About The Valant Behavioral Health EHR

Valant’s EHR for behavioral health offers tools for providers to streamline documentation, increase efficiency, and enhance the productivity of their practice or agency.

The fully integrated suite includes secure patient records, documentation, scheduling, practice management, and a patient portal. Because Valant focuses exclusively on behavioral health, users don’t have to navigate through billing codes and documentation templates made for other specialties.

Valant offers a library of outcome measures for clinicians to utilize and track overtime. Patients may complete these assessments from the comfort of their own home via the Patient Portal, or in session with the clinician. Either way, results are documented in clinical notes and secur...


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Supported Operating System(s):

Windows 7, Windows Vista, Mac OS, Windows 8

174 Reviews of The Valant Behavioral Health EHR

Average User Ratings

Overall

4.00 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(75)

75

4 stars

(54)

54

3 stars

(20)

20

2 stars

(14)

14

1 stars

(11)

11

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 174 results

April 2016

Cindy

Verified Reviewer

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

April 2016

Superior software for private practice

We have been using Valant in our private practice for about 16 months now and love it! It is easy to use, very intuitive, and the IT support is FANTASTIC!! Initial set up was smooth with a great deal of support. Also easy up upload your own support documents. I highly recommend it!

Pros

Easy to use Intuitive IT Support Set up to comply with insurance

Cons

Does not have a To Do or Reminder list to use in calendar--would love to have that When setting up NEW client, for example child of a parent already in the system, would like to be able to view parent demographics at same time to transfer information.

July 2020

Carly from Riverside Clinical Services, LLC

Company Size: 1 employee

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

July 2020

Expensive for solo practices

Customer service was slow to respond and/or didn't respond at all. It takes some getting used to. Valant was a functional ERA but it was too "much" for me being a solo provider which resulted in it being too expensive.

Pros

Billing was easy. It auto-posts ERA. They offer the ability to customize note templates. Valant offers reminders either through text or email.

Cons

For a solo practice it was expensive and offered a lot of features a solo provider doesn't need. The treatment plan tool wasn't as smooth as I thought it would be. It took a lot of time to setup and complete the training before using. The cost of Valant is separate from the cost of using a clearing house.

Reasons for Choosing The Valant Behavioral Health EHR

Had more features I thought I would use but in the end, Valant was too complex for my solo practice.

Response from Valant Medical Solutions

Replied July 2020

Thank you for your feedback, Carly. We appreciated having you as a customer and genuinely hope you are able to find a solution that better fits your needs.

February 2019

Melissa from Ann Arbor Counseling Associates

Company Size: 11-50 employees

Industry: Mental Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

February 2019

Overpriced for an outdated, frustratingly slow and buggy system

Was hopeful but after signing on under the promise of an upgrade due 6 months after my contract started, a year later I am still waiting for said upgrade while now we are experiencing so many crashes and freezes a day, we literally don't have time to call and report anymore as it is now costing me money to use the program, staff who are now drastically impacted by them not being able to perform their job in a timely and efficient fashion, and then sit on hold for 45 minutes to report an issue that we reported numerous times without being provided an actual solution or anything that would make it worth staying with them while we are being negatively impacted on a daily basis due to these technical issues.

Pros

It had all the components I need for a large practice, billing, scheduling, note templates, cc integration, e-prescribing, reports, and reminders and some extra like a portal, although useless, measures, and the ability to have seperate locations.

Cons

Where do I start? Crashes numerous times a day is the biggest one, won't sync to a google calendar in the right time zone, there is no mobile app, just a mobile site version, client portal doesn't do much of anything other than send measures to clients to fill out in advance, be able to download a pdf of their statement, and send secure messages to one provider only. Would it be too much to ask to be able to send intake paperwork for an electronic signature or at least be able to integrate with an e-sign program like Intake Q? If you have a multi-specialty practice which has a prescriber, clients can not send secure messages to their therapist and to their prescriber. Clients can't send messages to the admin or schedulers. It only sends an email users that they have a secure message in Valant to review if it comes from a client but not from another user in the practice. The reminders are queued up to be sent out 72 hours in advance so if clients cancel after that, they still get reminders. Reminders don't include office location if you have multiple office locations and can't be customized. Even though the note templates are expansive for some reason, some of the fields that are present on both intake and return visit notes, not all of the content from those fields carry over from the intake into a return visit progress note such as mental health history! And that field is one that will appear on all notes even when it is not filled out, unlike some tabs that will be omitted

November 2019

JEANNE from Larrieu Process and Financial Systems, LLC

Company Size: 1 employee

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

November 2019

Exceptional Software and Exceptional Performance

I have recommend Valant to all of my group practices because I know it will help them to be more lucrative and minimize hours worked by staff. I am very satisfied with Valant.

Pros

What I like most about the software is the way I can fluidly maneuver through the screens with ease and that I can have multiple tabs up at the same time.

Cons

I don't necessarily have a con but it would be great to integrate Telehealth Services capabilities within the software.

Response from Valant Medical Solutions

Replied November 2019

Hi Jeanne! Thank you for leaving a review. We are pleased to hear about the ease of use!

January 2020

Kyle from Private Practice of Shreveport

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

The Best Mental Health EMR - Bar None!

Excellent!

Pros

It allows me to focus more on patient care and not wasting too much time on documentation. I absolutely love Valant and there support team. It’s been a great 10+ years and it just keeps getting better. Thanks

Cons

There have been a few minor issues over the years but they always fix/improve them.

Reasons for Choosing The Valant Behavioral Health EHR

One of my colleagues convinced me to try practice fusion, “to save some money” and it was a disaster! Thankfully, I kept my Valant during the trial and shortly cancelled the Practice Fusion.