About Altru

Designed specifically for arts and cultural organizations, Altru is a cloud-based museum management solution that includes tools to set up merchandise store, manage ticketing and admissions, build membership database and more. Altru unifies the information required to set and achieve goals, manage program support, and track key performance metrics for stakeholders.

Altru is web-based, so information is accessible from the Internet enabled PCs, laptops, tablets and other mobile devices. Altru offers fundraising and donor management, nonprofit marketing and outreach, email marketing, customer relationship management, and event planning. It helps to streamline communication between staff and members to drive program participation and increase member engagement.<...


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Supported Operating System(s):

Web browser (OS agnostic)

33 Reviews of Altru

Average User Ratings

Overall

3.95 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

4.5

Functionality

3.5

Ratings Snapshot

5 stars

(11)

11

4 stars

(14)

14

3 stars

(5)

5

2 stars

(1)

1

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 33 results

June 2018

William (Bill) from Kohl Children's Museum of Greater Chicago

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

After 8 years we have found the promised land!

Pros

The support and the solution go hand in hand. We went "live" just over 12 months and we are learning more and more everyday on how we can leverage the solution. 100% integrated with our accounting. Blackbaud has setup a platform that is engaging and interactive for users to connect with others in the community as well as developers. The solution is improving and so are we.

Cons

Sometimes we find development improvements that seem critical to our organization to take longer then we would like. But we live in a day of instant gratification and once recognized we can be patient.

July 2019

Adam from THE MARINERS MUSEUM

Verified Reviewer

Company Size: 51-200 employees

Industry: Museums and Institutions

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2019

A complete non-profit fundraising and ticketing tool

Initially, we saved tens of thousands of dollars migrating our POS, CRM, and online ticketing platforms to the single Altru platform. We've never regretted it. That was about seven years ago, and we're still happily using it. Altru generally does everything we want it to do. It's great for admissions and event ticketing but not a great tool for email marketing or running a gift shop, though it does send bulk emails and allows you to sell merchandise. If you have an email marketing tool or gift shop software, keep it.

Pros

All our donor, patron, and visitor information is in one place, secure in the cloud. We rely on Altru to keep all our sales, donor, and member records together so we can see all the ways our constituents connect with us. This also makes reporting much easier, having all earned and contributed revenue recorded in one database. This also makes training easier, as there's only one system that many of our staff need to learn and interact with, everyone from ticket sellers to fundraisers. Finally, using one cloud-based system requires fewer administrators and no server hardware, streamlining staff and IT costs.

Cons

The financial and revenue setup can be intimidating, since there's a general ledger behind all the sales and revenue transactions. A general ledger must be set up, fiscal years created, transactions mapped, payment types created, payment methods created, etc. It can be daunting without a background in accounting or bookkeeping. You will need a trained financial professional to help oversee the financial configuration. Blackbaud will help you set this up initially, but you will need someone knowledgeable to oversee those parts.

Reasons for Choosing Altru

We talked to museums using Tessitura, and they were frustrated by their need to constantly customize it.

November 2015

Dan from MOHAI

Industry: Fine Art

Time Used: Less than 12 months


Ease-of-use

3.5

Customer support

5.0

Functionality

3.0

November 2015

Jack of all trades, master of none

Pros

It has allowed us to consolidate almost all of our operations into one database and get a more complete view of our patrons and donors! They are constantly updating it, which is good! And their support team is excellent.

Cons

Like my title suggests, you will most certainly find frustrating things about this product. The biggest letdown of this product is the merchandise module. Do not expect to be able to use it unless you run a very small gift shop. My larger frustration is that Blackbaud's teams didn't seem to communicate with each other or take lessons learned when building different products. Raiser's Edge is a leading product in the development world, Altru should have essentially been built around Raiser's Edge with the additional features needed for an Arts & Culture org, but instead they built an entirely different system with it's own quirks and issues and lacks functionality that Raiser's Edge has. As I understand it, though, Blackbaud is working hard to change this, as well as unify their product line, so this review may change soon enough!

June 2015

Shannon from RISD Museum

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

June 2015

6 Reasons that Altru Rocks

The RISD Museum has been using Altru for almost 3 years. While some aspects of the product could use improvement specifically web forms, email analytics, and merchandise there are many ways that Altru rocks: 1. The conversion of our old data went very smoothly. The database experts at Blackbaud were extremely helpful and knowledgeable. 2. Second, Altru is very easy to use. Our Visitor Services staff was up and running at the front desk with only an introductory session and some in-person support that first week. 3. Altru tech support at Blackbaud has been more responsive and helpful than any other software company I've worked with. They understand my work, not just the software. 4. You don't have to be a database expert to become an expert at Altru. My team members have taken ownership of their data and processes. I love sitting in a meeting and having someone else say, "Did you know you can do this in Altru? Here's what I'm doing and I think it will work for you." 5. Blackbaud is actively trying to improve the product. I've personally been involved with discovery by development teams working on reporting/queries and security/access. 6. The Altru Community is very active and supportive. Often, I don't need an answer to how the software works. I know how to make the software work but sometimes there are multiple right ways to do something. So my question is more about best practices and how others are doing it. It's helpful to hear what has worked at similar organizations and what hasn't. The bottom line is that there are pluses and minuses with any enterprise system. We evaluated six different systems before selecting Altru and chose based on what we thought would work best for our organization, our team members, and our business processes. As someone once told me, when you buy an enterprise system, you're not just buying software, you're also buying a business model. It turns out that Altru does, indeed, work well for the RISD Museum.

May 2018

Lisa from Minnetrista

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

May 2018

My experience with Altru began about 2 years ago. It was easy to use and had many useful features.

Reporting and database management

Pros

I really enjoy all the reporting and smart queries Altru can produce. It allows your job to be much easier and efficient. I also really am impressed and appreciate the customer support. Since I'm fairly new to Altru, I have a lot of questions. Knowing someone is there to assist means a lot to me.

Cons

Some of the features are great but at times you have to do 5 other steps in order for something to work. If there was a SOP for everything in Altru already created...I'd be in heaven.