In Touch EMR Software

4.40 / 5 (5)

About In Touch EMR


In Touch EMR is an integrated cloud-based electronic medical record and practice management solution. It offers real-time eligibility verification, appointment reminders, reporting, customizable note templates and medical billing functionalities. It is used by practices of any size that specialize in physical therapy, home health, speech therapy, mental and behavioral health and more.

Practices looking for a mobile solution can access In Touch EMR through an app designed specifically for iPads. The app allows patients to upload documents and manage self-intake paperwork. Front desk staff can add and edit this information as needed and can also use an eligibility verification function.

In Touch EMR is HIPAA compliant, ONC Certified and ICD-10 ready. The solution can be accessed from windows based computers or Mac. Users can access a video training program and customer support can be reached by phone, email or an online ticketing system.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

5 Reviews of In Touch EMR

Average User Ratings

Overall

4.40 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(3)

4 stars

(1)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-5 of 5 reviews

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September 2016

Chad from Gindi Physical Therapy


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

Excellent EMR, billing software and customer support

Pros

As a new practice owner, I spent a lot of time researching the best software for my standards and needs. I found In Touch EMR to be very organized and simplistic yet effective. Along the way, I got all the help I needed and then some. Their staff has been extremely helpful and proactive in helping us connect all the dots – offering valuable guidance on credentialing, payer enrollment, data transition, training and finally mastery of the product.
They tried to go above and beyond every step of the way and have been professional and patient at all times. I was worried about getting myself and my staff trained as we got ready to open our doors. To their credit, they made this relatively stress free. I like the fact that I am able to talk to someone when I need to, and am able to document my way, with immediate billing.

Cons

I wish they had 24/7 support, but their support staff does work long hours and is always available..

August 2017

Richard from Fyzical of Central Illinois

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

August 2017

quick to use once learn but customization is difficult

Sister program of Biller Pro is not a functional as could be

Pros

quick to use menus make easy to move through note and edit so that each note is different in regards to daily treatment

Cons

Customization of objective categories is challenging to modify for specific disciplines and or diagnosis.

October 2016

Sammy from Macon Rehabilitation and Performance Center

Company Size: 2-10 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

Affordable and powerful alternative to other overpriced EMRs

I was looking for a Practice Management Software that combined both documentation and billing platform systems that work in unison. I had previously tried more complicated systems that made me exhausted at the end of the day. In Touch EMR is a united and unified package that helps the private practice clinician govern a practice.

Pros

It’s easy to use, it is concise, and it has a plenty of analysis variables to study.

Cons

They release a lot of new features and sometimes its hard to keep a track. All I need is a simple way to write a SOAP note so I am in and out of the system quickly.

September 2016

Alexandra from Lk Oconee Rehabilitation and Performance Center, LLC

Company Size: 1 employee


Ease-of-use

4 of 5

Value for money

2.5 of 5

Customer support

1.5 of 5

Functionality

4 of 5

September 2016

Good sales pitch

Pros

The product is very well laid out and fairly easy to use. The set up wasn't too difficult and the contact person for our account was top-notch - always willing to help, returned calls promptly, notified customers when she was out, etc. The company always asked for assistance in how they could make the product better - and at times, implemented ideas that were suggested.

Cons

Whenever there were issues with the software - we were always given a 'work around' because updates took forever. The company has good features available but they charge for every little add on, making it challenging for small businesses to get exactly what they need. When technical issues arose (which they did often) the company would make us feel as if it were something we did or a problem on our end.

July 2018

Tina from COPE Center for Colorectal and Pelvic Health

Company Size: 1 employee

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Great!

Pros

Easy to use and create your own templates, great schedule, very clean and efficient. Good tutorials at the beginning.

Cons

Lots of insurance requirements in the required documentation... too much for an out of network practice.. wish you could turn on/off the documentation requirements