Therabill by WebPT Software

4.45 / 5 (64)

Our advisors have recommended this product 13 times in the last 30 days

About Therabill by WebPT


Therabill, a WebPT product, is a HIPAA- and ARRA-compliant cloud-based practice management solution for mental health and speech therapists. With Therabill, providers can submit billing claims, manage schedules, enter treatment notes and maintain patient information. Users can access the system anywhere, anytime, from any web-enabled device.

Available to both single and group therapy practices, Therabill is suitable for speech-language pathologists, mental and behavioral health specialists, developmental therapists, social workers, psychologists and nutritionists.

With Therabill, providers can document sessions using customizable templates. Additional features include scheduling with drag-and-drop functionality and automatic appointment reminders, patient invoicing, built-in reporting and unlimited electronic claim submissions to thousands of insurance companies and government payers.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

64 Reviews of Therabill by WebPT

Average User Ratings

Overall

4.45 / 5 stars

Ease-of-use

4.5

Value for money

3.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(39)

4 stars

(17)

3 stars

(5)

2 stars

(1)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 64 reviews

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December 2011

Meg from Meghan Chalmers, Mini-Motor Mouths

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

December 2011

Made my life 1000x easier

I was so relieved to find Therabill. I tried the state's free system and found it complicated and lacking with some services I wanted. I have also used other online billing services that were often flawed and had terrible customer support. I LOVE the ease of Therabill and the excellent support I receive if I ever have a question or issue. Which is very infrequent due to the detailed FAQ section. I really appreciate that the site is always changing and expanding to meet our needs. I know a lot of care and work are put in to maintaining it's success. This site has everything I could ask for in a billing system and so much more. I can get my billing done in a matter or minutes. I recommend Therabill to anyone who is doing their own billing or as a company. It is well worth the small monthly fee!

Pros

Great customer support, Very detailed program, meets all my needs, love the section where we can send our bills back to the invoicing area, Fast turn around with payments from ins. companies, I like being able to re-activate clients if I need to, the recurring clients section in a must, automatic insurance card from the state is very helpful.

Cons

I would say I do not use all the features on the site but that is only because I don't need them at this point.

I don't add new clients that often but always stumble over doing so. The ins. card name (not the company but what to "call it?") is one I never seem to know what to do with. It always works out somehow but think it could be a bit more clear.

Response from TheraBill

Replied December 2011

Hi Meg, I agree with the what you say about the "credit card title". I am going to make the credit card title a non-required field soon. However, here is a brief explanation of what it is. It is really just a way for you to title the insurance card in any way you want. Think of it is a free style note. The title is displayed to you when you go to create an insurance claim, therefore, you can put anything in it that will help you at that point. The main reason behind it is because sometimes an insurance company may accept electronic claims through a third party (with a different name). For example, the insurance company name on the physical insurance card you receive from the client might be "Acme Insurance". But they accept claims through "XYZ Corporation". You would have to choose XYZ Corporation as the insurance company (who to route the claim to), but you could title it "XZY Corporation" to match what is on the insurance card.

April 2017

Nick from Excel Care Therapy

Company Size: 2-10 employees


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

4.0

April 2017

TheraBill, good tool, non-responsive support

I have been a user of this tool for over 2 years, all has been very good, lots of features, lots of good templates, and pretty easy to set up and use. However, our practice is in Phoenix AZ, and this tool does not support Phoenix AZ timezone for Google Calendar. I have submitted over 6 bug reports, but I have not received a satisfactory response. Different customer supports personnel goes down the same path (make sure your google calendar is in the correct timezone.), but they tag the bug fixed, and then go unresponsive. I have given up, and will not be using this feature. It is too bad, because our patients do like receiving reminder emails, however until this bug is fixed, we cannot send them reminders, nor can we populate our therapists' Google calendars with their appointments.

Pros

Great features, great value, very intuitive

Cons

Customer support

May 2017

Tom from Gibson Counseling

Company Size: 2-10 employees


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2017

Easy To Use

We really like this software, it has been a great improvement for us and we are anxious to see the new additions when they are ready to be installed.

Pros

The color coding is surprisingly not only appealing but very efficient and 'self-sense' rewarding. Our therapists really like the ability to communicate securely with clients through the patient portal. The ability to process payments (especially credit cards) within the system has been a huge time saver.

Cons

We would like to see more options for our administrators to customize some layouts and reports, would like to see the option to search clients more easily, and move the tab "select therapists" from the bottom corner (it is very hard to get to sometimes). We would like to see a more user specific way to communicate between administrators and therapists and clients. Would have been nice to have a more easy system to migrate our (then) current clients into this new system.

May 2017

Arni from Center Tree Counseling

Company Size: 2-10 employees


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

May 2017

Great for solo or small group practice

We have 10 clinicians and this software is great. it is very easy to use and learn. The billing features work well but for a large organization would not be robust enough. There are pelnty of training videos that are very helpful. Customer service is easy to reach and all but one of my interactions have been great. The one incident they fell short on was when the software was not displaying part of the progress note. It took me almost a month and many calls to finally get someone to deal with the issue. All other issues have been dealt with quickly, however. They do regular maintenance updates which are communicated well in advance and or done during off-peak hours (1am Sat am). Overall its a great platform.

Pros

Very intuitive, adequate customization, lots of training videos, reachable/live customer support, easy to learn.

Cons

Could be more customizable, billing features are not as robust for larger practices, wish there was a better way to track disbursements to clinicians i.e. better payroll feature.

August 2014

Wendy from Wendy Ryan, LCSW, LLC

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

August 2014

Easy to Use Program for Clinical Social Workers

I am a single practitioner in private practice and I have been using this program for about a year since going into private practice for myself. I have used different electronic medical records programs with past employers and had never had to bill for myself (that was handled by billers). The program integrates billing and scheduling and easily keeps tracks of all payments and client accounts in which you can do yourself. I really like using the document builder - it is quick and easy (and you can edit whenever needed). They provide great tutorials as well as written instructions. The support staff quickly answer your inquiries and help you until you are satisfied (within the means of the program). The great thing too - it has never been down when I have signed in (at all different hours of the day/week). Overall, of all the programs I have had trials or have used extensively, this one has been the best. Some may bulk at the monthly cost but when you compare the different programs, their features, etc... if you are looking for something which you can schedule, bill within a few clicks, keep accounting, do your documentation, the cost is worth it. The only cons I have seen are related to my own personal preferences regarding statements and documents (i.e. formatting). However, what they do have is more than sufficient and easy to use and are "my" forms. I would recommend this to any private practitioner who is wanting to do things on their own without all the overhead costs - money you work so hard to earn. FYI - I am not affiliated with this company whatsoever and truly am attesting to my own experience and use.

April 2019

Nuha from Ascend Physical Therapy

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

April 2019

Just needs a few fixes

It's a wonderful resource however requires a great deal of practice and guidance on how to navigate the steps of billing and understanding the what and why of what I'm doing.

Pros

- Amazing that a lot of the work is done for you and system is already in place and automatically populates all the info you need, and with just the click of a button you can bill out your claims.
- Love that it's connected directly to my documentation system.
- Customer service is good and knowledgable
- Very helpful resources, especially knowledge videos!

Cons

- I wish there was a lot more specific guidance during the onboarding call with how to use the system (for ex: I was supposed to receive another call to continue training however still haven't had the opportunity to complete the training despite already being at the point of needing it and unsure of how to proceed)
- Customer service is great however I feel like no one is really going over the basics of Therabill and what everything means, especially for someone who is so new to the system and billing in general.

May 2017

Janet from Gibson Counseling

Company Size: 2-10 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

great simple software to use

Pros

It gives you a lot of options to run reports, credit card integration, great dashboard. Great price for everything the software does.

Cons

Patient portal doesn't allow intake paperwork. You can filter by your clients (so you only see your clients), however if it is a group practice all other therapists can see all your clients.

September 2016

Monica from New Braunfels Counseling Center


Ease-of-use

3.5

Value for money

4.5

Customer support

4.5

Functionality

3.5

September 2016

Therabill review

Pros

Ease of use and learning is great. The billing is easy to send to healthcare organizations. Customer service is always polite and helpful.

Cons

Some of the ease of moving to one section to another could be better integrated with each section. Also, have issues with the scheduler saving appointments at times. Time consuming having to go into each session billed to check the ICD10 before billing each session. Therabill seems to have more issues with lag time since the new upgrade.

May 2015

Travis from Positive Pathways, LLC


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

May 2015

Perfect for our Practice

Pros

We love our experience with Therabill. New features and updates are always rolling out that enhance the billing, scheduling, and practice management experience. The custom reports feature is crucial for our practice for payroll purposes. Billing is a breeze and we also love the integrated ERA feature!

Cons

The only negative we could think of is the frequency of feature updates, which is not a bad thing, but that something is a bit different every week or so. It is easy to adjust to the changes, however, and use of them are well documented by the vendor.

May 2012

Jane from Integrative Counseling & Psychological Services, P

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

May 2012

Best deal for what it offers!

Overall, I am thrilled with this program/service! You really want someone who cares about making their product the best, and who is responsive to your needs. If a suggestion is something that might suit a reasonable number of other users, it is usually implemented. It is very easy to exchange emails with someone who is so quick to respond. And, the billing/scheduling in one is both cost effective and also helps to ensure that a session is not missed. Really, I am very pleased!

Pros

*medical billing/scheduling in one
*email and/or text reminders to patients
*electronic billing included
*day, week, or month view
*designer is incredibly responsive to feedback to improve!!
*affordable for small practices with 1 or >1 provider (who don't see/bill several people an hour --i.e., who don't bill/make as much as some types of providers)
*US (IL) based
*support is quick to respond
*securely located servers, with a set-up mindful of HIPAA

Cons

*actually many cons get addressed when you give feedback and Joe has time to get to it :-)
*would be nice to drag an appointment from one time to another (I believe he is working on this as well!)
*it can take a short time to get used to appearance changes
*really, any cons are pretty minor

July 2017

Racheal from Speech Therapy Services

Company Size: 2-10 employees


Ease-of-use

5.0

Value for money

4.0

Customer support