About ClinicTracker EHR

ClinicTracker is an ONC-ATCB certified integrated electronic health record (EHR), billing, and practice management system designed for mental health and substance abuse agencies of all sizes and types. In addition to typical clinic settings, the system also accommodates foster care and social services agencies, equine assisted services, university training clinics, family counseling services, telehealth practices, eating disorder clinics, and more.

ClinicTracker synchronizes all clinical, scheduling, and billing data while automating workflows behind the scenes. Users can customize their dashboards to access patient details, paperwork status, appointments, messages, compliance alerts, and ePrescribing notifications. Many services integrate into the system, in...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 10

23 Reviews of ClinicTracker EHR

Average User Ratings

Overall

4.17 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(11)

11

4 stars

(5)

5

3 stars

(6)

6

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 23 results

April 2018

Anonymous

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

I love is an excellent system of clinical practice record and electronic medical record.

The benefits that highlight the functionality of this software are: The Patient dashboard provides access to all patient data. The User Dashboard allows providers to access the status of their patients' details, procedures, appointments, messages, compliance alerts and ePrescription notifications. It is designed to optimize workflows from entry to discharge. The platform automates all clinical routines, increases billing efficiency, improves staff productivity and provides tools that help you manage your clinic effectively.

Pros

I like the most is that it is certified by ONC-ATCB for mental health and substance abuse practices. Consider that the program is suitable for almost all consultation settings, from small clinics to large behavioral health centers or abuse of articles with multiple locations.

Cons

I like the least is that the treatment for substance abuse is delicate, and for many approaches, the perspective of the work is case by case. However, the software is supported by ONC-ATCB for mental health and substance abuse practices.

September 2019

Cara from UHS

Company Size: 5,001-10,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2019

Clinic Tracker - easy to use, comprehensive

Pros

For users, it is easy to navigate and manage. The stock templates are comprehensive and easy to use. As an administrator, it is pretty easy to adjust the user settings as well as the system settings. This is a system that could easily be utilized in a private practice setting, especially since there is an optional billing component.

Cons

As an administrator, some of the reports do not capture the kind of data that I'm looking for (client demographics for example), and it is not always clear as to what fields are being pulled from to generate the reports. As a user, the treatment plan templates have way too many fields, some of which are redundant.

Response from JAG Products

Replied October 2019

Hi Cara: Thanks for posting the review. As you know, we truly value your feedback but, even more, the partnership we've had with UHS for the past 10 years. We'll have your Success Representative, Max, contact you so he can explain how you can customize reports exactly as you want them by using our Report Builder. ClinicTracker's Form Builder also has a feature that lets you add, hide, and re-order tabs on forms like the Treatment Plan. It's all straightforward and easy to accomplish. Whenever you have questions like these, never hesitate to simply reach out to Max, or contact us through the ClinicTracker Support Portal. We're always looking to help users make the most of our system.

October 2020

Cindy from CLTatum & Associates

Company Size: 11-50 employees

Industry: Mental Health Care

Time Used: Less than 12 months

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2020

Great practice experience

An incredible overall mental health practice adventure!

Pros

Being a clinician I enjoyed the various components that offered an easy treatment process. From the very rich in detailed patient demographic to the altering needs we could use to fit our agency's needs from the main screen. This software offered an incredible experience I would be happy to share with any mental health professional.

Cons

There were times when the application wouldn't open I believe it was due to the software updating I'm not that sure but I would make treatment difficult at times if I needed to get on during a session to access some client records. However I would always make it work.

July 2020

Kellie from Compass Behavioral Health

Company Size: 11-50 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

July 2020

Billing Software Functionality

Pros

We find customer support, to be most helpful when we speak directly to a live customer support representative. This option is always available, and the response time for the request is adequate.

Cons

Our office has been a client of ClinicTracker for over 2 years. We consistently find billing features that we are not able to use, due to ClinicTracker limiting the functionality of these features and wanting us to pay an additional cost to have these features "usable" to us. For instance: On a UB04 Claim form, box 78 reflects rendering or referring providers. When sending in a ticket to ClinicTracker to inquiry on how to populate this box, we were told they would provide us the use of this feature for a substantial additional fee. Their reply was as follows: "The reason that my team has provided a quote for this feature is that we have not been able to obtain any proof or indication that it is a payer requirement. I previously asked if you had received denials where the payer stated that it was due to needing the "other" provider box populated. You said that you have received denials but didn't provide an example confirming that this is required for payment". So basically we have been told by ClinicTracket to "Prove It", apparently our explanation that claims are being denied due to this box not being populated was not a good enough reason for ClinicTracker to provide us the use of this feature. This feature is not customization that our office is asking to be created, but rather asking Clinic Tracker to further develop a feature that should already be available in order for providers to fully oblige by not only insurer guidelines, but also by CMS guidelines.

November 2020

Brydget from Insight Counseling Centers, Inc.

Company Size: 11-50 employees

Industry: Mental Health Care

Time Used: Less than 6 months

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Look No Further For A Great EHR

We just went live, and migration was worrisome because we had so many clients and so much information to import. ClinicTracker support was there for us, took care of all our needs, and made sure we were ready to launch on time. I'm impressed with their commitment to quality and customer care.

Pros

This software allows us to pull information from anywhere in the system for reporting. This is HUGE for us because, as a non-profit agency, we're constantly tracking information for grantors. I also like the integration with insurance and merchant services.

Cons

We're still learning the software, and though the visuals aren't very slick, it's so robust that it can be overwhelming. Also, though support is very responsive, there are times when I'd rather get on the phone than use the email protocol in place.

Reasons for Choosing ClinicTracker EHR

-Reporting -Integration -Customer Service