About Qualifacts CareLogic Enterprise

CareLogic is a cloud-based electronic health records (EHR) platform for midsize to large behavioral health and human services organizations. The EHR system offers agencies a suite of clinical, administrative and financial capabilities including scheduling, intake, treatment planning, service documentation, eprescribing, consumer engagement, billing and reporting.

CareLogic is ONC-ATCB certified and can be used by a variety of organizations within the mental/behavioral health field including psychiatry, psychology, therapy, counseling, substance abuse and others. It also supports mobile, outpatient, community, residential and inpatient settings.

System administrators can modify the CareLogic EHR platform to mirror existing workflows, and it includes a ...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000

327 Reviews of Qualifacts CareLogic Enterprise

Average User Ratings

Overall

3.85 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(66)

66

4 stars

(161)

161

3 stars

(76)

76

2 stars

(16)

16

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 327 results

December 2018

Steve from Options Counseling and Family Services

Company Size: 201-500 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

CareLogic the best of the field

The best thing about Qualifacts is their customer service orientation. While not absolutely perfect over the seven years we've been customers, problems that arose have been addressed vigorously. The management of the company is interactive and engaged with their end users. Their mission is directly to further our work with clients, which I appreciate. EHR software has to live between the worlds of a fragmented healthcare system, the great variety of customer needs and programs, and federal and state regulations that are ever-changing. I have felt supported along the way to achieve the work of our agency by their focus on making that intersection easier. I highly recommend this platform.

Pros

CareLogic is easy for end users. The simple schedule-keep appointment-link to document-bill each day workflow works for clinicians. The billing is accurate, and we've never lost a bit of data. Reliability is very high, and has improved from already high service level reliability. Speed is good, and data is available.

Cons

The interface is dated compared to programs like Microsoft office or web sites like Gmail. There have been strides in the last two years in that the interface is now browser agnostic, running on platforms other than Microsoft IE. It was a tough change to implement, given some built-in data elements that relied on IE. Qualifacts stuck with the project, though, and achieved the goal.

May 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

May 2019

Overall very good and highly customizable EHR, reporting can be an issue for non-IT staff

Pros

This is fairly intuitive software, with normal learning curve for an average user. There are lot of options to customize system to fit your needs. Designing forms is easy and there are lot of pre-configured forms and reports. Qualifacts community is a good source to ask questions and look for the help. Qualifacts Support is very responsive and most of the issues get resolved fast. Pre-built reports in Carelogic are great, however they can be better. For example multiple selection option for report filters is missing. Sometimes I just need to run report for 4 or 5 organizations or programs at once, but I can only do either one or all at the same time. And for the reports I designed in Pentaho I was able to implement multiple selection, so it is possible to do it.

Cons

Most of the training videos need update. There are some videos where you can barely see what is on the screen due to the very low resolution. Some of the videos are just too long (2+hr) and they should be separated in smaller segments. Pentaho (used for reporting ) is very complex system and in my opinion there is not enough training videos in the Qualifacts community. Especially for advanced reports and analytics that use functions and formulas. This can be a nightmare for someone without prior SQL experience, and overall I just think there are no enough resources online for Pentaho. "Pentaho 5.0 Reporting by Example: Beginners Guide" book was huge help to me. Also when deploying multiple versions of the same form, it creates new tables in the database and this means that all of the custom reports using that configurable form have to be made again if that particular configurable form was edited.

May 2019

Roy from Crossroads' Turning Points, Inc.

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

May 2019

rr CareLogic Review May 2019

Having an EHR is invaluable in this day and age and especially as we have multiple locations spread across Southeastern Colorado and the San Luis Valley. We no longer have to maintain large file rooms and paper charts. Now clinical staff in e.g. Alamosa can review the electronic record from e.g. our 3500 Baltimore facility, without traveling and without having to transport a paper chart. I like that we can access CareLogic from anywhere that has Internet access and we can also restrict this access. Submitting electronic claims directly from CareLogic is also a benefit. Overall I rate CareLogic very highly very satisfied with CareLogic and Qualifacts

Pros

. The capability of customizing forms . The stability of the system especially in light of the technological challenges that occur . The fully featured attributes it has everything from Administrative to Clinical to Billing to Accounting . I feel like the company Qualifacts stands apart from other EHR companies they really try to provide the best experience for their customers . I like how the claims process works we can submit claims directly from the system or we can download a batch file . The CareLogic user community is an invaluable resource . The interface with Pentaho Report Designer

Cons

. The steep (for me) learning curve . The errors that cannot be corrected such as duplicate client or wrong program . The outages that occur from time to time

November 2019

Mike from Tri-County Commission on Alcohol and Drug Abuse

Company Size: 51-200 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2019

Easy to Use/Good value

We have been with them since 2013 and overall the value is good.

Pros

Clinical ease of use. Ability to configure forms that the organization use. Billing is automatically configured in.

Cons

Reporting has been and continues to be an issue however they are making some changes. Enhancement requests take a very long time to be produced.

May 2019

Julianne from Connecticut Junior Republic

Company Size: 51-200 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

2.0

May 2019

If you can afford the bells and whistles, Carelogic can be awesome

Our primary reason for working with Carelogic was to tighten compliance with billing regulations and to decrease time for clinicians on paperwork. However, we soon learned that we couldn't afford all the pieces that would maximize these goals. Also, although small, our agency has many very different types of programs and models. Carelogic doesn't fit them all, so at times i feels like it is much bigger than what we really need, but not flexible enough to be customized for different programs. There needs to be a dedicated support team for the ECR that is robust - reporting, IT, clinical, administrative, compliance, etc.

Pros

As an end user, there is logic behind the workflows that make using live with families much easier. The Carelogic Community is a wonderful addition to the support network for all levels of users. Qualifacts genuinely seems to want to hear ideas and feedback from its users. My team has learned a great deal at the conferences, as well.

Cons

It feels like there are a lot of glitchy aspects to Carelogic that sometime get in your way. The reporting aspect is horrible unless you have a specific Report Writer or team that know code - Pentaho is NOT a user friendly system. Carelogic has much more to offer if you are in a position to purchase the add- ons. In its most basic form, the functionality can't be maximized. Also, depending on your implementation team, you may or may not know about features you can access - trying to discover or obtain those options/modules is very difficult.