ACTIVE Net Software

3.97 / 5 (29)

About ACTIVE Net


ACTIVE Net offers a cloud-based event management solution suitable for YMCAs, non-profits, parks and recreation departments, campus and local communities which help them to improve community business and member engagement.

This software includes online registration tool for members and guest attendees to register for the upcoming events. It also includes online membership management features for tracking member data, including types, access passes and rates.

The solution is configurable, and since it’s cloud-based, event organizers can manage every aspect of event remotely from their desktop or mobile.

Customers can use self-service tools to build their profile, buy tickets and merchandise, communicate with organizers and more. Administrative dashboards deliver real-time business info to view engagement metrics and discover new opportunities to create more activity programs.

Other features include a scheduling calendar—which allows users to view multiple facilities by day, week or month as well as set global “skip” days and holidays—and communication and email tools with list-building capabilities



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

29 Reviews of ACTIVE Net

Average User Ratings

Overall

3.97 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(9)

4 stars

(10)

3 stars

(9)

2 stars

(0)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 29 reviews

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May 2018

Helen from Town of oLds

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

May 2018

Implemented and used activenet after switching from CLASS for six plus years. it was quite good.

Pros

Once I got used to activenet, I really like a lot of what it could do. our initial set up caused problems from the start and we did not properly set up (based on how rep suggested) to maximize ease of use. I love the roster reports, booking was easy to do, as was registrations, membership sales. Editing information on the clients was very easy. when things went well, Activenet worked okay for us. calendar views were an awesome tool to see what was in the facility for the day and the totals reports were really prowerful. it was great to be able to generate reports in a variety of formats.

Cons

customer service was slim to none for the majority of our time. We only had a dedicated person for a small window of time to help show us and train us on how to advance the functionality of the programme. initial logistical problems in set up stalled our progress without the product. promises of bridging with current accounting software did not ever happen. As was the promise of bridging with red cross classes, which class did, was another thing that never happened. Helpline improved for last year of use, which was great, but kinda too late. Activenet had a habit of running updates, and not letting us know. Changes to our system would occur and we would have no idea how to troubleshoot and then have to wait several days for help from activenet. (via email or phone) Contract was renewed without our organization being consulted (you cannot automatically renew a contract without consultation) and then, when we heard our fees would be increased, with no promises of anything improved for our end, we opted to seek other software that may better fit our needs. Too bad because there are many many parts of Activenet I really liked, and really miss!

Response from ACTIVE Network of ACTIVE Network, LLC

Replied May 2018

Thank you for your review Helen; we're sorry to hear that you were left feeling frustrated by a lack of support and options when it came to your technology. I've passed your feedback along to the head of our ACTIVE Net team for their consideration. We wish you the best and appreciate your valuable insight.

October 2018

Laura from San Francisco Conservatory of Music

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

October 2018

Activenet for small schools

Generally, this software has work well for is to bring clarity to the revenue and payroll streams and helped us greatly reduce past due balances and reduce staff time with registration transactions.

Pros

We appreciate parents' ability to login to manage their accounts, register for the correct classes and make online payments. The private lesson management on the staff side is efficient and generating the needed payroll information works well for us. Communication module is also much appreciated for targeted emails by course registration or level of participation. We have been able to fairly easily configure this software to work for our small school.

Cons

Reporting is very hard to trust and manipulate. Activenet seems to be trying to address this with AdHoc reporting and Insights, but the time and $ involved in incorporating those aspects is with our small staff is prohibitive. Also withdrawing students from a lesson course after they have had one or two lessons is impossible and necessitates adding fake money into the system to close the receipt. We find frustration that all the product enhancements are generally geared to YMCA type organizations and the smaller school needs are not often addressed.

Response from ACTIVE Network of ACTIVE Network, LLC

Replied October 2018

Thank you Laura for taking the time to give us feedback on ACTIVE Net.

October 2018

Isis from Chinook School of Music

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

October 2018

Activenet is powerful & adaptive but not for the tech savvy

Overall, we like Activenet because it keeps us organized and gets our company off a paper and pen system.

Pros

Activenet is a powerful educational programming software tool. It is highly adaptable for all kinds of programs and faculties for both private lessons and group programs. It makes managing inventory, staff contact lists, sign-ins, program lists, registration fairly easily.

Cons

Activenet is a very large learning curve for new staff. It is hard to train to new staff and requires a lead staff who can oversee its evergrowing functionality. Being on Internet Explorer also has it's quirks and can make using it on different types of computers problematic. The program is expensive and sometimes you cant adapt certain functionality to your needs. Their development team rarely follows through on making customized improvements to suit your companies needs. Some of the features are out of date & do need updating shortly to maintain a competitive edge for the future.

December 2018

Jason from Town of Essex

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

December 2018

ActiveNet - Municipal Recreation

Experience has been very positive. Implementation was a lengthy process, but we had excellent support to get it done. We use it for memberships, POS, facility booking and program registration and camps. Reports are excellent.

Pros

The registration system for camps is excellent. Online registrations is great and easy to use.

Cons

Facility booking was very difficult to use and not user friendly. ActiveNet listens to their customers though, and they have created a new one that is much improved. Still some glitches, but getting better.

Response from ACTIVE Network of ACTIVE Network, LLC

Replied December 2018

Thank you for the 5 star review, Jason. We're so happy that you're seeing improvements with our new facility booking features, hopefully this helps get the town of Essex more active!

July 2017

Laurie from Center for Black Music Research at Columbia College Chicago

Company Size: 501-1,000 employees


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

July 2017

Lots of functionality - is it the right fit for your purpose?

If your organization needs to handle complex registrations, events like conferences and the like, it's probably one of the most full-featured out there. However, they way it defaults doesn't really apply broadly to other uses, so setup gets difficult, and sometimes you just have to workaround or accept something that doesn't quite do what you want the way you want it. Still, for smaller organizations, it's a good value for the cost. Their fee structure is fair, and lower than most.

Pros

Easier to use queries and data reports--they have really worked to make the user experience better in last several years.
Abundant tutorials, many are pretty good, some are redundant or not that informative.
Fulfills its main purpose well and offers functionality to handle rather complex organizational needs.

Cons

For our needs to track interactions with our constituents, the system required a lot of workarounds outside of conference management. Membership reports were difficult to set up to get the information needed.
Setup is difficult and complex in general, particularly if your organization doesn't quite fit the model they used to develop the software.
Although we realize they have to have some sort of fee model, to be charged a fee for charitable donations is hard to accept, .

October 2018

Chelsea from YMCA of Greater Indianapolis

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2018

Active Net from YMCA program director

It is great for Ymca use. We use it for membership, programs and childcare. I can use apps and online features to make it easy to check children in and out and parents love the ease of the website for online payments, registration and account viewing.

Pros

I love the easy interface. It is user friendly and intuitive. There are many functions and many ways to get what you need done.

Cons

There is no “shopping cart” to register for an activity and let them pay later. You can do a payment plan but not a save for later type.

Response from ACTIVE Network of ACTIVE Network, LLC

Replied October 2018

Thank you for taking the time to give us a review, Chelsea, it's great to hear ACTIVE Net has worked out so well for your YMCA. We really appreciate the 5-stars!

October 2018

Bryan from West Hillhurst Community Association

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Activenet Endorsement

I have been with Activenet for 6 years. I have demonstrated the site to 4 different organizations.

Pros

What is there not to like - easy to learn, has programming, scheduling, etc. Love the fact that the trainer site is 99.9% of the real site (does not process payments) so easy to try things on before using main site.

Cons

Nothing. It does everything we need it to do.

Response from ACTIVE Network of ACTIVE Network, LLC

Replied October 2018

Thank you for your review Bryan, it's great to hear that ACTIVE Net has been able to cover every need you've had! We really appreciate the 5 star review.

September 2017

Sylvina from The Delta Education Foundation

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

My experience with Active Net overall has been positive. Any snag was always resolved pretty quickly

Pros

What I like most about this software is that it takes care of everything my business needs. There's nothing lacking. And once I learned the basics, learning how to search or change something is pretty easy. I can figure things out without being "trained" by a more experienced co-worker or user.

Cons

Sometimes the software can be a little convoluted. Trying to change something proved difficult at times.

Response from ACTIVE Network of ACTIVE Network, LLC

Replied October 2017

Thank you for the feedback, and we appreciate you as a customer of Active Network where we strive to not only serve our clients but to be their partner as well. We are happy to hear our solutions are helping you run your business with ease.

October 2017

Fernan from The YMCA of Greater Rochester

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

October 2017

Working with Active Net

From a customer service perspective the team at Active is working with us to address the issues identified as cons. The objective is that the end user experience on the back end is congruent with the end user experience on the front end.

Pros

The business intelligence dashboard is quite robust and provides us with real time data and trends that we are able to act upon.

Cons

The member interface is not user friendly. It is not intuitive and takes the user down virtual rabbit holes that seem to meander without any destination or logic which is quite frustrating and not a good experience.

October 2018

Kristin from Orchard Park Recreation Department

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2018

Recreation Department User

Pros

Ability to take registrations online and in person in live time, ease to print rosters for staff, web based and can access at any site on the go.

Cons

Learning curve to use, many steps to complete each function.

Response from ACTIVE Network of ACTIVE Network, LLC

Replied October 2018

Thank you Kristen for taking the time to give us your feedback!

June 2018

Alexandria from City of San Diego Parks & Rec Dept

Review Source: Capterra