Kipu Systems Software

4.18 / 5 (11)

About Kipu Systems


The Kipu EMR is an electronic medical records system specifically designed for—and from within--facilities treating SUD, Eating Disorders and Behavioral Health. A cloud-based, end-to-end platform including full-strength CRM (with robust Business Intelligence), a powerful, easy-to-use EMR (with 1,500 facilities worldwide, with 70,000 daily users) and Integrated Billing (full stack revenue cycle management). Plus outcomes measurement (with aggregated reporting across all levels of care), Golden Thread (tracks and documents a patient’s entire continuum of care), and Kipu Messenger, providing secure, HIPAA-compliant communication and video telehealth. Deep features like Rounds/Security check, which also eliminates the need for paper, and enables you to easily create customized schedules.

With six years of constant, client-centered development, Kipu includes powerful, time-saving features like Labs 2.0, which streamlines ordering tests and receiving results, all without paper. Kipu’s Medications 2.0 technology—for complete flexibility in ordering medication, with tapers on the fly, inventory management and more. These efficiencies add up to more time spent with patients, better care, better outcomes, increased days authorized, and higher reimbursements associated with a better medical record.  Kipu clients report on average that their clinicians have time for one extra individual and one extra group session per day.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

11 Reviews of Kipu Systems

Average User Ratings

Overall

4.18 / 5 stars

Ease-of-use

4.5

Value for money

3.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(6)

4 stars

(3)

3 stars

(1)

2 stars

(0)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-11 of 11 reviews

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September 2018

Lindsy from Claim path Billing

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

September 2018

BEST EMR!

Great experience!! Wonderful, friendly customer service! I highly recommend KIPU among all the rest! As a biller its the quickest, easiest and most efficient way to get everything I need.

Pros

I love the easy functionality of KIPU, I have used other EMR systems for facilities that our managed by our company and KIPU is by far the best. Kipu is worth the investment. I know it may be a little more pricey than the others (i.e. best notes, Zen charts) but you truly get what you pay for!

Cons

The change in the face sheet of a patient. Now when printing out the face sheet for a file the insurance information cuts off and no longer on the first sheet. It makes it less convenient as opposed to when it was available on one page.

June 2018

Katie from Chabad of California/Benefit Recovery Partners

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

It is obvious from the start that this software was written with great care and completeness.

Kipu is the core resource in our office!

Pros

I use this software all day everyday and it never fails me. The layout is simple and thorough, easy to navigate and visually pleasing. I have recently started using the Reports feature and it has made gathering information much more efficient. It literally used to take me 1-2 hours to gather specific data that is now at my fingertips in a matter of seconds using their customized reports.

Cons

The only improvement I would like to see is an added search field available at all times, say, in the Settings/Help Menu Bar.

June 2017

Amanda from DANCO Companies

Company Size: 201-500 employees


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2017

The KIPU EMR Software is VERY Strong in delivering quality, clinical services.

KIPU has everything you need to support clinical staff in the delivery of high quality substance use disorder and mental health care services.

Pros

An EMR is one of the most important components of any treatment center, mental health or substance use disorder treatment. KIPU delivers a very sophisticated offer of customizations that are easy to use for providers and their employees. The Training and Customer support are the best of all the systems I reviewed.

Cons

The connection to billing services is good, and could use some improvements. Other software programs make "one screen" billing operations easier for the administrative staff to track payments from insurance companies and run client payments through the billing portal.

November 2016

ROSIE from Miami Springs Private Treatments

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2016

Great EMR for Addiction Treatment Centers

It has a lot of features and a lot of customization. The cool thing is that their integration team worked with us to understand our needs. They got it up and running on time and on budget. Our staff loves it compared to what we had before. It's really much better than the competition.

Pros

Easy to use. Staff loves it.

Cons

It's on the more expensive side, but it pays for itself.

Response from Kipu Systems of

Replied November 2016

It's our pleasure to have you as a client.

May 2019

Kenneth from ASAP Rehab

Company Size: 51-200 employees

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

May 2019

Horrible Customer Service

Pros

The rep was amazing throughout the entire process.

Cons

The CEO will not return a signed contract. Then when you ask an employee to complete a task that was outlined in the contract, they respond with "let me check to see if that's possible." The CEO then chimes on the email and says "if you can produce a signed contract then we'll do it." The accounts payable clerk could use a good lesson in simply professionalism. The CFO is a joke at best when he isnt being undermined by the CEO. The general counsel is a pompous jerk that does nothing to keep the company out of litigation. The rep is just as unprofessional as the rest of the bunch. I was forwarded an email from the CEO to his staff where he stated: "my mission is to make as much money as possible and to dominate this industry at all cost." I cannot believe that I thought considered this company.

January 2019

Christina from Turning Point

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

January 2019

KIP EMR for Substance Abuse

Pros

Ease of use for charting. User friendly and I like that adjustment can be made easily in order to accommodate our program.

Cons

Kipu calander is not as user friendly as Outlook calendar. Sometimes switching between programs and/or clients is convoluted.

August 2018

Cory from Management Consulting

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

August 2018

Lacks Functionality and Timeliness

Unfortunately, my experience with KIPU was never great. I actually didn't want to implement it but my boss overruled me. As time went on, I was proven correct, which wasn't a good thing. It just wasn't conducive to our type of addiction rehabilitation practice.

Pros

It's generally good for the clinicians, easy and straightforward.

Cons

The functionality is limited. It's not built for a spectrum of practices and that presents a problem. They often say a function is coming in the next couple of months but isn't around after 18 months. The customer support is not as well-versed in the software as they should be. You can't make customized reports.

July 2018

Jessica from UR1 Professionals

Company Size: 2-10 employees

Review Source


Ease-of-use

4.0

Functionality

4.0

July 2018

Easy to navigate.

I think it's a good Electronic Medical Record option for facilities.

Pros

It was easy to find the necessary information I was searching for and it was self explanatory. It's nice to be able to sign and complete documentation online and have everything needed in one place for admission, treatment, and discharge.

Cons

When trying to search for a patient, if there is more than one account for a patient, there isn't enough identifying information and it's not clear as to which one is the correct selection.

July 2018

Robert from UR1 Professionals

Company Size: 2-10 employees

Review Source


Ease-of-use

4.0

Functionality

4.0

July 2018

Great software

Pros

So simple to use and navigate! We access this software for one of our facilities and it is extremely easy to get any and all information

Cons

Nothing that affects me directly. I hear price can be a concern however I access it for one of my clients that uses and pays for it.

November 2016

NESTOR from MIAMI SPRINGS REHAB

Company Size: 2-10 employees


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2016

Kipu saved our Treatment Center

Kipu dramatically improved our intake times. It's a little pricey, but so far it's been well worth it. My staff is very happy with it.

Pros

Intuitive. Fast. Very robust.

Cons

A little expensive.

December 2016

Benjamin from Aventura Mental Health Care Facility

Company Size: 51-200 employees


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0