified Reviewer

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2017

Easy to use. The staff know their stuff and are eager to help with questions and resolutions.

This software can track due dates for treatment plans and other regulatory forms. We have less out dated treatment plans. (working on having no outdated treatment plans) This software can track our outstanding payments, calculate expected revenue. This would be the only software I would suggest for outpatient and home based services. This software can do more than I can imagine and is growing to do even better.

Pros

Has everything you need in one product. The product is always improving and adjusting to state regulations which make it easier for the users to stay on track.

Cons

Documentation mistakes are inevitable. Need to know if there are ways for corporate to fix user errors. (having problems with counselors not using the correct dates of discharges and admissions for outpatient services before locking and signing off.)