germain APM vs Kaseya VSA

germain APM has 123 reviews and a rating of 4.85 / 5 vs Kaseya VSA which has 181 reviews and a rating of 4.06 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.85 / 5 (123)

4.06 / 5 (181)

Ease-of-Use

4.5 / 5

3.5 / 5

Value for Money

5.0 / 5

3.5 / 5

Customer Support

5.0 / 5

3.5 / 5

Functionality

5.0 / 5

4.0 / 5

Last Review Written

October 6, 2020

August 4, 2020

Pros/Cons

  • Pros

  • Application is very user friendly and easy to use. Faster when monitoring and exploring resources. The main thing is onestop solution for any technology stack.

  • 1. Easy to use interface. All resources(like Automation, Data Sources, Analytics etc) at one place. 2. Easy documentation and large no of languages support. 3. Cheaper price packages.

  • Cons

  • The wizard in deploying new task like monitoring is a little bit confusing for a new user, however still it can be learn easily.

  • I do wish the user interface was a little more intuitive, but this application has quite a bit of robust features.

  • Pros

  • This is the most robust RMM out there, period. Their support is great and responsive. The depth of configuration and customization is unparalleled.

  • Tons of features. Price is where it needs to be. Has great capability.

  • Cons

  • The learning curve can be steep, and given that the tool is so robust, it can be overwhelming to lower level technicians. However, I think this is mitigated by the available training.

  • Functionality wise, I have no complaints. However, in terms of UX, it looks a little dated. Perhaps the interface navigation can be improved.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2020

Advisor Recommendations

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux