About TouchWorks EHR

TouchWorks EHR is an ONC-ATCB certified, Meaningful Use compliant cloud-based electronic healthcare record solution from Allscripts. It’s designed to meet the requirements of midsize to large practices, multi-specialty clinics and academic medical centers.

TouchWorks EHR features Allscripts Wand, which gives physicians mobile access to records. This system also offers e-prescription features, allowing physicians to perform drug interaction and allergy checks. It allows caregivers to design customized workflows on the basis of their protocols and practice requirements. 

TouchWorks offers an oncology module that helps in team collaboration, workflow management as well as automation of patient's chemotherapy encounters. The solution provides c...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

168 Reviews of TouchWorks EHR

Average User Ratings

Overall

3.01 / 5 stars

Ease-of-use

3.0

Value for money

2.5

Customer support

2.5

Functionality

3.0

Ratings Snapshot

5 stars

(26)

26

4 stars

(46)

46

3 stars

(33)

33

2 stars

(18)

18

1 stars

(45)

45

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 168 results

April 2019

Nathan from Advanced Family Eye Care

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Smooth and gets the job done

Gets the job done. Makes eprescribing easy.

Pros

Simplifies the documentation process and works well sending Rx

Cons

Not as user-friendly as other choices in the marketplace

July 2019

Heather from Carris Health

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

3.0

July 2019

Allscripts EHR

Allscripts was the first EHR I used, and it was definitely easy to learn how to use. The layout of each patients chart is easy to follow, as well as easy to sort through to find what you're looking for. I really like that you can follow tasks/messages for a specific patient, so you can keep on top of specific tasks that you're working on. You can also push tasks/messages out any length of time you would like, so it will reappear on your desktop when you specify, so you can follow up when needed.

Pros

Easy to follow tasks (messages) in each patient's chart I like the layout of the patient's chart, and that you can sort by document type, specialist, outside communication, etc.

Cons

Unable to see a patient's insurance card through the chart

January 2020

Noel from Preferred Pediatrics

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

January 2020

Look elsewhere for an EHR

When they talk about EHRs making life difficult for physicians they had Allscripts in mind. What should be simple tasks are made difficult. I'm sure there are other systems out there that are worse but it is hard to imagine.

Pros

I like the ability to customize the software myself but it is not always intuitive as to how to do this.

Cons

The cloud-based system is not very stable. Not only have they been the target of ransom-ware that shut down the system for 10 days but getting through a single day without getting kicked off is unusual. Updates to the system means at least a week of connectivity issues. A recent update required us to update to Windows 10 and then the next update made it not work well with windows 10. A recent update also made us unable to use tablet computers. Customer service is poor. Getting a password reset took 30 minutes on the phone as they wanted to mirror the computer first and getting that to work was a nightmare. Completing tasks for HEDIS, meaningful use and patient centered medical home are tedious. It takes an employee as hour a day to reconcile electronic visits that are sent to us due to the complex and counter-intuitive way they force us to do it.

April 2020

Jeffrey from Jeffrey L. Horstmyer, MD, PA

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source


Ease-of-use

2.0

Value for money

1.0

Customer support

2.0

Functionality

2.0

April 2020

Cloud Servers down once again

The main problem has been the instability of their servers. Once again today, the Allscripts Cloud Server is not working. I have lost, in total, weeks of time not being able to access my EMR over the past several years. All lost revenue, not recoverable, not to mention the stress on the patients, doctors, and staff. Eventually, one has to consider the time, cost, and extreme hassle of switching to another system, which, by the way, carries a very high financial cost for Allscripts to help with the migration.

Pros

Features at point of sale were impressive. Delivery of function extremely challenged.

Cons

Every additional function eg MIPPS, Patient portal, EPCS, etc, laden with multiple extra charges. Very expensive once all functionality is added. Allscripts billing is extremely complicated and has been frequently wrong. It typically has taken months to sort out each billing problem that has occurred.

October 2019

Lawrence from Clearlyderm

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

October 2019

Allscripts is Always Good

Good experience

Pros

Very reliable and easy to use system which will suffice most practices needs

Cons

A little difficult to diagram skin lesions

Reasons for Choosing TouchWorks EHR

More flexible and affordable