Practice Pro Software


Practice Pro is a fully integrated, web-based medical solution for outpatient physical, occupational, and speech therapy practices. The suite of applications offered includes Electronic Medical Records (EMR), Medical Billing Software, and Patient Scheduling Software. The platform also comes with built-in BI tools, multiple reporting templates, and a customizable KPI dashboard. Medical billing services are also available as an add-on to practices that decide to use PT Practice Pro.

Practice Pro offers scheduling features that allow doctors and staff members to schedule appointments, prioritize appointments based on the criticality of medical situations and send automated reminders to doctors and patients. The solution helps medical facilities to comply with various data and medical standards including HIPAA, ICD 10, PQRS and CPT Codes 2015.

Practice Pro billing solution allows medical facilities to configure their billing process and streamline the claim settlement process. The solution also offers few add-on modules including referral management, advanced analytics and reporting, clinical fax module and home exercise protocols (HEP) module, among others. Practice Pro is recommended for practices with five or more providers and is also a great fit for multi-location enterprise practices.

71 Reviews of Practice Pro

Overall rating

4.27 / 5 stars

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Showing 1 - 20 of 71 reviews

August 2014

Todd from PRO-PT


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2014

All around, the best PT software on the market

Pros

The software is customizable, and the vendor listens to your needs and makes every attempt to shape your software to those needs. The dashboard and its reporting capabilities allow me to manage my practice quickly, allowing me to focus on more important details of my practice. Every staff member has their own dashboard, and they can see how they are doing and how they are performing in the company.

Cons

Because of the customizability, I find myself always thinking about how to improve the software for my company, and this takes a lot of planning and time. PT Practice Pro can help you with some of this planning, but remember that not everything can be done by PT Practice Pro.

September 2014

Jennifer from Pro~Pt


Ease-of-use

4.5 of 5

Customer support

4.5 of 5

Functionality

4.5 of 5

September 2014

I have been using this product for approximately 2 years.

Pros

The vendor is easy to get a hold of and able to correct problems in a timely manner. My specific job requires I switch screens quickly, look for available appointments, and pull up previous charts. Practice Pro navigates easily and quickly, making my job run smoothly. Patients often want to get off the phone as soon as possible. I need a product that will run quickly, give me the information I need immediately so I can assist the patient, and move on to the next patient.

Cons

I tend to look at the schedule a week at a time, and the line dividing the days is too light. Also, when filling out the patient information, if I do not have the social security number, it is time-consuming to go through previous patients that do not have social either. I would prefer not to have that feature. Then, when adding an additional insurance if the patient has two of the same insurance carriers, the system will not save the second insurance. I receive an error message. It usually takes me 3-4 times trying to trick the system to get it to take the second insurance. Also, when sending a dash back and forth, the system does not keep history of the senders. After it has been sent a few times, it's difficult to know who originated the message.

July 2014

Gwen from One on One Physical Therapy Inc.


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2014

Excellent in every way!

Pros

I like that this product is user-friendly!! It's not a complicated system. The reports on the system can be run many different ways, which is very helpful. I also love the e-files; this feature helps in keeping paper documents to a minimum. The dashboard feature also keeps everyone abreast of their to-do list. I love it! I love that everything that needs to be done in the practice can be done from one system and that you are working with one support team.

Cons

There's a feature that I would like to see enhanced, although it works well the way it is. The feature is the "advanced payment"; I would like to be able to click on the patient payment and hit a button to make it automatically post. Otherwise, there isn't a feature that I dislike.

January 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

PT Practice Pro is very thorough and easy to work with

Pros

My favorite feature is being able to access multiple accounts as well as having multiple windows open at one time. It is great for a multi-tasker like myself which saves me a lot of time.

Cons

It was a bit hard to learn the features but once you're well trained it is easy to use and support was excellent in helping.

April 2018

Deepak from Liberty Physical Therapy

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

April 2018

Make sure you negotiate cost of data export before you sign the contract

Pros

1. Good for small size practice looking for reports & credit card integration
2. Payment posting was flexible enough to override problems

Cons

1. Documentation for Physical Therapy was terrible
2. Found senior management arrogant and money minded

September 2014

Joshua from Pinnacle Medical Wellness


Ease-of-use

4.5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2014

PT Practice Pro Works for Pinnacle PT

Pros

No practice management software program comes out of the box ready to meet the individual needs of the various practices it serves. Most are tailored to a general level of function with a requirement that users fit themselves into the predefined box. PT Practice Pro, and those behind it, work differently. The software has been built to be customized just as other competing programs may be described. The difference is truly in the customer service that occurs when simple changes or adjustments are not the answer. The people behind PT Practice Pro actually care. They seem to be on an endless search to beat their competition by using customer feedback to improve their product. It's working.

Cons

The product is superior to anything we have ever used. We have no complaints.

October 2016

DR from My Left Foot Children's Therapy

Company Size: 51-200 employees


Ease-of-use

4 of 5

Value for money

3 of 5

Functionality

5 of 5

October 2016

Easy to work with

At this juncture, we've agreed this is PROBABLY the EMR software we'll select. We like the UI. It wasn't our first choice but after looking at 10 different EMR systems we narrowed it down to two. Overall this was a better fit. Taken into consideration was: The UI The features and benefits The reports The billing package The report writing The Provider access

Pros

Working with Charles and Sanjay has been great. Super responsive from the first moment we called them. Everything we've asked for they've responded with an answer very quickly.

Cons

It may not be as easy for us to compile our own custom reports. We'll have to wait and see.

September 2015

Christy from MORE Physical Therapy, Inc.


Ease-of-use

4.5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2015

We're so happy we chose PT Practice Pro

Pros

They helped us through every step of our transition from our previous practice management software which was incredibly challenging. Their tech support has been superb and their responses efficient and fast. They have been able to meet our needs even to the point of creating new reporting functions for us to better manage and assess our business. We couldn't be more satisfied or relieved in the choice we made with PT Practice Pro. Additionally, it being a cloud-based program has been an immeasurable improvement over our previous vendor.

Cons

Our biggest challenge has been for the staff to get used to the changes from our old system but that isn't a complaint about the system so much as an observation about how difficult it can be to get used to something new, even when it is better in nearly every way.

January 2015

Angel from Community Therapy Services


Ease-of-use

4 of 5

Customer support

3 of 5

Functionality

4 of 5

January 2015

So far, so good.

Pros

We like the ability to customize this software to meet the needs of our clinic. We like that we can add all of our fee schedules for different insurance companies, thus giving us what our actual receivables will be instead of what we billed. That was the major selling point for us.

Cons

It seems that they need more employees to do customer service. The initial setup period is a bit extensive, but in the end, it helps to get the system customized to what you want. Expect to have your team ready to help set everything up. Plus, we were unaware that the monthly billing is lumped together for three months, and you are required to pay this in advance. The yearly service fee is also asked for in advanced.

September 2014

Ashley from Today's Therapy Solutions


Ease-of-use

4 of 5

Customer support

4.5 of 5

Functionality

4 of 5

September 2014

so far so good!

Pros

Their willingness to adapt the product to suit our specific clinic needs made our transition to this system much smoother than it would have been! It's easy to navigate and the company is available to answer questions or concerns. The ability to have working templates for evaluation forms, progress notes, etc. has saved a lot of time with paperwork.

Cons

Getting used to the new layout was tricky at first, but now that I understand it, the navigation is easier than it was with our previous system. There have been a few times since starting with this product (1.5 months) that the system was down or unable to be accessed in the evening. This was a problem, since I need to bill services everyday so I can get reimbursements for them.

July 2018

Mallory from Mallory Griffith, MA CCC-SLP

Company Size: 1 employee

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

Recommended by a PT friend - worked great for this SLP

Would recommend this product!

Pros

Streamlined process - relatively easy to learn. Ease of accessing notes and preparing to bill was worth the cost! Great customer support too.

Cons

Some coding issues, but that seems to be part of the process. I've struggled to find a billing solution that is best for SLP's.

February 2018

Skyller from Hammer and Forge Chiropractic

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

February 2018

We use PT billing for our office's billing.

Pros

It works very well with our office and integrates well with our EHR software. We haven't had any problems with them since it was installed.

Cons

The setup process took a little more time than I thought it would. We had to spend a fair amount of time waiting to get everything complete.

August 2014

Vicki from Rider Physical Therapy


Ease-of-use

2.5 of 5

Customer support

4.5 of 5

Functionality

4 of 5

August 2014

Used it for 4 years now.

Pros

They respond quickly to issues and problems. I am the primary biller. When this was updated, I could not get into any of the financial accounts. That was resolved with a phone call. But, they are on the East Coast, and I am in Hawaii, so the time difference does not always allow me to resolve things the same day.

Cons

There are continual updates that differ so much from the previous versions. For example, the current version has the top bar "roll" down instead of just opening up. It is very very distracting. There are too many moving parts. While the system is "thinking," the top scrolls back and forth with this little line. I know it's thinking when the icon is spinning. When they first did this, I had headache issues. Now, it's just a distraction. I don't think it's really necessary. It's way too busy.

September 2014

Rita from Today's Therapy Solutions


Ease-of-use

4.5 of 5

Customer support

4.5 of 5

Functionality

4.5 of 5

September 2014

Newbie to industry and PTPP software

Pros

The product is very user-friendly and very easy to navigate. The drop-down menus are especially helpful to me as a new person to the industry. It's easy to enter an appointment for a new client and to verify appointments times, arrivals and reschedules. I haven't had any direct contact with the vendor.

Cons

I printed out weekly appointment calendars for the wrong weeks. You have to pay close attention to the date ranges as they don't automatically change in each screen. It would be helpful to have a couple of places on the patient info screen to list contact names and corresponding contact numbers.

July 2014

James from CompletePT Pool & Land Physical Therapy


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2014

PT Pro meets our needs for Scheduling, Documentation, and Billing.

Pros

As insurance companies make more demands on therapists, PT Pro updates the software to make their job easier. Updates are frequent and relevant. The software is accessible from any computer without needing a software installation. The help desk is always available via phone or email. We have never been left alone.

Cons

As a platform that is shared across all clients, sometimes a change that is required for one client may not be beneficial to another.

May 2018

Chris from VMG Health

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

May 2018

Transition issues

Not necessarily the fault of Practice Pro, just not the right time for our practice to implement a new software.

Pros

We demo'd this software as a potential to replace our current billing software: SOAPware. the interface seemed clean but we were not in a place to undertake another software transition on this size.

Cons

We had just finished transitioning from eClinicalworks as our EMR provider and our practice was not positioned to undertake another major software transition.

October 2016

Melinda from FYZICAL, Lake City

Company Size: 2-10 employees


Ease-of-use

3 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2016

Very thorough!

PTpracticePro has gone a long way to ensure compliance with authorization reminders, simplifying flowsheets and daily notes, and improving reimbursement through proper coding!

Pros

Great customer support, always available to take questions, able to walk you through most anything that comes up, never impatient no matter how many times I contact them with questions. :-)

Cons

Not having all of patient chart info(demographics, physician, and patient notes/evals) on one page.

September 2014

Richard from PRO-PT


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4.5 of 5

September 2014

Physical Therapist/Administrator

Pros

I appreciate the individuality of the program to meet my specific needs as a physical therapist. It allows for streamlined work in varying capacities.

Cons

It lacks the ability to respond to followups. It becomes awkward to communicate back and forth utilizing followups only.

October 2018

Alec from Health, Wellness and Fitness

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

October 2018

Finicky but Functional

Pros

The evaluation/re-evaluations area allows for modular additions to allow a high customization without having to freehand. The daily notes for practitioners allow a focus on the interventions without having to change tabs to address input for the SOAP section.

Cons

Often timely as the page requires frequent reloading in order to make additions, not the fastest software I've ever used.

September 2014

Kelli from Today's Therapy Solutions


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4.5 of 5

September 2014

SLP & Owner

Pros

Not only is PT Pro an efficient document storage and billing system, it makes documentation so simple! With today's requirements for reimbursement, this type of system is a must.

Cons

It is a bit of an investment, but typically quality products cost a little bit. While there are free or lower cost options around, they are typically lacking in one area or another (product support, customization, do not offer all in one billing, EMR, and simplification of documentation).