Elation Health Software

4.64 / 5 (14)

Our advisors have recommended this product 52 times in the last 30 days

About Elation Health

Elation is a cloud-based platform delivered on a SaaS basis. Some key features within Elation include: 24/7 premium support, intake forms (delivering structured data the practice can act on), online self-scheduling, e-fax, e-rx and e-pcs, lab interfaces, a patient portal and FREE implementation. The overarching mission of Elation is to function the way you think and flow through practice.The cockpit view unique to Elation eliminates clicking back and forth between screens. Doctors can chart, prescribe and order lab tests from the same screen - this is the power of Elation. Building on this, only a single-click is needed to bring information from a previous visit, allowing physicians the ability to correlate problems and save time. There is also the presence of a dyna...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

14 Reviews of Elation Health

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(10)

10

4 stars

(3)

3

3 stars

(0)

0

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 14 results

May 2020

Kevin from Family First Direct Primary Cate

Verified Reviewer

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

May 2020

A Physician review

It’s been a wonderful experience. The people are amazing and have always been helpful and caring. The software is excellent, I love it, lots of features that help me get my work done. Just fix the app!

Pros

What I like most about my Elation software is that it’s quite intuitive to use. It feels like it’s built for a doctor. It works how it’s supposed to! It has everything laid out exactly how I want it. This software clearly was made with a lot of input from a practicing physician. Having used several EHR’s over the years, and hated all of them, I truly & absolutely love Elation. It’s fast and it thinks like my brain does.

Cons

The smart phone app. No good. It doesn’t have enough features to really be useful. I can’t send prescriptions, which is terrible. I can’t see my schedule, I can’t make appointments. All it does is text message and often times that doesn’t work at all. I get very frustrated with it. This is something I really want and need. It’s been 2 years and I have zero improvements in the app. I’m not happy with that. Everything else is awesome!

Reasons for Choosing Elation Health

It was better. The software itself was better overall. It was better for Direct Primary Care. It was better on cost. It was better on features, speed, and mobility. It was better on support and friendly people at Elation as well.

January 2018

RAJ from RAJESH DALAL MD, PA

Verified Reviewer

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 6 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

I am glad!

Pros

I have used Soapware for 20 years. I really liked Soapware for its speed and ease. Soapware unfortunately is going out of business. I watched demonstrations of about 15 software companies. I am writing this review to help others in my shoes. Most software companies are about 20-25 years old and have similar technology as Soapware. Older technology is somewhat rigid. I am glad the sales person from Elation was insistent and honest. Elation is a pleasure to use. I have not heard many doctors saying this. Certain features are great. I am able to work from one screen. I am able to save all thousand rx an internist or family practice doctor will write in the format I want very quickly- 90 days with one refill. I am able to have my staff save the initial rx in this format with one click and so when it is time to bulk refill, it is very easy without errors. One feature that most softwares don't provide is your order sets. Most softwares have a cumbersome way to recall what you commonly order for common complaints. With elation I am able to save my order-sets for many complaints one time and reuse them again and again with two clicks. This is a huge advantage. Many softwares will tell you, they can do it but it is not always easy. With elation you can keep one common template or you can use specific template or you can use many templates together. Once you pick medicines or order set, it immediately becomes part of your note. It is a new generation and smart software. Lab interfaces are free of cost and work great. Abnormal results are colored different. I love the trending feature that is great. It shows last 3 labs on the results without you clicking more. You can mark the abnormal results and they come to the current note automatically. Now this is unique and amazing! It is a true cloud based system and so it is a lot faster than Soapware. I would avoid remote desktop based software. It has directory of local doctors so you don't to manually store all your consultants. The best function will be MIPS. According to patient's age and gender, Elation prompts MIPs requirements right in your note and with one click you will satisfy it. This is very smart! These are the few reasons I selected Elation and I am glad. There is no learning curve. Any one who can use an e mail account can use Elation. It has a very soothing color combination and all windows on the top are labelled also unlike a very crowded software with lot of confusion on the screen. I love it so far. We doctors work very hard and so we need a very easy and robust software like Elation.

Cons

Elation is an EMR alone and that made me nervous. Interface between Elation and MDconnection one of the billing software recommended by Elation works great according to doctors I talked to who are using both. This is a minor issue compared to the fun of working with ELation EMR.

September 2017

Colleen from Women's Helath Care

Verified Reviewer

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

September 2017

MD/owner

Are they going out of business? No one ever returns our messages.

Pros

Ease of use for patient records w template notes, well organized. Set was easy. Cost ok. Interface well with our labs/pharmacies. No issues with prescribing We like the patient portal: we only opened for outgoing messages.

Cons

Customer service is non existent They do not answer calls or emails (in fact they do not have any voice mail set up) They recommended Practice Suites as a billing partner ("we love them, great partner, will meet all your billing needs") and it totally destroyed my revenue cycle. promised us an OB flow sheet when we signed up...3 years ago. Absolutely awful

February 2020

Mi Ran from Self Employed

Verified Reviewer

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source


Ease-of-use

4.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

February 2020

Not integrating with vital sign machine, not disclosed before subscription.

Pros

iCloud based and popping up is relatively fast.

Cons

I am very disappointed with Elation not integrated with any vital machines or scales. Since I am doing solo practice, I am trying to reduce employees' work because it is hard to get good quality of bilingual employees. I did vital signs for patients for some time, and realized that it takes quite long for vital signs and body weight. Since I have been using Elation, I contacted them. I heard that Elation didn't have plan for integration. I told them I was willing to buy the machines if Elation supported any machines. They say I have to pay $2000 for scale(Seca). Basically they don't support it. For vital signs Elation don't integrate any machine. You have to do it by yourself. In terms of permanent medication list on the record, so many duplicated or triplicated medication list pop up. It is out of control. I contacted Elation , and not heard anything. For customer services they are not accessible. It seems that they don't care of customer services once it is subscribed. No person to talk over the phone ever once it is subscribed. One time I was going to stop using Elation because I was not using it very much and they didn't have specific template for my need. That was the only time I was able to talk to them over the phone; I was able to resolve the issue. Since then no person to talk over the phone again. They have dinner to invite future customers, and then no person to resolve issues over the phone unless the subscription is ended.

May 2016

Andrew from Family Medicine Associates of San Jose

Verified Reviewer

Industry: Medical Practice

Time Used: More than 2 years


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

May 2016

Easy to learn and a joy to use - Highly recommend ElationEMR

Pros

Very intuitive and easy to learn and use. Our practice has been using Elation EMR for that past 5 years and has been very satisfied with it. Implementation was fast and easy with excellent support. I trained my staff with a 7 min screen capture video and they were up and running. Doctors went in without any advanced training. I suggested they see 2 patients per half day with Elation on their first day and the rest still with paper charts. Most of them came back and said, "It was so easy, I just saw all my patient in Elation." Support has been excellent throughout. As the company has grown, support has been a little less immediate and personal than it was in the early years but remains prompt and excellent. I think we've only had a couple of downtimes in the past 5 years and never lasting more than 10 minutes. It does lack some features found in more established systems. These include no health maintenance tracking or reminders and no ability to template recurrent tasks. Nevertheless, it is a powerful system and a joy to use. I highly recommend Elation EMR for a small to medium sized practice looking for an easy-to-learn, easy-to-use system.

Cons

Development of new features has slowed as they've expanded. It seems the burdens of meaningful use and other mandates has interfered with evolving new features as quickly as I was hoping to see them.