TherapyAppointment Software


 

TherapyAppointment is a web-based HIPAA-compliant solution designed to serve small to midsize mental health practices. The solution allows professionals to create session documentation, file insurance claims electronically, record medical treatments, document client's protected health information and more.

TherapyAppointment enables paperless clinical procedure workflows, as well as online document storage. TherapyAppointment’s Autopilot feature provides real-time information about patient appointments (e.g., notes, reminders, copays) in sync with the flow of patients. It also allows for automated sharing of appointment reminders via phone call, email or text message.

TherapyAppointment allows physicians to set up a self-service portal for patients, where they can book appointments and pay fees online. Doctors and staff can upload images and documents, share records and also set restrictions for each file and folder.

The system also integrates with other modules, including electronic medical record (EMR), scheduling, billing, insurance claim management and mental health management.

 

TherapyAppointment - Appointment scheduler
 
  • TherapyAppointment - Appointment scheduler
    Appointment scheduler
  • TherapyAppointment - Client invoicing
    Client invoicing
  • TherapyAppointment - Electronic insurance billing
    Electronic insurance billing
  • TherapyAppointment - Online scheduling
    Online scheduling
  • TherapyAppointment - Sharing clinical notes
    Sharing clinical notes
  • TherapyAppointment - Login page
    Login page
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

71 Reviews of TherapyAppointment

 

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Software Advice Reviews (36)
More Reviews (35)

Showing 1-20 of 36

Sima from The Harm Reduction Psychotherapy Institute, LLC
Specialty: Psychology/therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Revolutionized My Practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Therapy Appointment has changed my professional life- the way I leave daily having fully charted, sent out bills as well as been reminded to respond to things important. It seems amazing to me that the staff at TA answers the phone with any question I’ve had- even the owner/ developer answers the tech call sometimes and you feel like you are talking to a friend! I know some of the staff’s names- they remember me- help solve my problems- even help me relax and see they’ve got it- it’s incredible. Therapy Appointment is user friendly and seems so sophisticated in its reminders it’s almost scary accurate - like artificial intelligence. I could not even write all that Therapy Appointment has been a part of revolutionizing my practice- let alone quicker income from efficient submission of claims- I haven’t left my building in months with a mistake or misfiled claim- the software is designed to help you submit without one error! I thank you so much Therapy Appointment! Sima, Washington DC, Virginia and Maryland.

Pros

Almost no one forgets or misses their appointments due to very professional non intrusive auto reminders, User friendly, TA error checking for you, reminders for client and therspist( birthday, bills, everything) , ability to send print a receipt in sevinds( it’s something I’ve never had- previous fumbling, searching and after hours find- not here it’s at most in 30 seconds!

Cons

I’m wishing for the reminder for a client not seen in a month to be personalized by me( not saying to call office) but staff said they are working on it after my call( and they will)- total trust in Therapy Appointment staff!

Review Source
 
 

kristie from The Counseling Center at TTUHSC
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

I use TA in my private practice and which I could use it at the Univeristy I work for.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is a good software for a good price. I like the simplicity.

Pros

Therapy appointments is easy to use. The scheduling and notes are simple and quick. I like that I can check appt. from my phone.

Cons

As of yet it does not support televisits which is becoming more and more important. The software is not customizable.

Review Source
 
 

Nicole from RCWC
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Good functionality but not very pretty

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy to use and intuitive. I like the statistics function and the reports I can run. Like that you can share files.

Cons

Can’t do room assignments. Isn’t very pretty. Would love if it could sync with google or outlook calendar

Review Source

  Response: Emily, Psych Select Software LLC

Date: September 2018

September 2018

 

Hi Nicole,

Thank you for your review. We are glad to know that you've found TherapyAppointment easy to use and intuitive. Also, glad the stats and reports have helped! Our goal is to help simplify managing a practice so that you can focus on patients, not paperwork -- it sounds like this has proved true for your practice! We do hear you loud and clear on the look of the platform -- this is definitely being addressed in Version 2.0, which will be released in late 2018. our testers have reported that it's clean and modern, yet still intuitive and easy to use. We've noted adding room assignments and syncing with calendars! This is something our dev team will love to know, so thanks for the feedback!

 
 

Shondra from River City Psychological Services
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Nice overall product with a few fixes needed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, it is a great product there are just a few tweaks that would be helpful

Pros

Ease of use - learning the software is extremely easy. Data entry is simple and managing patient database is easy and straightforward.

Cons

No insurance history is kept (if someone gets new insurance, you have to eliminate the old information to put the new insurance in)

Review Source
 
 

Christine from Long Grove Psych Associates
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

TherapyAppointment is a great tool for psychologists!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

A great tool for psychologists and therapists for a one stop shop as far as scheduling, note taking, and billing!

Pros

I like the ease of use, the reports, customer service help and the ease of electronic billing as well. I love that it shoots out a reminder of the appointment to my clients. They love that too!

Cons

I have had complaints from clients that they do not understand the bills. They are sort of confusing and probably gives more data on them that is needed.

Review Source
 
 

LISA from LISA A GALLAGHER PSYD
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

Follows the work flow of a psychotherapist, saving time and making it easy to complete notes and send claims.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It may not look as pretty as competitors (but an upgrade is in the works), but it is priced for non MD budgets, works consistently effectively and is great value for the time and financial investment required. I love being free of paper.

Pros

Easy, cost effective, and clients LOVE the online scheduling, appointment reminders and email bills. It follows work flow so I don't waste time clicking from window to window. Customer service has been quick, responsive and effective every time over the last 5 years.

Cons

No to do list on the margin of all screens, would like a list of important history as a margin in patient prog notes, would like to send/receive/autoscore assessment tools, would like printing of notes to be an easier process.

Review Source
 
 

Sola from The Lifeworks Group
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Even though there are a number of redundant features because we are a self-pay private practice and don't work with insurance, it has certainly made our scheduling process easier and more streamlined

Pros

Easy to use and quite intuitive. The training is helpful but we have not needed a lot of customer support - even though it is available - because the software is quite user-friendly

Cons

I understand the use of various colors to distinguish availability, payment status, etc, but the choice of colors used are not exactly easy on the eyes

Review Source
 
 

Caitlin from Hope Springs Behavioral Consultants
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Great customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

TherapyAppointment is very simple to use and easy to understand and navigate. It is a great system for a small practice or individual provider.

Cons

Notes were lacking structure integrated in the system. We found that, without copying and pasting our own structure with state requirements, it was easy to miss required pieces.

Review Source
 
 

Christine from Compassionate heart counseling
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

I like that it sends reminders to my clients automatically. I also like how easy it is for my clients to login and check my schedule and schedule themselves.

Cons

I wish clients were able to fill out and sign my consent forms and releases to avoid having to do them in my sessions.

Review Source
 
 

Malarie from A Balanced Life, Inc
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great for small practice or one provider.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This system is inexpensive, but you get what you pay for. It serves its purpose, but if you are looking for something with bells and whistles, this may not be for you. Want something simple that makes scheduling easy? Then you may have found the perfect system for you.

Pros

The scheduling function is really easy. Integrated credit card processing allows for easy check in and payment, right from the schedule. It is easy to use, and the minimal functionality keeps the system from getting overwhelming. It is completely cloud based for easy access from any device with internet access. I haven't used customer support much, but when I have, the response time was almost immediate and all my questions were answered.

Cons

Functionality is limited. There is no ability to create invoices from the system, so we have to use an external system for billing. It is very manual. If you don't do much external billing, or if you can submit insurance claims completely electronically, or you are completely private pay, this system would be perfect. Another con is that when you add a new patient, that patient must be added under a single provider, not under the practice. If one patient sees multiple providers, that patient will end up with multiple records and multiple accounts. It can get quite confusing for note taking, payments, and data updating. If they change their address, you have to update a bunch of records, not just one!

Review Source
 
 

Sola from The Lifeworks Group
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

User-friendly program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software is easy to use and understand. Learning curve is minimal. Tech support is helpful and responds in a timely fashion

Cons

The choice of colors is not very easy on the eyes. I understand the reason to have it color coded, but the choice of colors could be better

 
 

joey from LifeWorks Counseling Center
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Not meant for large practices

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I enjoy the customization of medical record notes and the separation from your psychotherapy notes.

Cons

Servers go down from time to time; minimal integration between providers of the same practice. messaging system not user friendly

 
 

Sima from The Harm Reduction Psychotherapy Institute, LLC
Specialty: Psychology/therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

UNBELIEVABLE RELIEF OF PRESSURE ON ME AS A THERAPIST

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Can I just tell you that in 3 years I've never left my building but perhaps 2-3 times without every note being completed, every bill submitted to insurance panels! I had an arguous and ineffective employee for 10 years before I found Therapy Appointment that forgot to bill, forgot to submit, forgot to attend to errors( some we never knew for years- I mean years). It's almost been error free for us since using Therapy Appointment to " shepherd" us to remember- I mean It alerts you to everything- it's unbelievable! If a person feels they can find better, I'd love to see how- it has given me an ability to go home after entering my work, get timely paid( for the 1st time in all those years)- I'm not being theatrical- it's amazing!

Pros

Always a live person helped me trouble shoot- and I mean fast!
ease of use
Keeps me disciplined
Saves me time
never a HIPPA problem shields me largely from an easy error
Thorough
I've never been this organized

Cons

I can tell you if people complain and not be understanding of " rough waters" and adjustment errors during software upgrades and apparent hackers- then they have really missed the point of how Therapy Appointment has " knocked it out of the park" 99% of the time! Yes, this rough patch happened a few times but each time they jumped on it with full attention.

 
 

Amy from CNP
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Expect Outages

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am in the process of switching over to a different system.

Pros

Easy to use, you can make some very basic templates if you want.
No significant training needed to get started
Low cost

Cons

Frequent outages
Poor customer service - I asked for a partial credit due to significant outages and was arrogantly told that the electric company does not issue credits, and the most they would do would be to remove the outage time from the last bill when I decided to leave their system.
They have promised an update for a while now, and still no ETA.
Templates are very basic, you can only make a template with text, no check boxes, etc.

  Response: Denise, Psych Select Software LLC

Date: June 2017

June 2017

 

We have continued to test the software changes made in response to the recent service outages. and are convinced that the problem caused by by our new password encryption system using too many resources and crashing the system has been resolved.

We also have a compensation policy that you will likely not find from most software companies. Here is our policy: we consider any service outage that lasts for more than one hour to have a significant impact on the utility of our system. For this reason, we consider any day with outages totaling more than 60 minutes to be a "lost day of service" for which compensation is appropriate. We count four such days in the last month; therefore, we will be giving credit for four days of service. This is consistent with the End User License Agreement that you accepted as a precondition for use of our system.

We understand that you may rely upon TherapyAppointment as a locus of organization of your practice, and recognize that a system outage can disrupt the operations of your practice. We will continue to strive for consistent service delivery; we believe that the recent problems are resolved.

 
 

Sherry from Lifeworks Counseling Center
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

When it's up and running, it's good. Not great, but good

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

The system is good, there are many improvements that need to be done. It's better than doing everything manually.

Cons

The amount of time that the system is down, especially lately. You can't even get a hold of anyone, not even to leave a message. No customer service person when the system goes down, they don't answer the phone.

 
 

Lindsey from Self Employed
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Looking for a new software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My office of colleague are sadly looking elsewhere for our EMR.

Pros

user friendly and customer service is very helpful and kind. Love the 24 hour text message reminders to my clients.

Cons

The site is "out of service" often and refunds are not offered. I would not be concerned for a refund if this was not a regular occurrence, but unfortunately this is becoming a familiar pattern. My other concern is I have two different office locations and the software does not allow myself or clients to distinguish between the two offices when signing up for sessions.

 
 

Melissa from Private Practice
Specialty: Psychology/therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

I wish I hadn't ended up using this in the long run.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Honestly, I have sincerely avoided writing bad reviews, because I know the effect it can have on a business, and I am a positive person, trying to hang in there. However, I want to save somebody the headache that I am now dealing with. I would love to find a resolution. I have been holding on to the thought that Therapy Appointment will get better or at least make it right, but I'm a therapist. Out of anyone, I should be realistic and convince myself to lose all of my hard work and move on to another system. I am looking now, so if anybody can contact me with suggestions, I would greatly appreciate it.

Pros

At first, there is a slight learning curve. Scheduling and billing was nice. sometimes reminder texts didn't go out. they called it a "glitch" and say that it's a service free of charge and the contract states that they're not responsible if something goes wrong with it. needless to say, many of my clients have come to rely on it, so on those days, I have quite a few no shows.

Cons

Have to have a separate clearing house, and they still don't have electronic paperwork. The website goes down almost once a week. I can't see my schedule, can't write notes, can't schedule new clients, my clients can't log on. Their solution has been to refund the few dollars from that day. The loss to my business is nowhere equivalent to what they "make-up" in a measly small refund of a few bucks. I have e-mailed and called on multiple occasions about this, but they have all the control and obviously don't care about losing my business.

 
 

Dennis from Attention to Wellness
Specialty: Substance abuse
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Great system but keeps constantly crashing interrupting my practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Get a back up system so that you do not have so many constant crashes.

Pros

Billing, accounting, scheduling, and note taking are integrated in a user friendly way. Customer support is somewhat responsive.

Cons

System crashes weekly at which time you cannot chart, schedule, or do anything. Very frustrating to waste time and lose clients because of constant crashes.

 
 

LaKeisha from Urgent Psychiatric Care
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

You definitely get what you pay for

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not like other systems which have a lot of drop down menus, exploding text, radio buttons etc. to decrease documentation time. The one included template that has drop down menus, is not customizable. Notes are pretty much free hand typing but can be used with dragon if you want to document after seeing your patient. This really is basic and when the system goes down, at least twice a month for the entire day, customer support is unreachable. I have lost entire notes from system glitches and failures that happen frequently. It appears that the up time is about 95%

Pros

This product is pretty inexpensive and does the basics. It is easy to figure out how to use, because it doesn't do much.

Cons

Not for practices doing medication mgmt. and therapy, minimal customization, system frequently down

 
 

Janet from Gibson Counseling
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Group Practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We use this software for a group practice, but it would be great for solo practice as well. All our therapists and manager loves it.

Pros

Ease of billing, patient portal
Incredible customer service

 
 
 
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Showing 1-20 of 35

Jason from J Martin Therapy
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

Simple product that does a lot

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

I have a simple, small practice. I don’t take insurance, and I don’t have many clients to manage, so I can’t speak to how robust it is for that purpose, but for the small amount of practice I need, it’s a wonderful value for the price. I get what I need, it’s secure, and it’s very affordable.

Pros

- Ease of scheduling
- Versatility of application

Cons

- sometimes feels like it was designed by engineers, rather than by designers with user experience in mind. This appears to be changing, however, with the new 2.0 experience.

Review Source: Capterra

  Response: Psych Select Software, Psych Select Software LLC

Date: December 2018

December 2018

 

Hi Jason,

Thanks so much for your feedback on TA2.0 and and the original TA! You're right, we have pushed to make TA2.0 a more user-friendly, intuitive experience with customers at the forefront of our every design decision. We're glad you noticed the changes! And we're elated to hear that TheraoyAppointment has provided a great value for you and your practice. That's what we strive for and, with your feedback, hope to continually improve upon!

Thank you for being part of the TherapyAppointment family!

Best,
The TherapyAppointment Team

 

Karen from Harmony Farm, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Great for Solo or Group Practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

TherapyAppointment really does help streamline notes and insurance claims/billing. I get to spend more time being productive seeing people, then pushing paperwork!

Pros

I've used this since opening my private practice- as a solo practitioner and now we have expanded into 5 therapist group practice. Love the quick response from customer support. I like the various options on how to write a note. Free admin accounts a bonus. The capability for ERA and automatic posting is great.

Cons

I don't like that we, as a therapist, cannot make appointments for the other therapists and have to have the admin account to do this. I believe with the new update this will be addressed.

Review Source: Capterra

  Response: Psych Select Software, Psych Select Software LLC

Date: December 2018

December 2018

 

Hi Karen,

Thank you so much for your thoughtful review and for being part of the TherapyAppointment family! We are so happy to hear we've helped your practice streamline it's processes and been a part of it's growth!

We do think you'll love TA2.0, and are looking forward to hearing the feedback from your growing practice. You're right -- customizable administrative controls have been expanded so that you have much more flexibility.

Thank you again for your review and being part of our community! We hope that you love our new software and, together, we can continue to grow your practice!

Best wishes,
The TherapyAppointment Team

 

Doug from Heart Centered Counseling
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Amazing ReDesign

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The layouts are thoughtful and intuitive, and easy to see the information on the page. It responds quickly, and is a very modern refresh of the old design.

Cons

The site still needs to be made more robust in ways to navigate and offer data delivery options.

Review Source: Capterra

  Response: Psych Select Software, Psych Select Software LLC

Date: December 2018

December 2018

 

Hi Doug,

Thank you so much for your feedback! We are ecstatic to hear that you love TA2.0 and our extensive update! We've worked hard to make it responsive, intuitive, and modern, and appreciate that our efforts accomplished their goal.

We hope you'll continue to share your thoughts and feedback as we roll out the training software and TA2.0. We are honored to have you as part of the TherapyAppointment family. : )

Best wishes,
The TherapyAppointment Team

 

Michele from Michele Mixon, LCSW, LLC
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

Wishing changes were implemented in increments

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

I was easily frustrated by needing to figure out where everything was since it is completely different than the current program. For those of us who have been using the older version for years it’s more mentally taxing b/c we have to learn the whole program again. I don’t have time for that.

Pros

I like how it has more features that other competing programs have. In particular calendar syncing.

Cons

How it vastly different to maneuver from the current program.

Review Source: Capterra

  Response: Psych Select Software, Psych Select Software LLC

Date: December 2018

December 2018

 

Hi Michele,

Thank you for your thoughtful insights and for sharing. We're thankful you took the time to beta test and are honored to have you as part of the TherapyAppointment family.

We hear your concerns about learning a new program and are glad to confirm we're introducing number of resources -- including a *free* training software on 12/15!-- to help you ease into it. We hope you'll find it intuitive and easy to use once you're armed with the resources to help you find where things have moved. We're also providing migration flexibility so you have time to learn the system and move over at your own pace.

We understand change is hard, and we're doing everything possible to make it easy for you when you're ready to move over!

Thank you, again, for your insights and for being part of our community. We hope you will continue to share your feedback so that we can continue to learn, grow, and improve! :)

Best wishes,
The TherapyAppointmentTeam

 

Jennine from Estes Therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Great for billing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, I love their support team, billing, and case notes. I love the reports you can run in the program. It is about to be updated, so that improves the look and user capabilities.

Pros

I absolutely LOVE the fact that my company can do electronic billing through Therapy Appointment. It automatically updates the client's file, tracks the amount of sessions used, repopulates notes. They also give a discount for multilpe users. It is great!

Cons

The issue with Therapy Appointment is that it does not allow multiple therapists to use multiple rooms and locations. I have 2 group practices where some of my clinicians work out of both locations. We have to use one program for scheduling and then Therapy Appointment for our billing. The new change looks great, but it still can't take care of the larger group practices.

Review Source: Capterra

  Response: Psych Select Software, Psych Select Software LLC

Date: November 2018

November 2018

 

Hi Jennine!

We are so happy that TherapyAppointment has helped you streamline your practice! Thank you for being part of our family and for your kind words.

You're right -- the upcoming TA2.0 upgrade will improve the look and features. One of those upgrades actually addresses your biggest concern -- scheduling. The new calendar features will allow you to better manage your practice, but we are always looking for ways to improve for larger practices. So keep the feedback coming! Our goal is continual growth to better serve your practice. :)

Thank you for your feedback and for being part of the TherapyAppointment family!

Best wishes,
The TherapyAppointment Team

 

Annette from Dr. Jennifer Savitz-Smith
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

TherapyAppointment review from Dr. Savitz-Smith's office

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Overall, our experience with TherapyAppointment has been positive. Support team is always helpful and informative.

Pros

It is easy to perform all of the functions and it is easy to read/view.

Cons

It would be helpful if there was a way to split billing as well as save more than one credit card on file as we often have more than one party paying for service (e.g. separated parents splitting the cost for child's therapy).

Review Source: Capterra

  Response: Psych Select Software, Psych Select Software LLC

Date: November 2018

November 2018

 

Hi Annette,

Thank you for sharing your experience and being part of the TherapyAppointment family! We are glad your experience has been positive-- our Support team strives to help you with your every need!

And thank you for your feedback; our new software will be able to store and remember a card! We're continually working to ensure our new billing features are more streamlined, so we always appreciate our community's feedback on how we can improve!

Thanks again for being part of the TherapyAppointment family!

Best,
The TherapyAppointment Team

 

Lisa from Wellness Counseling Center
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Therapy Appointment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very positive. Good customer support and good value for the dollar.

Pros

Very easy to use. Submits claims and stores record electronically. Offered appointment reminders to clients.

Cons

The statements portion is cumbersome and could use revamping.

Review Source: Capterra

  Response: Psych Select Software, Psych Select Software LLC

Date: December 2018

December 2018

 

Hi Lisa,

Thank you so much for your feedback! We are so glad that our software has helped you manage your practice and you've found it to be a good value. We're grateful to have you as a member of the TherapyAppointment family!

Your insights on the statements portion of our software are helpful, and we've spent a considerable amount of time revamping billing, even between the beta and TA2.0! We expect you'll find it as streamlined as the rest of our new software -- but please continue to let us know how we can improve!

Thanks again for your thoughtful review and for being part of our community! We really appreciate your insight as we seek to continually grow and improve.

Best Wishes,
The TherapyAppointment Team

 

Lauren from Private Practice Psychotherapy
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

Therapy appointment review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Long term user and happy with it.

Pros

User friendly. Intuitive. Easy to navigate

Cons

No major complaints. I would like more ability to create point and click forms.

Review Source: Capterra

  Response: Psych Select Software, Psych Select Software LLC

Date: November 2018

November 2018

 

Hi Lauren!

Thanks for being a long-term member of our community. We are so happy that you find our software user-friendly and intuitive. We are always working on ways to improve, and customizable forms is at the very top of that list! Keep the feedback coming! :)

Thanks again,
The TherapyAppointment Team

 

Kaitlyn from KG Counseling LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Good program but still missing a few things

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I think the updated TA is great and there are a lot of new great features. I like the ability to do more online forms and the ease of use has increased.

Cons

There are still some limitations. I feel the software is most conducive to seeing individual adults clients. For a counselor who sees children it is not as ideal. There is not a way to list multiple address or phone numbers for different parents if they are divorced for example.

Review Source: Capterra

  Response: Psych Select Software, Psych Select Software LLC

Date: December 2018

December 2018

 

Hi Kaitlyn,

This is helpful information and we really appreciate the honest feedback. So happy that you think the new software is great! Your perspective as a children's' counselor is invaluable, and we believe many of your concerns are addressed in the final version of TA2.0. But as you train on it, we hope that you'll let us know how we can continue to grow to better serve your practice!

We do thank you for being part of our family, and we are glad that you took the time to share how we can improve!

Best wishes,
The TherapyAppointment Team

 

Laura from Cornerstone Counseling of Charlotte PLLC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Great customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

great

Pros

Wonderful customer service! Every time I've emailed or called, they have been very friendly and helpful. The auto pilot function is great and was definitely made by a therapist who knows what's important! I like the statistics feature.

Cons

I wanted to use a credit card processing service that "spoke" with Therapy Appt but Cayan is so expensive. I use Ivy Pay and then have to manually post everything. I wish there was a way to mark on the calendar that someone no-showed or late cancelled- changing the appt to a different color would be helpful- it would also be helpful to add another slot when someone late cancels so I can still mark that the original client cancelled and leave room for another client. I wish you could send additional reminders too. I also wish there was a way to mark how much I as a practice owner pay contractors and have that added into the posting tab and statistics

Review Source: Capterra

  Response: Psych Select Software, Psych Select Software LLC

Date: November 2018

November 2018

 

Hi Laura,

Thank you so much for sharing your feedback and for being part of our family. We are grateful for the opportunity serve you and glad to hear our customer support is helpful! You're right -- we were built from the ground up by a therapist still at the helm of TherapyAppointment as CEO. He does know what's important to help you grow your practice!

We do hear your concerns about credit card processing and have great news! TA2.0 integrates with two processors so that you have choices. The calendar (which integrates with Google, btw, so you can have a HIPAA compliant schedule on your phone!) has even more options for managing your practice.

We love your idea of being able to track contractors in your business stats panel, and are looking into how we might incorporate such a thing into TA2.0 or a future update! Please do continue to share -- our goal is continual growth and improvement, and we love hearing your thoughts!

Thanks again for being part of the family!

 

Julie from Bluestone Psychological Services
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

A decent EHR option for mental health therapists

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have really appreciated the responsiveness of the support team. I send in my question/request and hear back, typically that day or within 24hrs, with it answered/completed. Despite the things I get frustrated about with the system, I feel like the people behind this system are doing what they can and like I have a HIPAA team behind me, watching my back.

Pros

I've used this for years and appreciate the ease of storage, billing, and reassurance that the note formats keep me HIPAA compliant. It is best suited to an individual provider, although it can scale to small groups of providers.

Cons

It does not integrate well/function well for groups of diverse providers, such as group practices that include prescribers and other medical providers. It is limited in its ability to run useful reports. It suffers from significant glitches (like, reversing a payment you distributed in error reverses ALL of them for the client, not just the one you made the error in. This requires you to redistribute everything, which takes a lot of time, especially if you've seen a client for a long time). The statements it creates for clients are very confusing for them to read and understand. It does not facilitate a paperless office - no ability to exchange/complete all intake forms/questionnaires electronically - can send out but forms must be printed out by the client, filled in and signed by hand, brought in to the appointment (or uploaded by client and emailed back to office), scanned to computer by therapist and then uploaded to client's chart; no ability for electronic signatures, etc. There's a rumor that this bit about the paperless office has been corrected in the new version - fingers crossed!!

Review Source: Capterra

  Response: Psych Select Software, Psych Select Software LLC

Date: December 2018

December 2018

 

Hi Julie,

Thanks so much for sharing and being part of the TherapyAppointment Family. We appreciate that you've been part of our family for years, and are grateful for your honest feedback so that we can continue to grow!

We're excited for you to get started in TA2.0 -- it has more adaptability for groups than our legacy product, and will address most of your concerns. For example, your office will be able to switch to a completely paperless practice with the addition of esignatures, customizable forms, attachments in messages. Feel free to uncross your fingers --it's here! :) We do hope that you'll continue to share your thoughts on how we can change for the better: TA2.0 is built to continually grow so that we'll never stop improving!

Thanks again for being part of our family,
The TherapyAppointment Team

 

Amy from Life Enrichment Counseling
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

TA 2.0

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of billing and tracking invoices, creating note templates, online scheduling and client portal, group practice feature, variable prices for staff and clinicians.

Cons

Long due for an update, lack of custom online client documents, ability to send online invoices, difficulty in collecting payment outside of the therapy hour.

Review Source: Capterra

  Response: Psych Select Software, Psych Select Software LLC

Date: November 2018

November 2018

 

Hi Amy,

Thank you so much for your feedback and for being part of the TherapyAppointment Family! We are glad that our legacy software has been a solid partner to manage and grow your practice. We are excited for you train on TA2.0 and know that it can help you with sending/receiving documents, invoicing, and collecting payments.

We are humbled by your patience and assure you that, moving forward, our software is designed to continually grow and evolve. Please do continue to share your feedback on how we can improve! :)

Thanks again for being part of our family,
The TherapyAppointment Team

 

Alisa from Empowered Life Counseling, PLLC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Therapy Appointment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Therapy Appointment has the best customer support. It's in the top three of any business I've ever worked with. The software seems intuitive and the new user interface has a great new look. It will be great to be able to sync with existing calendar, such as Google. Love that we will have the ability to reserve playroom through the software.

Cons

There are a few features that we will no longer have, like the side-by-side view for all clinicians.

Review Source: Capterra

  Response: Psych Select Software, Psych Select Software LLC

Date: November 2018

November 2018

 

Hi Alisa,

Thank you so much for being pat of the TherapyAppointment family and thanks for your kind words! We are honored you consider us as one of the best-- we take helping you manage and your practice very seriously.

We are glad that you're excited about the new features offered in TA2.0! Even though the launch is swiftly approaching, we are already looking to improvements -- like more customization of the dash. Please do continue to let us know what you need from us so that we may continue to improve! :)

Thanks again and best wishes,
The TherapyAppointment Team

 

Lynn from Dynamic Counseling Services
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Created by a therapist, for therapists

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using it for seven years and love it. It is essentially seemless; and when a rare snafu comes up, TA notifies us immediately, and usually has the issue fixed within a very short period of time. I have never had an interruption in the overall functioning of the software. It's easy to use and flows easily. My clients love the online scheduling and account access, as well as the ability to input their info online before we meet--saves time in session.

Pros

After hours of research and weeks of free trials, I chose TherapyAppointment.com software because it was created by a therapist, and the customer service was fantastic. The new upgrade is coming and I'm looking forward to continuing my practice with it.

Cons

The current version, before the upcoming update, has a little more typing, less click-and-go, than some of the other EHR software I tried. That wasn't really an issue for me, but it was a minus for a colleague with whom I shared TherapyAppointment.com.

Review Source: Capterra

  Response: Psych Select Software, Psych Select Software LLC

Date: November 2018

November 2018

 

Hi Lynn,

Thank you so much for being a long-term part of the TherapyAppointment Community and for sharing your experience! We are so grateful for your feedback and kind words, and are glad that you chose use after your thoughtful consideration of the great options out there. We're so happy to hear that our Support has been helpful -- providing the helpful service you need to manage your practice is one of our primary goals.

The new upgrade, TA2.0, was designed to be more intuitive and streamline your workflow, and we hope you love it. Please do keep us posted with your experience as you train on TA2.0 in December, and continue to let us know how we can improve! :)

Thanks again,
The TherapyAppointment Team

 

Jolene from Mind In Balance, LLC
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

One of the best choices I've ever made for my private practice!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, using this system has significantly decreased stress in running my practice! It keeps me organized and on track with billing and scheduling and keeping up with notes. I would never try to go back to the old paper and pencil method of private practice again. My clients are also quite pleased with the features they are able to use.

Pros

I'm most impressed with the security and support. Once they shut down to keep hackers out - all of my clients' private information was completely safe so I could relax. The personnel providing support for any concerns are very responsive, friendly and helpful. I increasingly feel more like I'm part of an online family of sorts when using this practice management system.

Cons

I really wish clients could complete all paperwork directly online rather than having to do any printing. I wish documents could be attached to the email within the system both from and to me. I also wish documents could be faxed, other than just to referral sources.

Review Source: Capterra

  Response: Psych Select Software, Psych Select Software LLC

Date: November 2018

November 2018

 

Hi Jolene!

Thank you so much for being part of the TherapyAppointment Community! We are glad that joining us has been one of the best choices you've made for your practice and are so grateful to have you!

With our new upgrade, TA2.0, you'll find that your practice rely's much less on traditional printing and mailing. We'll have esign, PDF submittable forms, and attachments when we launch TA2.0, and will continually work to improve those functions.The fax idea is interesting, and I've submitted this request to our team.

Thank you, again, for being part of our community and for your positive words. We love hearing your feedback and hope to continue to help decrease stress in your practice!

Best wishes,
The TherapyAppointment Team

 


November 2018

November 2018

Exciting Updates

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

My favorite new feature is the one that allows you to sync your calendar with your personal calendar! That will make things so much easier for me!

Cons

Honestly just how long it took to put out such a big update. I'm looking forward to the new platform!

Review Source: Capterra

  Response: Psych Select Software, Psych Select Software LLC

Date: November 2018

November 2018

 

Hello!

Thank you for trying out the new TherapyAppointment. We count ourselves lucky to have such a strong and collaborative community! Thank you for being part of it!

We're glad you find our updates exciting and are looking forward to trying it out. You're right -- what a big update it was! We are looking forward to getting it in your hands!

Thanks for being part of the TherapyAppointment Community! :)

 

Brittany from Resilience psychological services
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

After 1 year of use..

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall it's a nice comprehensive EHR system. The new platform makes it not only look better but easy to use.

Pros

The new aesthetic, integrated calendar, easy to read

Cons

Difficulties with billing. deleting incorrect claims, error alerts.

Review Source: Capterra

  Response: Psych Select Software, Psych Select Software LLC

Date: November 2018

November 2018

 

Hi Brittany!

Thanks so much for reviewing our product and thank you for being part of the TherapyAppointment Community! We are happy to have you here!

We're glad you took a look at our new product, TA2.0, and approve! Wanted you to know that error alerts will be part of the comprehensive system when it launches later this year. TA2.0 was built with the capacity for continual growth, so we will never stop trying to improve -- keep the feedback coming! :)

Thanks for being part of the TherapyAppointment Community!

 

Aimee from A Holding Space for Healing and Growth
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

Office Managing Made Easy!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been with T.A. for several years and have no real complaints. Their customer service is friendly and fast and they are always on top of anything that comes up that may disrupt service. I would recommend them to anyone looking to lighten their load of "office" work.

Pros

I have been a user of therapy appointment for years!! I am an individual therapist with no employees and this software does almost everything for me at an incredibly reasonable price! I highly recommend it!

Cons

There have been two things that have been difficult - both of which I believe are being taken care of in the upcoming release of 2.0. One is that clients can't reset their passwords without contacting me, and the other is that doing paperwork electronically is not an option.

Review Source: Capterra

  Response: Psych Select Software, Psych Select Software LLC

Date: November 2018

November 2018

 

Hi Aimee,

Thanks so much for your review and thank you for being part of the TherapyAppointment community. We're glad you're here! :) TA2.0 is definitely going to help lighten your load -- between e-signatures and the patient portal passwords being more patient-friendly (yes, they can reset it themselves!) alone, we'll take care of more paperwork than ever before.

Also new to this platform is the ability to constantly evolve, so as we find new ways to help lighten the load and/or improve our features, you won't have to wait!

Thanks again for being part of our community!

 

Lora from Empowered Life Counseling
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

New experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

As a new user, and having little experience with the previous version, I really enjoyed the visual of 2.0 and ease of use!

Cons

Nothing jumps to mind! I much prefer the flow of 2.0!

Review Source: Capterra

  Response: Psych Select Software, Psych Select Software LLC

Date: November 2018

November 2018

 

Hi Lora,

Thanks so much for your review of TherapyAppointment 2.0! We are so excited that you found the new platform easy to use and visually pleasing! We know learning a new software is never easy, so appreciate your taking the time to look at both! :)

We're happy you're part of our community, and hope to help you grow your practice!

Thanks again,
The TherapyAppointment Team

 

Dr. Dave from Piedmont Counseling Center
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

excellent electronic health care record for therapists.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have had a wonderful experience with this product and recommend it, so long as you are willing to learn to use the interface.

Pros

The software is feature rich and reliable. The price is also very competitive for the rich feature set. It has a patient portal, account aging reports (not all products in this class have this feature), electronic billing, progress notes, appointment reminders, and document storage. It has group practice features.

Cons

The interface is very clunky and it is slow to update. The good news is a new version is finally coming by the end of 2018 that will include a modern drag and drop interface.

Review Source: Capterra

  Response: Psych Select Software, Psych Select Software LLC

Date: November 2018

November 2018

 

Hi Dr. Dave,

Thank you so much for reviewing TherapyAppointment! We're grateful that you've taken the time to share your experience with our software, and know that you'll love what we have in store for you with TherapyAppointment 2.0! It is certainly much streamlined and will be rapidly updated as new features are added. We'll also have plenty of training opportunities available to make learning a breeze. We're glad you're part of our community!

 
 
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